Intelogy Limited

Dynamics 365 Consultancy and Development Services

Built on the Power Platform, Microsoft Dynamics 365 provides a set of applications targeted to core standard business activities (sales, marketing, operations, customer service & finance). Our team of experts can help you plan, design, implement, extend and support your implementation of Dynamics 365.

Features

• Dynamics 365 product overview and suitability assessment
• Analysis, design, implementation of Dynamics 365 based business solutions
• Full lifecycle project engagement, governance & support
• Data migration from legacy systems
• Integration with existing line-of-business / system-of-record data
• Customisations to meet your business needs

Benefits

• Determine benefits of Dynamics 365 products
• Avoid custom development activities for common business needs
• Benefit from continued investment and product development by Microsoft
• Minimise risk to key operational areas
• End-to-end support from established Microsoft partner
• Improve operational efficiency
• Deliver both internal and external user experiences
• Cloud-hosted secure modern platform

£475 to £1,450 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrew.tomlins@intelogy.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

398383031266857

Contact

Andrew Tomlins
02037473506
andrew.tomlins@intelogy.co.uk

Planning

• Planning service: Yes
• How the planning service works: We provide UK based consultancy services to discuss with you your vision of what you want to achieve, and help you understand the possibilities, options, and potential roadmap for reaching your goals.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Dynamics 365
  • Power Apps
  • Power Automate (formerly Flow)
  • Power BI & Fabric
  • Power Pages (formerly Power Apps Portals)
  • Copilot Studio (formerly Power Virtual Agents)
  • Dataverse (formerly Common Data Service)
  • AI Builder
  • Microsoft 365 / Office 365
  • Azure DevOps / GitHub

Training

• Training service provided: Yes
• How the training service works: We provide train-the-trainer services or training of groups up to 50 people. If you require wide-scale training services, we can also use a partner that specialises in training.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Dynamics 365
  • Power Platform
  • Power Apps
  • Power Automate
  • Power BI & Fabric
  • Copilot Studio
  • Dataverse
  • Azure

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We will help you assess the current systems being used (if any) and advise on the most cost effective and pragmatic route to the Cloud. ; Intelogy has a range of migration services from devising migration plans to migration engineering. We also have proprietary software for establish the rate of migration and issue highlighting.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Dynamics 365
  • Power Platform
  • Power Apps
  • Power Automate
  • Dataverse
  • Power BI & Fabric
  • AI Builder
  • Microsoft 365 /Office 365
  • Azure

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: With every project we devise a quality plan to define the test approach for every deliverable. We have a dedicated internal test team to ensure that quality of any solution is as it should be via unit tests and then functional tests on staging environments. We support customers in their user acceptance testing. Accurate performance testing in a workflow solution is difficult to achieve under test conditions, but we have supported tens of customers running large scale cloud solutions and know the best practice approach to identify and solving any performance issues.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Intelogy run a dedicated UK based Service Desk with rapid access to a team of 2nd and 3rd line specialist experts in Microsoft 365. We also have fast track access to Microsoft Support if required. A range of Support Service offerings are available - from post-project support, ad hoc requests via a Retainer or complete care via Outsourced IT - but this is not relevant in the context of this specific offering.; ; A service agreement gives you access to expert resources providing support for incidents, maintenance, consultation and additional development within a structured support framework. ; ; We specialize in providing application, infrastructure and end-user support for our clients to help them make the most of their investments and deliver peace of mind by providing an efficient, responsive support service. ; ; Assurance - ; We provide an ITIL aligned service desk: giving users the ability to submit and track support requests online, by email or by phone in a prioritized ticketing system. ; ; Maintenance - ; Proactive monitoring and regular health-checking on applications and systems.; ; Consultancy - ; Our support team are available to provide consultancy and advice to make the most of technology investments.

Service scope

• Service constraints: Support is only available during UK Office hours.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Intelogy run a UK based Service Desk from our specialist Managed Services practice. ITIL standard priority ratings are used with corresponding SLAs for Response/Resolution times, which are dependant on the offering chosen. These vary from 2 hrs Response/1 day Resolution to 10 hrs Response/5 day Resolution.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: A range of Support Service offerings are available - from post-project support, ad hoc requests via a Retainer or complete care via Outsourced IT - but this is not relevant in the context of this specific offering.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft (Dynamics 365 & Power Platform)

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  Intelogy is committed to achieving Net Zero emissions by 2030, 20 years ahead of the government target. We are enrolled in the SME Climate Hub’s Climate Commitment. The following environmental management measures and projects have been completed or implemented since the 2021 baseline. • Decommissioned our entire physical server infrastructure, migrating all resources to the cloud, on to more efficient hosting platforms with significantly reduced carbon impact. • Introduction of an Environment Policy that outlines our objectives to minimising the negative effects of our business on the environment. This includes: - Maximise use of public transport for travelling to work and for conducting our activities outside the office -Minimise use of natural resources and energy -Purchase recycled materials where it is appropriate to do so - Not trade with suppliers behaving in an environmentally irresponsible fashion • Encouraged the efficient use of company office space to minimise power usage and heating cost, by consolidating staff in the same offices • Introduced hybrid working for all staff to reduce business travel and the consequent carbon impact. • Introduced hybrid approach to all meetings within the company and with clients. • Introduction of a Bike to Work scheme.

  Equal opportunity

  Intelogy is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. The organisation - in providing goods and/or services - is also committed against unlawful discrimination of customers or the public. Our aims are to: Provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time. Support the Equality Act 2010 protected characteristics, Oppose and avoid all forms of unlawful discrimination.

Pricing

• Price: £475 to £1,450 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrew.tomlins@intelogy.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.