Cognizant Worldwide Limited

Cognizant Oracle ERP Cloud Advisory Services

Our advisory services utilise an integrated, quick-scan approach to help organisations assess their readiness to adopt Oracle ERP Cloud. We evaluate organisations business and IT strategy and then map that into Oracle’s product roadmap. We do provide full-fledged planning services, which has been omitted from this service write-up below.

Features

• Simplify Talent process with robust Security and Data Protection
• Amplify Employee Experiences
• Personalise technology for business goals
• Adaptive Reskilling powered by Cloud ApplicationMachine Intelligence Powered Talent Strategies
• Pivot to Digital through Automation and Enterprise Chatbots
• Agile Technology for changing business needs
• Move confidently with Cloud Accelerator Lab with high Performance
• Research-based technology to support people strategies
• Modern Technology powered by Cloud Architecture

Benefits

• Incorrect 'Planning' service below. Full fledged Planning service provided.
• Pre-populated templates to guide customers through a recommended setup
• Pre-built test scripts to improve quality and shorten testing timeframes
• Playbook day-to-day implementation plan encapsulating learning across 160+ Cloud engagements
• Pre-built reports to simplify data collection, validate conversion data loads
• Q&A document to uncover customer needs across Oracle ERP Cloud
• Global Oracle practice of 1000+ Oracle Cloud specialists
• Four time winner of Oracle Cloud Specialised Partner Award
• Accelerated Oracle ERP Cloud deployment using Rapid Start implementation methodology

£415 to £1,550 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at inquiryPSandHealth@cognizant.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

403112741863656

Contact

Frank Mcdade
+44 (0) 7711 588 127
inquiryPSandHealth@cognizant.com

Planning

• Planning service: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CREST
  • Tigerscheme
  • Cyber Scheme
  • Other
• Other security testing certifications: Certified Ethical Hacker (CEH)

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Cognizant provides an ongoing, subscription based support option allowing customers to become part of a broad community of Oracle cloud customers. Cloud Central Support focuses on a pro-active approach to cloud management, allowing a customer's team to stabilise, maintain and grow their application knowledge. This service is provided as an extension of the customer's resources used to support the organisation. Cognizant offers support for all projects post go-live in a scalable, 24x7x365 model to meet customer needs. With this model, our Managed Services team becomes an extension of customers Oracle team for activities such as Remote Implementation and low cost Upgrades, Road-Mapping Assistance, Patching and Release Management, Project Management, Application Effectiveness Reviews, Solution Design and Configuration, Functional Training, Oracle SR Management, and Staff Augmentation among others. Cognizant would recommend further dialogue to determine the level of support required for your implementation post go-live. A choice of a low cost subscription or a “pay for what you use” models exist for customers. We encourage customers to become self-sufficient without missing out on any benefits of the cloud.

Service scope

• Service constraints: None.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: To be set out within the agreed SLAs.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Basic testing
• Support levels: This is a service based on daily rates according to our SFIA rate card. We will work with the purchasing organisation to agree the scope of the planning exercise and provide either a T&M or fixed price to cover this scope including any required support during the execution of the service. We also provide a unit pricing model which enables customers to pay only for services consumed (based on the number of devices supported) and an indicative pricing estimate can be arrived at by choosing the appropriate service from the rate card provided in the pricing document.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV Business Assurance
• ISO/IEC 27001 accreditation date: 02/07/2021
• What the ISO/IEC 27001 doesn’t cover: Certain locations of Cognizant are not in scope of the certification
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO 22301 – Business Continuity Management System

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  OUR SOCIAL VALUE COMMITMENT; We support and deliver across all identified areas of Social Value. We have provided the below as an example for Fighting Climate Change.; Our Social Value typically has two components:; 1-Reducing the greenhouse gas emissions of clients’ in house software development/support teams.; 2-Training technical teams in ways of working that reduce GHG emissions.; Below is dependent on the size/scope/length of the engagement:; ACTIONS WE WILL UNDERTAKE; • We typically start with a one-day workshop to 1) Define what sustainability is in terms of software development/support. 2) Agree what can be measured, monitored and improved. 3) Produce a comprehensive Social Value Plan outlining our actions.; • We use Cognizant's Carbon Footprint Calculator to measure and report on the IT team’s baseline emissions, using energy as a proxy. This data drives action planning and progress tracking.; • If appropriate, our specialists conduct in-depth assessments of existing services/ways of working and identify areas where environmental impacts can be reduced. This process aligns with the Greenhouse Gas Protocol Product Standard and ISO/IEC 21030 standards for software measurement. We will assess ideas such as 1) cloud migration (eg optimised scalability). 2) Cloud native design (eg microservices and containers). 3) Green software design (eg code that minimises resource usage); • If appropriate, we host workshops to discuss findings and agree changes in ways-of-working.; SUSTAINABILITY PRINCIPLES; We typically run sprints to test changes and measure improvements. We agree ways to integrate these techniques into business as usual.; EMBEDDING THE PRINCIPLES; We train client’s staff in the new ways of working by a blend of joint working, training sessions, and an on-line Sustainability Guide which will cover best practices for sustainable design, development, and operations. We periodically meet with the client to encourage continuous improvement through a blend of refresh training and challenge.

Pricing

• Price: £415 to £1,550 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at inquiryPSandHealth@cognizant.com. Tell them what format you need. It will help if you say what assistive technology you use.