ENTSERV UK LIMITED

DXC Technology - Data & AI - AI Workbench

DXC's AI Workbench is an enterprise platform that accelerates Generative and Agentic AI adoption. It delivers secure, governed, vendor-agnostic AI solutions with prebuilt apps, reusable agents, and integration across systems. Designed for rapid deployment, it enables organisations to scale AI from proof-of-concept to production in weeks, driving measurable business value.

Features

• Unified cloud platform for Generative AI applications
• Integrated development accelerator for code, APIs, and use cases
• Prebuilt AI apps for knowledge management and automation
• Agentic AI orchestration for multi-step workflows
• LLM independence supporting multiple models and providers
• Full governance with traceability and compliance controls
• Real-time observability and centralised monitoring dashboards
• Secure deployment within customer’s cloud subscription
• Cost control and consumption-based reporting features
• Rapid deployment with predefined templates

Benefits

• Accelerates AI adoption from proof-of-concept to production
• Reduces time-to-value with prebuilt apps and templates
• Improves governance through centralised control and traceability
• Enhances security by deploying within customer’s cloud environment
• Optimises costs with consumption-based reporting and controls
• Boosts productivity using reusable AI agents for automation
• Supports flexibility with vendor-agnostic LLM integration
• Simplifies development through configuration-driven approach
• Enables rapid scaling of AI across enterprise workflows
• Strengthens compliance with integrated risk and observability tools

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.eckersley2@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

397090604381715

Contact

Richard Eckersley
+447825113627
richard.eckersley2@dxc.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  Financial

  • Treasury and Risk Management Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The customer should be aware of the following:; ; 1. Customer Cloud Deployment Required – AI Workbench is deployed within the customer’s cloud subscription; it is not offered as a public SaaS.; 2. Enterprise-Scale Focus – Designed for large organisations; may be excessive for small-scale use cases.; 3. No Redistribution – The platform cannot be redistributed to other customers; usage is limited to the purchasing organisation.; 4. Requires Integration Support – Initial setup and integration with enterprise systems may need DXC professional services.; 5. Dependent on Customer Infrastructure – Performance and security depend on the customer’s cloud environment and compliance policies.
• System requirements:
  • Requires an enterprise-grade cloud subscription. Supports hybrid or private cloud.
  • Minimum Resources: 8 vCPUs, 32 GB RAM for development nodes.
  • Storage: c:500 GB for initial deployment.
  • Networking: Secure VPN or private network connectivity.
  • Operating System: Linux-based environments (Ubuntu, RHEL) for core services.
  • Database Support: Compatible with enterprise databases
  • Integration Requirements: Access to corporate repositories and enterprise tools.
  • Customer must enforce IAM policies and encryption standards.

