IBM United Kingdom Ltd

IBM Crown Hosting Services

IBM specialises in delivering and advising on government hybrid multicloud services including on-premise data centre design, build, testing and migration of critical government services to Crown Hosting data centres.

Features

• Experienced teams specialising in government on-premise hosting in Crown Hosting
• Hybrid multicloud Technical Reference Architecture (TRA)
• Interlocks with wider hybrid multicloud strategy and approach
• Work breakdown structure and strategy for accelerating Crown Hosting migration
• Planning and control, architectural governance and full delivery services
• Comprehensive risk assessment services for Crown Hosting delivery
• Repeatable method, tools to support data centre build and migration

Benefits

• Established architectural and security standards for government
• Robust methods supporting migration of Critical National Infrastructure
• Increased certainty of outcome realisation, delivery time and costs
• Simplification of strategy and planning phase
• Lessons learned from complex Crown Hosting deliveries
• Scalable and flexible approach is tailorable to scope and culture
• Independent risk assessment service available
• Access to world experts in cloud and enterprise integration delivery

£490 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukcat@uk.ibm.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

399749436189583

Contact

Anne-Marie Wheeler
0207 202 3000
ukcat@uk.ibm.com

Planning

• Planning service: Yes
• How the planning service works: Building a new government on-premise hosting service in Crown Hosting that is compatible with wider hybrid multicloud services needs to be based on a Technical Reference Architecture (TRA) proven to support government requirements. IBM has established a robust TRA to support on-premise hosting design and delivery in Crown Hosting – from networking, compute and storage through shared services – that aligns with a hybrid cloud hosting model across public and private cloud providers.; ; Delivery requires a rigorous plan and the IBM Work Breakdown Structure (WBS) for Crown Hosting design, build, test and migration, built upon the TRA, provides the foundation for achieving delivery on-time and on-budget. These proven methods and processes offer significant risk mitigation in migration of Critical National Infrastructure and services. ; ; IBM can provide plan and control, architectural governance and full delivery services, subject to requirements. IBM can also offer on-premise hosting support, knowledge transfer and transition to client teams. ; ; We will help you plan some or all the following:; Infrastructure and hybrid multicloud architecture; ; Data centre build and testing;; Application migration to on-premise data centres; ; Data migration; and; Service transition. ; ; IBM can also undertake an independent review of on-premise data centre build and migration plans and approach.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our training is developed collaboratively with buyer. Training planning starts with the Training Needs Analysis (TNA). The TNA assesses the target audience and their training requirements to identify what training is required and how it should be delivered. This will be tempered with the application of real-world constraints and IBM’s knowledge of conducting TNAs and delivering successful training and business change.; ; The key features of our training approach are:; Ease of use is built into the design of the user interfaces;; We use a blended learning approach that combines a mix of online self-study, webinars and classroom training tailored to different staff groups, training needs, learning styles and geographical locations;; A recognition of the need to deliver training at the key stages of the programme, whilst minimising time away from the business;; A focus on providing users with the materials and ability to conduct training in their own time in their own location;; A ‘train the trainer’ approach to enable the buyer to train users who do require face to face training and; Feedback processes to measure the take-up and effectiveness of training, with fast and flexible mechanisms to update training materials and training delivery mechanisms.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: IBM provides three core services:; 1) Design and Delivery Management (DDM) support – Reviewing and establishing the Technical Reference Architecture (TRA) in line with the specific requirements of your organisation, providing the basis for defining and operating technical governance. DDM is constructed around the IBM TRA and has a well-established method for decomposition into Architecture Building Blocks (ABBs), alignment to business services, and the development of architectural strategies, Conceptual Level Designs, High Level Designs, Low Level Designs and Application Migration Designs. Using a proven methodology drives quality and delivery confidence.; 2) Planning and Control (P&C) support – Operating programme-wide and providing support to programme leadership to drive complex delivery by providing the Work Breakdown Structure (WBS), planning, rigorous management processes and governance controls. Plan and Control operates across all activities from establishing foundation services in Crown Hosting and across multicloud, to the execution of migration, supporting the engagement of multiple delivery partners in delivery of migration.; 3) Data Centre Build and Migration – IBM can complete the full data centre build and migration of services to Crown Hosting (or other selected) on-premise data centres individually or as part of a wider hybrid multicloud migration and hosting strategy.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: IBM is available to undertake quality assurance reviews of Crown Hosting, data centre build and migration programmes. Services for independent review include:; 1) Technical assessment against the IBM TRA – Considering the coverage of architectural strategy, design and technical risk associated with data centre build and migration.; 2) Programme delivery assessment against the IBM WBS – Evaluating the completeness of the planning and delivery approach for build and migration, alongside existing lessons learned from government Crown Hosting deliveries.; ; Where IBM is providing full delivery support for data centre build and/or migration, IBM will use the same approach to quality assure and test the completion of design, build and testing activities and plan coverage of the programme to support achieving business outcomes.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Managed Security Services - SOC
  • Cloud Security Services
  • Security Intelligence Services
  • Data and Application Services
  • Identity and Access Management Services
  • Infrastructure & Endpoint Security Services
  • Security e-Learning Services
• Certified security testers: Yes
• Security testing certifications:
  • CREST
  • Tigerscheme
  • Cyber Scheme
  • Other
• Other security testing certifications: Cyber Essentials Plus accredited

