AIVANTOR LTD.

aivantor-X Cloud Support Services

aivantor-X Cloud Support Services is designed to support you on your adoption and scale out journey for the aivantor-X platform. Our industry leading business and technical experts provide pragmatic support is focussed on business outcomes and is tailored to delivering your unique strategic goals and business imperatives.

Features

• Public Sector Specialisms
• Maturity Assessment
• Business Strategy Discovery
• Technical Due Diligence
• Prototyping
• Beta Testing
• Path to Live Deployments
• Scale Out Support
• Data Protection And Information Security
• Training

Benefits

• Reduces business risk from unauthorised data disclosure
• Mitigates risk to revenue streams
• Enables rapid transposition from legacy processes
• Transposes Legacy Processes in days and weeks not months
• Maximises Self Service Opportunities
• Improve accuracy and reliability of data
• Drastically reduced error rates
• Enables 24x7x365 processing
• Reduced cost per task and lower operational costs
• Create capacity for deeper transformation through automation of transactional work.

£350 to £2,000 a user a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tor@aivantor.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

401715628149492

Contact

David Cameron
07872559002
tor@aivantor.com

Planning

• Planning service: Yes
• How the planning service works: The aivantor-X planning process initiates by aligning with the client's strategic goals, ensuring the aivantor-X cloud service implementation dovetails with broader business objectives. This critical first step sets the stage for detailed assessments and informed decision-making throughout the project lifecycle.; ; Strategic Alignment: Understanding the client’s vision and strategic goals is paramount. This alignment helps to outline a technology roadmap that incorporates current capabilities and upcoming investments, while also conducting thorough technology due diligence.; ; Opportunity and Risk Assessment: Simultaneously, the process identifies key business opportunities and potential risks, preparing the groundwork for maximizing benefits and minimizing operational disruptions.; ; Change Management and Adoption: An integral part of the planning involves developing a robust change management strategy. This includes preparing for organizational changes, fostering user adoption, and managing cultural shifts to ensure smooth integration of new technologies.; ; Path to Live Plan Development: Insights gathered from these evaluations inform the creation of a detailed path to live plan. This document outlines each implementation phase, from the initial Proof of Concept to full-scale deployment, with clear milestones and accountability measures to track progress and success.; ; Through this structured approach, aivantor-X ensures that each cloud deployment implementation is strategic, manageable, and aligned with client expectations.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Aivantor-X

Training

• Training service provided: Yes
• How the training service works: We work with our clients to ensure that the training is optimised for their teams and individuals. This includes assisting in re-skilling displaced staff, as well as training in supporting the new automation environments.; This is conducted through the appropriate delivery approach, including face-to-face classroom training, virtual training, training materials, mentoring and bespoke training as required.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Aivantor-X leverages advanced technologies to transition legacy based processes to sophisticated cloud applications, ensuring streamlined operations and enhanced efficiency. The migration strategy employs a robust framework combining cutting-edge solutions like AI and machine learning to analyse and migrate data seamlessly. The process begins with a comprehensive assessment of the existing Excel-based systems to identify critical data and workflows. Following this, Aivantor skilled resources use automated tools to migrate this data to cloud platforms, ensuring integrity and minimal disruption.; ; During the transition, Aivantor's approach includes rigorous testing phases to verify data accuracy and system functionality in the new cloud environment. This ensures that the migrated processes are not only accurately replicated but also optimized for performance in the cloud. Post-migration, Aivantor provides training and support to help users adapt to the new system, ensuring a smooth transition and empowering organizations to harness the full potential of cloud technology for their business processes. This methodical and technology-driven approach significantly reduces manual efforts and enhances data accessibility and security.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Aivantor-X
  • AWS
  • Azure
  • MODCloud
  • Sovereign Secure Cloud Providers
  • Google

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our unique service implements a modern DevOps service where we build into the pipeline quality assurance and performance testing.; This ensures the quality and performance of what we deliver, but also ensure that there are limited or no impacts on the live operational services.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Automated Security Testing
  • Dark and Deep Web Risk Assessment and Analysis
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme
  • Other
• Other security testing certifications:
  • Cyber Essentials
  • PCI DSS

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Aivantor are able to support the client in their cloud environments, or we can provide pure SaaS cloud hosted services which can provide increased value and growth. In addition we can implement and support hybrid solutions.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our Service Agreement will ensure we provide the right service levels to you based on the severity and criticality.; Typically we can respond to P1s within an hour during the day, and within 2 hours outside normal business hours and at weekends.; These response times can be less depending upon costs and requirements.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: At Aivantor, we understand the importance of immediate, accessible support. Our Web Chat Support offers real-time communication, connecting users directly with our support team or automated chatbots for quick assistance and issue resolution. This feature is designed to be straightforward and user-friendly, providing support right where you need it, without complicating your workflow. It’s part of our commitment to ensuring that all users, regardless of their abilities, have equal access to our services, making your experience with Aivantor as smooth and effective as possible.
• Support levels: We provide an Account Manager and a Technical Manager to support our clients and can be available at short notice.; We establish the appropriate levels of support and costs throughout the development lifecycle and for live operations to always put our clients first.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: AWS, Azure, Google, MySQL, SAP, Oracle, UiPath

