ATOMIC MULTIMEDIA CONSULTANTS LIMITED

Mapping and Route Authoring Platform

A cloud-based geospatial platform that enables organisations to create, edit, analyse and manage maps and route data. The service includes route-authoring tools, mapping layers, datasets, dashboards, collaboration features, and import/export capabilities.

Features

• Web-based interactive mapping with configurable spatial data layers
• Route authoring and editing using intuitive map-based tools
• Import and export of geospatial data in common formats
• Role based access control and user permissions management
• Real-time visualisation of routes, assets and operational data
• Secure APIs for integration with external systems and datasets
• Audit logging of user actions and configuration changes
• UK-hosted AWS infrastructure with high availability
• Browser-based access with no local software installation
• Data export capabilities supporting open, machine-readable formats

Benefits

• Plan, design and update routes quickly using intuitive mapping tools
• Reduce manual planning effort and reliance on spreadsheets
• Improve operational visibility through shared, up to date maps
• Support consistent route design across teams and services
• Enable faster decision making using real-time spatial information
• Simplify collaboration between operational and planning teams
• Reduce errors through controlled access and audit visibility
• Export route data easily for reporting and downstream systems
• Access mapping tools securely from any modern web browser
• Adapt routes rapidly in response to changing operational requirements

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@atomicmedia.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

402726646336435

Contact

Andy Webber
01159411444
info@atomicmedia.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Public Order and Safety
  • Other
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The service is delivered as a browser-based SaaS and requires a modern, supported web browser and internet connectivity. Planned maintenance may occur outside core business hours and is communicated in advance. Integration with external systems depends on the availability and compatibility of those systems. Very large data imports or specialist geospatial formats may require additional configuration or support.
• System requirements:
  • Modern supported web browser such as Chrome, Edge or Firefox
  • Reliable internet connection to access the cloud hosted service
  • JavaScript enabled within the user’s web browser
  • Cookies enabled for authentication and session management
  • Screen resolution sufficient to display interactive maps clearly
  • Supported operating system with current security updates applied
  • Optional identity provider for single sign on integration
  • Access to upload and download standard geospatial file formats
  • Firewall rules allowing outbound HTTPS connections
  • No local software installation or additional licences required

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Weekdays, business hours with a 1 business day SLA for responses.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Atomic provides tiered cloud support services designed to align with buyer requirements and service level expectations. Support is delivered through Bronze, Silver, Gold and Custom tiers, allowing buyers to select the appropriate level of coverage based on criticality, complexity and operational need.; ; All tiers include access to atomic’s support portal, email and phone support, incident management and remediation of defects within supported functionality. Higher tiers provide faster response and resolution targets, proactive monitoring, performance and API monitoring, regular maintenance activities and enhanced reporting. Custom support tiers can be agreed to meet specific service level or operational requirements.; ; Support costs vary by tier and are defined within the service pricing and rate card. Charges reflect the level of coverage, response times, monitoring scope and proactive services included. Enhanced SLAs, extended hours or 24/7 coverage are available at additional cost and agreed in advance.; ; Each supported service is assigned a named Technical Account Manager who acts as the primary point of contact. The Technical Account Manager is supported by experienced cloud support engineers who provide escalation handling, incident resolution, optimisation and ongoing service improvement.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We help users start using the service through a structured onboarding approach. This includes initial tenant setup, user access configuration and guidance on recommended security settings. We provide online documentation, user guides and example configurations to support self-service adoption. Remote training sessions can be provided to administrators and users to demonstrate key features such as mapping, route authoring and data management. Optional onsite training or additional configuration support is available as a separate service if required.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, users can extract their data using the service’s built-in export tools and APIs. Administrators can download route data, mapping layers, configuration data and audit logs in open, machine-readable formats such as CSV, GeoJSON or JSON. Users retain access during an agreed offboarding period to complete data extraction. Guidance is provided to support export, and no additional software is required.
• End-of-contract process: At the end of the contract, customers retain access to the service for an agreed offboarding period. During this time, they can extract all data using the platform’s standard export tools or APIs. Exported data includes routes, mapping layers, configuration data and audit logs in open, machine-readable formats. Guidance is provided to support data extraction. Once the offboarding period ends and extraction is complete, the service is disabled and all customer data is securely deleted in line with our data retention and destruction policy. Evidence of deletion can be provided on request.; ; The contract price includes access to the SaaS platform and all standard features, UK-hosted infrastructure, maintenance, security updates, monitoring, standard support, online documentation, user guidance and regular platform enhancements delivered through the shared roadmap. Data export using built-in tools is included.; ; Additional costs may apply for optional services that are not required to operate the platform. These include specialist onboarding or training sessions, onsite support, large-scale data migration assistance, advanced integrations with third-party systems, dedicated environments or enhanced service levels. All optional services are clearly defined and priced separately.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The desktop service provides the full feature set, including route authoring, map configuration, data management and administrative functions. The mobile service is optimised for viewing maps, routes and operational information on smaller screens. Some advanced editing, configuration and administrative features may be limited or unavailable on mobile devices to ensure usability and performance.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Yes. The service provides a web-based user interface accessible through a modern browser. It includes interactive mapping, route authoring tools, data management features and administrative controls. APIs are also available for system-to-system integration.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The service interface is designed and tested in line with WCAG 2.2 AA principles. Testing includes use of screen readers, keyboard-only navigation, browser zoom and high-contrast modes. Accessibility checks are performed during development and release cycles, and feedback is used to improve navigation, focus handling and form interactions. We continue to review and improve accessibility as part of ongoing service development.
• API: No
• Customisation available: Yes
• Description of customisation: Buyers can customise the service through the set configuration options provided within the platform. This includes configuring maps and layers, defining routes, managing user roles and permissions, setting metadata and labels, and controlling data imports and exports. Customisation is limited to configuration using standard features. Buyers cannot modify the core platform, underlying infrastructure or application code.

