C SQUARED CONSULTANCY LIMITED
Development - benefits realisation of digital outcomes
Delivering change doesn't stop at the end of the project plan! To make sure that technology and digital change "sticks", C Squared can help organisations undergo ongoing cultural change and benefits realisation activities to ensure that the original change objectives are actually delivered and sustained in the long term future.
Features
- Post-change follow up support to ensure the objectives are embedded.
- Continuous improvement to ensure cutting edge technological benefits are maintained.
- Development of new working cultures to maximise the technological changes.
- Organisation redesign to enable structural changes resulting from technological efficiencies.
- Objective auditing to ensure the post change gains are maintained.
- Strategic support to review and update business plan & strategy.
- Consultancy advising how to make subsequent system changes effectively.
- Support to redesign people processes to deliver further efficiencies.
- Planning for services after G-Cloud two year contract period expires.
- Re-contracting G-Cloud services within procurements rules and without waivers.
Benefits
- Post-project development maximises your projects return on investment.
- Integration of CI processes ensures the technology use doesn't date.
- Strategic consultancy enables integration of out of sector best practices.
- Post-project development ensures that the change outputs become a reality.
- Objective review of post-change strategy ensures ongoing congruence with objectives.
- Ongoing use of specialists further develops capability of internal staff.
- Post-change organisation design supports development of complementary wider organisational practices
- Using the same change resources post-change ensures consistent strategy evolution.
- Avoid duplicating time/resources investment in setting up G-Cloud technologies.
- No need to use contract waivers after G-Cloud contract expires.
Pricing
£300 to £1,500 a person a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at pau.hamill@c2.org.uk.
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Framework
G-Cloud 14
Service ID
3 9 9 2 9 0 2 8 4 1 2 9 1 2 0
Contact
C SQUARED CONSULTANCY LIMITED
Paul Hamill
Telephone: 07774422521
Email: pau.hamill@c2.org.uk
Planning
- Planning service
- Yes
- How the planning service works
-
C-Squared Consultancy offers post implementation services for digital solutions, which is the third of our three stage methodologies to ensure that the correct strategic solutions are put in place and the required outcomes are delivered for the business.
The benefits of a digital change project do not occur immediately on go-live of the project. Many benefits require management and activity to be delivered. The original benefits estimates may change after the migration takes place. Additional benefits may be identified after migration. To maximise the delivery of benefits and evidence the return on investment, strong benefits management planning and delivery is required.
We provide the expertise to undertake the benefits management and continuous improvement post migration.
The planning for benefits realisation, continuous improvement and development is focused on the technical solution and organisation and can include:-
-Technical integrations;
-Information flow;
-Automation of best practice processes and
-Ensuring that the staff/users can use the systems.
The third stage of our methodology may include planning and delivery of additional projects/activities in the areas of:-
-Business analysis;
-Organisational design;
-Procurement;
-HR and restructuring;
-Cultural change;
-Continuous improvement;
-Benefits management and
-Programme management.
Independent reviews of existing projects can also be provided. - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
C Squared Consultancy includes the delivery of training in how to operate, maintain and support solutions as part of all projects.
Post migration to the new technologies, training and development is provided to senior management and the staff who interact with the systems.
The organisational design activities within the project stage will review and identify the effectiveness of the prior change management activities.
Where appropriate, additional activities will be undertaken in the areas of the organisational change, the team training and the individual personal development.
The end users of the solution are also included within the training needs analysis to ensure that they can interact with the solution and obtain the desired services. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
C Squared Consultancy bring years of professional experience of driving through the benefits after migrating to technical solutions. The experience allows lessons learnt to be applied bringing added value and the ability to avoid problems.
Our development services manage existing benefits, identify new benefits and continuous improvement opportunities. The work is delivered alongside the client resources to retain knowledge and develop skills within the organisation to operate, enhance and support the solution.
Post migration and initial support of the new solution, the development services are divided into two major areas of the system and people. The system aspects looks at overcoming any operational limitations, opportunities to gain efficiencies or use information more effectively.
The people aspect continues to look at the organisational structures, learning and development of staff and the culture of the organisation to meet current and future needs. - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We can provide key stakeholders with confidence in the quality of their change intentions by undertaking audits / reviews / healthchecks of their change plan / programme, which can range from an informal check through to a full review. Part of our approach to technology / supplier selection is to structure into the evaluation / business case process objective criteria that assesses the performance of comparative systems, as well as facilitating review of the solution whilst in use in other organisations to provide a "real world" view of the technology quality & performance. Our technical team can also undertake system testing to provide a qualified opinion of whether systems do in fact adhere to the quality and performance claims made in their tender applications.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
-
For benefits realisation and development stage, elements of the work will need to be conducted on client site. Suitable accommodation will need to be provided.
