BOXXE LIMITED

boxxe Hootsuite Amplify Social Media Employee Advocacy Solution

Hootsuite Amplify is a solution for employee advocacy and employee engagement, that allows your employees to share organisation approved messages and content via their own social networks. Realise the full reach of your employees' social media footprint within a controlled and governed environment.

Features

  • Make organisation approved content available to your employees
  • Track top-performing posts and which employees share the most
  • Intuitive and easy to use mobile app & web interface
  • Ability to schedule/autoschedule content to be sent to employees
  • Internal only messaging functionality
  • Segment content based on relevant topics
  • Integration with Hootsuite Enterprise Social Media Management Solution
  • Integration with Facebook Workplace
  • Compatible to work with range of other technologies, including Brandwatch

Benefits

  • Increase your social media reach
  • Connect your employees with your organisation's goals
  • Enhance the connection between your organisation and its constituents
  • Mobile-centric solution designed for all digital skill levels
  • Simple for admins to curate, publish, and analyze content
  • Helps increase talent acquisition, retention and satisfaction
  • Reduce risk by sending approved posts for employees to share
  • Promote key campaigns by asking employees to share specific posts
  • World class training and on-boarding services for maximum adoption
  • Reach new audiences by leveraging your employee networks

Pricing

£219 to £37,070 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at peter.parsons@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

4 0 1 9 8 6 3 7 7 0 7 6 2 1 1

Contact

BOXXE LIMITED Peter Parsons
Telephone: 07704551950
Email: peter.parsons@boxxe.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Hootsuite Enterprise Social Media Management Platform
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
Requires an internet connection and can be used with the following browsers Internet Explorer 9, Internet Explorer 10+, Microsoft Edge, Firefox, Chrome, Safari, Opera
System requirements
  • Active internet connection
  • Internet Explorer 9+, Microsoft Edge, Firefox, Chrome, Safari, Opera

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard 4 working-hour response, though this is negotiable dependent on customer support requirements.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Hootsuite Amplify users receive our highest-level technical support. All issues are submitted through our online ticketing system. Administrators also have access to a dedicated Account Manager should they require phone or in person support. Hootsuite’s most up to date SLAs can be found here - http://hootsuite.com/enterpriseterms. We also supply a Technical Account Manager as standard for Enterprise customers
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Hootsuite provides 24/7/365 support through our international team and presence. Support is via email, phone or online chat. Enterprise customers are also assigned a Customer Success Manager (CSM) to serve as a primary contact and an escalation point during business hours. Your CSM is a dedicated resource to bridge you to the right Hootsuite resources to solve any technical issues. Furthermore, an online knowledge database and self paced training resources are also available. On day 1, requirements are gathered through discovery calls and demos of proposed solutions throughout the sales process, and once aligned, are transferred to the Customer Success team. During the onboarding process we begin with a Kickoff call to introduce the product and solution and to present known goals and strategies. Our Professional Services team runs through a methodical and phased approach to launch projects. We begin with Discovery, in which we conduct a thorough needs analysis to confirm best practices for our client's use cases and run through our project plan. We then configure users, teams, access permissions and analytics, iterating with our client until sign-off.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
CSV export, PPT and PDF. Past scheduled messages can be exported as well as analytics data. Finally, archiving is available to transfer all social media correspondence and activities.
End-of-contract process
At the end of the contract period your commitment to Hootsuite terminates with no further obligations.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Differences between the mobile and desktop service
We have the best mobile app on the market. Key functionality for publishing and engagement are all present for Facebook, Twitter, Instagram and LinkedIn. - on iOS , Android and HTML5
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Available upon request.
Accessibility standards
None or don’t know
Description of accessibility
Available upon request.
Accessibility testing
Available upon request.
API
Yes
What users can and can't do using the API
HootSuite has a public API where all of the documentation can be viewed at https://hootsuite.com/developers/api
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
There are various customisations ranging from user onboarding, user access, permissions and whitelabeling. Although the core Hootsuite Amplify product is inherently the same, we can customise within the above categories. Customisation can be done through the API level and will be conducted with help from an account management team. User-level customisation can be done on a ad-hoc basis within the dashboard.

