ANS Group

Microsoft Dynamics 365 and PowerPlatform for Alumni Management

Our Business Value Assessment ROI Navigator is designed to help you build, plan and execute business transformation strategies. It’s made up of a 3-stage process which includes Envisioning, a Business Value Assessment and a Solution Assessment, designed to help you understand and prepare for disruptive changes.

Features

• Customer Service Management, Tenant Management and Property Management
• Contractor Management and Maintenance Management
• Compliance Management
• Document Management
• Out of the box integration with other Microsoft technologies
• Built in security, compliance and governance
• End to end business process and workflow automation
• IT Service Management (ITSM)

Benefits

• Reduce costs through automated business processes / efficient operational developments
• Integration to systems across authority provides single view of customer
• Reduce costs by providing citizen self service capabilities
• Delivers time savings, improves efficiencies, provides rapid time to value
• Enhance customer satisfaction with personalised and automated services
• Establish a digital platform and take advantage of latest technology
• Low code/ no code rapid app deployment as services evolve
• Improve overall operational and administrative efficiency
• Proactive reporting / trend analysis to maximise improved service provision

£0.01 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@ansgroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

403595824864045

Contact

Reece Whittaker
+44 (0) 1612271000
tenders@ansgroup.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Microsoft Dynamics 365 and Microsoft Azure
• Cloud deployment model: Public cloud
• Service constraints: Internet Access is required to connect to the applications.
• System requirements: Most up-to-date web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Customers will be able to take advantage of industry leading certified engineers and experts on the end of the phone 24x7x365.The service desk is backed by ITIL aligned process and provides comprehensive Response SLAs from P1 to P5:; ; P1 - 30 Mins ; P2 - 1 Hour ; P3 - 4 Hours ; P4 - 1 Day ; P5 - 2 Days; ; All incidents are recorded in ANS’ Service Desk ITSM system under the Incident Management workflow. ANS records the name of the person reporting the incident, call time and any pertinent information, along with resolution criteria ensuring that the workflow is initiated correctly.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We offer two levels of Support below:; - Standard; Portal Access ; Telephone and remote diagnostics for faults ; Service Desk - Non Business Critical ; Service Desk - Business Critical faults ; Priority Escalation to Vendor for faults ; ; - Enhanced; *Includes standard offerings; Customer Success; Service Reviews; Change Architecture Validation
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: At ANS, we believe that helping our clients prepare for, implement and manage organisational change is paramount if they are to achieve long-term success. ANS are highly focussed on helping customers to achieve full user adoption and our implementation methodology has been proven to create an environment that makes success much more likely by focussing on ongoing knowledge transfer and training.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: MS Word
• End-of-contract data extraction: Should the contract end for any reason, ANS will need to assess what steps need to be followed to ensure data is extracted efficiently.
• End-of-contract process: This scenario will need to be discussed on a case by case basis. Access to the support service will end when the contract does.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Microsoft provide a mobile application for iOS (10+), Android (4.4+) and Windows (10+) which can be configured to provide access to records within D365. ; ; Alternatively, The unified interface in Dynamics 365 ensures that if you chose to access the application via a web browser on a mobile, desktop or tablet, the experience of using and navigating 365 will be the same.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The unified interface for Dynamics 365 ensures that accessing the application on different devices such as tables, desktops and mobiles will look and feel the same. Ensuring the user experience is streamlined across multiple form factors.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Via a web broswer and URL.
• API: Yes
• What users can and can't do using the API: This can be controlled and configured by ANS
• API documentation: Yes
• API documentation formats:
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Dynamics 365 can be fully configured to suit the customer's specific requirements. As part of our implementation process, ANS will teach your core team how to manage and configure the solution moving forward.

Scaling

• Independence of resources: Dynamics 365 is hosted by Microsoft. This service includes platform monitoring allowing you to see in real-time if there are any performance issues

Analytics

• Service usage metrics: Yes
• Metrics types: Dynamics includes an admin centre where you can monitor
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Dynamics 365 Licences

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Using standard out-of-the box export functionality within Dynamics 365
• Data export formats: Other
• Other data export formats:
  • XML
  • XLSX
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • XLSX
  • TXT
  • ZIP

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: Other
• Other protection within supplier network: N/A

Availability and resilience

• Guaranteed availability: Microsoft maintain service availability. The admin centre allows you to see any potential downtime or issues that may have caused the system issues for any given reason.
• Approach to resilience: Multiple data centres around the world
• Outage reporting: Dynamics 365 gives you access to the admin centre where users can monitor the availability of applications in real-time

