GENERATION DIGITAL LIMITED

Asana Work Management Platform

Asana is a cloud based collaborative work management platform that helps teams plan, organise, and deliver work effectively. It connects daily tasks to strategic objectives, improving visibility, accountability, and delivery across projects and portfolios. Asana enables teams to coordinate workflows, track progress, and manage priorities from anywhere.

Features

• Project and work management across teams and functions.
• Task, subtask, dependencies and advanced prioritisation tools.
• Multiple project views: list, board, timeline, calendar.v
• Workflow automation with rules, triggers and templates.
• Forms and approvals for structured request management.
• Workload, capacity planning and resource management tools.
• Universal reporting, dashboards and real-time insights.
• ntegrations and APIs connecting 200+ enterprise applications.
• AI-powered workflows, smart summaries and automated actions.
• Enterprise security, admin controls, SSO and governance.

Benefits

• Plan and deliver projects more efficiently.
• Assign work clearly with priorities and ownership.
• Visualise work in formats that suit each team.
• Reduce manual work with automated workflows
• Standardise requests and speed up approvals.
• Prevent overload using workload and resource planning.
• Gain real-time visibility into team and project progress.
• Collaborate seamlessly through integrations and connected tools.
• Accelerate productivity using Asana’s AI capabilities.
• Protect data with enterprise-grade controls and compliance.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@gend.co. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

403619120696122

Contact

Thomas Sutton
+44 020 3951 3986
gcloud@gend.co

About your service

• Service categories:

  Applications

  Collaborative

  • Team collaboration
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Asana is a cloud only SaaS solution. An on-premise deployment is not possible.; ; Asana is not supported on:; ; Internet Explorer 10; Internet Explorer 11; Opera; Developer or Beta versions of supported browsers
• System requirements:
  • The latest versions of Chrome, Safari, Firefox, and Edge browser.
  • The active and current email address.