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: None

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: If the contract scope includes run services then we can provide support tailored for the buyer's needs. We can provide infrastructure and cloud support, application management services (AMS), networking support, business continuity and resiliency services. For software support we can provide a single point of contact from multiple software suppliers and integrate third party support desks into our support offering.; ; For our government clients we operate a secure shared delivery centre that provides 24x7 hands and eyes monitoring, L2 service desk and a security operations centre (SOC). The benefit being that new projects can be integrated into this support organisation for a fraction of the cost of setting up a dedicated organisation for a specific project.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas Certification Holding SAS – UK Branch
• ISO/IEC 27001 accreditation date: 19 December 2018
• What the ISO/IEC 27001 doesn’t cover: To be confirmed at Call-off contract level
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: IBM Cloud Services – 30 July 2018
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: To be confirmed at Call-off contract level
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  IBM are committed to achieving net zero greenhouse gas emissions globally by 2030. On this path, IBM are on track to have reduced greenhouse gas emissions by 65% (against 2010 base) in 2025, and 75% of our global electricity consumption will be from renewables by 2025. The IBM UK Carbon Reduction Plan (CRP) is published annually in which we report progress in achieving Net Zero; most recent in September 2023. In fulfilling our responsibilities under our contracts, our staff operate in line with our IBM Environmental Policy and implemented through our worldwide Environmental Management System (EMS), which covers objectives including achieving our net zero greenhouse gas commitment, reduction in water use, reduction in waste going to landfill, creating green space, enhancing the natural environment and improving air quality. Local initiatives are in place around IBM and client’s locations, promoting e.g. shared or zero-carbon travel, various cycle-to-work and car-share initiatives/incentives as well as environmentally focused volunteering. To influence staff, suppliers, customers and communities through the delivery of the contract to support environmental protection/improvement, we include Social Responsibility and Environmental Management requirements in subcontracts and encourage staff to work with the wider teams on improvements. In some locations, an ‘Environmental Business Resource Group’ promotes Green sustainability, also through community-based activities. In 2020 IBM launched the ‘responsible.computing’ initiative, which addresses modern computing challenges and integrates aspects of sustainability, climate, ethics, openness, privacy, and security. We assess proposed technical solutions against efficient energy usage. IBM began detailed tracking and monitoring of our environmental footprint in 1990 - being forthright and transparent in our impact long before it was fashionable or required. We have made significant improvements over the last 30 years and will continue to report transparently on impacts and progress, using ‘Sustainable by Design’ framework and tools such as CO2 Emissions-Estimator and/or Envizi

  Covid-19 recovery

  We have continued promoting initiatives created to support COVID-19 recovery aimed at both communities and our/partners’ workforce. To help local communities manage and recover from the impacts of COVID-19 IBM have created employment and re-training opportunities. IBM provided a free, fully online offering called SkillsBuild Reignite, tailored for job seekers, and those needing to grow their digital skills. Once an initial 30-hours of online learning was completed, Reignite offered free one-on-one coaching, seminars and facilitated discussions from IBM volunteers. IBM encourage our staff, suppliers, and customers to support our local communities through IBM Community Engagement Portal. The IBM.org Volunteer’s Portal manages over 1.3 million hours of volunteering by IBM employees. IBMers are allowed to make a charitable contribution of £7 for every hour of volunteering to their chosen charity. We support our extensive ecosystem of external SME's managing/recovering from the impacts of COVID-19. IBM has invested to help reduce barriers to entry that may preclude participation in delivery by SMEs. This could relate to financial standing, ability to accept risk, invest in bids, or ability to supply sufficient volumes of resources. We have had several initiatives to support staff with the impact of the COVID-19 and extended those initiatives to clients/partners. Mental health support has been available at all times to all of our staff and their families, and we have trained volunteering staff as mental health first aiders, with programmes in place to tailor a gradual return to work e.g. following illness. IBM reimagined many of our workplaces and policies to support COVID-19 recovery. We have implemented our Work from Home Pledge & Hybrid Working Pledge for all staff, which ensures we establish and respect new boundaries and support each other in this new way of working and living. IBM continue promoting an ongoing Hybrid working approach

