Bleep/Pager System via Mobile Device
Designed to replace pagers - Find any healthcare professional in your and partner hospitals.
Bleep feature with integrated severity levels: the alert received changes in accordance with the urgency of the task.
Task-based chats: Two-way communication focused on patient
tasks. Allows routine chats between users.
Broadcast Emergency Bleeps: 2222 emergencies
Features
- Bleep without pagers
- Handover bleeps at the end of the shift
- Directory: Find any healthcare professional in all partner hospitals
- Bleep feature with integrated severity levels: define the urgency
- Do Not Disturb Feature: Prevents routine alerts during protected times
- Task-based chats: Two-way communication focused on patient tasks
- Broadcast Emergency Bleeps: 2222 emergencies can be broadcast
- Send images, audio messages and documents - transfer clinical information
- On-Call Feature: See which users are on-call in each department
- Allows routine chats between clinical users
Benefits
- Lower costs than pagers
- GDPR Compliant
- Reduced patient risk
- Faster response times
- Integrates with electronic patient records
Pricing
£0.50 a unit a year
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
3 9 9 8 9 8 9 8 3 6 6 3 9 4 0
Contact
Ethical Services Group
Steve Loveridge
Telephone: 07779498617
Email: steve@esg.limited
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Private cloud
- Hybrid cloud
- Service constraints
- None
- System requirements
- Specific license
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Standard: 9 to 5 (UK time), Monday to Friday - response time 4 hours weekends 8 hours Alternative arrangements can be made to suit the client
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- We currently do not provide web chat. However, we are willing to do so should this be required
- Web chat accessibility testing
- None
- Onsite support
- Yes, at extra cost
- Support levels
- We provide a number of support services - these are customized to suit the client needs and budget. An account manager is assigned to all clients.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- We provide a number of implementation, support, training and managed services. Implementation is straight forward and flexible. Provide access to training tutorials. We can host a bespoke training package at a fixed price. Account Manager liaison. Help desk support.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Decommissioning process - Data remains in the possession of customer.
- End-of-contract process
- Ongoing costs should the client require rolling non contractual software and services support
Using the service
- Web browser interface
- No
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Linux or Unix
- MacOS
- Windows
- Windows Phone
- Other
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- None
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- No
- Customisation available
- Yes
- Description of customisation
- The entire product can be customized to meet client needs. During the initial engagement the spec will be discussed and changes documented .
Scaling
- Independence of resources
- We employ a robust change management process that validates change through a central governance function. Usage notifications Tamperproof audit Usage reporting
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Not applicable. Data is held at the client location
- Data export formats
-
- CSV
- ODF
- Other
- Other data export formats
- Client specified
- Data import formats
-
- CSV
- ODF
- Other
- Other data import formats
- Client specified
Data-in-transit protection
- Data protection between buyer and supplier networks
- Other
- Other protection between networks
- EPAS works offline and has no internet connection EPAS is operated within the customer/processer data center
- Data protection within supplier network
- Other
- Other protection within supplier network
- Leverage off native methods with the highest available encryption
Availability and resilience
- Guaranteed availability
- 99.9%
- Approach to resilience
- Set up on client environment
- Outage reporting
- System Health Notifications
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Other
- Other user authentication
- User authentication Integration with CyberArk PAM
- Access restrictions in management interfaces and support channels
- Refer to service definition document
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- Username or password
- Other
- Description of management access authentication
- Management access authentication
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- Other
- Other security governance standards
- IASME Gold (working towards BS27001)
- Information security policies and processes
- Refer to service definition document
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Refer to service definition document
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Refer to service definition document
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Refer to service definition document
- Incident management type
- Supplier-defined controls
- Incident management approach
- Refer to service definition document
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
-
- Public Services Network (PSN)
- NHS Network (N3)
- Health and Social Care Network (HSCN)
- Other
- Other public sector networks
- Organisation networks
Social Value
- Social Value
-
Social Value
Fighting climate changeFighting climate change
ESG is committed to supporting the government's Net Zero target
Pricing
- Price
- £0.50 a unit a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Happy to discuss on an individual basis