BEDIGITALUK LTD

Technology Business Management

bedigital provide SaaS services to map, model and benchmark costs across the IT organisation and report using different lenses to understand, manage and optimise services. Making more informed decisions; providing improved reporting to finance; demonstrating value and quantifying IT deliver to the business.

Features

• Standard cost analysis model, allowing high quality benchmarking
• Open standards used with various system and service options, Saas
• Oneoff/Ongoing analysis reporting, Analysis of public cloud and SaaS spend
• Service benchmarking to geographic and industry peers
• Cloud, Digital, ITIL, Apptio, TBM, ATOM, Hybrid,
• Ability to model budget and variance by service
• Automation of budgetting, forecasting, cost modelling
• Automation of calculation of service charges
• Pre-configured but configurable model for quick adoption
• Benchmarking and comparison of Opex and Capex purchase models

Benefits

• Flexible service tailored to your user needs
• UK Government Sector experience
• Improved management of services
• Transition of knowledge and skills to staff
• Experience in delivering in complex, high performance operating environments
• Identification of cost saving opportunities
• Improved cost planning and management
• Improved supplier management
• Improved ability to demonstrate efficiency and competitiveness
• No capital outlay

£0 to £10,000,000 an instance a quarter

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@bedigitaluk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

399154835169854

Contact

Paul Matthews
+44 0333 242 1001
bids@bedigitaluk.com

Planning

• Planning service: Yes
• How the planning service works: Bedigital have a wealth of knowledge and experience in planning implementations for cloud hosting and cloud software. ; ; The Technology Business Management (TBM) Service utilises Apptio software and bedigital IPR to provide a benchmarking and cost analysis service.; ; There is a framework for data source identification, attribution and subsequent analysis which creates a rapid onboarding for the client and immediate value start for the client.; ; Depending on the scope of the service (one off or on-going service) we then build processes to manage the service and update the data regularly.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Apptio

Training

• Training service provided: Yes
• How the training service works: Bedigital provide a complete development and implementation service which includes either input about the implemented service for the client to develop their own specific training or bedigital will develop specific training packages for their implementation as required.; ; Training can be undertaken in a number of ways:; - Mentoring and knowledge transfer which will occur as part of the bedigital working approach but which can be specified and outcomes linked to the bedigital engagement; - User awareness and knowledge building ; - Formal training package development; - Post implementation reinforcement and embedding; - Handover of materials to in house training or ongoing training support to new users or refreshers.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Bedigital have a wealth of knowledge and experience in planning implementations for cloud hosting and cloud software. ; ; The Technology Business Management (TBM) Service utilises Apptio software and bedigital IPR to provide a benchmarking and cost analysis service.; ; There is a framework for data source identification, attribution and subsequent analysis which creates a rapid onboarding for the client and immediate value start for the client.; ; Depending on the scope of the service (one off or on-going service) we then build processes to manage the service and update the data regularly.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Bedigital have a wealth of knowledge and experience in planning implementations for cloud hosting and cloud software. ; ; The Technology Business Management (TBM) Service utilises Apptio software and bedigital IPR to provide a benchmarking and cost analysis service.; ; There is a framework for data source identification, attribution and subsequent analysis which creates a rapid onboarding for the client and immediate value start for the client.; ; Quality Assurance is undertaken in a number of ways to ensure that the analysis is accurate and costs are attributed correctly.; ; A TBM Management office is established for ongoing engagements and specific transformations for the data established to maximise the accuracy.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: The support services provided are subject to the requirements of the client and may cover 1st, 2nd and 3rd line support in the areas of:; - User management ; - Service Management; - Helpdesk support ; - Technical product support ; ; For the Apptio 3rd party software the product support is provided by their staff (managed by bedigital).; ; The services can be provided on site or off site as most appropriate to the client needs with the pricing linked to the client requirements and agreed SLAs.

Service scope

• Service constraints: The Apptio software is SaaS only.; ; bedigital will tailor their offerings to support the client requirements with the pricing agreed based on the requirements and SLAs required. ; ; bedigital will endeavour to ensure that the most cost effective solution is provided and will identify where other 3rd party services would be most cost effective for the client.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLAs as per contracted service ranging from 9-5 Monday-Friday to 24/7 if required.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: We utilise the ServiceNow webportal which is compliant to these standards.
• Support levels: The support levels are agreed with the Client as per their requirements and may range from 9/5 to 24/7 depending on client need.; ; The cost is priced according to:; ; 1. The product(s) being support; 2. The support levels (1st, 2nd, 3rd line); 3. Hours of Support; 4. SLA required; 5. Location of provision; ; As such as simple pricing model is not available; ; A Technical Account Manager would be provided on all engagements but their availability and SLA provided would be relevant to level of service required by the client.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Apptio

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  All bedigital's G-Cloud services will be delivered in accordance with our commitment to achieve net zero carbon emissions by 2050 and our target to achieve 25% carbon emissions reduction by 2025, as set out in our current Carbon Reduction Plan. Carbon reduction activities already underway include: - Minimising use of paper, including a policy of no-printing by default - Buying from local suppliers wherever possible - Evaluating whether equipment and supply needs can be met in more environmentally friendly ways - Reduce, reuse, recycle - Encouraging and enabling alternative travel and car sharing - Minimising business travel by car - Switching off all electrical equipment and lights not in use - Sponsoring planting of 50 trees in the name of each guest who appears on our Tech Leaders Podcast - Further reducing business air and car travel, including adopting a video-conferencing-first approach to meetings - Switching to mixed office/home working for staff, which will reduce commuting and office-based energy use - Moving to shared office facilities, which will make use of office-based energy more efficient - Complying with Welsh Government's Workplace Recycling Regulations which came into force in April 2024 Planned initiatives for the next period include: - Exploring carbon offsetting

