PASSENGER TRANSPORT SOFTWARE LTD

Mission Passenger Transport Software

MPS is specialist web transport software for mainstream school, SEN & passenger transport.For every aspect of home to school transport, mainstream, bus pass, web forms and GPS with apps. Specifically for Council, Government & Transport Providers.
Multi-device, multi-user, full trip management, scheduling, stats, reporting and compliance. Many existing Council Clients.

Features

• Sophisticated Mapping, Scheduling & Optimisation, Scenarios, Analysis of mileage,time,distance
• Instant Venue, Route, Passenger Schedules with detailed stats and Costs
• Multi Department Transport Brokering, ITT, PTB, Approval & workflow processes
• Drivers, PA's, Timesheets, DBS, Payslips, Training, Licences, PPE & SelfService
• Audit Trail, Stats, Accounting, Pivotgrid analysis, Integrated spreadsheet & WordProcessor
• Document Management, Calendars, SMS, EMails, Bid Sheets, BackToSchool Letters
• Workshop, Fleet, Licences, Servicing, MOT, Jobs, Quotes, Availability, GPS
• FullyWebEnabled, MultiDevice, Secure MultiSupplier Hosting with DMZ &Failover
• Data Migration, Training, Support, Free Upgrades, Helpdesk, Full Customisation
• Everything included in one licence - no modules

Benefits

• Over 20 years development & use by Council SEN teams
• Secure websystem, failover included and data changes audit trails
• Modern web design in forms, grids,reports, apps, very intuitive
• Back To School workflow, Intelligent Optimising, Bulk Mailing
• Free API's, Unlimited GPS no charges, Free PowerBI integration
• Detailed accounting, stats financialanalysis, benchmarking API Invoicing
• Simple change management, COA, Drivers, Attendants including SMS EMails
• Make a change and instantly SMS, EMail the Provider
• Self Service System for Providers, Attendants, Parents, Drivers PA's
• Incredibly sophisticated, simple to use, we customise everything for you

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@passengertransportsoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

398896258618258

Contact

Stephen Hill
0333 355 8951
admin@passengertransportsoftware.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations

  Service industry and public sector operations

  • Adult Social Care
  • Children's Social Care
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: We support the latest versions of the 3 main browsers and the 2 previous versions. We can offer this as a private cloud, shared cloud or Intranet system. Some ports may need to be configured for Single Sign On, UKGov Notify, API's, SMS & EMail, NAPTAN functionality. We offer Google Mapping as standard but can integrate other mapping systems, we have a fair usage policy for mapping. UPRN fully supported. We can customise EVERY SINGLE PART of the system as you want.
• System requirements:
  • Current Browser Versions
  • No desktop Components required - all web functionality
  • DMZ Web Security, Cloudflare WAF
  • All systems include failover to servers in another country

User support

• Email or online ticketing support: Yes
• Support response times: We have live chat integration during office hours for instant support requests, no AI, human operators.; Tickets are managed per SLA agreements and response times stated in the contract. All response and resolution times are matched to severity status.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We have a floating icon on all pages users simply click to chat to a human. We do not restrict by user type, all users can request support.
• Web chat accessibility testing: We have one single system and cannot control the suppliers solution, e use Tawkto as our service.
• Onsite support: Yes, at extra cost
• Support levels: Every client is allocated a dedicated "Client Manager". We visit our clients once a month to discuss the systems and any requirements - this service is free of charge. Every client gets a standard 14 hours support time per month for ticketed items included in the price on a "use it or lose it" basis. Bugs and errors are always fixed free of charge. We offer multiple options for additional support, development and also offer "shared cost" development where legislation changes may affect all of our Council Clients and by "sharing" the total development cost - each Council gets the enhancement for a much reduced fee. Every time there is a significant enhancement we send every single user a link to our "What's New" document detailing all new features and how they work - this is all free. ; Every Client has a free monthly one hour meeting to review issues, requests, developments and how we can help them.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: After initial on site training and needs analysis:; ; 1. Client supplies own data in CSV, Excel or other format. They can also use Mission Import Template spreadsheets.; 2. Mission staff prepare data and make necessary relational codings to suit MPS software database architecture, keys and indices.; 3. Mission staff run routines to correct obvious typo’s, upper/lower case errors, incomplete addresses and improvements.; 4. Mission staff import the data into the new client SQL database.; 5. Link the MPS web software to this new SQL database – Test connections & data-integrity.; 6. Test user log-ins, permissions and system security; 7. Test add, edit, delete static data such as passengers, routes etc.; 8. Test Diary and Synchronisation system for timeline; 9. Test accounting routines and reports; 10. Test new backup and restore system works correctly; 11. Create duplicate Test & Training SQL databases as copies of this master data.; ; This whole process, follows our project plan template and is repeated on “Go Live Weekend” incorporating all revisions and process changes discovered during testing.; ; Mission Software supply a complete start to finish training, consultancy, data migration service. Clients also get a test system to use, evaluate and learn on.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Wb Flip Books with URL's
• End-of-contract data extraction: Our End of Contract data migration services are priced as follows:; ; Full Data Extraction & Wipe Everything, requires 5 days at £850 = £ 4,250 ; ; For Stats Analysis and Queries; Data Extraction & Keep a Read Only System for 3 months £ 5,450; Data Extraction & Keep a Read Only System for 6 months £ 6,650 ; Data Extraction & Keep a Read Only System for 12 months £ 7,850; ; or; ; Migrate from Intranet to Web Hosted Solution with 12 months hosting and support - Read Only System, Can be paid monthly at £1250 per month - annual total £ 15,000; ; These systems are supplied with 3 user access licences only.
• End-of-contract process: Clients can export all data themselves using our Export Data options, but there are no ID or database ID numbers included. ; The other option is our full data export and wipe (which does include all database referencing and lookups) ; ; Data Extraction & Wipe Systems 5 days at £850 = £ 4,250
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: We make all documentation as PDF and also on a web document reader system called Anyflip.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: We have a GPS app for drivers, passengers and PA's can use it too. We do not support our main web system on the app or other "devices".
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: All of our API's are included and free of charge.; ; We include API's for Schedules and Travel days, this is a complete trip analysis for every passenger, vehicle, route, driver, PA, Venue for every single trip for any dates the user wants to analyse, no restrictions.; ; We include accounting and cost analysis API's typically linked to PowerBI. Users can analyse every single cost and recharge for every single item in the system.; ; We offer free push API's for Accounting to external systems.; We offer free pull API's to get passenger, route and other changes instantly imported and updated into the scheduling.; ; We will write any API required and nearly always free of charge.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: We have a section called "My Settings" and also "My Favourites" to make navigation and layouts match the user's preferences.

