PROPELLER POWERED LTD

Workforce and Job Management, Dynamic Scheduling and Compliance Solutions

Propeller provide and support a true - SAAS Workforce and Job Management Solution including Dynamic, globally optimised appointment, Scheduling which is combined with Health and Safety Compliance Management and extensive reporting capabilities which is deployed extensively by the M&E Contractors and Social Housing Providers

Features

• True SAAS
• Comprehensive Real Time Reporting
• Mobile App For Field Working
• Health and Safety Compliance Management
• Complete and Issue Statutory Certification on Site
• Job Management
• Workforce Management
• Dynamic Appointment Scheduling
• Extensive Integration Capabilities and Track Record
• Secure UK Based Hosting

Benefits

• Secure and Safe - never lose anything
• System learns and improves appointment efficiency
• Manage Compliance seamlessly in one place
• Live status of jobs and Operative location always
• Integrate with existing systems for ease of deployment
• AI checking of statutory certification to avoid errors
• Utilise mobile app to complete work when outside of network
• Comprehensive reporting suite to diagnose and improve your services
• Automatically schedule appointments and optimise to save time
• Support from real people - resolve issues quicker

£29.99 to £77.00 a user a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ian.hippach@teampropeller.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

399888408892274

Contact

Ian Hippach
07814756307
ian.hippach@teampropeller.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Web-service accessed by any connected desktop or laptop device
  • Mobile app accessed by any connected mobile or tablet device

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Monday-Friday - Tickets will be responded to the same day; Bank Holidays and Weekends - Tickets will be responded to the next working day
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Every Client is assigned an Account Manager; ; Training and Support in the use of the system and basic configuration is provided within the cost of the subscription, throughout the life of the subscription.; ; Additional support can be procured on a day/half day basis at a cost of £850 per day or £450 per half day. ; ; Bespoke, extended packages of support can be agreed to assist with complex configuration or integration at a negotiated discounted rate.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The Propeller software is rich in functionality "out of the box" and can be implemented with the minimum of configuration if desired. A comprehensive onboarding program is provided for new account users that includes, but is not restricted to, detailed supporting documentation, online and onsite training as required. Data requirements are detailed in a set of upload templates that inform new users what data requires to be provided in a form that can be uploaded to progress an efficient go-live process.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: If a subscriber decides that they would like a copy or an extract of their data they can contact the Propeller Tech-Team who will agree a format and provide the data.
• End-of-contract process: Subscribers are required to give notice as described within the Propeller Software Service Agreement.; ; (1 month for monthly subscribers or at the end of the term for annual subscribers); ; Data will be stored in the Propeller System for infinitum unless permission for deletion is confirmed in writing by a Director of the Client User organisation.; ; If Data is required to be returned it will be downloaded in the agreed format and returned free of charge.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Desktop service is used for Administration of the Client User Account, planning Operational activity and Reporting. The Mobile App is used by Engineers to support the efficient delivery of services on site.
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: Yes
• What users can and can't do using the API: Creating Works orders, Properties, Events, Job Completion, Engineer Events. Strict role based securities ensure that data integrity is maintained
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The Propeller software a true SAAS software service therefore the core product is not customisable. We have a rolling development road -map which includes the absorption of enhancements proposed by users which will benefit the wider user community which are released to all subscribers free of charge.; ; However, the software is highly configurable by the user or with the support of Propeller Tech-Team as required. Most settings within the software and reporting functionality can be configured to suit a users specific requirements.

Scaling

• Independence of resources: Propeller is provided via AWS UK which ensures provision scales to meet usage demand

Analytics

• Service usage metrics: Yes
• Metrics types: Service Status which monitors Website, App, Integration and API's for 90 days
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: CSV Extract and Bulk Document Downloads
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: Excel
• Data import formats:
  • CSV
  • Other
• Other data import formats: Excel

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Over 99%
• Approach to resilience: Available on Request
• Outage reporting: Public Dashboard at www.status.propellerpowered.co.uk

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Role based security model
• Access restriction testing frequency: At least once a year
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Protecting your data - We’re committed to the security of our customers’ data and provide multiple layers of ; protection for the personal information you trust to Propeller.; As part of our internal security measures, we perform daily backups of all files, daily server image ; backups and nightly backups of the database. As a result, we can restore the database from a backup ; within one hour, and in the case of an operating system failure the server image can be restored ; within four business hours.; Our privacy policy can be viewed at https://propellerpowered.co.uk/privacy-policy/

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All new releases are tested and passed through a thorough Quality Assured process including penetration testing
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Propeller use a AWS UK tool to asses vulnerability called "Trusted Advisor" and "Guard Duty". Patches are released within 7 days.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Propeller use a AWS UK tool to asses vulnerability called "Trusted Advisor" and "Guard Duty". Response is appropriate to the type and level of the identified threat and detailed in our Information, Security and Disaster Recovery Policy. Patches are released within 7 days.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents are reported by Users via the Support ticketing system.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Propeller has made extensive efforts to ensure that it is, and remains, a carbon neutral business

Pricing

• Price: £29.99 to £77.00 a user a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ian.hippach@teampropeller.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.