Computacenter (UK) Ltd

Computacenter - Splunk Threat Detection Investigation and Response Suite

Use any or all of Splunk’s Security products and services together to provide a unified security operations solution. On top of Splunk Enterprise or Splunk Cloud, combine Enterprise Security (SIEM), Mission Control, Splunk Attack Analyser (SAA), Splunk Threat Intelligence Management (TIM), Splunk SOAR, and Splunk UBA.

Features

• Advanced Fraud and cyber threat detection analysis with Machine Learning
• Information Assurance and security analysis
• Automate threat analysis of suspected malware and credential phishing threats
• Investigate activities associated with a potential security incident
• Risk Based Alerting - RBA
• Data-Centric Cloud Native Intelligence Management
• Simple and Scalable Security Orchestration Automation and Response
• Automated Playbooks with thousands of application integrations
• Identify and extract associated forensics for accurate and timely detections
• MITRE ATT&CK Matrix, Cyber Kill Chain Use Case Alignment

Benefits

• Enhance incident response and investigations using security data
• Collect, aggregate, de-duplicate, and prioritize threat intelligence from multiple sources
• Streamline security operations by conducting rapid investigations using ad-hoc searches
• Wide range of uses cases for SOC, SecOps and compliance
• Detect and reduce internal and external cyber threats/abuse
• Unify Security Data, Analytics and Operations
• Increase detection capabilities and optimize incident response
• Analyse ‘big data’ internet traffic and machine data
• Analyse machine data from systems with varying formats
• Exploit event sequences, alerts, risk scores and bespoke dashboards

£120 a unit

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

397411211395231

Contact

Karen Baldock
+44 (0) 1707 631000
government@computacenter.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Splunk Cloud is the base service; Splunk Enterprise Security & Mission Control runs on top of Splunk Cloud; Splunk SOAR Cloud can run as a standalone service; Splunk Attack Analyser is an add-on service but runs standalone; Splunk UBA is an add-on service that depends on Splunk Cloud
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: There are service limits associated with Splunk Cloud services that depend on the service level purchased and some hard limits based on the platform capabilities. These are subject to change from time to time in line with the development of the product and are identified here:; https://docs.splunk.com/Documentation/SplunkCloud/9.1.2312/Service/SplunkCloudservice#Service_limits_and_constraints
• System requirements:
  • No system requirements for Splunk Cloud itself
  • Data collection agents do have requirements
  • Universal Forwarders & Heavy Forwarders - contact us
  • Edge Processors - contact us

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Premium Support and Standard Support have different SLAs; these answers are based on Premium Support.; P1= Availability 24x7x365, 30min response, 1hr update, 24hr target fix/workaround; P2= Availability 24x7x265, 1hr response, 4hr update, 1 business week target fix/workaround; P3= Availability 8am-5pm Business Days, 4hr response, 1 business day update, next release fix/workaround; P4= Availability 8am-5pm Business Days, 1 business day response, weekly update
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 3 support plan levels are offered- Base (free), Standard (included in subscription cost), Premium (extra cost).; See pricing details to compare costs at different tiers, and see the section on Support SLAs for details of differences in paid support plans.; Success Plans are offered as Standard or Premium, and come with OnDemand Services credits and Education credits.; TAM and Value Boost offer additional value-add services as well, with Technical Account Manager (TAM) service designed to accelerate issue resolution as a designated high-touch advisory resource to help advocate for customer needs, reduce technical risk, improve uptime, and accelerate your business outcomes with a named, attached Technical Account Manager. Value Boost service offers a named attached Designated OnDemand Services Consultant that knows your environment and has considerable product expertise, and a 90-day proactive assessment-led services engagement with 10-days of hands-on engineering designed and tailored to help customers accelerate realisation of important business outcomes.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Splunk offers free and paid-for training courses for teams, free generic documentation, and can include knowledge transfer as part of onboarding and Professional Services engagements.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data is copied from the original source into Splunk, so customer data may still remain in the original location.; Data stored inside the customer's Splunk Cloud environments can be exported to an agreed destination in a predetermined format at the end of the contract if the customer chooses to leave.
• End-of-contract process: If a licence is terminated Splunk can provide Professional Services at extra cost to help the Buyer to migrate their analytic needs to another supplier.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • Windows
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: From phones and tablets, a user can access Splunk Cloud (including Enterprise Security) via an App for iOS or Android, or via a web browser (Splunk Cloud, Enterprise Security, SOAR, UBA, Attack Analyser, Threat Intelligence Management).; When accessing via a browser, not all features will display consistently compared to accessing from a laptop or desktop.; The iOS and Android apps only support the display of a subset of the chart and dashboard elements from Splunk Cloud and Enterprise Security, and don’t support drill-down behaviours or ad-hoc searching.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Each service as part of the suite has its own APIs that are documented separately; the REST APIs are extensible for applications as well.; Compared to the customer-managed platform options, Cloud Services provide fewer REST API capabilities, but also makes available a different REST API interface- Admin Config Services- to administer ; Splunk Cloud - Admin Config Services - used for configuring IP allow-lists, outbound ports, private connectivity, managing app permissions, authentication tokens, HEC tokens, indexes, limits, both Splunkbase and private apps and add-ons, restarts, users, roles, capabilities, and integration with Splunk Observability Cloud from Splunk Cloud, plus viewing maintenance windows programmatically.; Splunk Cloud - REST endpoints are numerous and described in detail here: https://docs.splunk.com/Documentation/SplunkCloud/latest/RESTREF/RESTprolog
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Core Splunk Cloud offering is designed for users to create their own searches, dashboards, and alerts to explore their data.; Additionally, different elements of the suite of services can be purchased that are described in this service.; Splunk Cloud- core data fabric service with searching, dashboards, alerts; Splunk Enterprise Security and Mission Control- SIEM service on top of Splunk Cloud; SOAR Cloud- security orchestration service alongside Splunk Enterprise Security, or stand-alone; Attack Analyzer- separate Cloud service for SOCs to perform automated threat analysis of attack chains; Subscribing to some or all of these services is customisable.