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality

  Fighting climate change

  aivantor-X plays a crucial role in combating climate change by enabling significant environmental sustainability practices through digital transformation and automation. By transitioning manual Excel based processes to streamlined, cloud-based solutions, aivantor-X not only reduces the reliance on physical resources but also decreases the environmental footprint associated with paper production, waste management, and physical storage. This digital shift aligns with global efforts to reduce deforestation and waste, contributing directly to the preservation of natural habitats and the reduction of greenhouse gas emissions. Furthermore, aivantor-X's cloud-based architecture optimizes energy usage by leveraging the efficiencies of modern data centers, which are increasingly powered by renewable energy sources. This contrasts sharply with the energy demands of maintaining on-site servers and the associated infrastructure, which often rely on more traditional, less sustainable energy sources. By centralizing operations in highly efficient data centers, aivantor-X facilitates a significant reduction in overall energy consumption, reinforcing the commitment to energy conservation and the mitigation of climate change. The platform also encourages remote work and collaboration by making critical processes accessible from anywhere, reducing the need for physical transportation. This diminishes the carbon emissions associated with commuting, business travel, and the operation of office buildings. In the broader perspective, the normalization of remote work and digital collaboration tools can lead to a substantial decrease in the global demand for transportation fuels, further contributing to climate change mitigation efforts. By automating and digitizing processes, aivantor-X also enables organizations to collect and analyze environmental data more effectively, supporting informed decision-making in sustainability initiatives. This capability allows for the precise monitoring of resource usage, waste generation, and carbon footprints, facilitating targeted actions to reduce environmental impacts. In essence, aivantor-X's approach to digital transformation not only streamlines operational efficiency and promotes cost savings but also embodies a profound commitment to environmental stewardship.

  Covid-19 recovery

  aivantor-X plays a pivotal role in the post-Covid-19 landscape by transforming internal Excel-based processes into external, cloud-based, self-service platforms. This transformation was crucial during the pandemic, allowing for minimal physical interactions and maintaining public health and safety. Now, as societies navigate the post-Covid-19 world, aivantor-X continues to enable secure, remote access to essential services, supporting the ongoing resilience and recovery of communities and organizations. In response to the heightened demand for digital services during the pandemic, aivantor-X's ability to quickly digitize and automate workflows proved essential. This capacity ensured services could adapt and scale without physical contact, contributing significantly to efforts to reduce virus transmission while maintaining critical functions. This capability remains invaluable, especially for public sector entities, healthcare providers, and educational institutions that continue to offer information, resources, and support in a transformed societal context. Moreover, aivantor-X's automation of routine administrative tasks has allowed for an efficient reallocation of resources towards areas critical for recovery and growth in a post-pandemic world. By freeing up human and financial resources, organizations have been able to focus on healthcare support, vaccine information dissemination, and economic assistance programs, underpinning the recovery process. Additionally, aivantor-X has facilitated economic resilience by enabling businesses to maintain operations remotely, thus preserving jobs and livelihoods through the crisis. As organizations transition to new ways of working in the post-pandemic era, aivantor-X's seamless digital platforms foster innovation and growth, ensuring businesses remain competitive and responsive to the evolving economic landscape. In summary, aivantor-X's contribution to the recovery and adaptation process post-Covid-19 extends beyond its technological innovation. It serves as a foundational tool in the collective effort to address and move forward from the challenges posed by the pandemic. aivantor-X underscores how digital transformation can empower societies to rebuild, innovate, and thrive in the aftermath of global challenges

  Tackling economic inequality

  aivantor-X stands as a key player in addressing economic inequality through its innovative approach to digital transformation and automation. By simplifying complex processes and making them more efficient, aivantor-X enables organizations to significantly reduce operational costs. This cost efficiency allows for the redirection of financial resources into initiatives directly aimed at mitigating economic disparities, such as community development projects, educational programs, and accessible healthcare services. The platform's capacity to automate routine tasks opens up new avenues for employment and skill development. It shifts the workforce away from menial tasks towards more strategic and fulfilling roles, potentially elevating income levels and improving job satisfaction. This shift is particularly beneficial in communities where economic opportunities have been limited, thereby contributing to narrowing the income inequality gap. Moreover, aivantor-X democratizes access to digital tools and services, ensuring that advancements in technology are leveraged to benefit all sectors of society, not just the economically privileged. By providing scalable solutions that can be tailored to the needs of diverse groups, aivantor-X facilitates equal opportunities for individuals and businesses to thrive in a digital economy. This inclusivity in access to digital resources is a critical step toward levelling the playing field and fostering an environment where economic growth benefits a broader demographic. Additionally, aivantor-X’s emphasis on data security and privacy ensures that all users, regardless of their economic background, can trust that their information is safe. This trust is paramount in encouraging the adoption of digital services across all strata of society, thereby further bridging the digital divide that often parallels economic inequality. In essence, aivantor-X's contributions to tackling economic inequality are multifaceted, ranging from promoting cost savings and resource allocation for social good, to enhancing employment opportunities and ensuring equitable access to technology.

Pricing

• Price: £350 to £2,000 a user a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tor@aivantor.com. Tell them what format you need. It will help if you say what assistive technology you use.