User support

• Email or online ticketing support: Yes
• Support response times: 9 to 5 (UK time), Monday to Friday excluding public holidays, with response times based on available resource.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 A
• Web chat accessibility testing: Testing utilises 3rd party testing tools to ensure that the web chat service complies to WCAG 2.2 AA standard.
• Onsite support: No
• Support levels: Support levels for the service are as follows:; ; 1. Telephone and email support from customer services.; 2. User training on core functionality and specific use cases.; 3. Escalation services where necessary to technical resources.; ; All are included as part of the solution provided.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: To help users get started we work collaboratively and follow a simple structure in line with their needs. In general this structure is as follows:; ; 1. Initial Consultation - To understand business goals and current AI maturity.; Identify high-value use cases.; 2. AI Assessment - Analyze existing infrastructure and compliance requirements. Recommend deployment model and integration plan.; 3. Guided Setup - Deploy AI Workbench in the customer’s cloud environment. Configure governance, security, and cost controls.; 4. Training & Enablement - Provide hands-on training for the web interface, CLI, and API. Share best practices for building and scaling AI apps.; 5. Prebuilt Templates & Accelerators - Offer ready-to-use apps and agentic workflows for rapid adoption.; 6 Ongoing Support - Dedicated DXC team for troubleshooting, updates, and roadmap guidance.; ; To initiate this process, clients can contact DXC using the G-Cloud contact details provided.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats: Video
• End-of-contract data extraction: When the contract ends, DXC AI Workbench ensures users can fully extract their data through the following methods:; ; 1. Export via Web Interface - Users can download all project data, configurations, and logs in standard formats (JSON, CSV).; 2. API-Based Extraction - Provides endpoints for bulk export of AI models, prompts, usage metrics, and governance data.; 3. Database Dump - Full export of underlying data repositories if required for compliance or migration.; 4. Secure Transfer - Data is encrypted during export and delivered via secure channels (SFTP or customer-preferred method).; ; Users are not able to:; 1. Export proprietary DXC platform code or internal templates.; 2. Redistribute licensed components outside their organization.
• End-of-contract process: At the end of the contract, the following steps occur:; ; 1. Service Access Ends - The AI Workbench platform and associated services are deactivated.; 2. Data Extraction Window - Customers are given a defined period to export all their data, configurations, and logs using the web interface or API.; 3. Secure Data Transfer - DXC supports encrypted transfer methods (e.g., SFTP) for compliance.; 4. Data Deletion - After confirmation of successful extraction, DXC securely deletes any residual data from its systems in line with contractual and regulatory requirements.; 5. License Termination - Lifetime license and upgrades cease; redistribution remains prohibited.; 6. Optional Transition Support - DXC offers migration assistance if the customer moves to another platform.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: DXC's AI Workbench has not yet undergone formal accessibility testing with assistive technology users (such as screen readers or voice navigation tools).; However, the web interface is designed with accessibility principles in mind, including:; ; Responsive design for different screen sizes; Keyboard navigation support; Clear labeling of UI elements; High-contrast themes for readability; ; If required, DXC can conduct WCAG-compliant testing and provide accessibility documentation as part of implementation.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No specific differences exist. These are client requirement dependent.; ; The service has been designed to work on mobile devices. This is achieved through:; ; Responsive Web Interface: The management console is browser-based and optimized for mobile screens.; No Mandatory App Installation: Users can access core functionality directly via mobile browsers.; Optional Mobile App or CLI: For advanced users, optional tools may be available, but they are not required.; Secure Access: Mobile access enforces the same authentication standards (MFA, SSO) as desktop.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service interface that users can access AI Workbench through:; ; Web-Based Management Console: A secure, browser-accessible interface for managing resources and configurations.; RESTful APIs: For programmatic access and integration with other systems.; Optional CLI Tools: For advanced users who prefer command-line interaction.; ; This interface supports role-based access control, multi-factor authentication, and secure communication protocols.
• Accessibility standards: None or don’t know
• Description of accessibility: DXC's AI Workbench has not yet undergone formal accessibility testing with assistive technology users (such as screen readers or voice navigation tools).; However, the web interface is designed with accessibility principles in mind, including:; ; Responsive design for different screen sizes; Keyboard navigation support; Clear labeling of UI elements; High-contrast themes for readability; ; If required, DXC can conduct WCAG-compliant testing and provide accessibility documentation as part of implementation.
• Accessibility testing: Testing utilises 3rd party testing tools to ensure that the web chat service complies to WCAG 2.2 AA standard.
• API: Yes
• What users can and can't do using the API: Users can: ; Integrate AI Workbench with enterprise systems (e.g., SAP, Salesforce, Workday).; Invoke prebuilt AI agents and workflows programmatically.; Submit prompts and retrieve responses from supported LLMs.; Access governance and observability data (e.g., usage metrics, audit logs).; Manage configurations for AI applications via API endpoints.; Trigger deployment of predefined templates for rapid use case setup.; ; Users can't:; Modify the core platform codebase or underlying infrastructure.; Train proprietary LLMs directly through the API (requires external integration).; Bypass security or compliance policies enforced by the platform.; Redistribute the platform or its components to other organisations.; Access DXC internal roadmap or development features via API.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The service is designed to be flexible so that buyers can tailor elements such as:; ; Scope of Work – Buyers can define which AI and data services they need (e.g., data strategy, machine learning models, analytics dashboards).; Delivery Model – Options for on-site, remote, or hybrid delivery can be agreed upon.; Service Levels – Buyers can specify SLAs, reporting frequency, and governance requirements.; Integration – Customisation to fit existing systems, data sources, and security standards.; Pricing Structure – Buyers can choose between time-and-materials or fixed-price engagements depending on project complexity.

Scaling

• Independence of resources: Users are not impacted by other users’ demand through logical and physical resource isolation combined with autoscaling:; ; 1. Dedicated Resource Allocation: Each customer’s workloads run in isolated environments (logical separation at the tenant level), preventing resource contention.; 2. Autoscaling & Elastic Capacity: The platform dynamically scales compute and storage resources based on workload demand, ensuring performance consistency even during peak usage.; 3. Quota & Throttling Controls: Service-level quotas and rate-limiting mechanisms prevent any single user from monopolizing shared resources.; 4. Monitoring & SLA Enforcement: Continuous monitoring ensures compliance with agreed SLAs for performance and availability.