Scaling

• Independence of resources: Each client gets a dedicated 3 (web) server system, no sharing.; ; 1 x Web Server running IIS /; 1 x SQL Web Server /; 1 x Failover server (from a different supplier) for uptime guarantee. /; ; We know from our analysis of existing clients, data quantities and traffic exactly how much RAM and resources each system requires and also offer load balancing options for peak times of the year.; ; We code to optimise users, types of users, processes and also reporting.

Analytics

• Service usage metrics: Yes
• Metrics types: Every login is stored within the system and a full audit trail shows every single change and by whom.; ; Dashboards are available for other analysis requirements.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Every single list form has Export options to XLS. Many reports have XLS, DOC, DOCx, ODF, PDF.; ; Users can delete everything, excluding database ID numbers, at any time, free of charge.; ; We can run exports for users at anytime using free support time or as a payable hourly piece of work. We have a policy of "It's your data, we don't restrict you".; ; Full export options are available in the end of contract package.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: XLS
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XLS
  • SQL
  • Any SQL Compatible Data Source

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Each system has DMZ
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Data Encryption, DMZ, Data at rest and data in transit rules followed.

Availability and resilience

• Guaranteed availability: Every system is provided with a fail-over option to guarantee continuity. We copy the whole SQL system every 15 minutes to our fail-over servers and provide separate URL's for user access. This gives instant backup system access and peace of mind.; ; As well as fail-over options we also provide stats about monthly up-time and can agree different up-time guarantees.; ; Some of our clients like to have a percentage of monthly support payments available as a refund if up-time drops below agreed limits and we are happy to do this.
• Approach to resilience: Detailed information is available upon request.; ; That said - we have passed all of the secure web hosting tests and requirements for the London Borough of Enfield and the London Borough of Croydon.; ; We include all of the following:; ; ✓ SSL included with all products; ✓ DDoS Protection; ✓ Geo-redundancy; ✓ ISO 27001:2013 Certified; ✓ Data Encryption; ✓ DMZ's; ✓ Servers from different Suppliers; ✓ Regular Penetration Testing
• Outage reporting: We work directly with the client on this as each client has a dedicated web system for their system.; ; We have constant server and service monitoring and can also supply monthly stats.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: We also use Microsoft SSO.
• Access restrictions in management interfaces and support channels: We offer Intranet options for enhanced security and also can do VPN as a second level security option if clients want it.; ; 3 years ago we integrated a random number authentication system to login as well as standard username and password.; ; We now enforce 2 factor authentication as standard.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Each client gets a dedicated server system and we agree all security policies to suit our clients.; ; We are very strict on control, access, management, storage and encryption of client data. We only use secure data transfer systems like Egress when exchanging data and have very strict systems in place for location and access to client data.; ; We follow the advice of our independent security company who carry out all of our sceurity, penetration testing and system security optimisation.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We have a dedicated server management team that have to report every week on Windows, Server, Security Software updates, general update status, errors and patches.; ; Every client gets a Test system and a Live system, all initial updates get tested on the test system and have to be signed off before going live, unless the client specifies otherwise.; ; We have a dedicated helpdesk system for clients to request changes, we carry out these changes then make everything available in the test systems for the clients.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We have regular penetration testing and certification by independent 3rd party, fully CREST certified testers.; ; This alerts us to any potential vulnerabilities, DDos etc.; ; We also carry out constant monitoring of servers and report on this monthly to the clients. We use Cloudflare WAF.; ; We are extremely diligent and sensitive to the security and protection of client data.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We get constant analysis from our security systems about potential breach or access attempts.; ; Most attempts are blocked or handled by our security systems but if there was ever an attempt which got past that, we would be notified via emails or other notifications.; ; Our development team in India works from 5am UK time to 17:30pm UK Time and also all day Saturday - so we have physical hands-on people for support issues available for much more than UK work times.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We use feedback from our 24x7 security software systems, live monitoring, logs and other systems to notify us of any issues. We have full procedures and templates for breach incidents.; ; Team members know exactly what to do in the event of a breach and we also have regular "server switching" to ensure we can get a client working within 30 minutes using different servers in different countries, we are very proud of the level of cover and speed that we can restore and/or switch services.; ; We provide monthly reports on all of this.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We have a free to use demo system that clients can use for as long as they want. They can add their own data and test as they want - we will then delete their data when they want.; ; We import data for clients and can anonymise it as well.
• Link to free trial: https://demo.missionv7.XYZ

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 2.5%
• Between £1,000,001 and £2,500,000: 1.5%
• Between £2,500,001 and £5,000,000: 1.5%
• Over £5,000,001: 2.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications:
  • Independent Monthly CREST Certified Testing
  • Server Centres are all ISO-27001

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@passengertransportsoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.