GENERATION DIGITAL LIMITED

Netskope One – Cloud & Data Security Platform

Netskope One is a cloud-native security platform delivering inline CASB, SWG, ZTNA, FWaaS and data-centric protection across web, cloud and private apps. It gives real-time visibility, context-aware control and AI-driven threat prevention for hybrid and remote workforces, enabling safe adoption of cloud and zero-trust security at scale.

Features

• Cloud Access Security Broker for SaaS visibility and control.
• Secure Web Gateway with advanced threat protection.
• Zero Trust Network Access for private application access.
• Data Loss Prevention across cloud, web and endpoints.
• Firewall-as-a-Service for cloud-based traffic inspection.
• Real-time threat detection with AI and analytics.
• Sensitive data discovery and cloud posture management.
• Global NewEdge network for high-performance security enforcement.
• Inline traffic steering via client or gateway.
• Log streaming to customer SIEM and cloud storage.

Benefits

• Protects data across cloud, web and private applications.
• Improves visibility into SaaS and web usage.
• Reduces cyber risk with unified security controls.
• Supports secure remote and hybrid working.
• Enhances performance with globally distributed PoPs.
• Simplifies compliance across multiple cloud environments.
• Replaces legacy security appliances with cloud-native protection.
• Provides centralised policy management for all traffic.
• Reduces cost through platform consolidation.
• Enables Zero Trust security without VPN dependency.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@gend.co. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

405241724998265

Contact

Thomas Sutton
+44 020 3951 3986
gcloud@gend.co

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Netskope integrates via API with multiple services, including Identity Providers (IdP) like Microsoft Entra ID and Okta for SSO/MFA, Cloud Providers (AWS, Azure, GCP) for CSPM, and Security Ecosystem Tools like SIEM/SOAR platforms (Splunk, Sentinel) for logging and automation.
• Cloud deployment model: Public cloud
• Service constraints: Endpoint Agent: To enable full CASB, SWG, ZTNA, and DLP functionality, the lightweight Netskope Client must be deployed on the end-user's device, requiring user or device management cooperation. SSL Decryption: Full visibility into encrypted traffic (required for inline DLP/Threat Protection) necessitates the deployment of a Netskope root certificate on managed devices. Maintenance: The underlying NewEdge platform is designed for continuous operation; maintenance is typically non-disruptive and utilizes automated updates at the edge.
• System requirements:
  • Endpoint Client
  • Network configuration
  • SSL Certificate
  • Identity integration
  • Admin dashboard
  • Cloud service accounts
  • No local software
  • Admin privileges
  • Supported protocols

User support

• Email or online ticketing support: Yes
• Support response times: We provide expedited support and aim to respond quickly to questions. Available during business hours Monday to Friday, we will respond to enquiries within one business day or twenty four hours from the date of the receiving the inquiry.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: We provide the following support levels:; ; Onboarding; ; Customer success managers (CSMs): A dedicated partner familiar with your goals, helping you hit them with coaching, calls, and training.; ; Professional services: Additional consulting sessions for on-site training, digital transformations, custom integrations, and more.; ; Custom resources: From onboarding to feature tips, we can provide the right content at the right time to help answer your team’s questions and needs.
• Support available to third parties: No
• AI chatbot: No

