BRAVE & HEART LTD

Strategic Cloud Project Management and Digital Consultancy

Drive your transformation by using Brave & Heart’s Strategic Cloud Project Management and Digital Consultancy Services. Underpinned by global expertise, cutting-edge technology, tactical excellence, we create bespoke strategies/roadmaps to facilitate sustainable growth. From insight gathering to implementation, we support organisations to turn their ideas into reality, offering comprehensive support throughout.

Features

• Collaborating with you to create a bespoke digital strategy framework
• Using the V-MOST Framework for developing clear roadmaps
• Providing comprehensive training (covering People, Strategy and Digital)
• Designing, creating, and implementing transformative tactics
• Delivering bespoke systems/solutions to overcome challenges
• Optimising existing digital systems to facilitate further success
• Building a team of specialists around you, with 24/7/365 accessibility
• Delivering targeted change through our specialised 3D process (Discover/Design/Deliver)
• Undertaking the RCDT (Research/Concept/Design/Test) processes for UX/UI work
• Bespoke Cloud and Digital Project Management services

Benefits

• Transform your organisation through a bespoke digital strategy
• Accelerate sustainable growth by following industry-leading methodologies
• Gain focused insight into your operations within our 3D process
• Achieve multi-level success by following our personalised tactics
• Benefit from our global expertise as a blue-chip company
• Collaborate with us to design your solution, at every step
• Enhance your service through our personalised digital recommendations
• Access support 24/7/365 from your dedicated team of specialists
• Embedded cloud support which evolves alongside your organisation
• Full-stack expertise, offering Waterfall, Agile and blended methodologies

£1,200 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@braveandheart.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

400718598438605

Contact

David Parkinson
07970173858
info@braveandheart.com

Planning

• Planning service: Yes
• How the planning service works: To help our buyers plan how they will implement our cloud hosting/software services, we follow our unique 3D Methodology (Discover/Design/Deliver). Through following this process, we are able to create comprehensive Development/Implementation Plans based around client-specific needs, requirements and challenges. Underpinning our transformative strategies, we conduct targeted insight gathering within focused discovery workshops during the Discovery Phase. These workshops form the basis of each client's bespoke Implementation Plan, which is carried into the Design Phase. Ensuring we seamlessly implement our services, we design the plan in collaboration with the client. Once designed, we share the final Project Definition Document with the client to seek their confirmation and authorisation before moving into the Delivery Phase.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Promoting high-level competency, we provide client-specific training workshops, onsite training and online training through Teams and Loom (Cloud Training Software). Tailored to the client’s requirements, we provide a wide array of bespoke training covering overall tools/products, system functions and service usability. To capture client preferences, we also offer both face-to-face and online training, at a frequency of their choice.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Providing targeted migration assistance, we follow our bespoke 3D Methodology (Discover/Design/Deliver). Through following this process, we are able to identify any migration/set-up requirements and tailor our Migration Plans accordingly. Promoting understanding of client data needs, we conduct data-focused insight gathering during discovery workshops, delivered during the Delivery Phase. These insights form the basis of each client's bespoke Migration Plan, which is carried into the Design Phase. Fostering collaboration, we design the plan in partnership with the client. Once designed, we share the final Project Design Document with the client to seek their confirmation and authorisation before moving into the Delivery Phase. Facilitating a seamless migration, we then implement the bespoke Migration Plan through specific batch processes and data validation sessions.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Ensuring our service is consistently of the highest quality, we continuously conduct quality assurance/performance testing throughout our 3D process (Discover/Design/Deliver). To establish immediate understanding, we outline the quality standards of our service/product within each client’s bespoke Product Development Documentation (PDD), which is created during the Discover Phase. Ensuring adherence to these quality standards, we also define our validation procedures within the PDD. Embedding assurance/testing within our Design Phase, we incorporate all our quality/testing procedures into our product/service designs. This is then validated again within our Delivery Phase, through extensive product/service-specific quality assurance and testing on an ongoing basis.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: As a customer-centric organisation, we pride ourselves on providing comprehensive support across our included Hypercare Package and our additional Standard Support Packages. Ensuring a seamless integration of our products/services, our Hypercare Package begins from launch and spans 1 month. Within this month, we provide dedicated, high-level support for any bugs not found during testing. Following this period, we offer support within our Standard Support Packages, with our support levels/timescales agreed upon in response to client requirements. Across both Packages, we provide ongoing first-line support including access to our UK-based support desk, extensive technical support, a dedicated Technical Account Manager, and optional onsite assistance. For second-line support, we also liaise with Microsoft on our client’s behalf.

