UBDS Digital

Business Change Management and Communication

UBDS provides specialised Business Change Management and Communication services designed to guide organisations through complex cloud transformation programmes. We address the people impacts of change associated with organisational transformations, providing a structured approach to improving the effectiveness of planning, implementing and executing business change programmes of all sizes.

Features

• Case for change, stakeholder mapping, engagement, stakeholder management
• Change Management and Communication strategy and plan, change sponsor
• Change leadership, Change agents, change ambassadors, communication leads
• Change readiness assessment, change impact assessment
• Resistance management plans, feedback loops
• Customised training programmes, employees upskilling
• Cultural transformation, sustain behaviours, performance monitoring
• Transition to continuous improvement, knowledge Transfer to Business-As-Usual (BAU)
• Interactive workshops, brainstorming, tailored interviews, surveys, observations

Benefits

• Improves stakeholder engagement, ensuring alignment and support
• Facilitates effective communications, minimising resistance to change
• Cultivates proactive change management culture, fostering innovation and growth
• Enhances workforce adaptability to new cloud technologies and products
• Boost user adoption rates of new solutions through tailored training
• Promotes informed decision-making supported by strategic communication plans
• Ensures continuous improvement with feedback loops
• Ensures smooth transition to business as usual
• Smoother and faster transition to cloud

£595 to £1,350 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@ubds.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

405531796408034

Contact

UBDS Frameworks
03301110066
frameworks@ubds.com

Planning

• Planning service: Yes
• How the planning service works: In today’s rapidly evolving digital landscape, moving to the cloud, switching between cloud services or adopting new cloud products is not just a technical upgrade but a significant business and people transformation too. As such, our Business Change Management service enables contextualised approaches to communication planning, stakeholder engagement, training and adoption. Specifically, the service consists of three key phases to thoroughly plan the change effort to support any type of cloud transformation programme. Those are: ; ; 1. Preparing for change: starting with analysing the business landscape and assessing readiness to change.; 2. Managing Change: from understanding the impact of the change to defining and implementing targeted communication approaches, training, cultural and behavioural change.; 3. Sustaining change: focussing on designing and implementing Continual Service Improvement (CSI) processes, adoption measures and knowledge Transfer mechanism to Business As Usual (BAU).; ; By focussing on business change and communications, UBDS helps clients to plan and execute cloud migration programmes and successfully adopt cloud products and services whilst fostering a culture of collaborative working, adaptability and continuous improvement to enable effective and measurable outcomes. Our approach ensures that technology serves the people using it, leading to enhanced performance, user satisfaction and business outcomes.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: To ensure your team is prepared and confident in using new cloud technologies, UBDS Digital provides tailored training programmes and coaching along the way covering both technical aspects as well as best practices. Post migration we offer ongoing support to address any challenges and ensure smooth operations.; ; We can advise on training paths available and the relevant skills required by existing staff and recruitment candidates such as:; - Customised IT training for IT staff, including hands-on sessions; - Operational training for business users focussing on how to use cloud-based tools and applications in daily processes and activities; - Customised workshops, seminars, simulations, training guides and collateral, online resources and knowledge management repository; - Role-based learning pathways, self-learning versus instructor-led trainings to cater for specific needs ; ; We will help you to gain the skills, experience and credentials you need. Our team will work with your resources and users to assess training needs. UBDS provides training, coaching and mentoring in many cloud technologies, associated skills, methodologies and delivery techniques. We include knowledge transfer throughout our service, include shadowing and mentoring to ensure future self-sufficiency. We will also leave you with a knowledge bank including user/ technical guides, training documents, specifications, designs etc.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our service guides organisations through the complexities of migrating to the cloud and/or between cloud services. Our business change framework consists of 3 key steps underpinned by clear activities:; 1. Preparing for change: We analyse the current technology landscape, business processes and organisational culture. We engage with change and programme sponsors to develop a compelling case for change for the transition, and with key stakeholders across all levels to map out the change landscape. This enables us to develop a business change and communication strategy and plan to ensure that everyone is informed, aligned and motivated throughout the programme.; 2. Managing change: We conduct change impact assessments, identifying potential sources of causes of resistance to inform resistance management plans. We develop communication artefacts and engage with key users/stakeholders to facilitate a smooth transition. We provide tailored training programmes that cover the technical aspects and best practices to ensure teams are prepared for using new cloud technologies.; 3. Sustaining change: We implement tools to sustain behaviours and measure adoption. Knowledge management best practices are introduced and mechanisms for ongoing monitoring and feedback collection to ensure a smooth transition to BAU whilst helping organisations remain adaptable to new opportunities and challenges.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our service includes full quality assurance and performance testing at every stage of the engagement to ensure organisations achieve maximum benefit from cloud transformation programmes and the final cloud solutions are reliable, user friendly and high-performing. This includes:; - Providing communication and training for QA and testing, to include a detailed communication plan to inform all relevant parties of the QA and testing schedules, processes and expectations; and tailored training on the tools and best practices for effective quality assurance and testing in a cloud environment.; - Leveraging feedback for continuous improvement, ensuring that the quality assurance and testing process is iterative and adjustments can be made based on real user feedback and testing outcomes, actively engaging with user groups and key stakeholders throughout the process to drive transparency and collaboration.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Cloud Security Assessment
  • GovAssure Support
  • Cloud Security Operations Design and Implementation
  • NIST Cyber Security Framework assessment, implementation and training
  • Data Encryption at Rest / Data Encryption in Transit
  • Cyber Threat and Risk Protection
  • Intrusion Protection
  • Identity and Access Management
  • Security Information and Event Management (SIEM)
  • Security Orchestration, Automation and Response (SOAR)
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: UBDS operates a 24x7x365 Infrastructure Operations Centre (IOC) in our Manchester office. We offer full Service Management and a range of support options to clients from ticket / feature request, through incident management / backlog and work tracking to deployment. We have expertise in reducing resolution times from weeks and months to minutes. We cover the full technology stack including infrastructure, networking, compute, storage, applications and tooling and will design the perfect support package for you.