Onboarding and offboarding

• Getting started: We provide a wide range of onboarding services for clients including:; ; - Online training; - Onsite training; - Comprehensive user guides; ; Etc.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Netskope allows customers to export logs and event streams via the Log Streaming feature to their own cloud storage (Amazon S3, Azure Blob, Google Cloud Storage) or via SIEM connectors. Customers should ensure they configure log streaming and retention before termination.
• End-of-contract process: At the end of the contract licences can be renewed or terminated.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The desktop client provides the most comprehensive security coverage, including advanced ZTNA, full DLP enforcement across all browsers/apps, and Endpoint DLP for local files. The mobile client offers robust protection focusing on securing cloud app access, web traffic (SWG), and threat protection for mobile browsers and applications. The administrative interface is fully consistent, but the endpoint capabilities differ slightly due to the technical and security limitations of the underlying mobile operating systems versus desktop OS.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Netskope One provides a user-friendly web console where administrators define security policies, view dashboards, manage users/devices, configure cloud and network controls, and monitor real-time events. End-users interact via client apps or browser extensions that steer traffic and enforce policy. Logs and events can be configured for streaming to customer SIEM or cloud storage. The interface supports configuration, analytics, alerting and remediation workflows across cloud apps, web usage, private applications and endpoints.
• Accessibility standards: None or don’t know
• Description of accessibility: The Netskope administrative console is a complex, data-heavy security management interface. While standard browser capabilities (zooming, basic keyboard navigation) can be used, the platform's core focus is on security efficacy and functionality, not formal accessibility compliance. Users can perform administrative tasks using standard desktop setups. However, users cannot rely on the console being fully navigable or compatible with screen readers or other assistive technologies due to its highly interactive and visual nature (e.g., policy graphs, cloud risk maps).
• Accessibility testing: Netskope prioritises security and performance efficacy in its complex administrative interface. While we perform internal quality assurance testing that includes basic usability and adherence to web development best practices, formal, independent interface testing with users of assistive technology (AT) has not been the primary focus for the security operations console.; ; We leverage third-party testing primarily for security efficacy (penetration testing) and compliance attestation (SOC 2, ISO 27001). Any ad-hoc accessibility issues reported by customers are addressed through our continuous engineering process. However, to achieve and maintain formal standards such as WCAG 2.2 AA, a dedicated program of comprehensive user testing and audit remediation would be required, which is not currently disclosed as a core program priority for the administrative interface.
• API: Yes
• What users can and can't do using the API: Netskope’s REST APIs provide deep integration capabilities. Users can set up automated user provisioning (e.g., SCIM), configure integration objects (e.g., setting up log forwarding to a SIEM), and manage initial policy configuration objects (e.g., creating custom DLP identifiers). Users can make changes by dynamically updating security policies, retrieving real-time security events, updating application lists, and exporting analytics data for external correlation and reporting.; ; Limitations: Core platform deployment (e.g., standing up the initial NewEdge connection/tenancy or certain fundamental service definitions) may not be fully API-driven, requiring interaction with the console or deployment tools. API access is strictly governed by Role-Based Access Control (RBAC) and requires secure token authentication.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customisation includes defining granular security policies, reporting dashboards, integration objects, DLP rulesets, and user coaching messages.

Scaling

• Independence of resources: Netskope's services are delivered via the proprietary NewEdge security private cloud, an architecture that provides full compute and all SASE services at every edge location. This design ensures each user's traffic is processed by resources dedicated to SASE functionality, preventing capacity bottlenecks. NewEdge is built with massive global scale, auto-scaling, and direct peering to cloud services, guaranteeing low-latency processing (<10ms for non-decrypted traffic) and high performance, regardless of global load fluctuations from other customers.

Analytics

• Service usage metrics: Yes
• Metrics types: Detailed usage and performance metrics are provided via the administrative console and reporting API.
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Netskope

