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SoftwareONE

Digital Supply Chain (DSC) Service - Software Procurement

SoftwareONE’s Digital Supply Chain (DSC) Simple Service manages tail-end spend, simplifies purchasing experience, drives for best price, staying on track with renewals, and reducing process and transactional costs.

Features

  • Central purchase information
  • Custom individual product catalogue over all publishers within your standard
  • Align the current demand with upcoming renewals
  • Archive of quotes, orders and invoices
  • Reporting archive
  • Easy to use interface for all software requests
  • Onboarding to SoftwareONE's Pyracloud with individual catalogue
  • Quarterly service reviews with catalogue and renewal management

Benefits

  • Renewal analysis for saving potential
  • Optimise costs by utilising software out of existing frame contracts
  • Managed platform with support and success manager
  • Ongoing self-service purchase, review of quotes/orders/invoices

Pricing

£20 to £20,000 a unit

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at technology-products.uk@softwareone.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 0 2 6 5 9 9 2 0 0 4 8 9 7 3

Contact

SoftwareONE Tom Hook
Telephone: +44 203 005 0238
Email: technology-products.uk@softwareone.com

Planning

Planning service
Yes
How the planning service works
Optimisation
• Assist you in standardisation to reduce the software which is not in your regular whitelist
• The Service Success Manager provides cutting edge knowledge to optimise and maintain your individual software catalogue of supported publishers, maintaining application rationalisation.
• Protection from wrong orders. Sometimes products can be ordered by mistake because they have a similar name, are cheaper and not part of the contract or your standard.
• Plan your budgets and analyse historical data.
• Reduce administration efforts and costs by automating processes.

Processes Management:
• An easy to use interface where all software requests for all employees can be organised regardless of geographical spread, saving time and effort.
• Predefined shopping lists help deploy smooth software bundle requests for certain topics, e.g. a package of software for a new hire or all participants of a project.
• The service also includes the management of renewals for your expiring agreements, licenses or subscriptions.
• With the Service Success Manager you get all our knowledge and assistance during the renewal process. Additionally, the Service Success Manager provides recommendations for the catalogue maintenance.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Our Service Success Manager provides training and consultancy to support customers with the procurement of software licensing.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
Some software can only be purchased direct from Vendors, and as such would be outside the scope of the procurement aspect of the service.

User support

Email or online ticketing support
Email or online ticketing
Support response times
4 working hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
N/A
Web chat accessibility testing
N/A
Support levels
Response times: 4 working hours.
Request to quote for software in catalogue: Available instantly in PyraCloud platform.
Request to quote for software not in catalogue, where software vendor is in SoftwareONE's portfolio: 3 Business Days.

The above SLAs are provided to all DSCSimple customers at no additional cost. A Service Success Manager is provided to support each customer.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
All potential software vendors, e.g. Microsoft etc.

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Irclass Systems and Solutions PLC
ISO/IEC 27001 accreditation date
26/12/2019
What the ISO/IEC 27001 doesn’t cover
Not Applicable
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery

Fighting climate change

At SoftwareOne, we are committed to making a positive impact on society beyond our core services. As part of our G-Cloud service provision, we will continue to actively engage with in-house volunteering initiatives, including our “Harmony Day” programme. We intend to address fighting Climate Change by: Our team recognizes the urgent need to combat climate change. Through our Harmony Day programme, we encourage employees to volunteer their time and skills toward environmental causes. We have previously organised tree-planting days and are looking to collaborate with new environmental organisations. By dedicating some of our our Harmony Days to climate-related projects, we contribute directly to reducing carbon emissions, promoting sustainable practices, and raising awareness about environmental issues

Covid-19 recovery

At SoftwareOne, we are committed to making a positive impact on society beyond our core services. As part of our G-Cloud service provision, we will continue to actively engage with in-house volunteering initiatives, including our “Harmony Day” programme. We intend to address economic inequality by: As part of our commitment to social value, we will channel our Harmony Day efforts toward addressing this issue. Our Social Value lead will look to engage our public sector team with volunteering organiations that support marginalised communities, low-income families, and individuals facing economic hardships. Whether it’s mentoring underprivileged youth, providing job readiness workshops, or supporting food banks, our team will aim to contribute to reducing economic disparities through volunteering days.

Pricing

Price
£20 to £20,000 a unit
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at technology-products.uk@softwareone.com. Tell them what format you need. It will help if you say what assistive technology you use.