Scaling

Independence of resources
The Hootsuite dashboard is hosted by Amazon Web Services (AWS). AWS is known as a cloud service provider and enables thousands of companies to cost-effectively deliver services. AWS is used because it can provide not only security controls but enable rapid horizontal scaling, is highly performant, provides extreme redundancy and failover, all to ensure the service levels are met and the user experience seamless. Amazon Web Services (AWS) is one of the most secure cloud computing platforms available today. Detailed information may be found on the AWS website: http://aws.amazon.com/security/

Analytics

Service usage metrics
Yes
Metrics types
Login, authentication, signups, logouts
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Hootsuite

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
CSV, PDF, PPT Automated and on demand
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • PPT
  • PDF
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
https://hootsuite.com/legal/enterprise-service-level-agreement Each of the Platforms will be operational and available to Customer 24 hours per day, 7 days per week at least 99.9% of the time in any calendar month, except for scheduled maintenance and upgrades, and excluding API Interruptions (the “Service Availability SLA”). Where reasonably possible, Hootsuite shall provide at least 24 hours' advance notice to Customer of scheduled maintenance in excess of 30 minutes. If Hootsuite does not meet the Service Availability SLA, Customer will be eligible to receive the Service Credits described below. This Service Availability SLA states Customer's sole and exclusive remedy for any failure by Hootsuite to meet the Service Availability SLA. Hootsuite will provide Customer with Standard Support 24 hours per day, 7 days per week in English and during regional business hours in additional officially supported languages for tickets submitted through http://hootsuite.com/help.
Approach to resilience
Procedures exist to provide for backup, offsite storage, restoration, and disaster recovery consistent with the entity’s defined system availability and related security policies.
Outage reporting
Hootsuite endeavors to deliver social media management services to its customers that can be relied upon to be available at all times. This sample from our document outlines our policies and procedures for disaster recovery. Following notification, a thorough outage assessment is necessary to determine the extent of the disruption, any damage, and expected recovery time. This outage assessment is managed by the DRP team. http://status.hootsuite.com/ There is also an available API and email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Hootsuite shall define access controls to networks, operating systems, and applications to prohibit unauthorized access, disclosure, duplication, modification, misuse, or loss through destruction or theft of information. Granting privileges to Hootsuite’s information shall have a legitimate business need for access. Hootsuite shall enable access monitoring to detect and warn of potential violations of access control policies and to establish an auditable record of activity for use in responding to information security incidents.
Access restriction testing frequency
Less than once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
N/A
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
Our CSA STAR assessment covers the Hootsuite Enterprise (dashboard) service.
PCI certification
Yes
Who accredited the PCI DSS certification
PCI Security Standards Council
PCI DSS accreditation date
2015
What the PCI DSS doesn’t cover
Available on request
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • ● SOC 2 Type II
  • ● FedRAMP Tailored Li-SaaS

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes
Hootsuite has a full Information Security Policy available upon request. The information security policy is based on the ISO/IEC 27002:2013 standard for information security management. This standard provides a structured approach to identifying the broad spectrum of information security activities in the life cycle of information systems. The information security policy provides the framework for Hootsuite to establish policies and procedures necessary for the protection of information systems and information assets. The numeric references and integrity of ISO/IEC 27002:2013 includes the following 14 security areas: 1. Information security policies; 2. Organization of information security; 3. Human resource security; 4. Asset management; 5. Access control; 6. Cryptography; 7. Physical and environmental security; 8. Operations security; 9. Communications security; 10. System acquisition, development and maintenance; 11. Supplier relationships; 12. Information security incident management; 13. Information security aspects of business continuity management; and 14. Compliance.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Procedures exist to provide that only authorized, tested, and documented changes are made to the system. All changes are logged and traceable to the individual responsible engineer.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
External penetration testing by an independent third party and is performed on an annual basis. The report is available to customers under NDA and upon request. In addition, Hootsuite performs our own internal pen-testing monthly. Our vulnerability program is a risk based methodology that reviews each vulnerability for likelihood and impact. Each vulnerability is risk ranked and prioritized for remediation. High rated vulnerability are remediated within 30 days (although usually less).
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
A dedicated security and Operational/Engineering team is in place which monitors the operational security of our services. Tools (such as an Intrusion Detection System) are in place to ensure that we monitor the network for signs of compromise. In addition the dashboard is scanned regularly in both the staging and production environment to ensure that a vulnerability is not introduced.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Hootsuite has not had any previous data loss/breach. A dedicated security team is in place that monitors the environment and maintains the incident management process. 1. Appropriate collection of evidence. 2. Reporting information security events and weakness. 3. Management of information security incidents and improvements such as responsibilities and procedures, learning from information security incidents, and collection of evidence.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

