ENTSERV UK LIMITED
DXC Technology Support and Managed Services for Microsoft Dynamics Business Applications
DXC's Support team offer global technical and functional support and managed services for all Microsoft Dynamics 365 products. DXC offer support partnerships for incident, problem and change management, following ITIL Framework Methodology with published SLAs and providing dedicated Service Delivery Managers. Fixed price and flexible deals are available upon request.
Features
- Microsoft Dynamics Finance and Supply Chain Management Helpdesk and support
- Microsoft Dynamics 365 Customer Engagement (CE) Helpdesk support and consultancy
- Microsoft Power Platform Helpdesk support and consultancy
- Dynamics Power Automate, Power BI, Power Apps, Logic Apps support
- Fixed price and flexible Application Managed Service contracts available
- 24x7 Helpdesk support for Application/Cloud Azure support and consultancy
- Dynamics applications Update Services, ongoing upgrades and application lifecycle management
- Microsoft Dynamics 365 Business Central Helpdesk support and consultancy
- Robotic Process Automation (RPA) test/process automation as a service
- Cloud Azure managed services including platform and infrastructure Helpdesk support
Benefits
- Experienced Microsoft Dynamics Support team with 10 years+ knowledge.
- Work in partnership to collaborate on Microsoft roadmaps and improvements.
- Update Microsoft systems to latest versions via dedicated Evergreening Teams.
- Increase internal support models and knowledge via regular technical workshops.
- 24x7 support for critical incidents via experienced 3rd line consultants.
- Direct escalation access to experienced and senior Microsoft engineers.
- Dedicated Service Delivery and Account Managers for escalation and advice.
- Competitive, flexible pricing for standard and ad hoc support requests.
- AMS offerings available providing dedicated resources covering all Microsoft Applications.
- Full technical handover or audit provided for each new customer.
Pricing
£750 to £2,186 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at ukitenders@dxc.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
3 9 8 7 5 1 6 5 2 0 8 3 9 2 9
Contact
ENTSERV UK LIMITED
DXC Frameworks Team
Telephone: +44 330 105 8389
Email: ukitenders@dxc.com
Planning
- Planning service
- Yes
- How the planning service works
- Details upon application
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Details on application
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Details on application
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Details on application
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security incident management
- Security audit services
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Details on application
Service scope
- Service constraints
- Details on application
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- SLA Definition
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Synchronous conferencing is available via Microsoft Skype or Microsoft Teams, with dial-in options available.
- Web chat accessibility testing
- Not tested by Reseller, but Microsoft are conducting testing and implementing feedback into their Synchronous conferencing packages. This will include screen-reading and navigation capabilities.
- Support levels
- Details on application
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Lloyd’s Register
- ISO/IEC 27001 accreditation date
- 28/05/2018
- What the ISO/IEC 27001 doesn’t cover
- Available on Request
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
We recognise the impact companies have on the environment we all live in. We are committed to being net zero by 2050 in the UK. The Science Based Targets initiative (SBTi) has validated our near-term emission reduction target of 65% by FY30 against our FY19 baseline as being in line with minimizing global warming to 1.5°C. In FY23, 96% of the energy we purchased in the UK was renewable. We are continually improving the efficiency of our offices and data centers, and are ensuring that our data centers are certified under the ISO 50001 energy management system standard. We are also advancing the sustainability of our IT services, helping our customers to become more sustainable. We are members of the Green Software Foundation, a non-profit with the mission to build a trusted ecosystem of people, standards, tooling and best practices for creating and building green software. We help our customers increase their energy efficiency and reduce their environmental impacts with proprietary technology and next-generation solutions such as cloud computing, desktop virtualization and data center management. We will build on our existing programme of sustainability activities to deliver additional environmental benefits in the performance of the contract.Tackling economic inequality
We provide high-quality learning and development opportunities to young people via our Early Careers Programme and Digital Futures Academy. Our Early Careers Programme provides development opportunities and training to enable young people to jumpstart their careers. We focus on developing potential, and our programme is designed to broaden and deepen knowledge. DXC and Manchester United Foundation have partnered to launch the DXC Digital Futures Academy, a four-year education programme for secondary-school students in the Greater Manchester area. The academy aims to support, inspire and empower young people, connecting them to opportunities and enhancing their career prospects in the technology sector. 50 students aged 12-13 years old are participating in the programme, which includes teaching technology, personal and professional development skills. We will build upon our existing programme of activities to create new jobs and new skills during the performance of the contract.Equal opportunity
We are building an inclusive, high-impact culture based on equitable practices and diverse employee perspectives. We achieve this through our focus on impact-driven programmes - for example, the DXC Dandelion Programme. The DXC Dandelion Programme provides an environment that supports and celebrates the talents and skills of neurodiverse people — such as those with Autism, ADHD or Dyslexia — and helps them build valuable skills to pursue a career in information technology. The DXC Dandelion Programme has been awarded a Silver award for Best Learning Programme that Supports and Promotes Diversity, Equity and Inclusion from the Brandon Hall Group. We are also a Disability Confident organisation in the UK and achieved a top score of 100 in the 2023 Disability Equality Index. 99% of our global workforce is enabled to work virtually, including from home, and all of our people are able to apply for flexible working, supporting the needs of diverse individuals. We also support a diverse, inclusive and equitable culture through our Employee Resource Groups. They provide support, networking and allyship to diverse individuals, as well as valuable feedback to the organisation on how it can better support diverse communities. Our ERGs work closely with HR to continuously evolve our best practice. We have several ERGs including for:
• Gender
• Race and ethnicity
• Disability and neurodiversity
• LGBTQ+
• Armed forces
We will build upon our existing programme of diversity, equity and inclusion activities to support equal opportunity during the performance of the contract.Wellbeing
Caring is core to our values. We take care of each other and work as a team to build a sustainable company that supports our communities. This includes supporting the health and wellbeing of our people and wider society. As a virtual first organisation, 99% of our global workforce is enabled to work virtually, including from home. Working from home can be more inclusive for people with disabilities, health conditions and caring responsibilities. We also run several programmes to support the physical and mental health of our people. This includes:
Wellbeing Awareness Programmes. Working with our partners and delivered by Wellbeing Champions alongside HR, we provide a number of awareness programmes and activities throughout the year centered on improving the health and wellbeing of our employees. For example, walking challenges, healthy eating programmes, and financial planning support.
Employee Assistance Programme, supporting the personal matters of our people. Services are available 24/7, 365 days a year, and include counselling, online CBT and critical incident support, as well as health checks, mood trackers, and wellbeing articles.
Mental Health First Aiders. We work with Mental Health First Aid England, a social enterprise, to train our employees as Mental Health First Aiders (MHFAs).
We will build upon our existing programme of wellbeing activities to support the wellbeing of the workforce in the performance of the contract.
Pricing
- Price
- £750 to £2,186 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at ukitenders@dxc.com.
Tell them what format you need. It will help if you say what assistive technology you use.