BT PLC

BT eCDN and Observability via Kollective

A peering technology that minimises network bandwidth consumption for Video Delivery (e.g. Teams Live events, Webex webinars and 30 others) and provides observability into application performance

Features

• Peer to peer network to share identical content
• Agentless approach achieved using WebRTC functionality
• Large video payloads shared internally as just LAN traffic
• Observability of Real User application performance is highly desirable

Benefits

• Application performance managed at device level
• Analytical tool to display network performance
• Tool to simulate a live event and analyse network impact

£4.80 to £9.60 a user a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccsframeworks@bt.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

396624978317494

Contact

Frameworks Team
0800 3288077
ccsframeworks@bt.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: BlueJeans,Brightcove,Cisco - Webex Webinar and WebEx Events, Flowplayer, HLS.js, Kaltura, Meetyoo,Microsoft - Teams Live Event and Town Hall,Moving Image, Notified, ON24,Panopto, PGi,Qumu,Shaka,Video.js, ViStream, Vimeo, Webinar.net, wTV
• Cloud deployment model: Hybrid cloud
• Service constraints: No
• System requirements: Any device capable of playing video content can be supported

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: P1: Services are completely unavailable - 2 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We operate a P1-P4 classification depending on nature of incident
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Guidance, documentation and training for IT teams provided by Kollective Technical Experts.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customer data, which is ECDN usage analytics can be extracted at any time via Kollective IQ (analytics) or support ticket.
• End-of-contract process: At the end of the contract Kollective will delete the customer tenant which includes all customer data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: N/A
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Administrators may customise service through the Customer Portal

Scaling

• Independence of resources: Standard capacity management processes managed by Kollective operations.

Analytics

• Service usage metrics: Yes
• Metrics types: Kollective analytics provide viewership and network usage of the ECDN functionality within the customer environment.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Kollective

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Using Microsoft Azure policies in and all data is encrypted at rest (AES 256-bit), including backups
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Customer data, which is ECDN usage analytics can be extracted at any time via Kollective IQ (analytics) or support ticket.
• Data export formats:
  • CSV
  • Other
• Other data export formats: XLS
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: System availability is 99.9%
• Approach to resilience: Kollective operates a multi-tenant public cloud solution utilising Microsoft Azure IaaS services, in the West Europe (Netherlands) and Azure West US2 (USA) zones. The platform is configured in an active-active configuration with local failover, availability zone failover and regional failover (multi-master global replication) configured, thereby ensuring continued service operation.
• Outage reporting: The Customer Portal may be enabled for alerting

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: This is under the control of the Customer (Oauth standard) and typically 2-factor.
• Access restriction testing frequency: At least once a year
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC2 certification

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: SOC2 certification
• Information security policies and processes: BT's Security Policies and processes are modelled against ISO27001

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: A formal change control process is documented and followed, with security a member of the Change Approval Board to monitor security impact of changes
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Protect BT mandates received and implemented. BT Meetings tracks vulnerabilities for components used in service, risk assesses impact and deploys as required through Change Control Process. The Change Control Process includes a process for emergency patching.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Logs generated by devices are collected by a Splunk engine and fed to Arcsight SIEM, suspicious events are notified to dashboard and investigated by operations team. A demonstration can be provided on requests
• Incident management type: Supplier-defined controls
• Incident management approach: Security Incident, Response, Communication, Monitoring and Reporting is reviewed and rehearsed annually by Kollective as part of their SOC2 certification requirement

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  100% engagement with 0% travel thereby reducing carbon emissions and global warming

  Covid-19 recovery

  Helps employees even the one at the edge of the Organisation to connect and communicate with peers

  Tackling economic inequality

  help employees engaging with each other through corporate network regardless of location, position or status in the Organisation

  Equal opportunity

  help employees engaging with each other through corporate network regardless of location, position or status in the Organisation

  Wellbeing

  Reducing stress of bad user experience with strategic internal communication

Pricing

• Price: £4.80 to £9.60 a user a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Free 30 day in production trial of our service is available to any organisation
• Link to free trial: https://kollective.com/bt

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccsframeworks@bt.com. Tell them what format you need. It will help if you say what assistive technology you use.