European Electronique
Office365
Microsoft Office365 provides organisations of any size a comprehensive collaboration and productivity platform delivered as a SaaS solution. EE is a Microsoft Gold Cloud and Productivity Partner and can provide full Office365 licencing options. Includes monthly Office365 billing with flexibility to change your Office365 licence requirements on a monthly basis
Features
- Microsoft Office365 licencing portal
- Flexible licence options
- Pay as you go model on a flexible monthly basis
- A range of Office365 implementation and migration services
- Platform development and customisation
- Change management and training
- Managed end to end project delivery
- Dedicated technical resources
- Specialist Integrator with other Microsoft cloud services
- Cloud Consultancy
Benefits
- Industry recognised specialist supplier
- Flexible payment options
- Expert advice and guidance on licence requirements
- Maximise your Office365 investment
- Customised to the organisation’s way of working
- Delivery of a comprehensive mobility strategy covering hardware and software
- Multiple support options
- One partner for all your Microsoft Office365 requirements
Pricing
£150 a user a year
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
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Framework
G-Cloud 14
Service ID
4 0 1 8 2 2 3 7 2 4 5 9 0 4 4
Contact
European Electronique
Steve Mason
Telephone: 01865 883300
Email: sales@euroele.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Private cloud
- Service constraints
- No
- System requirements
- Office 365
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 30 mins
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
-
Multiple support options
EE offer a range of change management and Office365 training services, from third party plugins through to dedicated how to videos and comprehensive training workshops. One of our training managers will review and assess requirements and provide a comprehensive training plan in line with specific needs of the users. - Support available to third parties
- No
Onboarding and offboarding
- Getting started
- EE offer a range of change management training services, we offer onsite consultancy, training workshops with recognised courses. One of our training managers will review and assess requirements and provide a comprehensive training plan in line with the specific needs of the users
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Setup and migration services are carried out by our technical services teams who are experienced in the deployment and configuration of the backup service and its components. We have a range of methodologies depending on the project and can assist, support and carry out all types of data migrations prior to initial backup.
- End-of-contract process
- N/A
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Chrome
- Application to install
- No
- Designed for use on mobile devices
- No
- Service interface
- No
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- API
- No
- Customisation available
- Yes
- Description of customisation
- We have a range of methodologies depending on the project and can assist, support and carry out all types of data migrations prior to initial backup.
Scaling
- Independence of resources
- Customers will be contacted no less than two weeks before any scheduled down time. All scheduled maintenance and upgrades will be carried out at the most non-disruptive time to all customers. A customer may request upgrades and maintenance be deferred if it is critical to their business, this needs to be agreed between EE and the customer.
Analytics
- Service usage metrics
- Yes
- Metrics types
- All aspects of the service platform are monitored by EE’s comprehensive Remote Monitoring and Management system. Should any aspect of the service fall outside of the expected threshold, an alert will automatically be generated and a ticket automatically logged within EE’s Service Desk system and a notification of this alert will be sent to the registered customer email address letting them know that we are aware of and are working on the issue.
- Reporting types
- API access
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- Microsoft
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- In the cloud
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
-
As such each component is resilient to hardware and software failures. 99.9% guaranteed availability – note: excluding scheduled Maintenance and upgrades.
Customers will be contacted no less than two weeks before any scheduled down time. All scheduled maintenance and upgrades will be carried out at the most non-disruptive time to all customers. A customer may request upgrades and maintenance be deferred if it is critical to their business, this needs to be agreed between EE and the customer. - Approach to resilience
-
EE can provide managed hosting, virtual data center and co-location services from these datacenters.