One of boxxe’s key values is to promote sustainability by investing in and protecting the environment through the creation of habitable and lasting workspaces and digital solutions. We monitor our whole supply chain through our annual review, monitor their commitment to becoming net zero before 2050, and ensure that our suppliers mirror our sustainability work.
We have a carbon reduction plan in place which includes the below points:
- Scope 1: Emissions from the use of oil for heating and hot water in our offices, and emissions from fuel used in our company vehicles.
- Scope 2: Emissions from our sub-metered electricity consumption in our offices and warehouse.
- Scope 3: Emissions associated with waste disposal, business travel, employee commuting, water supply, waste, upstream transportation and distribution and downstream transportation and distribution.
boxxe is carbon neutral across our sources of Scope 1 and 2 through purchasing EU ETC carbon allowances. By 2030, boxxe will be carbon neutral, achieving Net Zero across our entire business from supply chain to products.
Other methods used to deliver environmental benefits:
- boxxe have a dedicated Sustainability Champion who monitors and manages our position on sustainability, including our B-Corporation application.
- In 2020, 59% of electricity we used was procured from renewable sources – a total of 324,680MWh. Our goal is to use only renewable energy by the end of Q2 2022.
- Promoting a circular economy with our partnerships with the Turing Trust and the TechData Trade-In service. Recycling hardware reduces the impact of IT on the environment,and conforms to WEEE regulations.
- ISO14001 certified to ensure our internal processes comply with all current and future environmental regulations.
- We reuse or recycle as much of our waste possible (typically 99.5%).
- Partnering with organisations who have a zero-landfill policy.
Covid-19 recovery

Covid-19 recovery

Utilising technology to its best, boxxe successfully implemented our Work From Anywhere policy. Because of this, we removed the requirement to commute to our offices and the geographical barriers to employment. Additionally, it means people with disabilities do not have to worry about working in an office on a daily basis. As a result, boxxe’s employment was unaffected by the COVID-19 restrictions, and no redundancies were made due to the pandemic.
Since January 2020, boxxe have hired 106 new employees from around the UK, facilitated by the Work From Anywhere policy, supporting communities to recover from the impacts of COVID-19. Implementation of this policy made it possible for those who were shielding to gain employment without being office-based. Essential staff who were required within the office benefited from our sustainable travel solutions like Lift-Share scheme and Cycle to Work scheme.
boxxe’s goal is to make technology human, and we work closely with our supply chain in the development and deployment of new technologies. As a result, boxxe can now deliver more solutions to G-Cloud customers remotely, which not only made it possible for boxxe to grow during the pandemic, but also helped us to support the growth of our clients, suppliers, and communities where they operate.
boxxe employees are given 5% of their time to spend on community support initiatives. Using some of this allowance boxxe will commit to G-Cloud clients interested in utilising our community hours. We will guide them through our internal process to utilise this time to the benefit of local communities. An example of this is our current work with York Cares who support chronically ill people getting back into employment, and York Mind. This has so far included gardening days, organising events for care homes, food bank donations and more.
Tackling economic inequality