Scaling

• Independence of resources: The service is designed to ensure consistent performance for all users. Customer data and workloads are logically segregated, with access controls preventing cross-tenant impact. The platform uses automatic scaling to adjust capacity during periods of increased demand, and monitoring is in place to detect and manage abnormal usage. Rate limits and usage controls are applied to protect the service from excessive demand by any single user. These measures ensure one customer’s activity does not adversely affect others.

Analytics

• Service usage metrics: Yes
• Metrics types: Dependent on support tier, privileged roles may access basic service usage metrics via in-built features.
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users export their data using the service’s built-in export tools and APIs. Administrators can download route data, mapping layers, configuration data and audit logs in open, machine-readable formats such as CSV, GeoJSON or JSON. Bulk exports can be performed without additional software.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee 99.9% monthly service availability for the production service. Availability is measured per calendar month and excludes planned maintenance windows, emergency security updates and factors outside our control such as customer network connectivity or third-party system failures.; ; If availability falls below 99.9% in a given month, customers are eligible for service credits applied to the next billing period. Credit levels are defined in our service level agreement and typically range from 5% to 25% of the monthly subscription fee, depending on the level of service disruption. Service credits are the sole remedy for failure to meet availability targets.; ; The service is hosted on resilient UK-based public cloud infrastructure with automated scaling, redundancy and continuous monitoring to support consistent availability and rapid incident response.
• Approach to resilience: The service is designed for resilience using cloud-native patterns and managed services. It is hosted on UK-based AWS infrastructure that provides physical datacentre security, redundancy and resilience as part of the underlying platform. Application components are deployed across multiple availability zones to reduce the impact of individual infrastructure failures.; ; The service uses automated scaling to manage changes in demand and maintain performance. Data is stored using managed services that provide replication, backup and recovery capabilities. Continuous monitoring and alerting are in place to detect service degradation and trigger rapid response.; ; Regular backup and restore testing supports recovery objectives, and resilience controls are reviewed as part of our ISO 27001-aligned security and operational processes. Planned maintenance is designed to minimise service impact.; ; Further detail on datacentre resilience, backup strategies and recovery objectives can be provided to buyers on request through appropriate channels.
• Outage reporting: Email alerts and a health/availability page on a separate, dedicated platform.

Identity and authentication

• User authentication needed: Yes
• User authentication: Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Administrative access is controlled through role based permissions and least privilege. Management functions are limited to authorised personnel, with all activity logged and monitored. Elevated access requires multi factor authentication and is subject to regular review.; ; Support access is restricted to verified customer contacts. Support staff follow defined procedures and operate within approved access limits when assisting users. All actions taken through management interfaces or support channels are recorded for audit and governance purposes.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We operate a formal Information Security Management System (ISMS) that is certified to ISO 27001. Our information security policies cover access control, asset management, risk management, secure development, incident management, vulnerability management, change management, supplier assurance and business continuity.; ; Information security governance is overseen through our ISMS structure, with defined roles and responsibilities and regular reporting to senior management through management review and risk governance forums. Security risks, incidents and control effectiveness are reviewed as part of scheduled ISMS reviews and audits.; ; We ensure policies are followed through mandatory staff training, documented procedures, technical controls, continuous monitoring and regular internal audits. Compliance is independently validated through external ISO 27001 surveillance and recertification audits. All employees and contractors are required to comply with our information security policies as part of their contractual obligations, supporting continual improvement and effective security management.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We operate configuration and change management processes governed by our ISO 27001 certified Information Security Management System. All service components, including application code and infrastructure configuration, are tracked throughout their lifecycle using version control and configuration repositories.; ; Changes follow a controlled process including peer review, automated testing and approval before deployment. Each change is assessed for potential security, privacy and availability impact, including review of dependencies, access controls and vulnerability risk.; ; Higher risk changes receive additional governance review. Deployments use automated pipelines to ensure consistency and reduce risk. All changes are logged, monitored and supported by rollback procedures.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability management is operated through our ISO 27001 certified Information Security Management System. Potential threats are identified using automated security testing, including static and dynamic analysis, alongside continuous service monitoring. Findings are assessed based on risk and impact.; ; Confirmed vulnerabilities are prioritised for remediation. Critical issues are addressed as soon as possible, while lower risk items are resolved through scheduled maintenance.; ; Threat intelligence is gathered from vendor advisories, cloud provider alerts, industry notifications and CERT publications, enabling timely assessment and response to emerging risks.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We operate protective monitoring through our ISO 27001 certified ISMS. Potential compromises are identified using centralised logging, automated alerts and monitoring of access patterns, authentication events and service behaviour.; ; When suspicious activity is detected, alerts are reviewed to confirm impact and our incident management process is followed to contain, investigate and remediate the issue.; ; High severity incidents are responded to promptly, typically within one hour of detection. Lower severity events follow defined response targets. Monitoring outcomes are reviewed regularly to improve detection and controls.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We follow a defined incident management process with established playbooks for common events, including service disruption, security incidents, access problems and integration issues. Incidents are categorised by severity and managed through documented response and escalation steps.; ; Users raise incidents through our support portal, email or telephone. All incidents are logged and tracked. For significant incidents, we provide clear incident reports covering impact, actions taken and any follow-up measures, with progress updates shared until resolution.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 3%
• Between £1,000,001 and £2,500,000: 4%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 7.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Friday 19 December 2025
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: F9816734-3dd4-4efd-be20-e240e4fe8aad
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@atomicmedia.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.