Cognizant Worldwide Limited

Cognizant Identity Access Management Services

Cognizant Identity Access Management Services provide robust solutions for managing user identities and controlling access to digital resources. Our comprehensive approach includes user authentication, authorization, and governance, ensuring secure and compliant access across the organization's IT infrastructure

Features

• Tailor the Client landscape to address unique needs,

Benefits

• Model is source-agnostic and supports multi-tenancy, effortlessly unifying data

£410 to £1,550 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at inquiryPSandHealth@cognizant.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

400488448491093

Contact

Frank Mcdade
+44 (0) 7711 588 127
inquiryPSandHealth@cognizant.com

Planning

• Planning service: Yes
• How the planning service works: Cognizant leverages the Cloud Steps methodology, a structured "factory based" process framework that helps clients migrate their application workloads to a cloud environment. The framework simplifies the complexities of application transformation for Hybrid Cloud, while allowing our customers to accelerate the adoption of cloud services and speed up delivery of business applications safely onto the Cloud environment. The framework allows for the flexibility to integrate with the client’s existing processes and ensures seamless transformation of applications.; Our transformation services cover the entire cloud journey, beginning with a current state assessment for suitability of migration to Cloud, defining the cloud transformation strategy and roadmap, workload level discovery and analysis, cloud migration, validation against regulatory and policy requirements and steady state management of the cloud environment that includes establishing a governance model with delivery and operational policies.; We will engage with you prior to project commencement to identify your exact needs. We will continue to engage with you throughout the project to ensure the benefits are realised. We will help you to understand the options you have for cloud computing and then develop an options appraisal and business case to select the best way forward.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure
  • Amazon Web Services
  • Pivotal Cloud Foundry
  • IBM Softlayer
  • Google Cloud Platform

Training

• Training service provided: Yes
• How the training service works: We will work with you to understand your training needs and create a training plan with SMART objectives so that we can all measure success. We cater to various skill levels, roles and technologies.; Our training can be:; • Modular: where we break down complex topics into smaller modules for easier absorption (e.g., Cloud Fundamentals, Specific Cloud Service Configuration, Software Architecture on the Cloud).; • Role-Based: with tailored tracks for all the different roles that will be involved in IT projects eg Programme/Project Directors, Developers, IT Administrators, Architects, Security Professionals, users etc.; • Progressive Learning: our training ranges from foundational concepts to advanced topics. We cover both technical and business training.; • Certifications: we will train for industry-recognized certifications (AWS, Azure, Google Cloud, Oracle, etc.).; ; We train through:; • Instructor-Led Training: Live sessions with expert instructors with for real-time interaction and Q&A. Can be in-person or virtual.; • On the job training eg pair working, managerial support in rainbow teams, and Communities of Practice.; • Hands-On Labs: Practical exercises in sandbox environments to apply concepts/gain experience.; • Gamification: Incorporate game-like elements to make learning more engaging/motivating.; • Mentorship/Support: Provide access to mentors and technical support for troubleshooting and guidance.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Azure
  • Amazon Web Services
  • Pivotal Cloud Foundry
  • IBM SoftLayer
  • Google Cloud Platform

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We support buyers with:; 1) ASSESSMENT AND PLANNING: 1)Understanding Current Environment eg existing infrastructure, applications, data, and dependencies.; 2) Defining the Target State eg the desired cloud architecture and the best-suited cloud service providers.; 3) Migration Strategy including the migration approach, the applications and data to be migrated, and risk mitigation plans.; 4) Cost Analysis and ROI eg to help customers make informed financial decisions.; ; MIGRATION EXECUTION:; 1) Setting up Cloud Environment eg provision and configure necessary cloud resources based on the defined architecture.; 2) Data and Application Migration including approach, tools, and testing.; 3) Optimization of applications to take full advantage of cloud capabilities.; ; POST-MIGRATION SUPPORT:; 1) Monitoring and Management of performance, security, maintenance etc.; 2) Training and Enablement so that the customer's staff can manage the cloud environment effectively.; 3) Cost Optimization through analysis and recommendations for adjusting usage to optimize costs.; 4) Troubleshooting and Support with a 24/7 helpdesk and escalation paths.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • Amazon Web Services
  • Pivotal Cloud Foundry
  • IBM Softlayer
  • Google Cloud Platform