User support

• Email or online ticketing support: Yes
• Support response times: We provide expedited support and aim to respond promptly to all enquiries. Our team is available during business hours, Monday to Friday, and will respond within one business day (24 hours) of receiving your request.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: We provide tiered support to suit different customer needs.; ; Standard Support (included):; Available Monday to Friday during business hours. We aim to respond to all enquiries within one business day (24 hours). Standard support includes email assistance, best-practice guidance, and access to help articles and onboarding resources.; ; Customer Success Manager (included):; A dedicated Customer Success Manager acts as a long-term partner, providing strategic coaching, offline support, adoption guidance, and regular review sessions to ensure your goals are met.; ; Onboarding Plans (additional cost):; Work directly with an Asana expert on a structured onboarding plan, including setup, migration, and configuration. This ensures your environment is built for success and ready to scale.; ; Professional Services (additional cost):; Available for complex deployments, following a tailored framework of Blueprint, Onboarding, Adoption, Growth, and Support. Services include advanced training, workflow design, and rollout assistance. Pricing is based on hours purchased (minimum 10-hour block). Virtual and on-site sessions available.; ; Ongoing Support (additional cost):; Provides continued access to a Customer Success Manager beyond onboarding. Billed annually and structured by the frequency of calls or sessions (weekly, biweekly or monthly) to maintain adoption, optimisation, and alignment with business objectives.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: We provide comprehensive onboarding and training to help users adopt Asana effectively. Support is delivered through a combination of guided training, online resources, and community engagement.; ; To help teams get started, we offer online and onsite training sessions covering setup, workflow design, and best practices. User guides and how-to resources are available for those who prefer self-paced learning. Our onboarding approach is based on the “Asana Way of Change” framework, which applies proven change-management strategies and insights from Customer Success Managers to ensure long-term adoption.; ; Users can access extensive self-service materials through Asana Help for step-by-step instructions, Asana Guide for quick onboarding tips, and Asana Academy for interactive training and webinars led by experts. The Asana Forum connects users with a large global community for peer support and shared learning, while the Asana Use Cases library demonstrates how other organisations successfully implement Asana. For developers, the Asana Developer’s Guide provides detailed documentation for integrations and customisation.; ; This structured approach enables teams to onboard quickly, adopt best practices, and maximise the value of Asana.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Customers can export their data at any time, including at the end of a contract. Data can be exported on a per-project basis in text-based formats such as JSON or CSV, which can be viewed in spreadsheet applications like Microsoft Excel or Google Sheets. Exports can be completed directly through the Admin Console or by submitting a request to the support team.
• End-of-contract process: At the end of the contract, customers may choose to renew their licences or terminate the service.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Most features are available on both the mobile and desktop versions of Asana, ensuring a consistent user experience across devices. The mobile application provides access to all key functionality and is designed to deliver the same intuitive and efficient workflow on the go.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: The Asana API is a RESTful interface that provides programmatic access to most data within the platform. It enables users to import and export information, offering predictable URLs for accessing resources and using standard HTTP methods to send and receive commands. This allows seamless communication across a wide range of development environments.; ; Users can integrate Asana with other tools such as Miro or Slack, generate custom reports from Asana data, extend native functionality, and programmatically manage accounts at scale.; ; The API accepts JSON or form-encoded content in requests and returns JSON responses, including errors. Only UTF-8 character encoding is supported for both requests and responses.; ; Asana’s platform is designed to be flexible, scalable, and customisable, making it a versatile solution that can be adopted by any team to optimise workflows, enhance collaboration, and maintain clarity across projects.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Asana allows extensive customisation to suit the specific needs of different teams and workflows. Users can design their own processes by configuring views, workflows, and fields around their unique ways of working. This enables a highly personalised experience that helps teams optimise productivity and maintain clarity across all projects.; ; Customisation features include:; ; Branding: Apply organisational identity, such as logos and colour schemes.; ; Custom Fields: Track information specific to your business processes.; ; Display Options: Choose between list, board, timeline, and calendar views.; ; Workflow: Automate and structure work to match team processes.; ; Templates: Create and reuse project templates for consistency.; ; Integrations: Connect Asana with other cloud tools for seamless collaboration.; ; Security: Configure permissions and access controls to meet organisational requirements.

Scaling

• Independence of resources: Asana is a highly scalable, cloud-based platform designed to maintain consistent performance regardless of user demand. The service operates on a distributed infrastructure that automatically balances load and scales resources as needed. This ensures that one organisation’s activity does not impact another’s performance.; ; Asana’s infrastructure is continuously monitored to maintain high availability and reliability. With millions of active users worldwide, the platform is proven to operate at scale without degradation in speed or accessibility.

Analytics

• Service usage metrics: Yes
• Metrics types: Asana provides reporting and analytics to help organisations monitor usage, adoption, and performance. Through Insights, administrators can view active users, newly added teammates, and the most influential members based on invites, teams created, and projects shared. Business and Enterprise plans include advanced analytics to track engagement trends and usage over time. Project-level dashboards display task completion rates, workload distribution, and project status, enabling teams to measure progress, identify bottlenecks, and improve efficiency. These service metrics give organisations clear visibility of how Asana is used across teams and support continuous improvement of work management processes.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Asana (Generation Digital is a platinum partner providing additional services)

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Customers can export their data at any time, on a per-project basis, in text-based formats such as JSON or CSV. CSV files can be viewed in common spreadsheet applications like Microsoft Excel or Google Sheets. Exports can be completed directly through the Admin Console or by submitting a support request.; ; For larger or automated requirements, the Asana API enables regular or bulk data exports, allowing customers to integrate data extraction into their existing systems or reporting tools.
• Data export formats:
  • CSV
  • ODF
  • Other
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Monday.com
  • Trello
  • Airtable
  • Smartsheet
  • Wrike
  • Google Sheets