Scaling

• Independence of resources: Each customer stack is provisioned and scaled separately; a customer's stack is sized appropriately for their ingest volumes or virtual-compute consumption.; As they are completely isolated from each-other, then there is no impact from increasing numbers of customers.; If an individual customer onboards more end-users to their stack and are using it more heavily, then this will be highlighted and they may need to consider scaling their usage for their purchased capacity, or purchasing more capacity.

Analytics

• Service usage metrics: Yes
• Metrics types: Numerous metrics about consumption and performance are available from the Cloud Monitoring Console from the Customer's Splunk Cloud environment.
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Splunk

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Splunk's own cloud service uses logical data separation, authenticated user accounts, and industry standard hardening. Data in transit is encrypted with industry standard SSL and data at rest is encrypted with AES 256-bit encryption. This service is accredited to ISO270001. We can help the buyer to enable a similar configuration suitable for their data at rest protection.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: From CSV exports, PDFs of dashboards, formatted data over webhooks or other web-based services and HTTP Posts, and data retrieval in CSV, XML, or JSON format via API-based searches, to archive-copies of data exported from Splunk Cloud to a customer's own S3-compliant storage, as well as a one-time end-of-contract export of all ingested data (this may incur additional fees).
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Splunk Cloud offers a 100% uptime guarantee; this has exclusions including but not limited to routine scheduled maintenance, force majeure events, and breaches of agreement.; Confirmed downtime is refunded in the form of service credits against future
• Approach to resilience: Splunk Cloud services are delivered through Public Cloud infrastructure using resilient designs. Further detail is available upon request.
• Outage reporting: Splunk provides a cloud monitoring console to monitor the health of your Splunk Cloud environment. Email alerts are also available.; A service availability web page is provided.; ; Alternatively Splunk sits within the Buyers network or the infrastructure of their chosen cloud provider. Outage reporting is the responsibility of the Buyer or their cloud provider.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: The Splunk user authentication system allows the assignment of roles which provide custom permissions. The Buyer can define all roles using a list of capabilities and data access restrictions, including to REST APIs.
• Access restriction testing frequency: Less than once a year
• Management access authentication: Other
• Description of management access authentication: Customer management access to their own service: following their methods and RBAC. They don't have access to the whole service.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 28/04/2022
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001 certification relates to the information security management system and not the products or services of the certified organisation.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Gemserv Ltd
• PCI DSS accreditation date: 22/09/2021
• What the PCI DSS doesn’t cover: As per section 2a of the PCI-DSS certificate, there are no areas that were marked as ‘Not Included’. We therefore confirm we are compliant across all relevant requirements for our services as a Hosting Provider, Managed Services and Payment Processing.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Ur Cloud based service uses trusted third-party validation. Auditing of our processes and policies efforts to safeguard customer data to industry standards worldwide. Working with our audit partners, SOC 2 Type 2 attestation is completed for all Splunk Cloud customer environments and ISO 27001 certification is completed for Splunk Cloud customer environments provisioned for data ingestion of over 20GB/day

