DIGITAL URBAN LTD

Immersive XR (Augmented and Virtual Reality ) projects

We create tailored VR experiences for consultation events, exhibitions, and learning. They ensure you get your message across to a wide demographic in a fun and engaging way, and receive quality feedback. We also set up a multi-sensory environment including vibration and scent to add to the immersion.

Features

• Bespoke or "off the shelf " installations fitting your campaign
• Event Feedback System gathers feedback and reaction digitally
• Open to all: Accessibility Options
• Specific policies, staff and resource packs for education settings
• Full event planning or collaboration with clients approach
• Health & Safety Processes guarantee safe usage

Benefits

• Meet consultation targets by appealing to a wide demographic to
• Easy to analyse qualitative and quantitative feedback
• Resource packs and events aligned to National Curriculum
• Demonstrate Social Value through our school engagement
• Positive Effect on Well-being
• Inspire behaviour change and learning through targeted games

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.mabey@digitalurban.place. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

401030629546103

Contact

simon mabey
07557414824
simon.mabey@digitalurban.place

About your service

• Service categories:

  Applications

  Collaborative

  • Enterprise community
  • Team collaboration

  Conferencing and virtual event

  • Virtual Event Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: We create Digital Twins of Places and Spaces and can easily export specific areas and features onto our immersive events so that attendees can traverse the space to see the features you are proposing.; Our Event Feedback System is an option to gather feedback during the experience.
• Cloud deployment model: Public cloud
• Service constraints: We provide all the technology and equipment, and always provide options for children and those not able to use headsets.; We hold these events in your spaces, and as such we have a tried and tested process of working with your H&S, Facilities and Security teams, to ensure that the installation works and is safe for your environment. ; Similarly we need to understand the audience attending. We include any safeguarding measures for the event and any specific needs for children and accessibility.
• System requirements: No specific requirements except power and space

User support

• Email or online ticketing support: Yes
• Support response times: During the event we designate a support lead. Clients can report issues to them and they will resolve the issues as quickly as possible and for least disruption to the event. ; Before and after the event the support Hours are 9-5 Monday to Friday (excluding Bank Holidays) . Additional ad hoc support can be supplied on request to support client events such as high profile planning meetings. Response times to issues during support hours are Critical system or Data issues - 4 hours otherwise within 1 working day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: When we run an immersive event, we bring different equipment so that if a support issue occurs then the event can continue with minimal disruption whilst we resolve the issue. Support cost is part of the overall package.; We are proud of our high availability at events, and adopt this approach; 1. We test the system and all the equipment extensively prior to the event; 2. We plan installation activities with the client, and then form a full test prior to attendees arriving; 3. We designate a service lead for the event who co-ordinates the resolution of any issues; 4. We have technical experts onsite to resolve any issues; 5. In the rare case where an issue occurs, we can signpost the attendees to another piece of equipment until that piece of equipment is recovered.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: During the planning stage we hold weekly project meetings showing progress for the planning of the event (location, H&S activities, attendees, surveys, installation plans), then during the event we ensure the event is fully staffed by our team ensuring the event runs smoothly.; Digital Urban are embedded in your campaign and build creative immersive experiences that suit your needs. We then execute the whole event. No training is required for clients unless they want to be helpers at the events, in which case they get full induction and H&S packs which we create for all staff running the events.
• Service documentation: No
• End-of-contract data extraction: There is no data to extract at the end of a project.; Data is gathered at events and shared with the client. This data consists of thematic feedback collated in report format. This may be obtained digitally using our Event Feedback System, or more simply through paper collection. Balancing thematic feedback with statistics collected from surveys will produce a refined data package from which clients may enhance their project as a result of the public engagement.
• End-of-contract process: The project does not close at the end of the event. Digital Urban will hold a closure meeting with the client to gather any learning lessons, alongside ensuring all deliverables have been met ie the event, the feedback from attendees, and any additional resource packs/school events that have been included e.g. for Social Value in the area.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.2 AAA
• API: No
• Customisation available: Yes
• Description of customisation: We have a number of "Off the Shelf" Options for our Immersive Events that can make events cost effective to our clients. These are customised in the following ways; 1. Dressing the space with Props (the Scene); This can be an "Off the shelf" option: Hot Air Balloon, Rickshaw Ride, Train seats, Magic Carpet Ride, Pedalo boat ride, Bike ride and relaxing seats for our Bee experience. We work with our clients to select and adapt one of these to best represent their needs . Alternatively, we can create a bespoke experience.; 2. The place being shown in the VR; The VR experience is customised to represent the area that the client wants to consult on e.g. it could be a town centre development. Together with the props. our clients can fly over/through and around their chosen place.; 3. Feedback from attendees; There is an additional fee for for our Event Feedback System, that allows attendees to give feedback during their experience rather than at the end. the questions that the client wants answering are customised to their needs; 4. Resource Packs ; We create additional resource packs to be used in local schools according to client needs.