  Covid-19 recovery

  All bedigital's G-Cloud services will be delivered in line with our commitment to support our communities to recover from Covid-19. Recent and ongoing activities contributing to this commitment include: - A recruitment drive for our back office team which has brought on board 6 x recent graduates in full-time positions and 1 x graduate intern (who has gone on to a full-time position at a global IT company) - Continuing our procurement policy of buying local wherever possible - Providing on a voluntary basis an outplacement advice service via a local charity for people who have been made redundant during Covid-19 lockdowns covering job searching, CV writing and interview skills - A series of Covid-related online webinars which have included in the last 18 months “Supporting Employee Resilience During Covid-19” and “Volunteering Under Lockdown” delivered in conjunction with the Wales Council for Voluntary Associations - A workshop on Sustainable Hiring for start-up companies in receipt of government funding to support entrepreneurship among long term unemployed and other disadvantaged groups - A workshop to local technology networks on creating a young-person friendly workplace - A workshop to young people on using LinkedIn to increase employment prospects - A webinar on increasing employment and improving workplace environment for neurodiverse employees - A presentation to a local tertiary college on careers in technology industries

  Tackling economic inequality

  All bedigital's G-Cloud services will be delivered in accordance with our commitment to tackling economic inequality. This commitment is manifested in 3 groups of activities: Promoting business opportunities and entrepreneurship by prioritising SMEs and local business in our procurement and commercial partnerships and contributing through workshops and advice to local business groups. This includes hiring facilities from local tech hub Tramshed Tech. Recruitment. Promoting employment opportunities for young people through our recruitment, a group who have found it harder to access employment during and since Covid-19. We recently completed recruitment of 6 x recent graduates to our back-office team and 1 x graduate intern (who has gone on to a position with a global technology company). Professional development. We enable our employees to access formal and informal professional training and apprenticeships. Current and recent qualifications and accreditations include: - 1 x Association of Accounting Technicians Level 4 Finance Apprenticeship - 1 x Certified Employer Branding Specialist - 3 x Aspiring Professionals Programme (for 18-21 Year Olds) - 2 x paid internship - 1 x APM Project Management Qualification - 1 x Microsoft Licensing Fundamentals accreditation - 1 x Chartered Institute of Personnel and Development Level 5 Intermediate Certificate in Human Resource Management - 1 x Certified Practitioner in Neuro-Linguistic Programming & Time Line Therapy & 1 x Certified NLP Coach - 1 x Microsoft Licensing Specialist: on-premises products accreditation - 1 x Agile Project Management Foundation & Practitioner - 1 x Certified Scrum Master - 2 x Cloudera Sales Accreditation - 3 x Certified SAFe 5 Programme Consultant (plus annual renewals) - 1 x Level 4 Higher Apprenticeship: Digital Marketing Qualification - 1 x BCS Practitioner Certificate in Business Analysis Practice V5.0 & 1 x BCS Practitioner Certificate in Requirements Engineering v5.1 - 2 x P30 Foundation & Practitioner

  Equal opportunity

  Through delivery of all our G-Cloud services, bedigital are committed to promoting equality, diversity, and inclusivity in all aspects of our business. Our Equalities Policy, which is owned by the Board of Directors and annually reviewed and updated, sets out our commitment to ensure that no form of direct or indirect discrimination, victimisation, or harassment takes place within the conduct of our own business or in delivery of services which we provide to our customers. In addition, although we are not required to by the Modern Slavery Act, we have voluntarily adopted and published on our website a Modern Slavery Statement setting out our commitment to ensure that human trafficking and modern slavery are not taking place within any part of our organisation or supply chain. We have a strong record of recruiting diverse personnel in both back-office and on-site delivery roles. In the last 24-months 35% of our new hires have been female (almost double the estimated female representation in the UK IT workforce of 19%) and 22% have been Non-White (3 pp. higher than the estimated 19% of UK IT workforce who are BAME). We plan to continue to our progress on creating a diverse workforce in future by activities including: continuing to gather and review diversity data; promoting technology industry jobs to under-represented groups, such as women and the neuro-diverse; and targeted recruitment activities, such as peer-referral schemes which encourage BAME staff to promote us as an employer to their professional networks.

  Wellbeing

  Through delivery of our G-Cloud services bedigital will maintain our established commitment to supporting the health and wellbeing of our employees and associates, as well as contributing positively to the wellbeing of our community. As is our established practice, all our staff (back office and delivery), as well as sub-contractors placed onsite with customers, receive at induction an employee pack including our policies on managing stress at work, sickness absence, and grievance reporting. We use a system of buddying to ensure staff and subcontractors are supported when delivering onsite engagements, as well as having open access to a named director responsible for each engagement. In the last 12 months we have introduced a staff wellbeing package offering confidential independent support to staff who wish to engage. We have also introduced the staff "Mental Health Hour", a flexible one hour slot each week which staff can block out in their diary for activities which promote wellbeing (e.g. taking a walk outside). Additional recent activities supporting health and wellbeing in our community include regular annual contributions to our local food bank at the Christmas period.

Pricing

• Price: £0 to £10,000,000 an instance a quarter
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@bedigitaluk.com. Tell them what format you need. It will help if you say what assistive technology you use.