enCircle Solutions Ltd.

enAct HR HCM Human Capital Management System

Not Oracle, SAP or IBM! enActHR HCM (Human Capital Management) highly configurable process management system with HR and HCM configuration supporting cross organisational workflows that are extensible and customiseable without any technical expertise. Your HR business people can finally own their HR business logic, without the need for expensive consultants.

Features

• Honest and open interactive workshops to plan detailed implementation plan
• Comprehensive managed service without the up-sell or systems integrators
• Starters, Leavers, Sickness, Overtime, Grade Changes, Maternity, Paternity, and more
• Payroll integration with complex approval processes out of the box
• Complex payroll patterns and calendars supported by intuitive configuration
• Admin and Monitoring dashboards with automated workflow escalations
• Business case development, benefits realisation and strategic alignment
• Standard training and personal development processes specific to your needs.
• Complex recruitment and retention processes integrated with existing rewards schemes
• WebServices data export and reporting for analytics and Cloud integration

Benefits

• Rapid deployment of HR processes across the organisation supporting HCM
• Increased accountability of HR approval and collaboration between stakeholders
• Highly configurable HR system supporting all HR and Payroll processes
• No need for expensive consultants or systems integrators
• HCM that works in the way you need it to
• Massively reduced costs compared to traditional HR and HCM systems
• Lightweight, requiring far less compute resources than large vendor solutions
• Scaleable architecture able to support any number of process instances
• Make changes quickly, stage then release to live in hours
• Remain compliant with evolving legislation through continuous process improvement

£1,278.00 to £50,000 an instance a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@encircle.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

397498001915579

Contact

Darren Woods
08449910109
gcloud@encircle.co.uk

Planning

• Planning service: Yes
• How the planning service works: EnCircle run interactive workshops with our clients prior to submitting a full proposal and plan for the Discovery, Design and Implementation of Cloud hosting and software. We put the end user at the heart of the design, while ensuring a maintainable and intuitive service is delivered on time.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: EnCircle define session plans and learning outcomes based on the Action Learning methodology. Our training staff are experienced in VARK and other teaching needs assessment methodologies to ensure students have the foundations necessary, leading to a robust understanding and achievement of the desired outcomes. From unconscious incompetence, through to conscious competence, we give students the information and tools they need to reach their desired level of competency.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Performing a full audit of existing systems, covering UI Flows and Data Model dimensions, we map the As-Is to the To-Be, clearly highlighting any gaps and mitigation of risks. Definition of discovery objectives and phased approach to deliverables, ensures requirements tractability and accountability throughout the service migration and also the ongoing service life cycle.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: In addition to performing our own internal component, module, and system testing, we also assist our clients in designing robust UAT (User Acceptance Testing) plans, along with the production of detailed scripts that are executable by end users. This ensures that expected outcomes and user experiences are of the highest quality and meet the expectations of the end users. Automated testing scripts may also be developed to ensure no service degradation is experienced in the event of high loads. Based on the needs of the client, we can provide multiple environments separated from Live, such as Dev, Test, UAT and Staging. By default we deploy at least one UAT environment where all changes are first tested and accepted by clients prior to action plans and roll back procedures being agreed for live deployments. We support multiple UAT iterations, and provide debugging support for any contributed modules, plugins and extensions provided by third parties (assuming we have access to the source code). We will also manage the relationship with third party code contributors to ensure prompt resolution of bugs.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide comprehensive managed services to ensure the smooth running of cloud systems and software. Our team of experienced staff have an obsessive approach to support, ensuring end users are delighted by the services they are consuming. We support both buyer services and third party services provided by companies such as Microsoft, Memset, Amazon and Google (to name just a few). Private cloud / hybrid hosted solutions are also supported, e.g. where client support teams are over capacity or lacking experience in the particular software or service in question. We provide Open Source software support, including code audits and quality assurance, vulnerability assessment and monitoring. We provide an educated interface between clients and third party organisations, ensuring prompt communication and resolution of bugs, problems and known errors.

