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ANS GROUP LIMITED

Managed OS

ANS Managed OS Support delivers enterprise‑grade operating system management with 24/7 monitoring, patching, configuration, automation, and vendor escalation. Microsoft‑qualified experts proactively maintain stability, security, and performance, reducing operational overhead so organisations can focus on strategic outcomes while ANS prevents issues and ensures resilient, optimised OS environments.

Features

  • Reduced Risk through 24 x 7 technical support
  • Reduced Operational Overhead with ANS performing DBA Tasks
  • Improved Stability with ANS Performance Tuning
  • Increased stability with Architecture Validation & Design Guidance
  • Reduced Operational Overhead and staffing costs with ANS’ Night-Watch
  • Increased Availability through 24 x 7 x 365 proactive monitoring
  • Simplified Operations and Reduced Overhead with Task Automation
  • Reduced consumption bill with financial efficiency management
  • Increased control with cloud governance and security
  • Operating System Support & Patch Management

Benefits

  • Reduced Risk through 24 x 7 technical support
  • Reduced Operational Overhead with ANS performing Daily Tasks
  • Improved Stability with ANS Performance Tuning
  • Increased stability with Architecture Validation & Design Guidance
  • Reduced Operational Overhead and staffing costs with ANS’ Night-Watch
  • Increased Availability through 24 x 7 x 365 proactive monitoring
  • Simplified Operations and Reduced Overhead with Task Automation
  • Reduced consumption bill with financial efficiency management
  • Increased control with cloud governance and security

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@ansgroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

4 0 2 2 2 9 8 6 9 9 6 2 0 4 7

Contact

ANS GROUP LIMITED Steve Carroll
Telephone: +44 (0) 1612271000
Email: tenders@ansgroup.co.uk

About your service

Service categories

Cloud Support Services

Managed Cloud

Managed Public cloud

  • Managed Public IaaS

Service scope

Service constraints
All support is delivered remotely from our Manchester based 24/7 service desk

User support

Email or online ticketing support
Yes
Support response times
Customers will be able to take advantage of industry leading certified engineers and experts on the end of the phone 24x7x365.The service desk is backed by ITIL aligned process and provides comprehensive Response SLAs from P1 to P5:
P1 - 30 Mins
P2 - 1 Hour
P3 - 4 Hours
P4 - 1 Day
P5 - 2 Days.

All incidents are recorded in ANS’ Service Desk ITSM system under the Incident Management workflow. ANS records the name of the person reporting the incident, call time and any pertinent information, along with resolution criteria ensuring that the workflow is initiated correctly.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.2 AA
Web chat accessibility testing
Though we do not conduct any formal testing with assistive technology users, we have selected both Teams and Slack due to the variety of communication methods that are integrated – text chat, voice and video.
Support levels
ANS support includes Co-Managed, or Fully Managed. There is no price difference and a Technical Account Manager is included.
AI chatbot
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
Yes

