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Atlas Cloud Ltd

Remote IT Helpdesk Services

We utalise powerful Remote Monitoring and Management tools to RMM, proactively monitor endpoints, networks and computers. It gathers information about each connected device on a network and provides detailed insight and control options on each – protecting your organisation and its data. Atlas Cloud are specialists in remote IT management.

Features

  • Comprehensive monitoring and management of all network devices
  • Manages off-boarding from current systems
  • Full audit / due diligence of requirements
  • ITIL Service Management
  • Microsoft 365 integration
  • Antivirrus and anti-malware

Benefits

  • Optimise performance
  • Security certified to ISO27001:2013
  • Provides support of Microsoft 365
  • Management of change obstacles
  • Understanding of traditional versus cloud cost models
  • Rapid onsite and/or remote consultancy
  • Onboarding and offboarding support

Pricing

£20 to £25 a user a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@atlascloud.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 0 1 5 7 1 4 0 8 9 5 4 0 6 9

Contact

Atlas Cloud Ltd Ben Tomlinson – Marketing Manager
Telephone: 0191 283 0191
Email: gcloud@atlascloud.co.uk

Planning

Planning service
Yes
How the planning service works
Atlas Cloud cloud work collaboratively with buyers ensuring that the project process is harmonious with their current processes and business requirements. We have a standard project process that can modified and tailored to the buyers requirements.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We can provide both on-site training and user guide summaries for any of our products.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
If required Atlas Cloud will manage the migration to the cloud. We will work with the existing IT systems or MSPs to manage the migration to the cloud. Prior to go-live we will have a test environment set up with a copy of the buyers data. We will be onsite on the go-live day to ensure a smooth transition.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Atlas Cloud will complete a technical due diligence audit before designing any solution. Prior to go-live we will have set up a test environment with a copy of the buyers data imported into it. We also have demo environment that can be tested.

Security testing

Security services
Yes
Security services type
  • Cyber security consultancy
  • Security testing
  • Security audit services
Certified security testers
Yes
Security testing certifications
Other
Other security testing certifications
  • Comptia Security+
  • Comptia Pentest+
  • ELearn Security Pen Tester

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works
We operate an ITIL compliant service desk that operates Monday-Friday 07:00-18:00 as standard (extended support hours are available for an additional cost). Users can log incidents via phone, email or via a client facing portal.

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response and resolution times are based on the priority of the incident / service request.
Working hours Monday – Friday 07:00-18:00 (extended support hours are available by request)
Critical Response 30 working minutes Resolution 4 working hours
High Response 30 working minutes Resolution 24 working hours
Medium Response 60 working minutes Resolution 48 working hours
Service Request Response 120 working minutes Resolution 120 working hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Chat available through pop-up on atlascloud.co.uk website in the bottom-right of the site.
Web chat accessibility testing
None – not had any requirements to do so.
Support levels
Monday - Friday 07:00-18:00 as standard, extended support hours are possible at an additional cost depending on how much you extend the hours by. We do provide account management and have support engineers.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
ISOQAR
ISO/IEC 27001 accreditation date
12/08/2014
What the ISO/IEC 27001 doesn’t cover
Nothing is excluded
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

Atlas Cloud is a certified Living Wage employer, committed to providing a fair wage.

Pricing

Price
£20 to £25 a user a month
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@atlascloud.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.