VERSEONE GROUP LTD

Information Architecture based Design and Build Services to deliver VerseOne Digital Experiences

We have a suite of professional services to augment our software offerings: Creative Services including Brand Development, UI/UX Design, User Journey Mapping, etc; and Digital Services, including Heatmapping, Google Analytics, SEO, and more. Managed Cloud Services, featuring 99.99% uptime and repelling 100 million cyber-attacks per annum;

Features

• Stakeholder discovery workshop & Information architecture
• User experience, wireframing and web design
• Front End Development - HMTL/CSS, JavaScript
• Training - Blended E-Learning and Instructor Led
• Accessibility and user testing
• Bespoke development
• Integration services
• Site launch
• Project Management
• ISO 27001/9001/Cyber Essentials Accredited

Benefits

• Tried and testing implementation methodology
• Designs built from a mobile first approach
• UX driven design to encourage digital transformation
• Website, intranets, self-service portals, e-commercie, extranets
• Accessibility standard AA as minimum
• Technical expertise for system configuration and integration

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@verseone.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

396656571400970

Contact

Customer Success Team
01483961208
info@verseone.com

About the service

• Service categories:
  • Cloud Support Services
    • Managed Cloud
      • Managed Private Cloud
        • Managed Private SaaS/PaaS
        • Application management

Service scope

• Service constraints: Services are typically provided remotely, although on premise service delivery can be arranged at additional cost.

User support

• Email or online ticketing support: Yes
• Support response times: 24/7 infrastructure monitoring via Microsoft Azure 24/7 access to your support desk via Jira and MyVerseOne For P0 incidents the highest-priority issues affecting multiple sites or resulting in total service inaccessibility we offer: - Implementation of advanced real-time threat detection and escalation tooling. - 24/7 manned Priority Response Team (PRT) - Continuous incident communication via MyVerseOne, real-time updates via email or push notifications In addition, VerseOne Support is provided Monday to Friday, 09:00 — 17:30, excluding UK Bank Holidays and 25 December-01 January inclusive. Response times are determined by the priority of the call from 30 minutes to four hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• AI chatbot: No
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: VerseOne's experienced Web Accessibility auditor will use adaptive technology, where relevant, to test our sites and software to WCAG AA Level (at least), including for users with: no vision, low vision, colour blindness, dyslexia, deafness, mobility impairment, and learning difficulties.; ; VerseOne's experienced Web Accessibility auditor will use adaptive technology, where relevant, to test our sites and software to WCAG AA Level (at least), including for users with: no vision, low vision, colour blindness, dyslexia, deafness, mobility impairment, and learning difficulties.
• Support levels: All customers are supported in line with a Service Level Agreement. We provide a single, consistently good level of service, which is appropriate to meet the 99.9% uptime commitment in the SLA.; ; The support service includes a full fault diagnosis and error correction service for all of the applications delivered for the duration of the agreement. Support is available Monday to Friday 09:00–17:30 (excluding UK Bank Holidays):; ; P1: Target response 30 mins—time to resolve .5day;; P2: Target response 30 mins—time to resolve 1 day;; P3: Target response 30 mins—time to resolve 5 days;; P4: Target response 30 mins—time to resolve 10 days.; ; As part of our G-Cloud service, we provide an uptime of 99.9% for all the websites you publish from VerseOne. Any issue that affects this is a P1, and is dealt with on a 24/7/365 basis.; ; Support is provided within the SAAS cost. We provide support to the same high standard for each of the licence levels.