Tackling economic inequality

Since the COVID-19 pandemic, boxxe successfully transitioned to be a ‘Work from Anywhere’ company meaning we now employ people from across the UK. Employees are given the option to work from the main office in York, or work remotely from their homes and are able to switch between the two. Having this option has opened up jobs and careers across the country and reduces the issue of geographic location being problematic when joining boxxe. Currently, 21% of our workforce are outside of a 50-mile radius from York; this is expected to increase through our proactive measures for recruitment.
In 2021, we launched our boxxe Evolve Apprenticeship scheme aimed at making the technology sector more inviting for women and directly address the gender imbalance boxxe noticed within our Service Desk team. Six women were hired to join our Service Desk as Service Desk Support Analysts. The Evolve program reduces the barriers to entering our industry by providing technical knowledge and training, as well as direct experience. Throughout the course of their apprenticeship, the Evolve Apprentices work towards the RITTech recognised Level 3 Information Communications Technician – Azure Cloud Support Specialist qualification. This qualification is suitable for people at the beginning of a technical support role and will develop their IT knowledge, giving them the skills to support people in their organisation. The skills gained from this qualification are transferable to other organisations within the IT industry.
Equal opportunity

Equal opportunity

boxxe are part of specific diversity-increasing groups, which focus on levelling the inequality of jobs in some areas. Our engagement with the Disability Confident scheme and Stonewall Diversity Champion scheme displays boxxe’s commitment to tackling workplace inequality.
Employees are required to complete annual Equality, Diversity, and Inclusion online training through iHASCO. The training includes aspects such as the Equality Act, discrimination, how to be an ally and how to ensure fair access to opportunities. Individual completion of training is monitored by our Learning and Development Manager.
A group of employees carry out a Diversity, Equality, and Inclusion (DE&I) monthly group discussion around topics including mental health, gender biases, workplace diversity and how boxxe can continue to progress. This group brings together employees from across boxxe to discuss and plan companywide activities and initiatives in line with the CIPD DE&I calendar.
boxxe utilises TeamTailor to anonymise applicants and force equality and diversity by making the recruitment process blind. This method increases diversity in ethnic and racial backgrounds, gender, sexuality, and socio-economic backgrounds, ensuring candidates are only judged on their experience and skills.
As a silver accredited Armed Forces Covenant member, we work to help create employment opportunities for ex-service personnel and support staff members with training as military reservists. In signing this AFC pledge, we provide measures to make it easier for our employees to meet their service commitments, such as offering extra paid leave to attend annual training.
boxxe has a zero tolerance policy to modern slavery. We are committed to ensuring there is no modern slavery in our business or our supply chain. Our policy reflects our commitment to acting ethically and with integrity in all business relationships, and to enforcing effective systems to ensure modern slavery is not taking place within our business or supply chains.
Wellbeing

Wellbeing

boxxe developed twenty-five (25) family policies for their staff to support their physical and mental wellbeing. The policies include extended maternity/paternity leave, flexible working, home working and many more.
Our Work From Anywhere policy removes requirement to commute to the office daily and allows employees to choose whether they work from home, from the office, or both. This gives employees greater flexibility and allows them to maintain a better work-life balance by removing the stress of managing school runs, attending parent’s consultation meetings and other life events. boxxe’s H&S Officer ensures that all policies are being adhered to, especially in areas of our employee’s health when working from office or remotely.
boxxers benefit from regular workshops to discuss and provide guidance on various aspects of work and life, for example those relating to finance, investment, money worries, wellbeing, diversity, career, yoga, dieting, stress management, hobbies and many more. boxxe invites external speakers to those sessions who provide specialists advice. boxxe also utilise various communication tools, like surveys for staff to identify other specialists’ areas which will bring benefit.
Furthermore, boxxe give their employees a generous allowance of 5% of their time to be used to support local communities. This time can also be used leveraging individual skills and interests of our boxxers in supporting charitable organisations and initiatives. Some boxxers use their gardening skills to help upgrade sensory gardens at schools or organising events for schools and local communities. Allowing boxxers to use paid time to help communities has a positive impact on wellbeing and job satisfaction.
Our Partner Management allows us to choose suppliers who are capable to match our engagement into staff wellbeing, therefore ensuring all our subcontractors in delivery of this framework contracts will be extension of boxxe.

Pricing

Price
£219 to £37,070 a unit a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at peter.parsons@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.