Charterhouse Voice & Data
Symity - Microsoft Teams and Microsoft 365 Adoption and Training Services
Microsoft Teams and Microsoft 365 adoption and training services assist organisations in maximising productivity and security through effective utilisation of the suite's tools. Tailored training programs and change management strategies empower users to leverage Microsoft 365 features efficiently, driving adoption and ensuring a smooth transition to the platform.
Features
- Customised Training: Tailored programs to suit organisational needs and goals
- User Engagement: Interactive sessions to encourage active participation and learning
- Change Management: Strategies for smooth transition and user acceptance
- On-Demand Resources: Accessible materials for continuous learning and support
- Role-Based Training: Targeted instruction based on user responsibilities and requirements
- Adoption Metrics: Monitoring and analysis to track progress and effectiveness
- Expert Guidance: Experienced trainers provide insights and best practices
- Scenario-Based Learning: Practical exercises simulate real-world situations for hands-on experience
- Ongoing Support: Assistance and resources available post-training for sustained proficiency
- Feedback Mechanisms: Solicit input to refine training approaches and content
Benefits
- Increased Productivity: Mastering tools streamlines workflows, boosting overall efficiency
- Enhanced Collaboration: Facilitates seamless teamwork with integrated collaboration features
- Improved Communication: Enables effective communication through shared calendars, emails, chats
- Enhanced Security Awareness: Education on security best practices, reducing vulnerabilities
- Customised Learning: Tailored training programs cater to diverse user needs
- Efficient Workflows: Automates tasks, reducing manual effort and enhancing productivity
- Remote Work Enablement: Equips users for effective collaboration and productivity
- Reduced Support Costs: Fewer user issues with proficient software usage
- Compliance Adherence: Adherence to data protection regulations through proper usage
- Maximises ROI: Optimised use increases overall return on investment
Pricing
£500 to £1,200 a unit a day
- Education pricing available
Service documents
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Framework
G-Cloud 14
Service ID
4 0 3 8 7 1 9 8 1 3 1 3 1 4 2
Contact
Charterhouse Voice & Data
Liz Holmes
Telephone: 02076137441
Email: publicsector@cvdgroup.com
Planning
- Planning service
- Yes
- How the planning service works
- Symity's Microsoft Teams Microsoft 365 Adoption and Training services are comprehensive, we believe that planning for adoption and training should begin with a comprehensive assessment of the organisation's current state and strategic goals. Customised training content should be tailored to address the specific needs and preferences of different departments and job roles. Various training formats, including in-person workshops, virtual webinars, and self-paced online courses, should be offered to accommodate different learning styles. Hands-on learning opportunities and feedback mechanisms should be incorporated to reinforce learning and continuously improve the training experience. Ongoing support resources, such as helpdesk support and online forums, should be provided to assist employees throughout their adoption journey. Measurement of key performance indicators, such as user engagement and productivity gains, is essential for assessing the effectiveness of training efforts. Finally, fostering a culture of continuous learning and skill development ensures that employees remain proficient in utilising Microsoft 365 tools to maximize productivity and collaboration.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Microsoft 365
- Microsoft Teams
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft OneDrive
- Microsoft SharePoint
- Microsoft Exchange
- Microsoft Forms
Training
- Training service provided
- Yes
- How the training service works
-
We provide a full adoption service that consists of stakeholder envisioning, launch communications, training and monitoring. The exact adoption approach is agreed up front and supported by a detailed execution plan.
Adoption planning approach begins with a business change impact assessment to help us understand the requirements for user profiling, use case generation, communication and training.
We have existing templates and approaches to support communicating via posters, intranet/portal, email, champions and stands for events.
Our training and self-help channels consist of quick reference guides, self-help intranet site, remote virtual training, self-study recorded sessions and information bursts, face to face, at desk 'floor walking', drop-in sessions, train the trainers and system administration training. All our training sessions are supported by materials and the option to record the virtual sessions for later consumption. In addition, we have the option to capture feedback to assess the effectiveness of the training and support continual improvement.
We recommend assessing the effectiveness of solution adoption by establishing and measuring against key quantitative and qualitative metrics. Examples of measures include Teams usage metrics and user surveys. - Training is tied to specific services
- Yes
- Services the training service works with
-
- Microsoft 365
- Microsoft Teams
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft OneDrive
- Microsoft SharePoint
- Microsoft Exchange
- Microsoft Forms
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
We are specialists in handling every aspect of migrating an organisation to Microsoft M365 and Microsoft Teams from their existing user experience to the new way of working.