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Pricing

• Discount for educational organisations: No

Government Digital and Data Roles

Architecture roles

Business architect

Role level	UK Rate	Offshore Rate
Associate business architect	£1,050.00
Business architect	£1,250.00
Lead business architect	£1,400.00

Data architect

Role level	UK Rate	Offshore Rate
Data architect	£1,050.00
Senior data architect	£1,300.00
Chief data architect	£1,900.00

Enterprise architect

Role level	UK Rate	Offshore Rate
Enterprise architect	£1,000.00
Senior enterprise architect	£1,200.00
Lead enterprise architect	£1,400.00

Network architect

Role level	UK Rate	Offshore Rate
Network architect	£1,250.00
Lead network architect	£1,400.00

Security architect

Role level	UK Rate	Offshore Rate
Security architect		£1,250.00

Solution architect

Role level	UK Rate	Offshore Rate
Senior solution architect	£1,250.00

Technical architect

Role level	UK Rate	Offshore Rate
Senior technical architect	£1,250.00

Cyber security roles

Cyber security incident response

Role level	UK Rate	Offshore Rate
Associate cyber incident response	£1,000.00
Lead cyber security incident response	£1,200.00
Principal cyber security incident response	£1,500.00

Data roles

Analytics engineer

Role level	UK Rate	Offshore Rate
Analytics engineer	£1,000.00
Senior analytics engineer	£1,100.00
Lead analytics engineer	£1,400.00

Data analyst

Role level	UK Rate	Offshore Rate
Data analyst	£1,050.00
Senior data analyst	£1,100.00
Principal data analyst	£1,400.00

Data engineer

Role level	UK Rate	Offshore Rate
Data engineer	£1,100.00
Senior data engineer	£1,200.00
Lead data engineer	£1,400.00

IT operations roles

Infrastructure engineer

Role level	UK Rate	Offshore Rate
Infrastructure engineer	£1,000.00
Senior infrastructure engineer	£1,100.00
Lead infrastructure engineer	£1,250.00

Product and delivery roles

Business analyst

Role level	UK Rate	Offshore Rate
Junior business analyst	£950.00
Business analyst	£1,000.00
Senior business analyst	£1,100.00
Lead business analyst	£1,200.00
Head of business analysis	£1,400.00

Delivery manager

Role level	UK Rate	Offshore Rate
Associate delivery manager	£1,000.00
Delivery manager	£1,100.00
Senior delivery manager	£1,250.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst

Role level	UK Rate	Offshore Rate
Tester (QAT)	£900.00
QAT analyst	£925.00
Senior QAT analyst	£975.00

Software development roles

Frontend developer

Role level	UK Rate	Offshore Rate
Junior frontend developer	£980.00
Frontend developer	£1,050.00
Senior frontend developer	£1,100.00
Lead frontend developer	£1,250.00
Head of frontend development	£1,500.00

Software developer

Role level	UK Rate	Offshore Rate
Junior developer	£980.00
Developer	£1,050.00
Senior developer	£1,100.00
Lead developer	£1,250.00
Principal developer	£1,500.00

User-centred design roles

Content designer

Role level	UK Rate	Offshore Rate
Junior content designer	£950.00
Content designer	£1,000.00
Senior content designer	£1,100.00
Lead content designer	£1,200.00
Head of content design	£1,500.00

Content strategist

Role level	UK Rate	Offshore Rate
Content strategist	£1,200.00

Graphic designer

Role level	UK Rate	Offshore Rate
Junior graphic designer	£950.00
Graphic designer	£1,000.00
Senior graphic designer	£1,100.00
Lead graphic designer	£1,200.00
Head of graphic design	£1,500.00

Service designer

Role level	UK Rate	Offshore Rate
Junior service designer	£950.00
Service designer	£1,000.00
Senior service designer	£1,100.00
Lead service designer	£1,200.00
Head of service design	£1,500.00

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Certified Quality Systems
• ISO/IEC 27001 accreditation date: Wednesday 17 July 2024
• What the ISO/IEC 27001 doesn’t cover: NA. All VerseOne services and software were included in the scope.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: Certified Quality Systems
• ISO 9001 accreditation date: Tuesday 22 April 2025
• What the ISO 9001 doesn’t cover: NA. All VerseOne services and software were included in the scope.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: Ddb40f97-96e8-4a94-89fa-c7465d67de41
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@verseone.com. Tell them what format you need. It will help if you say what assistive technology you use.