Computacenter (UK) Ltd

Computacenter - CheckPoint Harmony SaaS

Check Point Harmony SaaS is the most advanced solution for preventing SaaS-based threats. Harmony SaaS installs in minutes, continually reduces your attack surface and automatically prevents threats like data theft and account takeover. Automatically discover all your SaaS services, remediate security gaps, and maintain tight regulatory compliance with quick time-to-value.

Features

• Identity Protection - Prevent Account Takeovers
• Zero-Day Threat Protection within SaaS environments and mailboxes
• DLP ensures sensitive data isn’t leaked through your SaaS application
• Provides an extra layer of data encryption in storage solutions
• End-to-End Coverage, enables consistent policies between mobile, cloud + premise
• Discovery of SaaS services including every API, application and plugin
• Reduce your attack surface by remediating security gaps
• Easily maintain tight regulatory compliance through automated alerts and fixes

Benefits

• Automatically prevent threats such as data theft and account takeover
• Instantly discover all SaaS services and their security posture gaps
• Reduce your attack service with single-click remediation
• Easily maintain tight regulatory compliance
• Quick time-to-value with effortless rollout and no prior experience required

£44 a user a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

399072782279764

Contact

Karen Baldock
+44 (0) 1707 631000
government@computacenter.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: N/A
• System requirements:
  • Endpoint Agent installed on each protected host (PC/Server/Mobile)
  • Port 443 non-SSL inspected communication to 2 Cloud FQDN addresses
  • Access to control console with Google Chrome Browser + 2FA
  • LMHosts, NFI, BFE, Power Services on Windows

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: For Standard Support, CheckPoint will respond within one business day, or one business hour for critical issues. For critical technical issues (P1) the support team is available 24x7.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Our support web chat has been built with WCAG 2.1 principles in place
• Onsite support: No
• Support levels: Premium Support = 5% of license costs per year
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: CheckPoint offers a number of resources in order to help users to start using the platform, these range from; professional training and education services for users who want to enhance and expand their cybersecurity abilities. Courses are offered remotely or on-site, depending on the nature and level of the material. Some courses are delivered in a self-paced online format, which users can consume at a pace and time that is appropriate for their needs. Others are offered with interactive instruction: some of these instructor-led courses can be delivered via remote meeting technology, and some can be delivered at the client’s site.; Course length: From about 30 minutes for simple how-to topics up to 24 hours for more advanced skills development. Many courses have lab exercises so students can demonstrate their learning. These exercises are also sometimes derived from real incidents. There is also extensive user documentation which aids new users and also more advanced users to utilise the solutions full capabilities.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: CheckPoint is a Cloud based Endpoint Security technology. As such, users do not have data within the instance and have nothing to extract.; It is possible for security administrators to export a large amount of telemetry from the system utilising API calls (such as history of malware detections etc.). If desired, there is the possibility for raw and uncompressed EDR log file extraction for complete telemetry archival but please be aware that this is likely to be 30-300MB per machine per day so consideration should be made on data storage / SIEM handling costs etc
• End-of-contract process: CheckPoint is a subscription based service so if the active licence expires, continuing use of the platform comprises a breach of EULA.; If the licencee no longer requires the CheckPoint Platform then the console will be locked from use. The logs stored within will expire as per normal data retention policy and the instance will be deleted by CheckPoint so that no data remains. ; If the licencee does require the product and has simply let the licence lapse, they must contact CheckPoint Sales in order to ensure that the instance remains accessible whilst the licence renewal takes place, however.

