PARALLEL DATA INTELLIGENCE LIMITED

Data led digital solutions with tailored interactive mapping, analytics, reporting & visualisations

Parallel delivers data driven software providing insight for population health management/service commissioning, estates decisions and project monitoring. Includes interactive multi-layered data mapping, intelligent data review, AI/ML, data visualisation, custom BI & KPI reporting, bespoke functionality, travel-time catchments, multiple data overlays inclusive of client datasets, population demographics, trends and forecasting.

Features

• Interactive mapping and data visualisation incorporating clients own data
• Customisable reporting with flexible import, export and live feed options
• Preloaded with NHS, ODS, Census and ONS data
• Integration with existing systems and linked datasets using APIs
• Live chat integration, resource centre and helpdesk
• Data dashboards, flexible user generated reports, strategic decision-making tools
• Capability for multiple data geometries and user defined boundaries
• Dynamic multi-mode travel time catchment calculation, display and population analysis
• KPI reporting, data export, integration with preferred BI tools
• Efficient data capture, editing and workflow and automation

Benefits

• Data-driven strategic decision making for health, service-planning and estates
• Collaboration and sharing of geographical information with partner organisations
• Seamless integration creating a single source of truth, identifying efficiencies
• Flexible reporting dashboards for user-defined data visualisation and export
• Extensive population, health and property intelligence through multiple data overlays
• Maximising productivity through automated workflow and project management
• Efficient data capture through user-friendly interfaces
• Flexible data import formats, live feeds and data editing modes
• Powerful travel-time analysis for single and multiple sites and services
• Customisable features, display with holistic and enriched insight

£1,000 an instance a year

Service documents

• Pricing document

  ODT

• Skills Framework for the Information Age rate card

  ODT

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at claire.harrison@parallel.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

397246452754397

Contact

Claire Harrison
01482 974333
claire.harrison@parallel.co.uk

Planning

• Planning service: Yes
• How the planning service works: Parallel's team includes experts in software development, stakeholder engagement and staff are registered practitioners in business case development and project management. Our services include:; ; Requirements Analysis; initial consultation to understand objectives, series of client and/or end user workshops to define, respectfully challenge and agree the delivery approach, offer support for a seamless transition from existing software or systems where required, project risks considered including budget constraints for a smoother implementation. ; ; Project Planning, Design & Prototyping; ; document requirements within a technical specification incorporating objectives, scope of works, programme and key milestones/approval gateways, design concepts and prototypes tailored to requirements and informed by user stories and workshops, stakeholder engagement with regular planned workshops, technical advice on suitable technology, system migration and setup of software working with clients' technical team where necessary, test plans devised and agreed with stakeholders. ; ; Development and Build; ; regular project reports provided to update on progress, final client sign-off is required before software is made live, close communication on planning and implementation with client team, issue tracking and rectification. ; ; Post implementation; training and video tutorials delivered, ongoing support packages available to monitor and maintain software systems and data,email and live agent support available.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Parallel provides training for end users on the cloud services, the two types of training we offer are new user onboarding training and ongoing service support training. Training is delivered online and covers course levels from introductory through onboarding to refresher and can be tailored to the client requirements. ; ; As part of our services we also offer tailored workshop sessions for presentation of client data and data analysis work carried out by our team as part of the cloud support or software service. Guidance and training is also offered as part of our email and live agent support service as well as via our online training resources such as FAQ material and video tutorials. Parallel aims to support end users to acquire new skills and knowledge.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Existing product SHAPE
  • ProCure
  • All products in the Parallel SaaS product suite.

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We help clients migrate from existing systems to secure, data led cloud-based mapping and digital system solutions. To assist with a seamless transition to or between cloud services we help assess and plan for their requirements and a detailed migration plan is developed. ; ; We provide advice to select the most appropriate cloud service provider and the type of deployment accounting for considerations such as scalability, product type, performance and cost effectiveness. ; ; We will assist in migrating client's data to the new cloud software service and also carry out the functionality, performance, security and disaster recovery testing for quality assurance. ; ; Security is always a priority and we implement robust security measures following industry standards to minimise risk. We also offer training, email and live agent support as part of our cloud support service as well as ongoing retainers to monitor and maintain cloud software to ensure optimisation and continuous improvement.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Mapbox. Platform integration and APIs for custom maps and data-layers
  • Microsoft Azure
  • Targomo - travel times and isochrones
  • Microsoft 365 / Power Platform / Power BI

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We offer: Exploratory testing – our testers explore the product from a user perspective and identify bugs not always identifiable by automated testing; Structured testing – A suite of test cases are developed alongside the use cases and are followed step by step to ensure bug free operation on the core functional areas; Regression testing – runs after every change to ensure the change does not introduce or reintroduce unwelcome bug or issues; Performance testing – we evaluate the stability, speed and responsiveness of systems to ensure user experience benefits from a performant system capable of handling the anticipated workload and future capacity needs.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: SHAPE, ProCure and SasS suite products are owned and supported by Parallel. All our software is continually assessed, tested and improved in the following key areas; Bug and issue tracking and resolution, security monitoring and improvements, performance monitoring and improvements, user maintenance, infrastructure and cloud environment management, disaster recovery and business continuity including back up strategy, configuration management and patch/update processing.