We are experienced in dealing with the user impacts of a technical migration of simple and complex multi-site mission critical teams and services.
Our migration services cover the adoption elements (e.g. change impact, profiling, launch communications and training) as well as our proven technical ability to deliver the technical migration or deployment, we also support the transition to the required service model. - Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Microsoft 365
- Microsoft Teams
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft OneDrive
- Microsoft SharePoint
- Microsoft Exchange
- Microsoft Forms
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
We ensure the solution is fit for purpose through proactive quality assurance and control reviews (feedback loops).
During the design and delivery stages we have regular review points to address and align any challenges identified.
During training delivery we have a focus on measurement of the training impact to ensure delivery is having the desired effect, and through this continual improvement approach, we can bake in adjustments and enhancements to course content to front load future training with additional key learning points.
We pride ourselves on high quality, relevant to the end user training material and our ability to deliver customised content bespoke to a customer as required.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- We provide a tier 3 augmentation to existing internal service organisations. The scope of our tier 3 services include technical issue resolution, patch management, changes, enhancements and adoption services. Our support services are available 24*7. We support Microsoft certified Contact Centres, Microsoft Teams Telephony, Microsoft 365, Microsoft Teams Rooms, Microsoft Viva, Microsoft Security and related services.
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Response time depends on severity of support ticket. The following service levels are listed in Business Hours. Severity P1 (Critical) has a 30 minute response time and 6 hour target fix time. Severity P2 (High) has a 60 minute response time and 8 hour target fix time. Severity P3 (Medium) has an 8 hour response time and 12 hour target fix time. Severity P4 (Low) has an 12 hour response time and 48 hour target fix time.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
- We have four ticket severity levels, with severity 1 being the highest and severity 4 the lowest. Each severity has a response time and target fix time. The following service levels are listed in Business Hours. Severity P1 (Critical) has a 30 minute response time and 6 hour target fix time. Severity P2 (High) has a 60 minute response time and 8 hour target fix time. Severity P3 (Medium) has an 8 hour response time and 12 hour target fix time. Severity P4 (Low) has an 12 hour response time and 48 hour target fix time. The above response times represent our standard service offering. However, enhanced support can be provided on a case by case basis. We can provide a technical account manager and cloud support engineer to participate in periodic service reviews if required.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- 14/09/2024
- What the ISO/IEC 27001 doesn’t cover
- None
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
We have committed to achieving Carbon Net Neutrality and have in place a clear and achievable plan to get there. We know our operations and delivering for customers has an impact on the environment. We have a carbon footprint and we have completed significant works to understand the extent of that impact on the environment. That allows us to adopt genuine and realistic targets to reduce our impact, as well as implement new ways of working to achieve those reductions. Throughout 2022-24+ we have worked with experts from Sustainable Advantage, a leading environmental consultancy, to complete a thorough ESG review, and to complete a full carbon baselining. Through this work we have adopted a bold and ambitious new Environmental Policy, which includes targets to achieve Carbon Net Zero. We also publish a Carbon Reduction Plan on our website which outlines how we plan to achieve Net Zero.Tackling economic inequality
We support our staff with enhanced benefits, including additional holidays, employee assistance programs, health insurance, and other benefits. We pay our employees above the minimum wage in all our locations and invest in external benchmarking to objectively measure that we are paying fair rates for the work our people do. Our teams have established links with local secondary schools to support school leaver programs. We actively recruit school-leavers into appropriate roles in the business and invest in their learning. Where possible, we work with local companies to support us in our purchasing and delivery of goods and services. In addition to our supply chain, our colleagues travel across the UK to support our customers, and we spend money in the local communities we travel to.Equal opportunity
We have an established D&I policy and are working hard to make the demographic profile as a business match those of the communities where our offices are based. We employ people from across the UK, and offer a hybrid working policy as standard. We also support fully remote working where the role permits, which ensures our many vacancies are open to everyone from John o’Groats to Land’s End. We publish a modern slavery statement on our website annually, which sets out how we ensure no modern slavery exists in our supply chains.Wellbeing
We invest in well-being programmes, train mental health first aiders and support an employee assistance programme giving access to confidential help on any issue for any employee. Each year our employees nominate our chosen charities who we then support throughout the year as part of our charity initiatives. We ensure our chosen charities are local to our office locations. We encourage our employees to volunteer with their local communities and support them when they do through flexible working. We have colleagues who volunteer with sports clubs and charities, as well as share their expertise on committees and boards.
Pricing
- Price
- £500 to £1,200 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at publicsector@cvdgroup.com.
Tell them what format you need. It will help if you say what assistive technology you use.