Scaling

• Independence of resources: Our events are very popular and demand on the equipment can be high. We bring multiple types of equipment to our events, VR on a PC, or via headsets, or media table, or screens giving options to users. This approach eases the demand, but we also can offer the option to hold an event where slots are pre-booked.

Analytics

• Service usage metrics: Yes
• Metrics types: Digital Urban typically gathers the following metrics at its events; 1. Number of attendees and demographic data (as required by the client); 2. Satisfaction levels with the event; 3. Survey data (as agreed with the clients)
• Reporting types: Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Never
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: There is no data to export
• Data export formats: Other
• Other data export formats: There is no data to export
• Data import formats: Other
• Other data import formats: There is no data to input

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: When we run an immersive event, we bring different equipment so that if a support issue occurs then the event can continue with minimal disruption whilst we resolve the issue. We are proud of our high availability at events, and adopt this approach 1. We test the system and all the equipment extensively prior to the event 2. We plan installation activities with the client, and then form a full test prior to attendees arriving 3. We designate a service lead for the event who co-ordinates the resolution of any issues 4. We have technical experts onsite to resolve any issues 5. In the rare case where an issue occurs, we can signpost the attendees to another piece of equipment until that piece of equipment is recovered.
• Approach to resilience: Our events don't rely on one single piece of equipment. We simulate the experience in many totally independent ways, so that if a particular software or device issue occurs, it can be resolved whilst attendees are still engaging with other pieces of equipment.
• Outage reporting: The service lead at the events will records and co-ordinate activities until the issue is resolved.

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: The software used in our events does not require single user log on. When we set up the system at the location each device is logged on to enable an attendee to start the experience and end it without logon.; Additional access is enabled for team access to perform management and administration level functions.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Our products do not hold personal/sensitive data, mainly storing open data for visualisation. We are working towards ISO9001 & ISO27001 expecting certification in 2026. To date we have adopted their controls based on risk assessment, the ones pertinent to the data and technology we adopt. ISMS management meetings govern prioritisation
• Information security policies and processes: Digital Urban has an information security policy that is advised by our information security specialist provider and that is approved by the Director responsible for Information Security. The policy is restricted to internal use only. All staff receive training at regular update sessions, and need to record on our system that they have read, understand and sign up to the policies. System Changes or new client requirements are assessed against the policy. Roles and privileges are assessed against the policy . Maintenance of systems and monitoring are performed according to the policy. The policy is reviewed at least annually or if any significant change is advised by our specialist provider. Our Quality Management System ensures that our processes are documented and checks are made to ensure they are followed. Our processes reflect the policy. There is a separate Data protection policy and with every project we perform a Data Protection Impact assessment to ensure that the data is classified to be managed according to policy.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Digital Urban documents its Change and Configuration Management processes in formats required by ISO9001 ie within its Quality Management System. The approach we take is based on ITIL standards, however there is some special consideration that Digital Twins/VR are not pure software solutions and the process has been enriched to meet our needs to guarantee change of Models, software, VR components etc are all managed. We perform Security by design ie consider Security risk through mechanisms such data protection impact assessment (DPIA)
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: TBA
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: TBA
• Incident management type: Supplier-defined controls
• Incident management approach: Digital Urban is a small organisation that adopts ITIL based processes for its service management. ; We have a defined and documented support model for our clients and they email or phone any incidents to our support contact details, and there is a defined SLA to resolve and fix issues.; if we notice trends, we raise a continuous improvement issue, look for root cause and fix as appropriate. ; Service reviews are held at least every six months or more regularly if the client has the managed service.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.mabey@digitalurban.place. Tell them what format you need. It will help if you say what assistive technology you use.