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £1,150.00 £1,150.00
Associate business architect £1,250.00 £1,250.00
Business architect £1,350.00 £1,350.00
Lead business architect £1,500.00 £1,500.00
Data architect
Role level UK Rate Offshore Rate
Data architect £1,250.00 £1,250.00
Senior data architect £1,500.00 £1,500.00
Chief data architect £2,000.00 £2,000.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £1,500.00 £1,500.00
Senior enterprise architect £1,500.00 £1,500.00
Lead enterprise architect £2,000.00 £2,000.00
Principal enterprise architect £2,500.00 £2,500.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £1,150.00 £1,150.00
Network architect £1,350.00 £1,350.00
Lead network architect £1,500.00 £1,500.00
Security architect
Role level UK Rate Offshore Rate
Security architect £1,350.00 £1,350.00
Lead security architect £1,500.00 £1,500.00
Principal security architect £2,000.00 £2,000.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £1,250.00 £1,250.00
Solution architect £1,350.00 £1,350.00
Senior solution architect £1,500.00 £1,500.00
Lead solution architect £1,500.00 £1,500.00
Principal solution architect £2,000.00 £2,000.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £1,250.00 £1,250.00
Technical architect £1,350.00 £1,350.00
Senior technical architect £1,500.00 £1,500.00
Lead technical architect £1,500.00 £1,500.00
Principal technical architect £2,000.00 £2,000.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £1,250.00 £1,250.00
Principal cyber security audit and assurance £1,350.00 £1,350.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £1,150.00 £1,150.00
Lead cyber security governance and risk manager £1,250.00 £1,250.00
Principal cyber security governance and risk manager £1,350.00 £1,350.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Associate cyber security monitoring £1,150.00 £1,150.00
Lead cyber security monitoring £1,250.00 £1,250.00
Principal cyber security monitoring £1,350.00 £1,350.00
Cyber security incident response
Role level UK Rate Offshore Rate
Associate cyber incident response £1,150.00 £1,150.00
Lead cyber security incident response £1,250.00 £1,250.00
Principal cyber security incident response £1,350.00 £1,350.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Associate cyber security vulnerability management £1,150.00 £1,150.00
Lead cyber security vulnerability management £1,250.00 £1,250.00
Principal cyber security vulnerability management £1,350.00 £1,350.00
Cyber security digital forensics
Role level UK Rate Offshore Rate
Associate cyber security digital forensics £1,150.00 £1,150.00
Lead cyber security digital forensics £1,250.00 £1,250.00
Principal cyber security digital forensics £1,350.00 £1,350.00
Cyber security testing
Role level UK Rate Offshore Rate
Associate cyber security testing £1,150.00 £1,150.00
Lead cyber security penetration testing £1,250.00 £1,250.00
Principal cyber security testing £1,350.00 £1,350.00
Cyber security secure design
Role level UK Rate Offshore Rate
Associate cyber security secure systems architecture and design £1,150.00 £1,150.00
Lead cyber security secure systems architecture and design £1,250.00 £1,250.00
Principal cyber security secure systems architecture and design £1,350.00 £1,350.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Trainee analytics engineer £1,150.00 £1,150.00
Analytics engineer £1,350.00 £1,350.00
Senior analytics engineer £1,500.00 £1,500.00
Lead analytics engineer £1,500.00 £1,500.00
Head of analytics engineering £2,500.00 £2,500.00
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £1,150.00 £1,150.00
Data analyst £1,350.00 £1,350.00
Senior data analyst £1,500.00 £1,500.00
Principal data analyst £2,000.00 £2,000.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £1,150.00 £1,150.00
Senior data engineer £1,350.00 £1,350.00
Lead data engineer £1,500.00 £1,500.00
Head of data engineering £2,000.00 £2,000.00
Data scientist
Role level UK Rate Offshore Rate
Trainee data scientist £1,150.00 £1,150.00
Associate data scientist £1,250.00 £1,250.00
Data scientist £1,350.00 £1,350.00
Principal data scientist £2,000.00 £2,000.00
Lead data scientist £2,500.00 £2,500.00
Head of data science £3,000.00 £3,000.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £1,500.00 £1,500.00
Lead machine learning engineer £2,000.00 £2,000.00
Performance analyst
Role level UK Rate Offshore Rate
Associate performance analyst £1,150.00 £1,150.00
Performance analyst £1,350.00 £1,350.00
Senior performance analyst £1,500.00 £1,500.00
Lead performance analyst £2,500.00 £2,500.00
Head of performance analysis £3,000.00 £3,000.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Associate application operations engineer £1,150.00 £1,150.00
Application operations engineer £1,350.00 £1,350.00
Senior application operations engineer £1,500.00 £1,500.00