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: For Splunk initiated changes, maintenance is performed at most once per month and Customers will receive notice of Routine Maintenance by email at least 48 hours in advance. For Customer initiated changes, the maintenance can be performed regularly. You can request an alternate time within the Routine Maintenance window if required. Customers will receive email notice when such maintenance is starting and when complete.; ; Alternatively Splunk sits in the network of the Buyer or the infrastructure of their chosen cloud provider, Configuration and change management is the responsibility of the Buyer or their supplier.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We maintain a policy of evaluating all potential security vulnerabilities that are discovered internally or externally within two business days of discovery. We use the industry standard CVSSv2 to rate vulnerabilities. In the case of critical risk, high impact vulnerabilities, Splunk will make all reasonable effort to supply patches, assuming that patches are a viable stop-gap for customers who cannot otherwise upgrade Splunk.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Splunk monitors application and platform components of the service for potential issues. Cloud Operations staff monitor alerts and logs for issues, and log a ticket for issues that require remediation. In the event of application or data compromise affecting customer data, the customer is notified immediately and remains in contact with the remediation team until resolution.; ; The security measures of Splunk and AWS are further described in the Technical Briefing paper at https://www.splunk.com/pdfs/technical-briefs/safeguarding-customer-data-in-splunk-cloud.pdf
• Incident management type: Supplier-defined controls
• Incident management approach: Splunk maintains an incident response policy and program, with defined processes, roles and responsibilities. Customers may submit security issues through the normal support channels or any additional channels as provided in the EULA.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Computacenter ensures that our business practices deliver effective stewardship of the environment in line with the Social Value Model. Computacenter's science-based emissions reductions targets are approved with the SBTi. Our Net Zero Journey Group Emissions is now just 16% of 2015 levels as outlined in our carbon reduction plan to achieve ‘Net Zero’ carbon emissions by 2040.; ; Business travel is necessary, both for our customer requirements and for our staff. We have materially reduced business travel, ensuring all business trips are necessary, helping reduce carbon emissions. We are investing in technology to allow greater use of existing communication platforms as part of our ‘hybrid working’ strategy. One of the key benefits we believe this will help us realise is reducing emissions from business travel by 35 per cent by 2025 (compared to 2019). For G-Cloud services this means that we will drive the use of virtual, technology-enabled meetings as much as possible for all internal and external sessions, including those with our wider supply chain.; ; Further to this we can provide customer advisory services which include guidance and recommendations on how to improve their sustainability performance to help inform customer decision making whilst achieving the desired commercial and technical outcomes through the services being provided.; ; Computacenter has introduced incentives to encourage the replacement of the existing Fleet with Ultra Low Emission Vehicles. We have 44 electric charging points across 2 of our locations to encourage the adoption of electric and hybrid vehicles, either through our company car scheme or privately. For this framework specifically, this means that our consultants, project managers and engineering resource will have access to a ULEV vehicle via our company car scheme and the ability to charge a vehicle at Computacenter office locations.

  Covid-19 recovery

  Throughout the pandemic we have closely followed and implemented government guidance relating to the workplace and COVID-19. We created a COVID-19 risk assessment to enable us to understand the improvements that need to be made to our workplace conditions in line with the Government COVID-19 secure workplace guidelines and the business advice that is now current. It looks at the risks of COVID-19 in the workplace, such as hygiene, & cleaning and then states what we must put in place to mitigate these risks.; ; As we enter the recovery phase of the pandemic, we have introduced hybrid working for our employees. This will allow most employees including those delivering G-Cloud services increased flexibility in how and where they work ensuring that we still deliver the best service to our customers whilst looking after our people.; ; Our COVID-19 steering committee is there to identify activities that will improve workplace conditions then plan, build and regularly monitor various programmes focused on supporting the COVID-19 recovery effort. At these meetings, chaired by our Chief People Officer (‘CPO’) Sarah Long, our CIO John Gibbs and Services operations, the steering committee discuss changes that need to be implemented, identify areas of improvement, and review our roadmap of new activities.; Throughout the life of the contract, we will use our existing activities (as well as those that are in development in due course) to continue to improve workplace conditions in support of the COVID-19 recovery effort.; ; Questions relating to travel were included in the COVID-19 surveys that were issued through the pandemic. The assessment highlighted concerns people had about public transport. To help all employees; managers were coached and given guidance about being flexible with start/finish times. We continue to adapt our approach based on feedback received through the steering committee and employee surveys.