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Asana is a cloud-based platform designed for high availability and reliability. For Enterprise plan customers, Asana provides 24/7 English-language support and guarantees a Service Level Agreement (SLA) of 99.9% uptime.; ; Customer support enquiries submitted via asana.com/support; receive an initial response within two (2) business hours of receipt, excluding public holidays in the United States, Ireland, and Australia.; ; Planned maintenance windows are limited to no more than 360 minutes per fiscal quarter. Customers are provided with three (3) days’ notice for scheduled maintenance and at least 60 minutes’ notice for unplanned or emergency maintenance.
• Approach to resilience: Available upon request.
• Outage reporting: Customers are notified of service incidents and maintenance via email alerts and in-product notices. Planned maintenance is communicated in advance (with prior warning), and emergency maintenance includes short-notice alerts. During incidents, Asana provides status updates and a post-incident summary once resolved.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Asana enforces strict access controls across management interfaces and support channels. Access is granted on a least-privilege basis and reviewed quarterly to confirm ongoing need. Permissions are promptly revoked when access is no longer required or upon employee termination. Administrative actions are logged and monitored for unauthorised activity. Multi-factor authentication is required for privileged accounts, and only authorised personnel can access customer environments. These controls protect system integrity and ensure compliance with internal security standards.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • Other
• Other security governance standards: SOC 2 (Type 1 and 2); Asana has successfully completed its SOC 2 (Type I) and (Type II) audits for controls relevant to security, availability, and confidentiality
• Information security policies and processes: Follows industry-recognised information security standards and controls aligned with SOC 2 (Type I and Type II). Independent third-party audits validate our processes and confirm compliance with key trust service principles, including security, availability, and confidentiality.; ; Security is embedded throughout our Software Development Lifecycle (SDLC). Code changes are managed using version control, peer reviews, and automated testing. Sensitive updates undergo dedicated security reviews before deployment. Changes are first released to staging environments for validation before reaching production.; ; Access control changes are logged and verified through automated unit tests to ensure policies are correctly enforced. External security specialists perform periodic penetration testing and vulnerability scans against production systems.; ; Governance and reporting are managed through our internal security leadership structure. Compliance with security policies is monitored continuously, with issues escalated to senior management and reviewed as part of regular risk and audit cycles.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Asana follows a controlled change management process to ensure security, stability, and reliability. All code changes are managed through the Git revision control system and go through automated testing, peer review, and validation before release. Updates are deployed first to a staging environment for verification, and sensitive changes undergo additional security review. Critical fixes may be selectively deployed to production when required, ensuring all changes are tested, traceable, and documented.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Asana maintains an ongoing vulnerability management process to identify, assess, and remediate security risks. Automated scans of internal and external systems are conducted at least quarterly and after significant changes. Findings are prioritised and resolved based on severity. Independent security professionals perform annual penetration testing and code reviews for common exploits. All remediated vulnerabilities are re-tested to verify resolution and maintain a secure environment.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Asana uses monitoring tools, including Amazon CloudWatch, to track infrastructure performance, capacity, and system health. Automated network and application scans detect anomalies or unauthorised activity, and weekly scripts verify that code changes are properly reviewed. The security team reviews alerts, investigates incidents, and applies remediation based on impact and severity. An Incident Response Plan ensures prompt, consistent handling of any security event, maintaining service integrity and compliance with security commitments.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Asana maintains an Incident Response Plan to manage security incidents effectively and consistently. The plan covers events such as unauthorised access, data loss, or disclosure of personal or proprietary data. Incidents are triaged, investigated, and resolved by the Asana Security team following documented procedures. Post-incident reviews identify root causes and corrective actions. Independent digital forensics partners support investigations where required, ensuring timely mitigation and compliance with data protection requirements.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)
  • Other
• Other public sector networks: UK SBS

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A 30 day free trial is available.
• Link to free trial: https://form.asana.com/?k=zHjUrS3kl8tvoJKPE41GEQ&d=730738882138290

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@gend.co. Tell them what format you need. It will help if you say what assistive technology you use.