Lead application operations engineer £2,000.00 £2,000.00
Principal application operations engineer £2,500.00 £2,500.00
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £1,350.00 £1,350.00
Senior business relationship manager £1,500.00 £1,500.00
Lead business relationship manager £2,000.00 £2,000.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £1,350.00 £1,350.00
Change and release analyst £1,500.00 £1,500.00
Change and release manager £2,000.00 £2,000.00
Command and control centre manager
Role level UK Rate Offshore Rate
Operations analyst £1,350.00 £1,350.00
Senior operations analyst £1,500.00 £1,500.00
Operational control manager £2,000.00 £2,000.00
Head of command and control £3,000.00 £3,000.00
End user computing engineer
Role level UK Rate Offshore Rate
Associate end user computing engineer £1,350.00 £1,350.00
End user computing engineer £1,500.00 £1,500.00
Senior end user computing engineer £2,000.00 £2,000.00
Lead end user computing engineer £2,000.00 £2,000.00
Principal end user computing engineer £2,500.00 £2,500.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £1,350.00 £1,350.00
Major incident manager £2,000.00 £2,000.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £1,250.00 £1,250.00
Infrastructure engineer £1,350.00 £1,350.00
Senior infrastructure engineer £1,500.00 £1,500.00
Lead infrastructure engineer £2,000.00 £2,000.00
Principal infrastructure engineer £2,500.00 £2,500.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Associate infrastructure operations engineer £1,150.00 £1,150.00
Infrastructure operations engineer £1,350.00 £1,350.00
Senior infrastructure operations engineer £1,500.00 £1,500.00
Lead infrastructure operations engineer £2,000.00 £2,000.00
Principal infrastructure operations engineer £2,500.00 £2,500.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £1,150.00 £1,150.00
Problem manager £1,500.00 £1,500.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £1,150.00 £1,150.00
Senior service desk analyst £1,350.00 £1,350.00
Service desk manager £1,500.00 £1,500.00
Head of service desk £2,500.00 £2,500.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £1,150.00 £1,150.00
Service readiness analyst £1,350.00 £1,350.00
Service transition manager £1,500.00 £1,500.00
Lead service transition manager £2,000.00 £2,000.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £1,150.00 £1,150.00
Junior business analyst £1,250.00 £1,250.00
Business analyst £1,500.00 £1,500.00
Senior business analyst £2,000.00 £2,000.00
Lead business analyst £2,500.00 £2,500.00
Head of business analysis £3,000.00 £3,000.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £1,150.00 £1,150.00
Delivery manager £1,350.00 £1,350.00
Senior delivery manager £2,000.00 £2,000.00
Head of (Agile) delivery management £2,500.00 £2,500.00
Product manager
Role level UK Rate Offshore Rate
Associate product manager £1,150.00 £1,150.00
Product manager £1,350.00 £1,350.00
Senior product manager £1,500.00 £1,500.00
Lead product manager £1,500.00 £1,500.00
Head of product £2,500.00 £2,500.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,500.00 £1,500.00
Service owner
Role level UK Rate Offshore Rate
Service owner £1,500.00 £1,500.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £1,150.00 £1,150.00
QAT analyst £1,350.00 £1,350.00
Senior QAT analyst £1,500.00 £1,500.00
Lead QAT analyst £2,000.00 £2,000.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £1,150.00 £1,150.00
Test engineer £1,150.00 £1,150.00
Senior test engineer £1,350.00 £1,350.00
Lead test engineer £1,500.00 £1,500.00
Test manager
Role level UK Rate Offshore Rate
Test manager £2,000.00 £2,000.00
Head of test £2,500.00 £2,500.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Apprentice DevOps engineer £1,150.00 £1,150.00
Junior DevOps engineer £1,150.00 £1,150.00
DevOps engineer £1,350.00 £1,350.00
Senior DevOps engineer £1,500.00 £1,500.00
Senior DevOps engineer - management £2,000.00 £2,000.00
Lead DevOps engineer £2,000.00 £2,000.00
Lead DevOps engineer - management £2,500.00 £2,500.00
Principal DevOps engineer £2,500.00 £2,500.00
Principal DevOps engineer - management £3,000.00 £3,000.00
Frontend developer
Role level UK Rate Offshore Rate
Apprentice frontend developer £1,150.00 £1,150.00
Junior frontend developer £1,150.00 £1,150.00
Frontend developer £1,250.00 £1,250.00
Senior frontend developer £1,350.00 £1,350.00
Lead frontend developer £1,500.00 £1,500.00
Head of frontend development £2,000.00 £2,000.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £1,150.00 £1,150.00
Junior developer £1,150.00 £1,150.00
Developer £1,250.00 £1,250.00
Senior developer £1,500.00 £1,500.00
Senior developer - management £2,000.00 £2,000.00
Lead developer £2,500.00 £2,500.00
Lead developer - management £2,500.00 £2,500.00
Principal developer £3,000.00 £3,000.00
Principal developer - management £3,000.00 £3,000.00

