PretaGov Limited
Accessible design and user experience (UX)
PretaGov's discovery team collaborates with you in co-design sessions to produce functional requirements and captivating designs tailored to your target audience. Beginning with the user journey, we deliver visually engaging, clear services and websites, guiding you through every stage from requirements gathering to development and user experience testing.
Features
- User Experience (UX) Consultancy
- Requirements gathering
- Wire-framing
- User-centred approach to design
- Comprehensive user testing
- Visual Design Consultancy and Partnerships
- Usability testing, remote testing and eye tracking
- Prototype development
- Information architecture and testing, including card sorting
Benefits
- PretaGov are specialists in user experience (UX) and Business Analysis
- Visually engaging, clear and highly usable services and sites
- Accessible design, which is compliant with recent EU law
- Responsive across multiple devices and browsers
- High usability standards
Pricing
£650 to £950 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at virginia.choy@pretagov.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
4 0 1 3 4 5 8 0 0 8 1 1 8 9 3
Contact
PretaGov Limited
Virginia Choy
Telephone: 07985731861
Email: virginia.choy@pretagov.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
Discover how our planning service operates at PretaGov with our headquarters in Birmingham, alongside offices in Sydney and Bangkok.
Our success is rooted in our ability to actively listen, deeply understand client requirements, and solve complex problems effectively. This ethos permeates every aspect of our service delivery, ensuring that we consistently exceed expectations.
At PretaGov, we collaborate closely with our clients to cultivate online secure and compliant government agencies. By tackling digital challenges head-on, we not only solve immediate issues but also place them within the complex needs of citizens.
With over 16 years of experience in government digital transformation projects, we possess a deep understanding of the online landscape and user behaviour, ensuring our clients forge strong connections with their users. Our approach is grounded in data, consumer insights, and a keen awareness of user experience, all of which underpin our creative and technical endeavours.
We align with the Government Digital Service Strategy and Professional Standards. Our experienced team operates with confidence, consistently delivering projects on time, within budget, and precisely to requirements. - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
We prioritise supporting your teams in web projects with training at all stages:
1/ Change Outcomes: During discovery, we'll identify areas of change our project can assist with and discuss necessary outcomes as part of our training.
2/ Alignment: From discovery to delivery, we engage and collaborate with key figures across your organisation to meet expectations and prepare for the transition to new platforms and systems.
3/ Support and Training: A successful training program is one adopted and owned by your organisation. We'll collaborate to plan the best approach.
The technical training courses cover end user and administrator management of the content management system. System integration training are also offered. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- PretaGov partners with UK based cloud hosting services. Our SaaS products are offered from our UK Government Community Clouds. Migration tasks may include moving data from self hosting setups to the PretaGov Cloud.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
PretaGov applies quality procedures, assurance and performance to all its Software as a Service products, professional services, support, maintenance and managed cloud hosting. This is the process of enforcing quality control standards and working to improve the processes that are used in producing the SaaS, customised web solution and its components, infrastructure and content.
Below are the processes:
1/ Design and develop with quality. This involves understanding the client needs, architecting information for the end user, clarifying requirements, development with interactions to identify bugs as soon as possible.
2/ Meet standards. All our solutions meet UK Government legal, GDS and security standards such as
● Security Policy Framework, Cabinet Office
● Disability Discrimination Act (WCAG L2 AA)
● Data Protection Act
● Gov.UK design principles
● Cloud Security Principles, CESG -
3/ Test cases. This involves testing the solution ‐as‐a‐whole because HTML and HTTP must follow certain general protocols, standards, and rules of syntax.
4/ Develop and implement test plan. This is a high level summary of functionality, elements, region and how frequently they are to be tested. All projects involve a comprehensive test plan covering full testing including unit, integration, systems, cross browser, performance and end user testing.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Security incident management
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
On-going support and new development services
These include:
- support with troubleshooting, problem-solving and software bugs
- A help desk system where issues can be submitted by email or phone.
- 24x7 after-hours support (as an upgrade option)
- Advice on custom work. (Once requirements are determined, we provide a quote and schedule for the work.)
