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SVGC Limited

Digital Transformation Service

Our Digital Transformation Services enhance business potential by leveraging digital technologies including Data Science & Analytics, AI and Machine Learning, Cloud hosting services and the integration of digital tools, legacy structured and unstructured data, and data validation and verification processes, to enhance how business digital capabilities and services are delivered.

Features

  • Standard data architecture design to integrate legacy and future systems
  • Integration of multiple legacy business data applications
  • Establishment of information flow between disparate systems
  • Creation of a unified data warehouse solution
  • Combining data feeds for multiple sources, transforming raw data
  • Consistency in central business datasets to facilitate common data sharing
  • Delivering reliability in data through validation, verification and centralisation
  • Data Onboarding using Extract, Transform, Load (ETL) data transformation
  • Reporting of data in real-time support tactical decision making
  • Enforcing data retention governance

Benefits

  • Improved Data Analytics to provide real-time informed decision-making
  • Collaboration across common validated business data
  • Enhanced capability and service delivery productivity
  • Reduced resource costs and inefficiencies in data generation
  • Removal of duplicated data
  • Removal of inconsistencies in multiple varying data definitions across teams
  • Eradication of disjointed business systems
  • Integration of legacy business applications across common validated data
  • Improved visibility of business data across the organisation
  • Consistent management of common business data

Pricing

£817 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at commercial@svgc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 0 2 5 7 4 9 1 6 6 7 0 0 0 4

Contact

SVGC Limited Ms Julia Campbell
Telephone: 01747820900
Email: commercial@svgc.co.uk

Planning

Planning service
Yes
How the planning service works
Our AI, Data Science, Data Analytics and Digital Transformation Service consultants will establish Cloud hosting needs where necessary, in support of the provision of Digital Transformation deliverables. This may include the deployment of a Data Warehouse with associated Data Landing Platform(s) to support the extract, transform and load (ETL) data transformation process. Our consultants will guide and recommend how Cloud services should be employed to deliver Digital Transformation services or advise on how current Cloud services may need to be adapted to host improved AI and Data Science capabilities. The service will work alongside client and other legacy / new business application provider stakeholders to establish the nature of the appropriate Digital Transformation Cloud hosted environment solution; this may be Public Cloud(s), Private Cloud(s) or On-Prem (secure) hosted service(s). Working with Cloud provision partners, our consulting service will define and establish the most appropriate cloud hosting services to meet the Digital Transformation needs.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Our Digital Transformation consultants will offer training through three primary delivery means to allow established Buyer developers to take on knowledge delivery, where feasible: [1] Knowledge Transfer [2] Coaching [3] Workshops.[1] Knowledge Transfer sessions, formal training lessons based upon key learning points, with delivery of knowledge through formal recorded training and development sessions.
[2] Coaching - informal delivery of coaching for development of Skills through regular Clinics offering direction, supervision and support to key Buyer data management stakeholders in digital development advice and hand-holding; typically through a process of Explain, Demonstrate, Imitate, Practice with the intent to increase complexity of delivery through progressive Crawl, Walk, Run periods.
[3] Workshops - semi-formal delivery of data engineering and process management for data science and AI development , change management and release management.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We will provide service support to set-up and establish Digital Transformation services in the Cloud. Our Digital Transformation services are designed to run either in-Cloud or On-Prem; our Digital Transformation consultancy team will work closely with the buyer stakeholders and their legacy business application providers to establish the Cloud hosting needs and also the route to data migration of existing data from legacy data stores to centralised data warehousing.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Our Digital Transformation consulting team will work with the Buyer IT systems engineers, software vendors, Cloud service host provider(s) and Buyer IT stakeholders to dashboard the performance of applications, Cloud services and Network provision. Recommendation will be made to configure the Digital Transformation solution and data warehouse for performance. The Cloud instance will be reviewed to ensure correct leverage of Cloud caching and processing configurations to ensure the right compute instance is in place and optimised for features such as storage capacity and data-intensive processing. Networking will be reviewed to assess bandwidth and network availability, minimise latency, packet loss and jitter and maximise throughput.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We provide Digital Transformation services hosted by a Cloud service provider of either Buyer service choice or of our own recommendation where the Buyer has no available or preferred Cloud service provider, for public or private (secure) on-line Cloud services. Where a Cloud service provider can be chosen by the buyer, public or private, we will seek to host Digital Transformation services e.g. data warehouse on that Cloud service. Where we are providing the Cloud hosting service, our Cloud service provider will provide the services to support that cloud hosting, including hosting data warehouse and/or applications across the available network of physical and virtual servers, providing compute resources from a resource pool with the ability to scale resources to the services up or down, as required, with aligned security and disaster recovery services.

Service scope

Service constraints
Availability of Digital Transformation service Database Architects, Data Scientists, Data Analysts and AI developers; where demand is in place and sufficient resources are unavailable from permanent staffs, SVGC may seek resources from approved Associate staffs in the first instance, otherwise from approved Data Science and Digital Transformation resource pools within the SVGC eco-system.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Office Hours; the question will be assigned to a consultant and an initial response provided within 1 office day / 8 hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
No
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
We have experience of applying assistive technology support tools across a range of Windows based application projects. We make use of WCAG compliant chat interfaces in order to ensure assistive technology users are able to make use of commonly available and familiar assistive technologies such as Narrator, Magnifier, Closed Captions and Windows Speech Recognition to support users across the disability spectrum.
Support levels
Digital Transformation, Data Science, Data Analytics, AI and M/L support services are supplied on the basis of a defined requirement and scope for support supply, either across a fixed term project delivery agreement or on a T&M delivery basis across SFIA assigned day rates. We are typically able to offer a price for remote Tier 2 Technical Support and remote Tier 3 Expert Technical Support where Tier 0 Self-Help and Tier 1 Help-Desk are provided locally by the Buyer.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus ISOQAR
ISO/IEC 27001 accreditation date
11/07/2023
What the ISO/IEC 27001 doesn’t cover
Services outside of data-centric and digital support to Programme Leadership and support for major programmes and projects using P3M and digital data processes.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

SVGC believes in the value of diversity at our company and that the individual contributions of all SVGC staffs deliver our success, committed as we are to providing Data Science, Analytical, AI and M/L services as a supplier to Buyers, free from discrimination.

Pricing

Price
£817 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at commercial@svgc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.