Service scope

• Service constraints: None.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We aim to respond to all queries within within 1 working day Monday - Friday 9.00am - 5.00pm.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Our webchat provider was assessed upon procurement to ensure compliance with accessibility standards and accreditations. This is reviewed annually, and an alternative provider is sought if current compliance standards downgrade.
• Support levels: For any commissioned project a technical account manager is allocated who works closely with the client and the wider technical team. They will act as the first point of contact and provide support throughout the commission from initiation through to project completion and post care. Clients also have direct access to the wider team members by phone, email and helpdesk support Monday – Friday 9.00am – 5.00pm. In addition, hosting and maintenance is included with commissioned work for the full contract length.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Parallel is wholly committed to addressing climate change and has a target to achieve net zero by 2040 by reducing carbon emissions, with residual emissions offset through carbon removals or avoided emissions. Following the collation of baseline data in 2022, an interim target has been set to achieve net zero in our operations (Scope 1,2 and Scope 3 Cat 5, 6 and 7) by 2024 by reducing carbon emissions, with residual emissions offset through carbon removals or avoided emissions. Reduction initiatives include: a recent move to a more energy efficient building, utilisation of Microsoft Azure, which is carbon neutral and aiming to be carbon negative by 2030, behavioural training and awareness campaigning to reduce energy usage, low energy consumption equipment, a green power energy supplier, water saving, vehicle sharing and Bike2Work scheme, limiting consumption of consumables and recycle waste.; ; To support clients, Parallel’s national data mapping software supports driving efficiencies across the public sector by encouraging the use of shared assets.

  Covid-19 recovery

  Parallel worked closely with NHS Foundry from the start of the pandemic and continue to support the Covid-19 recovery by mapping datasets that aid visual analysis by commissioners to assist recovery. Vaccination site data, vaccine vaccination events and grab a jab data are the main datasets which have continued helping health planners and organisations understand demand. This information is mapped against other socio-economic data to understand population health better, including those worst affected. The Covid-19 pandemic has advanced the demand for changes in approach to service delivery which has impacted on requirements for NHS Estate facilities. Commissioners and supporting organisations are able to use the web application to consider how the NHS estate maybe remodelled, identify how and where services are currently delivered and what equipment is available at sites across the country and how improvements can be made to support requirements and service delivery. Diagnostic and preventative care has been encouraged in out of hospital locations and the web application is being used nationally to identify potential locations for different models of Community Diagnostic Centres and ensure accessible community-based service provision. Parallel’s cloud software and support services is a key tool in helping NHS organisations commission services and manage its facilities in a way that supports the recovery of Covid-19 and future planning to help prevent and eradicate infectious diseases.

  Tackling economic inequality

  Parallel is committed to equality, equity and inclusion and supports initiatives that promote diversity. This includes ensuring fair labour practices throughout the supply chain, including promoting fair wages, equal opportunities for advancement, safe working conditions, and adherence to labour laws and regulations. Parallel also encourages its supply chain to support community development initiatives, such as STEM education programmes, training, and technology access programmes, to empower underserved populations and promote economic inclusion. ; Parallel’s cloud software and support services are key to helping forecast where local communities would benefit from social value or community interest initiates based upon area demographics and statistics. Parallel’s software is actively being used by public bodies to identify where the most deprived communities are living to help health and service planners and estate specialists strategically plan future needs. Future population projections within new housing sites are mapped along with the latest census data so that strategies can be aligned to the needs of our communities at present and in the future. Special provision is always given to academics wishing to use the platform for research purposes for improved health and social care benefits.

  Equal opportunity

  Parallel has an equal opportunities policy that is adhered to by its management service provider. This policy states that staff will be treated fairly in accordance with the Equality Act 2010 and encourages its supply chain to promote equality, diversity and inclusion within its recruitment, retention and engagement activity.

  Wellbeing

  Parallel’s Health and Safety Policy sets out that the business is dedicated to ensuring the health and wellbeing of all those who work for the organisation. Parallel conducts ongoing monitoring to confirm compliance with legislation, best practice and ensuring continuous improvement in health, safety and wellbeing. Parallel consults its workforce on how wellbeing is managed, working collaboratively with partners and its supply chain. ; ; Through its Management Service Provider, Parallel’s workforce has access to: flexible working and home working, mental health first aiders, coaching and mentorship opportunities, social and engagement events, employee assistance programmes, hardship funds and an employee assistance helpline.

Pricing

• Price: £1,000 an instance a year
• Discount for educational organisations: No

Service documents

• Pricing document

  ODT

• Skills Framework for the Information Age rate card

  ODT

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at claire.harrison@parallel.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.