Pro DBA Ltd
SQL Server Support
Specialist SQL Server database support services, suitable for supporting databases and instances hosted on public cloud, private cloud and hybrid cloud platforms. We offer an ITIL compliant solution, and ISO certified, using our own UK onshore 24/7 service desk and our industry experienced, certified database consultants.
Features
- Rapid response and resolution service for all SQL Server issues
- Proactive monitoring, with rapid response to exceptions raised
- Preventative maintenance, management and housekeeping
- Dedicated service delivery manager
- SQL Server bug resolution and patch management
- Backup process implementation, management and maintenance
- Database restore testing plus emergency database restores
- Performance bottleneck investigation and optimisation advice
- SQL Server upgrade, migration or consolidation services
- Out-of-hours scheduled maintenance
Benefits
- Maximise database uptime
- Improve database performance
- Obtain database service management reporting
- Safeguard critical data
- Reduce database licence costs
- Obtain direct and immediate access to certified database consultants
- Maximise supportability through patching
- Obtain capacity planning reporting and strategic planning advice
- Improve utility through new feature deployment
- Reduce management costs
Pricing
£450 an instance a month
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at matthew.white@pro-dba.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
4 0 1 8 5 7 5 9 9 8 6 6 4 1 5
Contact
Pro DBA Ltd
Matthew White
Telephone: 020 8305 8644
Email: matthew.white@pro-dba.com
Planning
- Planning service
- Yes
- How the planning service works
- We perform a free-of-charge in-depth technical health check on all databases to be supported, and discuss our findings with the client. Resulting recommendations (typically related to resilience, performance, security, availability and supportability) are implemented following client approval. Implementation of our recommendations, discussion and demonstration of how we support and monitor cloud databases, and set-up of call management facilities for the client is all included in the planning stages.
- Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We can manage the transition from other cloud support services or from an insourced support model. We guide the client on what knowledge transfer activities need to take place, and we document all required knowledge for no charge.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Our monitoring software continually checks key health and performance metrics and alerts on exceptions. Management reporting includes key performance indicators so that clients can gauge both database health and also Pro DBA service quality.
We can perform benchmarking of databases and compare these against live performance as required. We are able to pinpoint the cause of all database issues and performance bottlenecks, and report these in technical detail.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
- We offer various remote support options for cloud hosted SQL Server databases. Please see our service definition document for more details.
Service scope
- Service constraints
- No generic service constraints are associated with this service.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 15 minutes maximum technical response times, 24/7.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
Details of available support levels can be found in our service definition document.
Pricing for these support levels is shown in our pricing document.
All customers have a technical account manager and named consultants/engineers.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Citation ISO Certification Limited
- ISO/IEC 27001 accreditation date
- 16/07/2023
- What the ISO/IEC 27001 doesn’t cover
- Nothing
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Pro DBA are committed to environmental sustainability and abide by ISO 14001 for which we are audited every year. So for example, we try to ensure that as much as possible, we are a paper free company and when we do need to use paper for the minimal amount of printing required, the paper is FSC registered (paper from responsible sources) and is part of 'The Green Range' (paper from well-managed forests or 100% recycled). The company also seeks to constantly identify and automate business processes - and thus ensure there is less demand on electricity usage as the processes become streamlined. We also use LED lighting so that, again, less electricity power is requiredCovid-19 recovery
Pro DBA introduced a hybrid working model as a result of the Covid-19 pandemic - with people working in the office 2/3 days a week and working from home 2/3 days a week. Prior to the pandemic, everyone worked in the office 5 days a week. We also installed screens between workstations.Tackling economic inequality
Pro DBA have signed up to the Living Wage Foundation and is an accredited Liver Wage Employer.
Pro DBA always endeavour to recruit locally. As much as possible, we invest in the local economy. We have in the recent past contributed to Emmaus and CCHF All About Kids. We have also provided free DBA support for Save the Children. Pro DBA supports local food banks - FareShare in London and the Edinburgh Food Project - with the intention of allowing staff to volunteer work time to working with the charity.Equal opportunity
Pro DBA are an equal opportunities employer and believe in diversity in the workplace. The only criteria for working for the company is the ability to do the job required or to be prepared to train for it. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.Wellbeing
Wellbeing is important to Pro DBA. We take mental health seriously and encourage all staff to talk with their line managers whenever they feel the need to air any mental health issues that are causing concern. All staff are automatically enrolled onto the company private healthcare program and within that there is scope to seek support from an Employee Assistance Programme.
Pricing
- Price
- £450 an instance a month
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at matthew.white@pro-dba.com.
Tell them what format you need. It will help if you say what assistive technology you use.