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our complementary product, CheckPoint Harmony Mobile is an EDR offering that protects mobile platforms such as iOS and Android.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: CheckPoint is managed through an HTTPS Web Interface. Security Administrators and Auditors can log in to the console to affect change in the security settings, monitor security detections, threat hunt etc. ; Access to the console uses role-based administration with 2FA access."
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: At this time, theCheckPoint interface is tested to WCAG2.0 AA. There is a current review process underway where we are expecting to provide compliance with WCAG2.1 AAA
• API: Yes
• What users can and can't do using the API: CheckPoint Platform supports multiple API capabilities depending on the licences procured. These cover a wide range of capabilities but common uses are to :; Manage the roles and access of administrator accounts; Extract detection event information to a SIEM; Administer USB Media allow/block lists and the individual device IDs; Administer group membership of computers; Enact changes on one or more device (e.g. modify registry, kill process, run scripts etc.); Upload custom IOC data; Extract Device information into exerternal SIEM/SOAR environments"
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: CheckPoint Security Platform. So customisations can be created to cater fo individual instances. These include settings for security policy, file exclusions to avoid testing as as well as the ability to import customer IOCs for customer-specific detections.; Dashboard customisation is planned for the near future where administrators will be able to configure the layout views of their environment to suit their way of working.; Customisations can be created by any administrator with the appropriate access roles"

Scaling

• Independence of resources: CheckPoint is a native Cloud environment utilising automatic fault recovery and scalability capabilities in order to ensure performance and uptime for all users.

Analytics

• Service usage metrics: Yes
• Metrics types: CheckPoint provides visibility of Endpoint Sensors protected, Endpoint Sensors in active communication within <timeframe>, Various Event Detection stats (such as Endpoints or users with the most malware detections, frequency of attack types etc.)
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: CheckPoint

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: CheckPoint is a Cloud based Endpoint Security technology. As such, users do not have data within the instance and have nothing to extract.; Security event telemetry can be extracted by API on-demand as required and this can be stored in external systems such as SIEM, SOAR etc."
• Data export formats:
  • CSV
  • Other
• Other data export formats: Not applicable to our service
• Data import formats: Other
• Other data import formats: Not applicable to our service

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: Other
• Other protection within supplier network: Currently TLSv1.0 onward is supported however if the buyer demands TLS1.2 or above, then their gateway can be configured to only allow SSL connections utilising 1.2 cipher suites. SSL communication is not supported

Availability and resilience

• Guaranteed availability: The SLA is 99.9% uptime. We leverage the Amazon cloud and have built the platform to be fully cloud based from its inception. This means resiliency, redundancy, and high availability are the core facets of the solution. Our SLA's and services are tracked internally, and disruptions are disclosed to the customer along with details of resolutions.
• Approach to resilience: The SLA is 99.9% uptime. We leverage the Amazon cloud and have built the platform to be fully cloud based from its inception. This means resiliency, redundancy, and high availability are the core facets of the solution. Our SLA's and services are tracked internally, and disruptions are disclosed to the customer along with details of resolutions.
• Outage reporting: We provide notification of issues or outages via Tech Alerts, both in our support portal or via email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Access is provided only through an Administrator account being created and then successful authentication via 2FA (QR code or integration with Ping / Okta / ADFS / AzureAD).; Administrators have granular role-based access in order to only be able to carry out the appropriate functions within the console - for instance a read-only administrator can carry out audit tasks but cannot affect the stance of the platform.; Access to the Support Portal is granted through CheckPoint Support and only nominated admins from the buyer will be able to utilise this.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 28/04/2022
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001 certification relates to the information security management system and not the products or services of the certified organisation
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Gemserv Ltd
• PCI DSS accreditation date: 22/09/2021
• What the PCI DSS doesn’t cover: As per section 2a of the PCI-DSS certificate, there are no areas that were marked as ‘Not Included’. We therefore confirm we are compliant across all relevant requirements for our services as a Hosting Provider, Managed Services and Payment Processing.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CCM version 3.0
• Information security policies and processes: The Group ISMS contains a consistent security assurance framework and accompanying baseline set of Information Security Policies that are to be used throughout the Computacenter Group. Information Security Policies define the minimum security standards for the Computacenter Group. They consist of technical, procedural and staff behavioural rules that work in concert to preserve the security aspects of Computacenter IT Systems and the information that they process. The Group ISMS Information Security Policy set is divided into categories covering topics such as Information Security Management, End-user responsibilities and Acceptable Usage plus technology specific security requirements. An 'Acceptable use Policy' (AUP) document is included in the Policy set, as a minimum, which must be read and understood, for ensure employee’s know their obligations and comply with this and any other Security Policies that relate to their role in the organisation.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Details can be provided under NDA
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Details can be provided under NDA
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Details can be provided under NDA
• Incident management type: Undisclosed
• Incident management approach: Details can be provided under NDA

