Armour Comms

Armour Signet - Secure Mobile Voice Communications with Armour Comms

A London organisation providing secure mobile communications (voice, video, messaging, group chat, data and conferencing) on Android, iOS and popular desktop platforms. Offering cost-effective, easy to use technology, cloud-based and on-premises solutions. SigNet assures the confidentiality and integrity of your secure communications with AES-256 end-to-end encryption with double-ratchet algorithm.

Features

  • Secure voice and video calls, secure messaging, and secure conferencing
  • AES-256 end-to-end encryption with double-ratchet algorithm
  • Supports COTS devices such as Android, iOS, popular desktop platforms
  • Anonymised provisioning of secure identities
  • Message Burn/Time to Live (TTL) determines message life
  • Hosted and managed service options are available
  • Compatible with complementary technology e.g. MDM and MAM systems
  • Secure by design
  • Easy to use, simple to deploy

Benefits

  • Manage governance, risk and compliance
  • Flexible secure communications for home working/mobile workers/hot desking
  • Face to face meeting environment wherever employees are located
  • Team work will benefit from the secure group chat functionality
  • Supports interoperability with Unified Communications
  • 24/7 support options are available
  • Managed alternative to WhatsApp, Viber, SIGNAL.
  • Centralised user management
  • User/ Group allow listing controls
  • File sharing

Pricing

£12.50 a unit a month

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david.holman@armourcomms.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

3 9 6 8 7 1 4 5 0 9 4 0 9 1 6

Contact

Armour Comms David Holman
Telephone: 0203 637 3801
Email: david.holman@armourcomms.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Private cloud
  • Community cloud
Service constraints
SigNet by Armour can be downloaded currently to iOS and Android phones and tablet devices and popular desktop systems
System requirements
  • COTS Apple devices (phone or tablet) iOS Version 15+
  • COTS Android devices (phone or tablet) OS Version 6+
  • Windows 10 Desktop
  • Windows 11 Desktop
  • MacOS Version 11+
  • Linux Desktop e.g. Ubuntu 20.04+

User support

Email or online ticketing support
Email or online ticketing
Support response times
Severity-related response times from 4 hours upwards depending on SLA, during UK working hours 09:00 to 17:00 (see Support Levels).
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Armour provides customer specific account managers to support client requirements .
24x7 support can be made available at additional cost depending on requirements.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Although the service is very intuitive, training services are available e.g. train the trainer and can be quoted on request.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Armour SigNet images and files can be exported out of the app's encrypted database to the device file system by a user.
End-of-contract process
The customer will be contacted prior to the end of the contract to see if they wish to renew. If they do not wish to renew, the app will cease to communicate with the service. The app will remain on the device and securely retain all the information within it.

Using the service

Web browser interface
No
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
SigNet by Armour is designed to offer the same functionality and similar look and feel on all platforms.
Service interface
No
User support accessibility
None or don’t know
API
No
Customisation available
No

Scaling

Independence of resources
Usage is monitored on a continual basis and scaled according to requirement

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
Other data at rest protection approach
Armour SigNet secure data at rest on mobile devices is encrypted to protect it. Data at rest on servers is protected by user-specific encryption, physical access control to dedicated server room, staff authorisation, staff security clearance, etc.
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
For security reasons the data sent and received by the app is stored on-device in an encrypted database. Armour SigNet images and files can be exported out of the app's encrypted database to the device file system by a user and thus copied off the device if needed.
Data export formats
Other
Other data export formats
  • Original file type format
  • Encrypted compressed backup for multiple files
Data import formats
Other
Other data import formats
Import/send most file types from device file system

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
SigNet's secure services are protected by end-to-end encryption using AES-256 with double-ratchet key management providing forward secrecy and message authentication.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
All inter-server communications within the Armour SigNet secure service use at least TLS1.2+ with AES-256, firewalling, intruder detection, monitoring, etc.

Availability and resilience

Guaranteed availability
The Armour SigNet service is dependent on the full availability of the data service over the mobile bearers provided by the third-party cellular systems. However, typical availability of the underlying Armour SigNet networks is 99.95%; specific SLAs are available if required by the customer.
Approach to resilience
Armour server resilience information is available on request.
Outage reporting
Unexpected Armour SigNet outages are reported by email to customers. (Pre-planned outages are, of course, notified to customers in advance.)

Identity and authentication

User authentication needed
Yes
User authentication
  • Username or password
  • Other
Other user authentication
End user clients are password protected, based on the unique end point identity; the client itself also authenticates to the servers. Clients can support built-in device biometric authentication, and user-specific PIN code authentication.
Access restrictions in management interfaces and support channels
Access to the user management system / servers is restricted to authorised administrators. For support, senior staff have SC clearance to deal with sensitive customer issues.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Intertek
ISO/IEC 27001 accreditation date
18/03/21
What the ISO/IEC 27001 doesn’t cover
NO exclusions
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essential Plus
Information security policies and processes
Company CISO reviews security daily with company teams to ensure adherence to defined security processes, including any special requirements imposed for specific customers.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Armour's development processes and operational change management processes follow defined mechanisms using the latest commercial configuration and change management tools.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
System security assessments (internal, CERT, etc.) are reviewed daily and resulting server or client level patches are deployed accordingly for the assessed threat, risk and impact level.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
The Armour secure service uses commercial IDS, anti-virus and similar measures as well as internal monitoring of its servers and services to detect potential compromises. Any issue identified is triaged (with CISO or delegate) and action taken to a timescale appropriate to the risk/impact.
Incident management type
Supplier-defined controls
Incident management approach
Incidents follow Armour's defined process for reporting and handling.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Covid-19 recovery

Covid-19 recovery

Armour Comms support organisations and businesses to manage and recover from the impacts of COVID-19, including where new ways of working are needed to deliver services. This includes improved workplace conditions that support the COVID-19 recovery effort including effective social distancing, remote working, and sustainable travel solutions.
Tackling economic inequality

Tackling economic inequality

Armour Comms will influence staff, suppliers, customers and communities through the delivery of the contract to support employment and skills opportunities in high growth sectors.
Equal opportunity

Equal opportunity

Armour Comms supports and promotes in-work progression to help people, including women, those from disadvantaged or minority groups, to move into higher paid work by developing new skills relevant to the contract.
Wellbeing

Wellbeing

Armour Comms demonstrates its support for the health and wellbeing, including physical and mental health, of its staff through internal wellness programmes.

Pricing

Price
£12.50 a unit a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Armour Comms can offer free trial licences of an agreed quantity for an agreed period so that the customer can do a full and effective trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david.holman@armourcomms.com. Tell them what format you need. It will help if you say what assistive technology you use.