TRAINEASY LTD

Articulate 360 e-Learning Authoring and Development Tool from Traineasy

Award-winning AI-enabled content authoring tool, Articulate 360 comprises several applications for e-learning development. From the web-based Rise, to Storyline 360, content creators can build e-learning quickly and effectively. Includes templates on hundreds of topics ranging from onboarding new starters to security compliance, and easy-to-add interactive activities to keep learners engaged.

Features

• Award-winning e-learning creation apps Storyline 360 and Rise 360
• Asset library includes 12+ million photos, icons, and video clips
• Collaborate by sharing templates in Storyline 360
• Create/edit courses at the same time in Rise 360
• Support and training available from Traineasy's UK experts
• An easy-to-use project review app to collect feedback from reviewers
• Export to cmi5, AICC, SCORM for use with an LMS
• Asset library photos include characters in many different settings
• Functionality for screen recording, creating interactivity, and branching scenarios
• Multiple question types from multi-choice to drag and drop

Benefits

• UK-based, helpful, expert supplier to answer all your questions
• Flexible, tailored training options available from same supplier
• Intuitive interface makes Articulate 360 easy to learn and use
• Allows learners to swipe/tap their way through multimedia content
• Fully responsive on all mobile devices
• Many innovative features make it easy to build responsive/engaging courses
• Customisable blocks can be easily formatted to deliver quizzes/assessments/multimedia content
• Storyline360 includes tools for creating scenario-based content for engaging learners
• Avoid technical obstacles; develop, gather feedback, publish in one ecosystem
• Collaboration features speed up course development

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@traineasy.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

400094032347048

Contact

Adrian Bott
01908508777
enquiries@traineasy.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Enterprise performance management

  Human capital management

  • Core Human Resources Applications
  • Talent Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: MS PowerPoint; Storyline 360 plug-in
• Cloud deployment model: Public cloud
• Service constraints: Note MacOs requirements; Parallels Desktop or VMware Fusion
• System requirements:
  • 2 GHz processor or higher (32-bit or 64-bit)
  • 2 GB minimum RAM
  • 1 GB minimum storage
  • 1,280 x 800 screen resolution or higher
  • Sound card, microphone, and webcam for recording narration and video
  • Windows 11 / 10; MacOs with Parallels desktop/VMware Fusion

User support

• Email or online ticketing support: Yes
• Support response times: Within a maximum of 4 hours elapsed business hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Articulate 360 customers can contact us Monday to Friday UK business hours 9-5 (UK time) excluding UK Bank Holidays. If we cannot help you quickly, we will liaise on your behalf with the vendor (Articulate Inc. in the US) to resolve any technical issues with the software. If there are problems with e-learning courses you have created with Articulate 360 and you have already received training from us, we will assist you in troubleshooting these. Customers who have not received training will be advised to book a course (Articulate training from us is listed under Lot 3) during which we can look at what has gone wrong with your e-learning, and show you the best way to design your courses and achieve the outcomes you are looking for.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: When customers buy authoring tools from Traineasy, they can be assured of our support from the outset. Our experienced team keeps them posted throughout the order processing stage and as soon as complete, we are on hand to assist and make sure the administration accounts are created and they have everything they need to be able to start using their content creation software. Clients who purchase Articulate 360 from us have access to online support and free training videos from the vendor Articulate Inc. as well as to the online forums for users, where an enormous amount of information is available. We strongly recommend that customers new to Articulate 360 book either online training or an onsite workshop with us, so that we can develop an understanding of the kind of eLearning and digital training materials you are looking to build, your audience, learning culture and so so on, and we can advise and train you accordingly. Once you've had training from us, our 9 -5 help desk is available should you need any further assistance.
• Service documentation: No
• End-of-contract data extraction: N/A
• End-of-contract process: The subscription stops and customer no longer has access to the apps.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: TBC
• Service interface: No
• User support accessibility: WCAG 2.2 AAA
• API: No
• Customisation available: No

Scaling

• Independence of resources: TBC

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Articulate Inc

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: There is no user data held within Storyline 360. eLearning courses are developed with it and these are published (exported) on completion.
• Data export formats: Other
• Other data export formats:
  • SCORM 1.2
  • SCORM 2004
  • PDF
  • EXE
• Data import formats: Other
• Other data import formats: PPT Slides can be imported