User-centred design roles

Content designer
Role level UK Rate Offshore Rate
Associate content designer £1,150.00 £1,150.00
Junior content designer £1,150.00 £1,150.00
Content designer £1,350.00 £1,350.00
Senior content designer £1,500.00 £1,500.00
Lead content designer £2,000.00 £2,000.00
Head of content design £2,500.00 £2,500.00
Content strategist
Role level UK Rate Offshore Rate
Content strategist £1,350.00 £1,350.00
Interaction designer
Role level UK Rate Offshore Rate
Associate interaction designer £1,150.00 £1,150.00
Junior interaction designer £1,150.00 £1,150.00
Interaction designer £1,350.00 £1,350.00
Senior interaction designer £1,500.00 £1,500.00
Lead interaction designer £2,000.00 £2,000.00
Head of interaction design £2,500.00 £2,500.00
Service designer
Role level UK Rate Offshore Rate
Associate service designer £1,150.00 £1,150.00
Junior service designer £1,150.00 £1,150.00
Service designer £1,350.00 £1,350.00
Senior service designer £1,500.00 £1,500.00
Lead service designer £2,000.00 £2,000.00
Head of service design £2,500.00 £2,500.00
Technical writer
Role level UK Rate Offshore Rate
Technical writer £1,500.00 £1,500.00
Lead technical writer £2,000.00 £2,000.00
User researcher
Role level UK Rate Offshore Rate
Associate user researcher £1,150.00 £1,150.00
Junior user researcher £1,150.00 £1,150.00
User researcher £1,350.00 £1,350.00
Senior user researcher £1,500.00 £1,500.00
Lead user researcher £2,000.00 £2,000.00
Head of user research £2,500.00 £2,500.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
LRQA
ISO/IEC 27001 accreditation date
Tuesday 24 June 2025
What the ISO/IEC 27001 doesn’t cover
N/A Full scope
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
Who accredited the ISO 9001 certification
LRQA
ISO 9001 accreditation date
Tuesday 24 June 2025
What the ISO 9001 doesn’t cover
N/A - Full Scope
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
PCI Security Standards Council
PCI DSS accreditation date
Friday 8 August 2025
What the PCI DSS doesn’t cover
No cardholder data in scope.
No insecure services, protocols, or daemons.
No wireless networks in scope.
ANS does not have access to any cardholder data.
ANS does not have access to any cardholder data.
All in-scope servers have Windows
Defender AV solution installed.
All removable media is disabled by default
No bespoke and custom software development
The only bespoke solution is TechDB
No public-facing web applications in scope.
No pre-production environment
No system development
No application and system accounts in scope.
No user access to query repositories of stored cardholder data.
No remote access to customer premises
No cardholder data or customer access in scope.
MFA system is not susceptible to replay attacks
No application and system accounts that can be used interactively.
No media with cardholder data.
No hard-copy materials with cardholder data.
No POI devices that capture payment card data in scope.
No CHD in scope.
ANS is not a multi-tenant provider.
No payment pages in scope.
No cryptographic suites or protocols in scope.
There are no TPSPs in scope.
There is no cardholder data in scope.
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
C0b25fab-fa90-4e67-a2eb-851d67f11fd9
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
9f752e61-ca81-49da-a1d0-5b982f14ce38
Other security certifications
Yes
Any other security certifications
  • ISO27018: 2019
  • ISO 42001 - AI
  • ISO27017: 2015

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@ansgroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.