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Computacenter ensures that our business practices deliver effective stewardship of the environment in line with the Social Value Model. Computacenter's science-based emissions reductions targets are approved with the SBTi. Our Net Zero Journey Group Emissions is now just 16% of 2015 levels as outlined in our carbon reduction plan to achieve ‘Net Zero’ carbon emissions by 2040.; ; Business travel is necessary, both for our customer requirements and for our staff. We have materially reduced business travel, ensuring all business trips are necessary, helping reduce carbon emissions. We are investing in technology to allow greater use of existing communication platforms as part of our ‘hybrid working’ strategy. One of the key benefits we believe this will help us realise is reducing emissions from business travel by 35 per cent by 2025 (compared to 2019). For G-Cloud services this means that we will drive the use of virtual, technology-enabled meetings as much as possible for all internal and external sessions, including those with our wider supply chain.; ; Further to this we can provide customer advisory services which include guidance and recommendations on how to improve their sustainability performance to help inform customer decision making whilst achieving the desired commercial and technical outcomes through the services being provided.; ; Computacenter has introduced incentives to encourage the replacement of the existing Fleet with Ultra Low Emission Vehicles. We have 44 electric charging points across 2 of our locations to encourage the adoption of electric and hybrid vehicles, either through our company car scheme or privately. For this framework specifically, this means that our consultants, project managers and engineering resource will have access to a ULEV vehicle via our company car scheme and the ability to charge a vehicle at Computacenter office locations.

  Covid-19 recovery

  Throughout the pandemic we have closely followed and implemented government guidance relating to the workplace and COVID-19. We created a COVID-19 risk assessment to enable us to understand the improvements that need to be made to our workplace conditions in line with the Government COVID-19 secure workplace guidelines and the business advice that is now current. It looks at the risks of COVID-19 in the workplace, such as hygiene, & cleaning and then states what we must put in place to mitigate these risks.; ; As we enter the recovery phase of the pandemic, we have introduced hybrid working for our employees. This will allow most employees including those delivering G-Cloud services increased flexibility in how and where they work ensuring that we still deliver the best service to our customers whilst looking after our people.; ; Our COVID-19 steering committee is there to identify activities that will improve workplace conditions then plan, build and regularly monitor various programmes focused on supporting the COVID-19 recovery effort. At these meetings, chaired by our Chief People Officer (‘CPO’) Sarah Long, our CIO John Gibbs and Services operations, the steering committee discuss changes that need to be implemented, identify areas of improvement, and review our roadmap of new activities.; Throughout the life of the contract, we will use our existing activities (as well as those that are in development in due course) to continue to improve workplace conditions in support of the COVID-19 recovery effort.; ; Questions relating to travel were included in the COVID-19 surveys that were issued through the pandemic. The assessment highlighted concerns people had about public transport. To help all employees; managers were coached and given guidance about being flexible with start/finish times. We continue to adapt our approach based on feedback received through the steering committee and employee surveys.