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.5% available. No refund
• Approach to resilience: Articulate uses Amazon Web Services (AWS) as its hosting provider. Articulate 360 services are redundant across three (3) or more physically isolated and resource independent availability zones in North Virginia. This ensures that up to two data centres can go offline simultaneously while we continue to provide customers with a great experience.
• Outage reporting: Email alerts/dedicated service status website

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Articulate relies on a third-party service, Okta, as our authentication provider. Okta implements proven, common, and popular identity protocols used in both consumer-oriented web products and enterprise identity infrastructures. All traffic between clients and Okta is all TLS 1.2 encrypted (industry standard).
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Traineasy maintains a written Information Security policy that defines employee’s responsibilities and acceptable use of information system resources. The organisation receives signed acknowledgement from users indicating that they have read, understand, and agree to abide by the rules of behaviour,; before providing authorised access to Traineasy information systems. This policy is periodically reviewed and updated as necessary.; ; Our security policies cover a wide array of security related topics ranging from general standards with which every employee must comply, such as account, data, and physical security, to more specialised security standards covering internal applications and information systems.
• Information security policies and processes: The Information Governance Steering Group is the primary vehicle for managing information Security policies and processes. Within Traineasy the Dev Ops Manager is the Chief Information Security Officer and is responsible for the day-to-day operational effectiveness of the IS policy, and its associated policies and processes. Traineasy's Data Protection Officer is responsible for ensuring that the company and its constituent business areas remain compliant at all times with Data Protection, Privacy & Electronic Communications Regulations, Freedom of Information Act and the Environmental Information Regulations. Both report in to the IG Steering Group. Traineasy follows the information security model comprising three main components: confidentiality, integrity and availability. These components are all reviewed on an ongoing basis as part of our Risk Assessment process. The types of data, location and access levels are constantly reviewed and monitored as part of this process. Staff education and training is integral to this process, and all staff are required to be compliant in mandatory Information and Cyber Security training, carried out at least annually. The CIO reports annually to the Traineasy Board that all security policies are up-to-date and training and Cyber Essentials accreditation have been completed.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Traineasy maintains a change management process to ensure that all changes made to the production environment are applied in a deliberate manner. Changes to information systems, network devices, and; other system components, and physical and environment changes are monitored and controlled through a formal change control process. Changes are reviewed, approved, tested and monitored post-implementation to ensure that the expected changes are operating as intended.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Security assessments are done to identify vulnerabilities and to determine the effectiveness of the patch management program. Each vulnerability is reviewed to determine if it is applicable, ranked based on risk, and assigned to the appropriate team for remediation.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We monitor our environment using Microsoft Defender for device and cloud protection, and Microsoft Entra ID for authentication and access logging. MyNCSC provides early warning service to our public URLs. Statuscake monitors uptime. Alerts are reviewed and triaged, with incident response actions follow documented, supplier-defined procedures. Containment actions may include isolating affected devices using Microsoft Defender, disabling or resetting accounts in Microsoft Entra, rotating credentials, or enforcing additional access controls. The cause and scope of the incident are investigated and corrective actions applied. Detection and initial response occur within hours for high-severity events.
• Incident management type: Supplier-defined controls
• Incident management approach: Traineasy has a formalised incident response plan (Incident Response Plan) and associated procedures in case of an information security incident. The Incident Response Plan defines the responsibilities of key; personnel and identifies processes and procedures for notification. Incident response personnel are trained, and execution of the incident response plan is tested periodically.; ; An incident response team is responsible for providing an incident handling capability for security incidents that includes preparation, detection and analysis, containment, eradication, and recovery.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full functionality for an agreed time period

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 1%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 1%
• Over £5,000,001: 1%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: TBC
• ISO/IEC 27001 accreditation date: Thursday 1 January 2026
• What the ISO/IEC 27001 doesn’t cover: TBC
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 781e8b9b-6c4f-4e3b-b774-db8d6ae6982b
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@traineasy.com. Tell them what format you need. It will help if you say what assistive technology you use.