All datacenter locations are connected ON-NET and can provision carrier services to each location. - Outage reporting
- All aspects of the service platform are monitored by EE’s comprehensive Remote Monitoring and Management system. Should any aspect of the service fall outside of the expected threshold, an alert will automatically be generated and a ticket automatically logged within EE’s Service Desk system and a notification of this alert will be sent to the registered customer email address letting them know that we are aware of and are working on the issue.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- 2-factor authentication
- Access restrictions in management interfaces and support channels
- 2 factor authentication
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users receive audit information on a regular basis
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users receive audit information on a regular basis
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- Date 19/03/2017
- What the ISO/IEC 27001 doesn’t cover
- It covers ICT solutions, infrastructure and managed services, Freedom Cloud Services and support
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- ISO27001
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Customers can raise incident tickets or request assistance from EE’s service teams at any time via telephone, web portal or email. Any tickets raised over the phone will be logged onto our Service Desk system straight away by the Service Desk Analyst in receipt of the call. Email or web-portal requests automatically generate a ticket within our Service Desk system.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Details of service update and roadmaps for additional functionality will be published via the Freedom section of the European Electronique website.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- All aspects of the service platform are monitored by EE’s comprehensive Remote Monitoring and Management system. Should any aspect of the service fall outside of the expected threshold, an alert will automatically be generated and a ticket automatically logged within EE’s Service Desk system and a notification of this alert will be sent to the registered customer email address letting them know that we are aware of and are working on the issue.
- Incident management type
- Supplier-defined controls
- Incident management approach
-
With every type of new ticket raised on the Service Desk system, a notification will be sent out to customer providing some brief details of the ticket logged and the Unique Reference Number. This includes tickets raised from automatic notifications from our monitoring tool as well as any tickets raised by yourselves via phone, web portal or email.
Further notifications are sent as we work on the ticket and finally once the call has been closed to advise you of this and also to give you the opportunity to respond if you believe that there is still an issue outstanding.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
European Electronique recognises the importance of environmental issues and responsible energy usage is an integral part of our company ethos and forms a part of our Environmental Policy. As such we only partner with manufacturers such as DELL, ACER, HP Inc, HPE, Lenovo, Microsoft, and Circular Computing all of which have stringent design criteria for energy efficient products. Our Product Managers for each of our vendor partners regularly obtain information with regards to new product specifications and energy usage. These Product Managers make sure that the specification for each product meet our strict energy usage standards. The information is kept within our Quality Management System and document library. This enables both our Sales teams and Technical staff to access this information when required for issue to Contracting Bodies.Covid-19 recovery
European Electronique (EE) understands the challenges posed by COVID-19, and we are dedicated to supporting economic recovery and enhancing social value in alignment with the Public Services (Social Value) Act 2012. We understand the importance of building resilience, not only within our organisation but also within the communities and public sector organisations we serve. Our approach encompasses a comprehensive range of skills development opportunities, tailored to address the evolving needs of the IT sector and the wider public services ecosystem.
Our commitment is two-fold, focusing on enhancing the capabilities of our workforce and providing skills development opportunities to members of the wider public sector and contracting authorities utilising this Framework Agreement.Tackling economic inequality
EE believes in the power of education and skill development as catalysts for economic recovery and social improvement. Our approach encompasses both accredited and non-accredited training, along with a focus on soft and practical skills, demonstrates our commitment to adding value and supporting the communities we serve.Equal opportunity
For several years, European Electronique has proudly run these apprenticeship schemes, annually welcoming around 10 new apprentices across various roles, including technical, administrative, and sales positions. The apprenticeship, spanning over two years, is meticulously structured to incorporate both external and internal training sessions. This comprehensive training regime is aimed at not only imparting essential skills but also facilitating the attainment of accreditations that are instrumental for a prosperous career.
Our apprenticeship programs are a cornerstone of our broader Corporate Responsibility initiative, demonstrating our unwavering dedication to sustainable and responsible business practices. Through these programs, we forge lasting bonds of trust with all stakeholders, including customers, suppliers, professionals, and the wider community. Our actions in Corporate Responsibility underscore our pledge to not just business excellence but also to making a positive impact on the environment and society at large.
EE is prepared to provide framework members up to 3 placements. This approach ensures that both EE and members not only comply with the Public Services (Social Value) Act 2012 but also contribute significantly to the recovery and growth post-COVID-19, tackling economic inequality, and providing meaningful opportunities to students and communities.Wellbeing
European Electroniques's (EE) culture and values revolves around giving back to the communities we work within. We firmly believe that business should not only be about profit, but also about creating and adding value to society.
Pricing
- Price
- £150 a user a year
- Discount for educational organisations
- Yes
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@euroele.com.
Tell them what format you need. It will help if you say what assistive technology you use.