LEVETT CONSULTANCY LIMITED

Cloud Security Health Check

The Levett Consultancy Cloud Security Check service is designed to ensure clients' Google Workspace or Microsoft platforms are correctly configured according to industry best practices. Certified technical staff remotely undertake an audit of the cloud system, then produce a highlight report detailing necessary configurations and the reasons why.

Features

• Review Google Workspace security against best practice
• Review Microsoft 365 security against best practice
• Check email and threat protection configurations
• Provide advice on resolving identified security risks
• Validate Multi-Factor Authentication (MFA) and identity controls
• Produce a Highlight report using CVSS security risk ratings
• Provide advice on resolving identified security risks

Benefits

• Cloud health check by accredited technical experts.
• Mitigate risk and ensure a secure, compliant environment
• Access to a dedicated UK Partner (Google/Microsoft).
• Google and Microsoft Partner with over 17 years experience
• Supports your organisation's Digital Transformation strategy
• Supports your organisation's information/cyber security governance
• Customer centric service delivery designed by our customers for customers

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@levettconsultancy.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

396956410974344

Contact

Stepehen Hazle
01279 799256
tenders@levettconsultancy.co.uk

About your service

• Service categories:

  Cloud Support Services

  Security Services

  • Security strategy
  • Security risk management
  • Security design
  • Security incident management
  • Security audit services
  • Security quality assurance (QA) and testing
  • Other

Service scope

• Service constraints: The Cloud Security Health Check service requires delegated access to your organisation's Google Workspace domain or Microsoft 365 tenant to proceed. Once purchased, your Cloud Security Health Check can only be scheduled and undertaken between 8:00 AM and 5:00 PM, Monday to Friday. This excludes all UK bank holidays and the company closed period from 25th December to 1st January.

User support

• Email or online ticketing support: Yes
• Support response times: Response times are dictated by our published Service Level Agreement (SLA), which vary depending on the priority and type of your logged query. These response times are calculated based on our standard working day, which is 8am to 5pm, Monday to Friday, excluding UK bank holidays and our annual closed period (25th December to 1st January). Consequently, response times are different at weekends and outside these hours, as any support required beyond the standard terms must be agreed upon before the contract begins and will incur additional costs based on our specific out-of-hours rate.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: The Gemini AI model, powered by Vertex LLM, is integrated into our web chat within the service desk and adheres to rigorous accessibility standards. Google commits to ensuring the accessibility of Gemini and its features by meeting the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. Testing is conducted with users of assistive technologies (AT), primarily focusing on the conversational interface. The core evaluations include: Screen Reader Compatibility: Testing with AT such as NVDA, JAWS, and VoiceOver to verify that the chat's dynamic nature is announced correctly. This involves validating the proper use of ARIA live regions to announce new AI responses and ensuring the conversation history is logically structured for sequential reading. Keyboard Accessibility: Rigorous testing is performed using keyboard-only navigation to ensure every component—from the chat launch icon and input field to suggested prompts and interactive elements—is fully operable without a mouse. Focus and Context: Testers verify that the keyboard focus is logically managed, particularly when opening/closing the chat and navigating between messages, ensuring a predictable and efficient experience for all users. This methodology feeds into the official Voluntary Product Accessibility Templates (VPATs), affirming compliance with global accessibility regulations.
• Support levels: Support is provided using an annual block of hours and a hierarchical escalation model from Level 1 to Level 3 Technician, depending on the complexity of the request. ; Once a ticket is logged, support is prioritised as Urgent, High, Medium or Low by Service Desk Manager who will then assign an appropriately skilled agent to attempt resolution within published SLA standards. If support cannot be resolved remotely then the service manager will schedule a field technician for an on-site visit. Any hours incurred are deducted from your organisation’s contract allowance. All updates on unresolved tickets are fully communicated to the lead nominated contact via our service desk portal.; Roles similar to a Technical Account Manager are covered by the Head of Customer Relationships and the Account Executive. Highly-trained IT Specialist Technicians and 3rd Line Support Engineers perform Cloud Support Engineer functions, providing enterprise-level administration for Google Workspace and Microsoft 365. Specific costs for each support level are detailed in the associated G Cloud pricing document.
• AI chatbot: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Pricing

• Discount for educational organisations: Yes

IT operations roles

IT service manager

Role level	UK Rate	Offshore Rate
IT service analyst	£350.00	£500.00
IT service manager	£790.00	£1,050.00
Senior IT service manager	£900.00	£1,200.00
Head of IT service management	£1,000.00	£1,300.00

Service desk manager

Role level	UK Rate	Offshore Rate
Service desk analyst	£350.00	£500.00
Senior service desk analyst	£500.00	£650.00
Service desk manager	£900.00	£1,200.00
Head of service desk	£1,000.00	£1,300.00

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 0febce14-aff7-42c3-a50f-8f5602c1546b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 5f9f3d91-3e50-4b82-9ebf-284ab980f133
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@levettconsultancy.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.