Access to information and resources must be provided in a timely manner to meet the proposed timescales of each assignment.
User support
- Email or online ticketing support
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Initial response times are within 4 working hours of issue being logged.
The issue is then analysed and a priority determined based upon the impact the given issue has on the customer. The priority and resolution times are as follows.
Priority 1 - URGENT - Very High Business Impact/Services Unavailable
Target resolution time within 8 business hours
Priority 2 - HIGH - High Business Impact/Operations Affected
Target resolution time within 2 working days
Priority 3 - NORMAL - Low Business Impact/Non-Critical
Target resolution time within 4 working days
Priority 4 - LOW - Minimal Business Impact
Target resolution time within 15 working days
There are no variations to the cost of different levels of support.
An account manager is allocated to each customer.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Work undertaken against the G Cloud contracts will be made net zero for travel through carbon offset.
As a company we are reducing car usage by using public transport, where possible. We are saving energy by introducing a policy and practice of powering down items when not in use, adjusting heating and monitoring energy usage.
We follow the practices of reducing paper usage, reusing and recycling.
We are monitoring our carbon impact.Tackling economic inequality
Creating a diverse supply chain to deliver the contract.
Plans for engaging a diverse range of businesses prior to appointing supply chain members, including activities prior to award of the main contract and during the contract term.
Advertising of supply chain opportunities openly and ensuring they are accessible to a diverse range of businesses.
Structuring of the supply chain selection process in a way that ensures fairness and encourages participation by a diverse range of businesses.
Supporting innovation and disruptive technologies throughout the supply
Showing an understanding of opportunities to drive innovation and greater use of disruptive technologies, green technologies, efficiency and quality to deliver lower cost and/or higher quality goods and services.
Creation of a design and tendering environment that is conducive to tenders that offer innovation and disruptive technologies, for example outcomes-based specifications enabling alternative approaches to be offered, and inviting innovative approaches to be proposed and developed.
Support the development of scalable and future-proofed new methods to modernise delivery and increase productivity
Showing an understanding of scalable and future-proofed new methods to drive greater modernisation of delivery and increase productivity.
Creation of a design and tendering environment that is conducive to the development of scalable and future-proofed new methods to modernise delivery and increase productivity, similar to those mentioned above.Equal opportunity
We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We therefore welcome applications from all backgrounds and all sections of the community.
As an applicant, you can be assured that the council will take positive steps to ensure:
1-Job descriptions and associated conditions relate to the particular job, define the qualifications, experience and other skills required in the post, and only include those factors which are necessary and justifiable on objective criteria for the satisfactory performance of the job.
2-All applicants are treated equally and fairly throughout the recruitment and selection process.
3-All decisions are made in line with the council's equal opportunities and recruitment and selection decisions, are made on merit - in line with the job and skills requirements set for the vacancy.
And when you become employed, we aim to ensure:
1-A fair, transparent and equal chance in learning and development and terms and conditions of service.
2-A working environment that is free from discrimination, bullying, harassment and victimisation and where all complaints are promptly investigated and dealt with.
3-A working environment where a person’s identity and culture is valued and respected.
Positive about disability We value and encourage diversity in our workforce. As part of our aim to deliver quality services, we are committed to promoting equality and eliminating discrimination.Wellbeing
Aims and Objectives
The company's strategy aims to represents a commitment to an integrated approach to staff wellbeing that creates:
-A sense of belonging
-An environment and culture based on shared values and trust
-An environment where staff wellbeing is integrated into day-to-day practices
-An environment that recognises skills and encourages personal development
This strategy’s objectives are to bring together all those with a role to play in relation to the health and wellbeing of the staff. By bringing together these initiatives the strategy will:
-Oversee the implementation of the wellbeing strategy;
-Raise awareness of current initiatives and their connection to health and wellbeing;
-Help develop specific outcome measures designed to monitor the strategy’s progress and success; and
-Consider how initiatives, developed in response to the identified outcomes, might be developed and funded.
In support of these aims and objectives and within the available resources, the company will support this strategic plan and work across several internal influences including:
-Human Resources Strategy.
-Health and Safety principles.
-Stakeholders.
Pricing
- Price
- £300 to £1,500 a person a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at pau.hamill@c2.org.uk.
Tell them what format you need. It will help if you say what assistive technology you use.