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HALLMASTER LTD

Hallmaster

Online booking and invoicing for venues and facilities for hire. We provide integration with accounting software, heating and door access systems and websites.

Features

  • Online Booking for venues and facilities
  • Online Invoicing for venues and facilities
  • Financial Reporting
  • Website integration
  • Accounting software integration Sage Xero Quickbooks FreeAgent
  • Remote Door access integration
  • Remote Heating control integration

Benefits

  • Cloud based so accessible anywhere via a browser
  • Accessible to Multiple administrators with different roles & Permissions
  • Saves volunteers time
  • Real time availability via the calendar
  • Avoid double bookings
  • Projected income reports
  • User Friendly system and helpful support staff
  • Secure with regular backups
  • Established Company since 2010

Pricing

£154.17 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@hallmaster.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

3 9 7 5 8 3 7 9 7 1 1 1 7 2 8

Contact

HALLMASTER LTD Mr B Hammick
Telephone: 01929 509846
Email: info@hallmaster.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Hybrid cloud
Service constraints
Up to date web browser is required
System requirements
  • Up to date web browser
  • Internet connection

User support

Email or online ticketing support
Email or online ticketing
Support response times
During office hours Mon-Fri 9am-5pm
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
In house support team available via phone, email or ticket
Support available to third parties
No

Onboarding and offboarding

Getting started
Online instruction documents and tooltips
Interactive setup wizard
Optional online training
Video guides
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data export page allows them to extract their information to CSV files
End-of-contract process
No additional costs for non-renewal
Contract automatically terminates if not renewed

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Uses Bootstrap Libraries for responsive content.
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
User accounts login to a central dashboard for access to their bookings, invoices and venue settings
Accessibility standards
None or don’t know
Description of accessibility
Light/Dark theme settings
Optional use of additional icons to convey meaning instead of colour alone
Font size sliders on public calendars
Accessibility testing
Support team working with users to help identify their requirements and have these implemented where possible.
API
No
Customisation available
Yes
Description of customisation
Optional modules for additional functionality
Personalisation of public facing displays
Custom form fields
User defined reports

Scaling

Independence of resources
Fully managed dedicated server with service management plan.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Data export page allows them to extract their information to CSV files
Data export formats
  • CSV
  • Other
Other data export formats
Xlsx
Data import formats
  • CSV
  • Other
Other data import formats
Xlsx

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Availability guarantee is subject to the SAAS Agreement provided to users prior to trialling the software
Approach to resilience
Available on request
Outage reporting
Public dashboard
Email Alerts for specific users who have requested this type of information

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Service interface requires authentication to access private data.
Support channels verify user identity
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
Hiscox CyberClear Academy

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Segregation of relevant duties
Information security policies and processes
Internal process for ensuring service security and triage of any potential concerns

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Audit log showing user actions taken
Vulnerability management type
Undisclosed
Vulnerability management approach
Constant testing from in-house team to identify possible threats
In-house development team can respond to potential threats as soon as they are presented
Protective monitoring type
Undisclosed
Protective monitoring approach
Constant testing by in-house team.
Incident reports handled by in-house development team should they arise.
Incident management type
Undisclosed
Incident management approach
Development task management service Azure DevOps used to manage and track code changes

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Wellbeing

Wellbeing

Improves visibility and availablity of local events to help community interaction.
Provides effective tools for reducing workload of community volunteers

Pricing

Price
£154.17 a licence a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
90 day free trial of the full software
Link to free trial
https://www.hallmaster.co.uk/free-trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@hallmaster.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.