Analytics

• Service usage metrics: Yes
• Metrics types: Usage metrics are provided to buyers as part of the engagement. These typically include:; ; Consumption Metrics – Hours or days consumed against the agreed scope.; Performance Metrics – Progress against milestones, deliverables, and SLAs.; Resource Utilisation – Breakdown of roles and effort allocation.; Financial Metrics – Spend-to-date versus forecast.; Outcome Metrics – KPIs linked to AI model accuracy, data quality improvements, or analytics adoption.; ; Metrics are usually delivered through regular reports or dashboards (e.g., Power BI) and can be customised to buyer requirements.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users can fully extract their data through the following:; ; 1. Export via Web Interface - Users can download all project data, configurations, and logs in standard formats (JSON, CSV).; 2. API-Based Extraction - Provides endpoints for bulk export of AI models, prompts, usage metrics, and governance data.; 3. Database Dump - Full export of underlying data repositories for compliance or migration.; 4. Secure Transfer - Data is encrypted during export and delivered via secure channels (SFTP or customer-preferred method).; ; Users are not able to:; 1. Export proprietary DXC platform code or internal templates.; 2. Redistribute licensed components outside their organisation.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • JSON (JavaScript Object Notation) – for structured data and APIs
  • XML (Extensible Markup Language) – for hierarchical data exchange.
  • Plain text (.txt) – for simple data outputs
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • JSON (JavaScript Object Notation) – for structured data and APIs
  • XML (Extensible Markup Language) – for hierarchical data exchange.
  • Plain text (.txt) – for simple data outputs
  • Any open, non-proprietary formats (compliant with UK Government Open Standards)