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Ensure that users assigned to the project can access the system for the duration needed.; ; The support team will only be able to access the system agreed within the support contract, as and when it's needed
• Access restriction testing frequency: Never
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: 19/06/2018
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: NCC Group
• PCI DSS accreditation date: 01/04/2016
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: Approved and mandated from the Executive with day-to-day responsibility delegated to the Business Assurance Manager, with every manager in the business having responsibility for ensuring their teams apply the policies and procedures. ; ; The framework consists of ISMS Manual, supported by detailed procedures. All of this is made available to staff on the ANS intranet, who are directed to read and digest its content as part of ongoing security training and agree to its adherence as part of their contract of employment. ; Security procedures are internally audited annually, and subject to annual external surveillance audit. ; ; The Business Assurance Manager reports to the COO for taking direction and providing feedback on ISMS measurements. Further responsibility is addressed with key Senior Managers and procedure owning Managers in the Business Assurance Co-ordination Team, which is supported by a cross business Cyber Security team. ; ; All staff attend induction training as they join ANS, followed by completion of a full security training course within 3 months. Refresher training is provided on an ongoing basis, with specialist training aimed at specific job roles. Ongoing security awareness is provided through newsletters, company-wide “just-in-time” e-mail bulletins, large information screens in the offices, and sessions at the quarterly “All-staff” meetings.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Internal ANS Change is managed through the application of standard project management process with all projects progressing through approval, CAB review and sign off by stage. All ANS Business Change includes the following managed stages (whether these are deployed on a formal or informal basis is determined by the size of the project, by cost, resource application and risk):; ; • Executive or Higher Management sponsor; • Business Case and Success Criteria; • Scope definition; • Documentation; • Risk & Opportunity assessment; • Milestone or stage review; • Stage sign off; • Final Review; • Testing; • Deployment; • Lessons Learned
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Though these are developed in line with ISO27001 and Cyber Essentials, the vulnerability management approach is dictated by the specific requirements of the Application being developed.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: ANS has implemented an Information Security Management System (ISMS) that has been verified by our external accreditor to be compliant with the international standard for Information Security Management, ISO/IEC 27001. This system is supported by the ISMS manual, detailed policies and procedures, and underpinned by the pragmatic application of industry best practice. The ISMS defines ANS’ approach to its key protective security functions, corresponding in turn to the requirement of the standard (ISO/IEC 27001:2013).; ; We use the ISMS to develop a Protective Security environment, focusing on the Physical, Personnel and Information assets.
• Incident management type: Supplier-defined controls
• Incident management approach: Our incident management approach is designed inline with ITIL v.3 standards and Agile methodologies.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  As a company built on our culture and values, we are committed to protecting the natural world and being socially responsible. From sourcing 100% of our electricity from renewable sources, to reducing the waste arising from commercial activities and increasing the percentage of waste recycled each year, we have instilled eco-friendly practices into everything we do. In the past few years ANS has:; - Sent over 10 tons of old servers for recycling with all profits going to charity; - Going 100% LED for our lighting in 2022, saving 50% in energy use; - We’re relocating data centre cooling equipment in 2022 to reduce the solar gains and save energy; - The majority of staff PCs are now laptops and we’ve removed old, inefficient computers; - We report our data centre energy use to TechUK and through our efficiency receive reductions in the climate change levy part of our electric bill; - We are ISO 14001 certified for environmental management and audited twice a year.; ; It doesn’t stop there. We encourage our employees to be environmentally conscious through our environmental training, cycle to work and electric car schemes, providing video conferencing tools and work from home programs to avoid unnecessary travel, targeted digital messaging and eco-friendly campaigns.
• Equal opportunity:

  Equal opportunity

  ANS recognises equity and fairness throughout the business and that discrimination in any form is unacceptable. Equal opportunities has long been a feature of our employment practices and procedure, that’s why we have an equal opportunities policy in place. Breaches of the policy will lead to disciplinary proceedings and, if appropriate, disciplinary action. ; ; The aim of the policy is to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, political opinion or affiliation, sex, marital status, sexual orientation, gender reassignment, age or disability. We ensure the policy is circulated to any agencies responsible for our recruitment and a copy of the policy will be made available for all employees and made known to all applicants for employment. ; ; ANS are proud to be a Disability Confident Employer. The scheme, set up by the Department for Work and Pensions, is designed to help employers recruit and retain disabled people and people with health conditions for their skills and talent. As a Disability Confident committed employer, ANS is providing inclusive and flexible recruitment processes such as offering video interviews and supporting flexible working patterns where possible. We also ensure our workplace is suitable to support any employee that may have a disability.

Pricing

• Price: £0.01 a unit
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@ansgroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.