  Tackling economic inequality

  IBM invest to understand of the causes and effects of inequality. We run multiple initiatives to attempt to level opportunity, focused on our stated social-responsibility goal to support education and skills development in Science and Technology, with a specific focus on those who may not otherwise be attracted, or have the opportunity, to develop those skills. The ‘IBM Ignite’ scheme, a national Movement to Work programme, offers vocational traineeships and work experience to disadvantaged youth unemployed. Together with City Gateway, our London charity partner, IBM offer 2-week, onsite, workplace programmes to break the cycle of ‘no work experience, no job’. IBM are proud to have created skillsbuild.org. This is a global programme, and for the UK offering IBM have partnered with ACH.org.uk, a social enterprise working to resettle refugees through labour market and social integration, City Gateway, a London charity working with disadvantaged young people, women and families in deprived areas to build skills and ambition, and SaluteMyJob, a charity creating opportunities for ex-Servicemen and women under the armed forces covenant. The SkillsBuild programmes offer training, in-person support, credentials and opportunities to put the learning into practice. In addition to the direct training through charity partners, SkillsBuild is now also available free to all online. The SkillsBuild training gives recognised qualifications to those searching for employment in a digital economy. In addition, the programme gives job-search skills, teaches agile methods and design thinking, and has specific training in growing IT fields, such as cybersecurity, big data, artificial intelligence. IBM UK employ around 100 school-leaver apprentices every year. Our award-winning programme offers apprenticeships ranging from Level 3 to Level 6, with all apprentices employed as permanent employees from Day 1. We also launched Early Professional Affiliates Hiring programme enabling us to further acquire talent from underrepresented groups

  Equal opportunity

  In 1942, IBM hired blind psychologist Michael Supa to create a programme for hiring and training people with disabilities. Supa then worked in IBM institutionalising disability representation and equality for 37 years, and 80 years after he was hired IBM continue to lead in Accessibility, Inclusive hiring, and Representation to reduce the disability employment gap. The Accessible Workplace Connection portal makes it easy for managers to accommodate IBMers who consider themselves to have disabilities, and all recruitment activities are accessible and open. IBM support all employees in training and developing new skills relevant to them, with at least 40 hours of structured training required every year; called THINK40. The training can link to recognised, external qualifications, building skills relevant to the contract. IBM is accommodating of those with additional needs, ensuring all training is inclusive. IBM believes that a diverse and inclusive work environment drives higher quality delivery. We have created employment/training opportunities for those with protected characteristics in the UK since 1912. Our 300+ employee-led communities support ethnic minorities, neurodiversity, LGBTQ+, females, veterans and more through regular events within their communities. Every IBMer completes regular mandatory Diversity & Inclusion training, including on unconscious bias. Based on 2022 survey nearly 9 in 10 IBMers felt comfortable being themselves at work with ~5,000 more recommending IBM as a great place to work. IBM run a “BeEqual” campaign and programmes, with tens of thousands of employees making a BeEqual pledge of allyship to colleagues from minority groups and 6000 IBMers globally are certified as LGBT+ Allies, with 90+ events across UK and Ireland in 2023 focusing on inclusion, with approximately 3.5K attendees. IBM have a culture of promotion and recruitment aiming to addresses workforce inequality for all to have the opportunity to fulfil their potential

  Wellbeing

  IBM has an advanced Health and Wellbeing Programme, recognising the criticality and benefits of a healthy and supported workforce. A wide-ranging Employee Assistance Program is provided confidentially to all employees 24/7, at no cost to them, backed up by medical insurance with annual health assessments available. IBM operate a Mental Health First Aid Programme, with over 200 qualified mental health first-aiders volunteering in the UK. These colleagues make themselves approachable as a first step. IBM UK have Disability Confident Level 2 status, winning in 2023 UK-IT-Industry Award – DEI and in 2021 the Best Employer for Diversity and Inclusion award from WM UK, due to the broad focus on D&I throughout the pandemic, including hidden disabilities and neurodiversity. IBM has a global neurodiversity hiring program (ND@IBM). In the new model of home/hybrid working, various initiatives have been created to maintain and improve both mental and physical health when working remotely. The IBM Working from Home Pledge includes commitments to take time out for yourself, and to check-in regularly on colleagues. It was recognised that working alone can be challenging for some, and regular sessions, support programmes and training in place to keep people connected. Managers have undertaken training to recognise those struggling and have tools of early support. A “2020 health challenge” was taken up by 20% of the permanent employee population, with 69% of participants reported being less stressed, 74% exceeded 10,000 steps a day. We continue organising ‘Exercise challenges’ on miles walked/weight loss linked to e.g. World Heart Day. Ergonomic equipment to create a better working-from-home environment is available to all. Within projects/programmes, and as part of contract delivery, IBM seek to make these various initiatives available to joint team of staff/suppliers/customers and communities. Project and colleague-based support and health initiatives are expanded where possible to all.

Pricing

• Price: £490 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukcat@uk.ibm.com. Tell them what format you need. It will help if you say what assistive technology you use.