  Tackling economic inequality

  As a diverse and inclusive organisation with a strong focus on equality and driving in-work progression, our approach to recruitment and employment is aligned to recognised industry best practices such as the 5 principles of quality work as set out in the Good Work Plan.; ; Our Employee Impact Groups for disadvantaged or minority groups provide representation, support, and community engagement, feeding into our People Panel ensuring all voices are heard, underpinning our wider ambition of building a sustainable business for the long term.; ; We put specific measures in place to provide opportunities to under-represented groups or those who face barriers to employment, including comprehensive outreach programmes for schools and universities, as well as partnerships with non-profit organisations within our communities. We continue focus on reaching harder to reach groups and people who are underrepresented in our sector by working with charities and schools in the local community to offer career talks and work experience opportunities. Our school outreach programme has over 130 volunteers dedicating over 2,600 hours running activities for employability and life skills in schools, colleges, and universities.; ; Computacenter is one of the 9 founding members of ‘Technology Community for Racial Equality’ (‘TC4RE’), a group set up to drive racial equality throughout the technology industry, with which we are delivering a half-day virtual event on ‘Enabling Ethnic Diversity’ featuring a series of expert keynotes, live panel discussions and interactive workshops with representation from across the UK technology community.; ; Furthermore, Computacenter are a silver level partner in the Armed Forces Covenant and has introduced a programme that provides the opportunity to attain a degree and ServiceNow certification whilst receiving full salary for armed forces leavers. This programme is the first of many programmes we intend on running to help ex-forces personal transition back into the workplace and the IT industry.

  Equal opportunity

  Computacenter is committed to providing equal opportunities to all through fair recruitment practices and employment conditions across our organisation.; We are a Disability Confident ‘Committed’ employer, committed to making lasting changes to our business creating a diverse talent pool. We work with partners through our community outreach, who are specialists in disability. An example is our work with Knightsfield School in Welwyn Garden City, a specialist school for deaf children. We run at least 3 ‘get work ready’ events with them, as well as offer up to 4 work experience opportunities and onsite visits every year.; ; For this contract, we will use existing initiatives (as well as others that are in development) to provide career opportunities for individuals from under-represented groups to address requirements for specific skills or roles with a focus on increasing skillsets through the life of the contract. This will include apprenticeships aligned to security and cloud/infrastructure departments, as well as industrial placements and graduate schemes for our ServiceNow Centre of Excellence, with specific focus on delivering cloud-based services to our customers.; ; Our workforce for services delivered under this framework will have access to existing initiatives aimed at supporting in-work progression and development for those from disadvantaged/minority groups. For example, our gender diversity initiatives include our Growing Together programme, which over 150 women have been through so far, of which over one-third have been promoted or taken a new role within a year following the mentoring and coaching provided.; ; We are also committed to driving racial equality across our business and the wider technology industry. We are a founding member of ‘Technology Community for Racial Equality’ which recently delivered a half-day virtual event on ‘Enabling Ethnic Diversity’ featuring a series of expert keynotes, live panel discussions and interactive workshops with representation from across the UK technology community.

  Wellbeing

  We understand how important employee Wellbeing is for a sustainable business model, therefore we are committed to creating a sustainable supply chain. Ensuring the wellbeing of our employees are looked after will positively affect productivity, recruitment, and retention rates.; ; In November 2021, a designated UK wellbeing manager was appointed and has since launched our wellbeing strategy, which aligns with the Social Value Model and the 6 standards of the Mental Health at Work Commitment, signed in July 2021. We are actively implementing the enhanced mental health standards as recommended through the ‘Thriving at Work’ review, and NICE mental health at work guidelines, as part of our Wellbeing strategy. The strategy encompasses four pillars of wellbeing, mental, physical, financial, and social. We are a Menopause friendly organisation and have created a support network for those in need.; ; We have 109 Mental Health First Aid (MHFA) accredited staff in the UK, trained by Mind, who act as Wellbeing Champions providing mental health first aid support and promoting our wellbeing services which those delivering G-Cloud service provisions will have access to. These champions are from every business area and from different seniority. We hold events throughout the year organised by our UK wellbeing manager and Champions, which have included celebrating World Mental Health days, Menopause awareness, financial wellbeing webinars and sponsored events to raise money for our mental health charity partners.; ; 2021 also saw the launch of our new groupwide app-based programme ‘Be Well’ which gives our people access to over 3,000 fitness, nutrition, health and wellbeing courses through Humanoo. Through this app we have launched an extremely popular groupwide step challenge and has encouraged our people to be more active, with over 35% of our workforce now using the app and covering over 1.8bn steps so far.

Pricing

• Price: £44 a user a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.