  Tackling economic inequality

  As a diverse and inclusive organisation with a strong focus on equality and driving in-work progression, our approach to recruitment and employment is aligned to recognised industry best practices such as the 5 principles of quality work as set out in the Good Work Plan.; ; Our Employee Impact Groups for disadvantaged or minority groups provide representation, support, and community engagement, feeding into our People Panel ensuring all voices are heard, underpinning our wider ambition of building a sustainable business for the long term.; ; We put specific measures in place to provide opportunities to under-represented groups or those who face barriers to employment, including comprehensive outreach programmes for schools and universities, as well as partnerships with non-profit organisations within our communities. We continue focus on reaching harder to reach groups and people who are underrepresented in our sector by working with charities and schools in the local community to offer career talks and work experience opportunities. Our school outreach programme has over 130 volunteers dedicating over 2,600 hours running activities for employability and life skills in schools, colleges, and universities.; ; Computacenter is one of the 9 founding members of ‘Technology Community for Racial Equality’ (‘TC4RE’), a group set up to drive racial equality throughout the technology industry, with which we are delivering a half-day virtual event on ‘Enabling Ethnic Diversity’ featuring a series of expert keynotes, live panel discussions and interactive workshops with representation from across the UK technology community.; ; Furthermore, Computacenter are a silver level partner in the Armed Forces Covenant and has introduced a programme that provides the opportunity to attain a degree and ServiceNow certification whilst receiving full salary for armed forces leavers. This programme is the first of many programmes we intend on running to help ex-forces personal transition back into the workplace and the IT industry.

  Equal opportunity

  Computacenter is committed to providing equal opportunities to all through fair recruitment practices and employment conditions across our organisation.; We are a Disability Confident ‘Committed’ employer, committed to making lasting changes to our business creating a diverse talent pool. We work with partners through our community outreach, who are specialists in disability. An example is our work with Knightsfield School in Welwyn Garden City, a specialist school for deaf children. We run at least 3 ‘get work ready’ events with them, as well as offer up to 4 work experience opportunities and onsite visits every year.; ; For this contract, we will use existing initiatives (as well as others that are in development) to provide career opportunities for individuals from under-represented groups to address requirements for specific skills or roles with a focus on increasing skillsets through the life of the contract. This will include apprenticeships aligned to security and cloud/infrastructure departments, as well as industrial placements and graduate schemes for our ServiceNow Centre of Excellence, with specific focus on delivering cloud-based services to our customers.; ; Our workforce for services delivered under this framework will have access to existing initiatives aimed at supporting in-work progression and development for those from disadvantaged/minority groups. For example, our gender diversity initiatives include our Growing Together programme, which over 150 women have been through so far, of which over one-third have been promoted or taken a new role within a year following the mentoring and coaching provided.; ; We are also committed to driving racial equality across our business and the wider technology industry. We are a founding member of ‘Technology Community for Racial Equality’ which recently delivered a half-day virtual event on ‘Enabling Ethnic Diversity’ featuring a series of expert keynotes, live panel discussions and interactive workshops with representation from across the UK technology community.

  Wellbeing

  We understand how important employee Wellbeing is for a sustainable business model, therefore we are committed to creating a sustainable supply chain. Ensuring the wellbeing of our employees are looked after will positively affect productivity, recruitment, and retention rates.; ; In November 2021, a designated UK wellbeing manager was appointed and has since launched our wellbeing strategy, which aligns with the Social Value Model and the 6 standards of the Mental Health at Work Commitment, signed in July 2021. We are actively implementing the enhanced mental health standards as recommended through the ‘Thriving at Work’ review, and NICE mental health at work guidelines, as part of our Wellbeing strategy. The strategy encompasses four pillars of wellbeing, mental, physical, financial, and social. We are a Menopause friendly organisation and have created a support network for those in need.; ; We have 109 Mental Health First Aid (MHFA) accredited staff in the UK, trained by Mind, who act as Wellbeing Champions providing mental health first aid support and promoting our wellbeing services which those delivering G-Cloud service provisions will have access to. These champions are from every business area and from different seniority. We hold events throughout the year organised by our UK wellbeing manager and Champions, which have included celebrating World Mental Health days, Menopause awareness, financial wellbeing webinars and sponsored events to raise money for our mental health charity partners.; ; 2021 also saw the launch of our new groupwide app-based programme ‘Be Well’ which gives our people access to over 3,000 fitness, nutrition, health and wellbeing courses through Humanoo. Through this app we have launched an extremely popular groupwide step challenge and has encouraged our people to be more active, with over 35% of our workforce now using the app and covering over 1.8bn steps so far.

Pricing

• Price: £120 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Splunk Cloud Free Trial can be started which allows for up to 5GB of data to be ingested per day for 14 days.; This doesn't include premium solutions such as Splunk Enterprise Security, Splunk SOAR Cloud.
• Link to free trial: https://www.splunk.com/en_us/download/splunk-cloud/cloud-trial.html

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.