Service scope

• Service constraints: As part of our proposal document we will clearly outline any constraints the client must be aware of prior to commencement of the project. Typical constraints may include number of concurrent users, support mechanisms, and response times. We endeavour to minimise constraints in line with budget, scope and milestones.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We aim to respond to questions immediately but always within 4 hours.; ; Standard working hours: Monday-Friday 9:00 to 17:30. ; ; - P1 Critical (Service unavailable, or >70% users affected and no workaround): Immediate response, 1hr fix.; - P2 Major (Service degraded >30% users affected, difficult or no workaround available) : 1hr response, 2hr fix.; - P3 Medium (Component or module malfunction, simple workaround available) : 2hr response, 2hr fix.; - P4 Minor (Service request, feature enhancement, how to): 4hr response, 8hr fix.; ; NOTE: Weekends, public holidays and out of hours support available at additional cost. Elapsed times based on working hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Custom font sizes, high contrast options, screen reader compliant.; ; Keyboard Accessibility:-; Move focus to the next element [tab]; Move focus to the previous element [shift] [tab]; Move focus from messages* [up arrow] or [down arrow] ; Move focus to the next section** [F6]; Move focus to the previous section*** [shift] [F6] ; Take action or "click" on buttons [space]; Take action or "click" on links [enter]; Close windows, menus or the message field [escape] ; ; *Using a screen reader, you may need to toggle the virtual cursor.; **If using in a browser, use .; ***If using in a browser, use .; ; Reading messages ; Press [F6] to move to the message window. ; Press [up arrow] or [down arrow] to navigate between individual messages. ; Or use any of these keys:; ; • [page up] or [page down] to move up or down.; • [home] to go to the oldest message.; • [end] to go to the most recent message.; • [space bar] to scroll through messages.; ; Interact with messages; Press [F6] to move to the message window. ; Press [up arrow] or [down arrow] to navigate between messages.; When focused on a message, press [tab] to scroll through items.; Press [enter] to select.
• Support levels: EnCircle provide just one standard service level, with the optional addition of 24/7 support at extra cost to be negotiated per service. Service owners have a direct line to their technical account manager who is highly skilled and able to diagnose problems and pass straight to third line support if needed. This limits the overhead on the client, and allows enCircle's support team to triage requests promptly and within the shortest time frames possible. We aim to delight our customers with our obsessive commitment to responsive and consistent support.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS
• ISO/IEC 27001 accreditation date: 17/06/2015
• What the ISO/IEC 27001 doesn’t cover: 11.1.6 Delivery and loading areas (We are a virtual organisation).
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are founded on the core ethic of Earth Care. All decisions are considered through the lense of climate change and how we can help increase biodiversity and reduce emissions. We have recently published our Carbon Reduction Plan which crystalises the efforts we have been taking over the past 20 years to support climate action: https://www.encircle.co.uk/our-net-zero-commitment-and-carbon-reduction-plan/ One of our core ESGs is to support the Permaculture Association of Britain, who are a registered charity promoting education and networking between local groups, supporting a groundswell of change within society.

  Covid-19 recovery

  enCircle understands that the Covid-19 pandemic has exacerbated existing economic and social challenges and created many new ones. We will work to aid the recovery of our local community and economy, especially through volunteering and work opportunities, community support and by developing new ways of working. We are looking to recruit a new apprentice to work on our service desk, as our most recent apprentice has recently moved onto a new role within the company. We will signpost this opportunity for someone that has lost their job throughout Covid-19, where possible. We offer our staff paid leave on top of their existing holiday allowance, to support volunteering within their local communities. As a contingency measure, and as part of DevSecOps best practice, employees will be cross trained in various functions to ensure that adequate cover is provided in different roles. To build the resilience of local SMEs, we will purchase supplies and services from them such as IT equipment and consumables where possible. We will continue to provide discounted services to charities and non-profits which provide mental health and social value such as the UK Permaculture Association and mindfulness and meditation organisations such as RIGPA.

  Tackling economic inequality

  We have always strived to provide opportunities to young people via work experience and apprenticeships. Our most recent member of the enCircle team came to the UK as a refugee at the age of 11, speaking no English. We will continue to positively discriminate and recruit young people from least privileged backgrounds to address the imbalance in our society and help tackle economic inequality.

  Equal opportunity

  Although an SME, we pride ourselves on our diverse workforce and strive to nurture our team. We maintain an Equality and Diversity Policy to promote the equality of opportunity within our company and all business activities, reviewed annually to ensure compliance with best practice. The policy outlines the Directors’ responsibilities, our recognition of the protected characteristics as per the Equality Act 2010 and our commitments as an organisation to eliminating direct or indirect discrimination, harassment of victimisation. enCircle implement our policy and procedures by: Monitoring and auditing data. This is a longer-term measure involving the collection of data about existing employees, job applicants, job offers, etc. to assess whether or not our policy is working. This data will be collected via an equality monitoring form, provided during the recruitment process. The training of staff. A comprehensive training programme will be delivered so enCircle employees understand their responsibilities under the policy. Equal opportunities training will be provided in a variety of ways which may include sessions at induction, e-learning and vocational training. Regular refresher training sessions will be provided to reflect any changes in legislation. Working closely with our employees to ensure that they feel comfortable within their working environment. We will make reasonable adjustments to working practices, equipment and premises, where appropriate. All employees will be provided help and encouragement to develop their full potential and utilise their unique talents. Staff are encouraged to discuss their development and training needs through a process of regular support and annual appraisals. All staff are encouraged to pursue areas for development, including through internal promotion.

  Wellbeing

  We work in line with all UK HR regulations including The Age Discrimination and Employment Act, The Occupational Safety and Health Act and Equal Employment Opportunity laws, to name a few. enCircle are currently developing a ‘People and Culture Policy’ that will help develop and integrate our people and culture strategy, which delivers a productive, engaged, and harmonious workplace. This strategy includes: Defining core organisational values (Earth Care, People Care and Fair Share) Identifying people priorities (Mental health, family, and community) Prioritising equality, diversity, and inclusion Developing values-based recruitment processes Focussing on health, wellbeing, and resilience Developing and embedding values-based leadership competencies Promoting a no-blame culture and embedding a ‘Resolution Policy’ to replace our discipline and grievance processes We also implement the following wellbeing initiatives, and ensure they are a pillar of our overall employee engagement and benefit strategy: We offer flexible working to ensure a healthy work life balance. Meditation and Mindfulness resources, providing employees with tools and resources such as Online Mindfulness-Based Stress Reduction (MBSR) to support themselves. Tangible rewards and memorable experiences such as instant recognition/feedback, mentoring programmes, training schemes, etc. Regular continuous professional development (CPD) and personal development review (PDR) meetings will act as an opportunity for staff to highlight any challenges they are facing and for enCircle to implement the appropriate support or to signpost the member of staff to the appropriate mental health services, where necessary.

Pricing

• Price: £1,278.00 to £50,000 an instance a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@encircle.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.