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality Assurance (QA) to prevent defects, ensuring software meets requirements, and maintaining overall quality standards. Techniques include:; • Requirements Analysis: Thoroughly understanding the software and identifying potential areas for errors.; • Test Planning: Developing a strategy for testing, outlining different test types, and resource allocation.; • Test Case Design: Creating detailed test cases with specific input values, actions, and expected outcomes.; • Test Execution: Running tests manually and/or using automation tools to verify software behavior.; • Defect Tracking and Reporting: Identifying, documenting, and prioritizing software bugs for resolution.; • Regression Testing: Re-running tests after changes to ensure new code doesn't introduce unintended issues.; • User Acceptance Testing: Involving end-users in testing to validate the software meets their needs in real-world scenarios.; • Performance Testing to analyse how software performs under different workloads, identifying bottlenecks, and ensuring it can handle the expected demand. Areas of testing include:; • Load Testing: Simulating real-world usage with various numbers of users to measure response times and system capacity.; • Stress Testing: Pushing the software beyond its expected limits to see how gracefully it handles failure and recovery.; • Scalability Testing: Evaluating how the system performs as hardware resources and user load increase.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Vulnerability Scanning
  • Risk Assessment
  • Penetration Testing
  • Security Awareness Training
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme
  • Other
• Other security testing certifications:
  • Certified Ethical Hacker
  • ICAST
  • Offensive Security Certified Expert (OCSE)
  • Offensive Security Certified Professional (OSCP)
  • TIBER-EU

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide Cloud Hosting and Software Services in Platform as a Service models. Cognizant can provide a completely built up platform stack with associated support services in a consumption based model with a per unit pricing on a Hybrid Cloud model. The stack can be dedicated to a customer or can be logically shared between customers. We use a variety of private and public cloud models to provide this platform to customers. This model also enables us to support a "pay-for-consumption" model wherein a customer can pay based only on the number of elements supported on an on-going basis. If the number of elements to be supported changes, then the pricing varies accordingly.

Service scope

• Service constraints: No specific constraints. Cognizant offers multiple service models for deployment and support and we will co-create with you the model that best suits your needs.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We have response SLAs of typically 15 minutes. Response SLAs depend upon ticket priority levels and vary from 1 hour for P1 tickets to 8 hours for P4 tickets.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: In accessibility testing we use:; • Automated Testing Tools: such as WAVE, AChecker, etc. to identify common coding errors and potential barriers.; • Screen Reader Testing: to ensure navigation, content interpretation, and overall usability.; • Keyboard-Only Testing: to ensure users can navigate and interact with the chatbot using only the keyboard.; • User Testing with Diverse Abilities: Involve users with disabilities in the testing process to gain direct feedback and identify real-world accessibility challenges.; ; We build accessibility testing into the development process and conduct regular audits.
• Support levels: SUPPORT LEVELS; We will co-create your support service with you, but a typical incident resolution process might look like this:; 1. Incident Logging & Categorization: User reports the issue with detailed information. The incident is categorized and prioritized.; 2. Troubleshooting & Escalation: If 1st line cannot resolve it, the issue is escalated to 2nd line with all relevant context.; 3. Root Cause Analysis: 2nd/3rd line digs deeper, isolating the root cause of the problem through analysis, testing, and replication.; 4. Solution Implementation: An appropriate fix is developed, tested, and deployed, potentially requiring 3rd line or vendor involvement.; 5. Communication & Documentation: The user is updated regularly, and the resolution details are captured thoroughly in the knowledge base.; ; COST; This is individually priced accordinbg to custmer needs; ; SUPPORT; We will provide a technical account manager or cloud support engineer if required

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV Business Assurance
• ISO/IEC 27001 accreditation date: 11/15/2021
• What the ISO/IEC 27001 doesn’t cover: Certain locations which do not deliver client services.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  OUR SOCIAL VALUE COMMITMENT; We support and deliver across all identified areas of Social Value. We have provided below an example for Fighting Climate Change. ; Our Social Value typically has two components:; 1-Reducing the greenhouse gas emissions of clients’ in house software development/support teams. ; 2-Training technical teams in ways of working that reduce GHG emissions.; Below is dependent on the size/scope/length of the engagement: ; ACTIONS WE WILL UNDERTAKE ; • We typically start with a one-day workshop to 1) Define what sustainability is in terms of software development/support. 2) Agree what can be measured, monitored and improved. 3) Produce a comprehensive Social Value Plan outlining our actions.; • We use Cognizant's Carbon Footprint Calculator to measure and report on the IT team’s baseline emissions, using energy as a proxy. This data drives action planning and progress tracking.; • If appropriate, our specialists conduct in-depth assessments of existing services/ways of working and identify areas where environmental impacts can be reduced. This process aligns with the Greenhouse Gas Protocol Product Standard and ISO/IEC 21030 standards for software measurement. We will assess ideas such as 1) cloud migration (eg optimised scalability). 2) Cloud native design (eg microservices and containers). 3) Green software design (eg code that minimises resource usage); • If appropriate, we host workshops to discuss findings and agree changes in ways-of-working.; SUSTAINABILITY PRINCIPLES; We typically run sprints to test changes and measure improvements. We agree ways to integrate these techniques into business as usual.; EMBEDDING THE PRINCIPLES; We train client’s staff in the new ways of working by a blend of joint working, training sessions, and an on-line Sustainability Guide which will cover best practices for sustainable design, development, and operations. We periodically meet with the client to encourage continuous improvement through a blend of refresh training and challenge.

Pricing

• Price: £410 to £1,550 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at inquiryPSandHealth@cognizant.com. Tell them what format you need. It will help if you say what assistive technology you use.