MARXTAR LTD
HaloITSM Consulting and Managed Services
MarXtar Ltd specialises in HaloITSM Service Management solutions, technologies and Best Practice. MarXtar Ltd provides a multi-layered approach to serve the varied nature of our customers ranging from traditional call-off consulting and implementation, to highly focused managed services, and continual service improvement services.
Features
- Call-Off Expert Consulting Services
- Continual Service Improvement
- Operational Service Monitoring
- Managed Platform Service
- Administration Out-Sourcing
- Team Extension
- Health Checks
Benefits
- Improved Performance
- Reduced Staffing Overheads
- Knowledge Transfer
- Best Practice Advice
- Expert Guidance
- Team Extension
Pricing
- Education pricing available
Service documents
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If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
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Framework
G-Cloud 15
Service ID
3 9 8 3 8 5 7 2 7 9 1 1 1 1 2
Contact
MARXTAR LTD
Robert Challis
Telephone: 01256679550
Email: sales@marxtar.com
About your service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
- Logging and management of incidents
- Reporting and proactive results analysis
- Other
Service scope
- Service constraints
-
Remote delivery except by agreement
Standard operating hours or Mon-Fri 9-5:30pm
User support
- Email or online ticketing support
- Yes
- Support response times
- Mon-Fri, 9-5:30 operating hours.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- MarXtar Ltd provided a range of services tailored to meet the need of a wide range of organisation types. See service definition document for more details. Custom sizing available.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Halo Service Solutions Limited
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Solution architect | £1,750.00 | |
| Senior solution architect | £1,750.00 | |
| Lead solution architect | £1,750.00 | |
| Principal solution architect | £1,750.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 417dc057-7662-4365-913d-d7d8d3dc834c
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@marxtar.com.
Tell them what format you need. It will help if you say what assistive technology you use.