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Data between the buyer’s network and the provider’s network is also protected through:; ; 1. Mutual Authentication: Certificates and secure keys are used to authenticate endpoints before data exchange.; 2. Compliance Standards: The solution adheres to government security frameworks (e.g., ISO 27001, Cyber Essentials Plus) ensuring secure inter-network communication.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: DXC's AI Workbench solution guarantees high availability, typically through:; ; 99.9% or higher uptime SLA for core services.; Redundant architecture across multiple availability zones to prevent single points of failure.; Automated failover and load balancing to maintain service continuity during outages.; Continuous monitoring to detect and resolve issues proactively.
• Approach to resilience: The service is designed for high resilience through multiple layers of protection and redundancy:; ; 1. Multi-Zone Architecture: Workloads are distributed across multiple availability zones to eliminate single points of failure.; 2. Automated Failover: If a component or zone fails, traffic and workloads are automatically rerouted to healthy nodes.; 3. Load Balancing: Dynamic load balancing ensures even distribution of demand and prevents overload.; 4. Data Replication: Critical data is replicated across zones for durability and quick recovery.; 5. Continuous Monitoring & Self-Healing: The platform monitors health and can restart or replace failed components automatically.; 6. Disaster Recovery Plans: Includes defined RPO (Recovery Point Objective) and RTO (Recovery Time Objective) targets to ensure continuity.
• Outage reporting: Should an outage occur then this would be reported through multiple mechanisms:; ; 1. Service Status Page: A publicly accessible dashboard showing real-time service health and incident updates.; 2. Email Notifications: Automated alerts sent to registered contacts when an outage occurs or is resolved.; 3. Management Portal Alerts: Visual notifications within the customer portal for active incidents.; 4. API/Webhook Integration: For advanced users, outage information can be pushed to ITSM or monitoring tools.; 5. Post-Incident Reports: Detailed root cause analysis and remediation steps shared after resolution.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: User authentication is handled through secure, multi-factor mechanisms:; ; 1. Identity Provider Integration: Supports SAML 2.0, OAuth 2.0, and OpenID Connect for Single Sign-On (SSO) with enterprise identity systems.; 2. Multi-Factor Authentication (MFA): Enforced for all administrative and user accounts, typically via password + token or biometric.; 3. Role-Based Access Control (RBAC): Ensures users only access resources aligned with their roles.; 4. Certificate-Based Authentication: For API and service-to-service interactions.; 5. Encryption of Credentials: All credentials are stored and transmitted securely using industry-standard encryption.
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CSM version 4.0
• Information security policies and processes: DXC follows a comprehensive information security program governed by the Enterprise Security Policies and Standards (ESPS), which are designed to meet or exceed industry standards such as ISACA, NIST, CIS, and ISO/IEC 27001. Policies and standards are established by the Chief Information Security Officer (CISO) and are reviewed at least annually or upon significant changes. The ESPS framework includes administrative, organizational, technical, and physical safeguards, and is supported by a dedicated Risk and Governance team responsible for policy development, approval, and maintenance. Compliance is ensured through regular audits, risk assessments, and a global internal audit function that reports to the DXC Audit Committee and the EVP, General Counsel. DXC enforces policy adherence through a combination of training, awareness programs, and technical controls such as role-based access control, multi-factor authentication, and continuous monitoring. The Security Incident Reporting and Management Standard outlines procedures for reporting, investigating, and managing security incidents. The Security Delivery Lead and Client Security Officer share responsibility for customer satisfaction regarding security, and improvement proposals are managed through formal change management processes. DXC's approach ensures that policies are consistently implemented, monitored, and updated to address evolving threats and regulatory requirements.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Configuration Management; 1. Version Control: Configurations maintained in a controlled repository with audit trails.; 2. Baseline Configurations: Approved settings documented and enforced across environments.; 3. Access Control: Only authorised personnel can make configuration changes, governed by permissions.; ; Change Management; 1. Formal Change Process: Changes via documented workflow including:; a. Request Submission: Change requests logged centrally.; b. Impact Assessment: Technical and security impact reviewed.; c. Approval Workflow: Approved by authorities before implementation.; 2. Testing & Validation: Changes tested in non-production.; 3. Rollback Plans: Every change includes a rollback procedure to restore previous.; 4. Audit & Logging: Changes logged for compliance, traceability.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Our organisation has robust processes in place to frequently review and act upon events and alerts from security logs and monitoring tools. Security log monitoring is performed 24x7x365 using a SIEM platform, with incident response coordinated by a dedicated Security Incident Response Coordination Center (SIRCC) and Security Operation Center (SOC). Logs from applications, data, servers, infrastructure devices, middleware, and network components are collected centrally, correlated, and analyzed for abnormal activities and patterns. Incident Analytics Specialists conduct deep incident analysis, including forensic review at the raw event level, and author correlation rules, integrate threat intelligence, and review rules regularly.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Our organisation has robust processes in place to frequently review and act upon events and alerts from security logs and monitoring tools. Security log monitoring is performed 24x7x365 using a SIEM platform, with incident response coordinated by a dedicated Security Incident Response Coordination Center (SIRCC) and Security Operation Center (SOC). Logs from applications, data, servers, infrastructure devices, middleware, and network components are collected centrally, correlated, and analyzed for abnormal activities and patterns. Incident Analytics Specialists conduct deep incident analysis, including forensic review at the raw event level, and author correlation rules, integrate threat intelligence, and review rules regularly.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Structured incident management process designed to ensure rapid detection, response, and resolution of issues:; ; 1. Detection & Logging - Incidents detected through monitoring. Incidents logged centrally.; 2. Classification & Prioritisation - Incidents categorised by severity, impact, urgency.; 3. Notification - Customers notified:; Email alerts; Portal dashboard ; API/webhook integration for ITSM tools.; 4. Investigation & Resolution - Immediate root cause analysis. Temporary workarounds applied. Permanent fixes implemented, tested.; 5. Escalation - Critical incidents escalated. SLA-driven escalations enforced.; 6. Communication - Status updates during lifecycle. Post-incident reports shared.; 7. Post-Incident Review - Lessons learned documented. Preventive measures implemented to avoid recurrence.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA Ltd.
• ISO/IEC 27001 accreditation date: Tuesday 10 June 2025
• What the ISO/IEC 27001 doesn’t cover: None. All services Entserv UK offers under G-Cloud 15 are in scope of our ISO 27001 certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA Ltd.
• ISO 9001 accreditation date: Wednesday 11 June 2025
• What the ISO 9001 doesn’t cover: None. All services Entserv UK offers under G-Cloud 15 are in scope of our ISO 9001 certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C884eddb-e45b-47cf-a7cf-dc3da4af1435
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 71a0fb97-216d-4781-914b-3aaf2455c8f2
• Other security certifications: Yes
• Any other security certifications:
  • ISO 22301 Business Continuity Management System
  • ISO 27701 Privacy Information Management System

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.eckersley2@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.