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users primarily export data via automated logging and reporting. Security event logs, audit trails, and application usage data are automatically forwarded in real-time via APIs to the buyer's SIEM/SOAR systems (e.g., Splunk, Sentinel) for continuous monitoring and long-term storage. Additionally, administrators can export structured reports from the analytics dashboard as CSV or other supported flat-file formats. Netskope ensures all data exports adhere to the configured access controls and retention policies.
• Data export formats:
  • CSV
  • Other
• Data import formats:
  • CSV
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Netskope guarantees a minimum level of service availability through a financially-backed Service Level Agreement (SLA). This includes guarantees for five-nines (99.999%) uptime and specialized SLAs for critical factors like traffic processing latency (e.g., less than 10 milliseconds for non-decrypted traffic) for inline services like SWG and ZTNA.; ; If Netskope fails to meet the guaranteed availability levels, customers are eligible to receive service credits, calculated as a percentage of the monthly service charges, based on the measured downtime duration and severity. The specific terms, availability percentages, and credit schedule are defined in the Netskope Support and Service Level Terms, which are available publicly or upon contract signing.
• Approach to resilience: Netskope is architected on its proprietary NewEdge network, a dedicated security private cloud built for resilience. The network uses a full mesh topology with interconnected Points of Presence (PoPs) globally. Resilience features include:; ; Redundant PoPs: Every PoP is highly available, with all SASE services running in every location.; ; Route Control: Unique technology detects network disruptions (ISP outages) and automatically steers traffic to an optimal, healthy path to maintain business continuity.; ; Active-Active Design: All services run in an active-active mode, ensuring no single point of failure in the architecture.; ; Data Replication: Service metadata and log data are replicated across redundant storage tiers. Disaster recovery procedures are regularly tested to ensure RTO and RPO objectives are met, providing guaranteed business continuity even during catastrophic events.
• Outage reporting: Netskope ensures transparent outage reporting through multiple channels:; ; Public Status Portal: Netskope maintains a dedicated, public Trust Portal that provides a real-time view into the health, status, and performance of the NewEdge cloud network and all related services, backed by live data.; ; Dashboard Notifications: Notifications regarding ongoing service issues or maintenance are posted directly within the administrative console interface.; ; Support and Alerts: Customers can receive direct communication via the support portal and email alerts for critical service degradations or outages.; ; This multi-faceted approach ensures that administrators and users are promptly informed about service status and resolution progress.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Netskope supports SSO/federation, MFA, and credentials; there is client certificate option and endpoint enforcement but not explicitly documented for every case.
• Access restrictions in management interfaces and support channels: Access to management interfaces is governed by Role-Based Access Control (RBAC), strictly enforcing least privilege. Authentication is secured via mandatory Multi-Factor Authentication (MFA) and SSO integration with enterprise identity providers. Support channels verify user identity through secure processes, ensuring only authorised administrative contacts are granted access to sensitive configuration, policy, or audit data. Access to the underlying infrastructure is controlled by privileged access management (PAM).
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 27001, SOC 2 Type 2, and ISO 27018 certifications
• Information security policies and processes: Netskope maintains an extensive set of Information Security policies aligned with ISO 27001, SOC 2, and CSA STAR standards. Policies cover areas including risk management, data protection, and secure software development.; ; The CISO and the Security Leadership team oversee policy governance. Adherence is ensured through:; ; Mandatory Training: Annual security awareness training for all employees, and specialized training for roles handling sensitive data.; ; Technical Enforcement: Automated tools enforce security configurations across the platform and infrastructure.; ; Audits: Regular internal reviews and independent third-party audits (SOC 2, ISO 27001) validate compliance.; ; Reporting Structure: Employees are required to report security concerns via dedicated internal channels, which are escalated by the SIRT under the CISO's direct supervision.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Service components are tracked using a robust system integrated with the Infrastructure-as-Code (IaC) pipeline. All changes follow a formal, risk-based Change Management Process. Changes are assessed for security impact via automated scanning (SAST/DAST), peer review, and mandatory security sign-off. Approved changes are deployed through an auditable, automated CI/CD pipeline, ensuring secure, consistent, and traceable updates across the global NewEdge network.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We assess threats via continuous vulnerability scanning of infrastructure and code, external penetration testing, and an active Bug Bounty Program. Threat intelligence is sourced from internal research, industry feeds (NVD, vendor advisories), and partners. Vulnerabilities are prioritised by risk. Critical patches are deployed immediately (within hours for zero-day threats); other risks are remediated within documented SLAs to maintain continuous high security efficacy.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Potential compromises are identified by a 24/7 Security Operations Center (SOC) using SIEM/SOAR solutions that continuously analyse security events and logs for anomalous activity. Upon alert generation, an incident response process is immediately triggered. Response for high-severity security incidents is typically initiated within minutes, with actions focusing on containment and investigation, following documented and regularly tested playbooks to ensure quick mitigation.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We use pre-defined and regularly tested playbooks for technical, security, and data incidents. Users report incidents via the 24/7 support channels or dedicated security contacts. Updates are provided via the public status portal for general outages. For security incidents affecting a buyer, a formal incident report/post-mortem detailing the root cause, mitigation, and corrective actions is provided to the affected customer upon closure of the investigation.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@gend.co. Tell them what format you need. It will help if you say what assistive technology you use.