- 24x7 monitoring for outages with rapid rectification
- Support and upgrades of the PretaGov products.
PretaGov SaaS Maintenance Service
Under this service, your PretaGov cloud architecture will receive regular analysis, tuning, maintenance, check-ups and security software updates
Service scope
- Service constraints
- There are no constraints. We provide support remotely and onsite, specialising in open-source solutions.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
We promptly prioritise and action tickets according to our strict SLAs.
Priority 1 response within 1 hour Priority 2 response within 4 hours Priority 3 response within 7 hours - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
PretaGov SaaS support includes: - support with troubleshooting, problem-solving and software bugs - A help desk system where issues can be submitted by email or phone. - 24x7 after-hours support (as an upgrade option) - Advice on custom work. - 24x7 monitoring for outages with rapid rectification - Upgrades of the PretaForm product. PretaGov SaaS Maintenance Service Under this service, your PretaGov cloud architecture will receive regular analysis, tuning, maintenance, check-ups and security software updates. Support and maintenance costs are included with the PretaGov SaaS fee.
Each client is assigned a dedicated account manager skilled in diagnosing and routing requests to the appropriate resource.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Equal opportunity
- Wellbeing
Equal opportunity
PretaGov has a a ‘Equal Opportunity’ policy which is made available to all staff on their induction with the company. Our hiring practices do not discriminate against any of the nine protected characteristics, including age, gender, race, and disability. As we are a remote working company, our employment and onboarding interviews are fully accessible—with candidates asked to specify any accessibility requirements they may need.
We are committed to supporting disabled employees with any reasonable adjustments they require, including:
-Assistive technology,
-Non-medical assistive support, such as ergonomic chairs, desks, and mice & keyboards,
-Flexible working hours in order to accommodate their needs within the scope of our operations.
Requests for reasonable adjustments are voluntary and confidential, and we will work closely with any employee who requests them to provide the support and accommodation necessary to enable them to fulfil their role.
PretaGov has a multicultural workforce, with employees from a range of races, religions, and other protected characteristics under the Equality Act 2010. 25% of our currently employed staff is female, such as our Co-Founder and CEO, Virginia Choy.
PretaGov support all staff to undertake upskilling training to ensure that their technological expertise is up to date at all times. We encourage and facilitate staff attendance to conferences relevant to our work. This would include support for accessibility requirements, travel, and any necessary equipment therein.
With our turnover falling below the £36 million threshold, the Modern Slavery Act (2015) does not apply to PretaGov. We have, however, established an Anti-Slavery Policy which is upheld at all times, and published on our website. By staying in close contact with all staff, including our subcontractors, senior board members aim to be at all times actively aware of any potential risk of Modern Slavery.Wellbeing
The wellbeing of PretaGov staff is at the forefront of our company ethos. In line with MAC 7.1 of the Social Value Model, senior staff ensure regularly fortnightly meetings with our team to incite feedback, investigate grievances, and overall check their mental and physical wellness. Prior to the Covid-19 pandemic, our team would organise regular company lunches, dinners, and other social events in order to promote positive morale and colleague relationships. Though we have changed the way we work, our team meets online through the mediums of Microsoft Teams and Zoom.
During the Covid-19 pandemic, to ensure the wellbeing of our staff, PretaGov established a ‘Work From Home’ policy which came as a response both to government legislation, as well as internal concern for our workforce’s health. In addition to this, we have adopted flexible working hours for all staff in order to provide a better work/life balance. Senior staff are open to negotiations in terms of adjusted work schedules in order to allow our team quality time with their families, improved personal schedules, and to attend mental/physical health check-ups.
In the past, PretaGov has facilitated staff attendance to business-relevant conferences across the world. As a part of the Open-Source Community making use of Plone CMS, PretaGov are involved in community integration through involvement with other Plone contributors. Networking with the wider Plone community helps our staff to collaborate in the codesign and delivery of our services, as well as getting to know other individuals who share the same passion for software development.
Pricing
- Price
- £650 to £950 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at virginia.choy@pretagov.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.