Jacobs U.K. Limited

Carbon First

Carbon First enables you to embed carbon in your decision-making process to help identification of strategic opportunities for reducing whole-life carbon in early planning and design phases of an infrastructure project or programme of work. The product provides a high-level baseline and outlines carbon reduction scenarios that can be explored.

Features

• Develop a carbon baseline in minutes
• Little design information required to generate outputs
• Ability to identify potential carbon savings during early design
• Can use either simple or detailed input data as available
• Offers a range of carbon reduction scenarios
• Simple & easy to use interface
• Alignment with PAS2080 standards
• Intuitive dashboard to display outputs
• Ability to test a range of design scenarios
• Consistent emission factor database to manage change

Benefits

• Understand your carbon baseline at the outset
• Easily compare carbon emission reduction options
• Test alternative scenarios quickly with the user-friendly interface
• Ability to act strategically by making carbon a tangible metric
• Input your own schemes at detail suitable to the project
• Application and accuracy continually monitored through benchmark data
• Flexibility to tailor to different enhancements or asset types
• Up to 90% reduction in time to complete assessment
• Potential for 30-50% carbon savings due to early consideration
• Single source of carbon data for your project or programme

£2,917 to £4,000 a licence a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hugh.mcmichael@jacobs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

400947996805052

Contact

Hugh McMichael
0131 659 1500
hugh.mcmichael@jacobs.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The Carbon First system is provided as a fully hosted web service. Users can access the tool via a web browser on a PC or tablet.
• System requirements: Access to any modern web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We cover this in our SLA which includes an Incident Management table
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Technical helpdesk support is provided during office hours. Support can range from basic telephone helpdesk support through to administrative assistance with running the tool. These are configurable depending on client requirements. A dedicated project manager is allocated who will oversee the implementation and delivery of Carbon First.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: As part of the product mobilisation, you will be provided with user training (up to 4 hours) on how to use the product, input your schemes and review the results. A user guide is also provided as part of the product interface. Jacobs will also provide support in inputting your first scheme/project.; ; A user support team are available during working hours Monday to Friday, with an email address provided.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At end-of-contract and upon request, project level data can be extracted from the platform and shared with the client. The formats will be CSV and PDF files. This will provide outputs of the projects linked to users within that organisation.
• End-of-contract process: The demobilisation of Carbon First is included in the price of contract. This consists of a download and export of all data held within the Carbon First platform and is delivered via a secure transfer.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Yes, the user interface is accessible using a supported browser
• Accessibility standards: None or don’t know
• Description of accessibility: We have followed best practice around standard accessibility guidelines i.e.. colour contrast, font sizing etc.
• Accessibility testing: Not undertaken yet
• API: No
• Customisation available: No

Scaling

• Independence of resources: A dedicated level of support is agreed with customers during the proposal phase and this is detailed within the scope. Databases and servers are continually monitored to ensure that resource levels are adequate.

Analytics

• Service usage metrics: Yes
• Metrics types: We're able to report user activity, e.g. logins, recent activity, etc.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users can export project data into Excel directly from the application. Technical support is available should a mass download of data be required in a particular format.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLSX
  • PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: XLSX

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The Carbon First system has availability of 97.95% within supported hours with the exception of scheduled downtime.
• Approach to resilience: Details are available on request.
• Outage reporting: We use an automated monitoring service to continually ensure our services are operational. In the event of any downtime or technical issue, the technical support team are notified by email.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Carbon First has an admin interface accessed by the Jacobs support desk that enables full control of user. User access can be locked upon request by the client or if there is no user activity for a specified period of time (6 months) then the user account is automatically locked.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: The leadership and management of Jacobs is totally committed to achieving this goal through total Security Management, ensuring compliance with UK Government requirements, the HMG Security Policy Framework, Contracting Authority instructions and any specific Contract requirements outlined in Security Aspects Letters.
• Information security policies and processes: Jacobs offer integrated and truly secure enterprise-capable solutions that span the cybersecurity lifecycle. We are a market leader in cyber security offering the full breadth of security services. We offer a complete suite of cyber capabilities that range from holistic enterprise lifecycle security and secure business transformation, to threat assessment, risk management, security architecture, audit, review & penetrating testing, SOC and incident response (CIR). Because our services are engineered to align with the cybersecurity standards of our clients and market regulations (from the National Institute of Standards and Technology (NIST) to the Office of Nuclear Regulation and Ministry of Defence), the client is completely free choose the engagement model and service level that aligns with their needs. In particular, the Jacobs Cybernet secure network solution has been certified for use up to UK Official Sensitive and the highest Defence Cyber Protection Partnership level (usually reserved only for Secret). We also have a number of certified Secret networks across the UK.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: When a change is required/requested it is reviewed by the technical director before being sent to the development team for implementation. Changes are reviewed for their impact to existing configuration, how they might affect users and potential security implications. Change requests are stored in a central change request database for long term reference.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Depending on severity, security patches are rolled out to live systems monthly, if a serious vulnerability is found a patch would be implemented as soon as possible.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Penetration testing is routinely carried out by a third party against our systems. Any findings are reviewed by the technical director and responded to by the Carbon First security team.
• Incident management type: Supplier-defined controls
• Incident management approach: In the event of an incident the Carbon First support team will often be the first point of contact. They will go through a pre-defined check list and determine if they can resolve the issue, if not they will contact the technical support team to follow up with the user. For a serious issue, such as a prolonged server outage, the Cabron First disaster plan will come in effect. After the incident is resolved a downtime post-mortem will be carried out to establish the exact cause and what can be done in future to avoid a repeat situation.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Carbon First provides Carbon Emissions for the entire lifecycle of an infrastructure project. This allows users to make informed decisions about their projects.

Pricing

• Price: £2,917 to £4,000 a licence a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hugh.mcmichael@jacobs.com. Tell them what format you need. It will help if you say what assistive technology you use.