Service scope

• Service constraints: As an independent organisation, Brave & Heart can provide support and advice covering all appropriately licensed software, products and services. Notably though, appropriate software licenses are required to be supplied by the client prior to our service commencement. This independence has always allowed Brave & Heart to advise and deliver specifically to our clients' needs without fear or favour.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Monday-Friday, between 9am-5pm: Within 4 hours. Out of Hours/Weekend: ASAP upon return.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: For web chat support, we use Microsoft Teams which is WCAG 2.0 AA.
• Web chat accessibility testing: As Teams is a Microsoft product, we do not conduct regular web chat testing. Upon requirement, we will conduct testing to support assistive technology users.
• Support levels: General support: We deliver dedicated post-launch support to all our clients within our included 1-month Hypercare Package. Following this 1-month period, we offer an additional comprehensive Standard Support Package, which is negotiated depending on client requirements and preferences. Providing the optimal amount of support, our most popular option across our clients is our ‘5 Day Per Month’ Package. This includes access to our UK-based support desk between 9am-5pm (excluding national holidays), extensive technical support and a dedicated Account Manager. Onsite: We deliver onsite support to our clients on an ad-hoc basis within our Standard Support Package. Technical Account Manager/Cloud Support Engineer: Provided as agreed/required.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Evidencing our commitment to fighting climate change, we work in accordance with the principles outlined in our ISO14001-aligned Environmental Policy. As a UK-based supplier, we share the Government’s aim to be Net Zero by 2050 and have developed our Environmental Policy accordingly. Reducing our carbon footprint, we are an entirely remote/Work-From-Home organisation, meaning we do not incur any commute-related emissions. Where commuting to client locations is required, our Travel Policy promotes ‘green options’ such as public transport, cycling or car-sharing. Similarly, as we are based across remote locations, our energy consumption is reduced compared to a large-scale communal office. ; ; Further reducing our carbon footprint, we have implemented the following initiatives across our home-based workforce:; ; • Reduce paper usage by sending all work correspondence online; • Encourage recycling through circulating educational resources; • Minimise energy consumption by switching-off laptops when not in use; • Promote energy-saving by researching/investing in energy-efficient resources; • Evaluate the environmental implications/benefits of new products before purchase; • Complying to all existing environmental legislation, regulations and requirements and meeting all new legislation ; ; Demonstrating our environmental efforts, we are on track to be B-Corp Certified by the end of 2024. Extending this effort, we also sponsor a Northeastern-based STEM Charity. Fighting climate change, and protecting our environment, this Charity provides support for the next generation of STEM scientists who are piloting environmental transformation within their work.

  Tackling economic inequality

  Underpinned by the Social Value Act 2012, we are committed to tackling economic inequality wherever possible. To achieve this, we implement robust Fair Work First initiatives including:; ; • As an accredited Living Wage Employer, we pay all employees the UK Real Living Wage or above depending on position; • Tackling the gender pay gap, we determine all staff pay based upon their role, experience and performance ; • Providing job security, we only operate fixed-term contracts, never use exploitative working practices and actively oppose fire-and-rehire practices; • We offer generous annual leave entitlement, beginning at 28 days per annum, with an additional 2 Mental-Health days and a further day for supporting community activities ; • Ensuring we deliver in line with these commitments, we monitor our adherence to our Fair Work First initiatives within Key Performance Indicators

  Equal opportunity

  In line with the Equality Act 2010 and our robust Equal Opportunity Policy, we are committed to providing equal opportunities for all staff and applicants based on merit. Promoting inclusivity and fairness, we use inclusive advertisement methods and do not exclude anyone from our recruitment, providing they meet our minimum employment standards. ; ; To maintain a diverse workforce, our recruitment strategy is designed to attract groups from groups that are underrepresented in our sector, including:; ; • Women, by participating in Women in Technology/IT events; • The LGBTQIA+ community by using targeted recruitment strategies ; • Black, Asian and Minority Ethnic (BAME) individuals through inclusive language; ; Aligning with our Policy, we prioritise the internal promotion of our existing staff over external recruitment and assess all applicants fairly based on their experience, performance and capabilities. To support high-performing employees to move into a senior position, as part of our organisation-wide succession planning, we offer a structured training and upskilling programme. ; ; As an organisation, we actively oppose discrimination, victimisation and harassment. We do not tolerate any form of discrimination and operate robust whistleblowing procedures for employees to confidentially raise an alert. Protecting employee welfare, any discriminatory action will be treated as a disciplinary offence.

  Wellbeing

  As a people-centric organisation, we actively support the wellbeing of all our employees. Promoting their wellbeing, we provide all employees with:; ; • Channels for welfare support through our dedicated HR Team and specialist Support Team ; • A comprehensive benefits package including 2 Mental Health support sessions, which is extendable up to 10 days; • Access to Mental Health materials, webinars and helplines ; • Monthly 1-2-1 meetings with their Line Manager, who is trained to provide Mental Health support and advice; • Flexi-time arrangements to better manage their work/life balance ; • Dedicated Mental Health Days/Weeks/Months to increase awareness, such as Time to Talk Day and Stress Awareness Week

Pricing

• Price: £1,200 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@braveandheart.com. Tell them what format you need. It will help if you say what assistive technology you use.