Service scope

• Service constraints: No constraints

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 2 hours between the hours of 07:00 - 00:00, 7 days a week. ; ; 24/7/365 service available at additional cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Assistive user testing completed by web chat SAAS service provider.
• Support levels: At no extra cost; Hours of operation: 07:00 - 00:00 - two hour response; ; 24/7/365 support at an extra cost (on request); ; Technical Account Manager provided at no extra cost

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification
• ISO/IEC 27001 accreditation date: 20/06/2023
• What the ISO/IEC 27001 doesn’t cover: No exceptions
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO22301
  • ISO20000
  • ISO9001
  • FIPS 140-2 Level 1

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  UBDS is ISO14001 accredited, has published a Carbon Reduction Plan on our website and commits to reducing emissions in all of our contracts. We will integrate sustainability principles into our GCloud 14 contracts to educate all parties on the importance of positive environmental action and encourage collaboration on joint initiatives. We will use our Earth51 Driving Sustainability Leadership certified sustainability leaders to spearhead these activities in each contract, alongside driving knowledge sharing across the teams. Initiatives will include:; -Virtual meetings. UBDS is happy to attend in-person meetings however, where this is not essential then we propose virtual meetings, keeping transport emissions to a minimum. ; -Our green transport policy. We encourage use of human-powered and public transport at all times. We do not provide company cars, with the exception of electric pool vehicles, and deploy resources who are based close to customer sites. Should travel be necessary for a contract then we will use trains to minimise emissions. ; -The use of renewables. UBDS’ offices are environmentally sustainable, use renewable energy, all lights are LED and we have movement-detection light sensors throughout the building to ensure against unnecessary use. ; -Our sustainable supply chain to maximise effective use of resources. We use local suppliers wherever possible and require our supply chain to demonstrate their commitment to becoming carbon neutral, including annual updates. This data is important in our own carbon reduction analysis. ; -We are committed to the circular economy and operate waste management principles based upon the UK Government’s waste hierarchy: Prevention; Reuse; Recycle ; Recover; Dispose . Our offices have reusable cutlery and crockery, with in-house baristas encouraging avoidance of disposable cups, and recycling bins for all materials and food waste. ; -Advising Buyers on sustainability, including gaining organisational certifications (eg ISO14001) or accreditations for employees (eg Earth51 sustainability training.)

  Covid-19 recovery

  UBDS recognises the impact of Covid-19 on communities UK-wide and that we have opportunities to help manage the impact and recover from it. Practically we take several key actions designed to support affected communities: ; -Where practical and commercially viable, UBDS will recruit and deploy locally sourced skills and services. This supports local economies affected by Covid-19, as well as the environmental benefits of minimising peoples’ daily commute. ; -We support local businesses, including SMEs and VCSEs by encouraging and implementing local sourcing. We understand and appreciate the importance of this alignment with local organisations: it drives investment; stimulates the local economy; creates employment and increases job security; and contributes to living standards and wellbeing. Our approach boosts innovation, brings new perspectives and unlocks potential savings through the agility and value for money SMEs offer, as well as helping local economies to rebuild post-Covid-19.; -We have a Digital Academy in London and Manchester, through which we offer apprenticeships to enable young people from communities affected by Covid-19 to gain practical experience, training and career prospects. Our apprentices are paid the Real Living Wage and 100% have been offered full-time roles.; -We encourage our staff to participate in, and contribute to, charity events and community schemes in their local area, including projects to support those affected by Covid-19, e.g. charities addressing the digital divide or foodbanks. We have invested in the OnHand app, to enable staff to easily discover and support local projects.; -We support foodbanks as an organisation (in London, Manchester and Glasgow), helping communities to recover.; -We support digital enablement programmes and make donations of equipment to groups/charities (such as wiped equipment that we are replacing).; -We work with schools and colleges near our contracts to provide careers advice, curriculum and literacy support and to develop mentoring and work placement programmes.

  Tackling economic inequality

  We operate a multi-faceted approach to address inequality, across practices, policies and benefits, with a focus improving growth and prospects within our communities. We are acutely aware of socioeconomic inequalities, specifically within technology, and UBDS makes a conscious effort to address these. We do this through activities that drive investment, stimulate the local economy, create employment, and increase job security:; - We develop skills that will provide long-lasting prospects and can kickstart careers. For each contract, where practical and commercially viable, UBDS commits to recruiting and deploying staff from areas close to Buyer sites, alongside locally sourced skills and services to support local economies. We will actively seek to recruit staff from areas of socioeconomic deprivation and from under-represented groups within the industry. all staff recruited will be offered ongoing training and certifications, for example in Cloud technologies, enhancing their future opportunities. ; - We will advertise and promote our apprenticeship scheme, which offers opportunities to young people and/or those facing barriers to employment. We have an Academy based in Manchester and London, hiring local apprentices and graduates, including from deprived areas; we would seek to promote our scheme through the work we do with DWP. The Academy incorporates skills development and learning, with a wide range of certifications and qualifications available and we will recruit apprentices specifically to support GCloud contracts as part of our growth plans. ; - We will identify events within areas with lower socioeconomic demographics, supporting those wanting to move into roles in the Cloud Technology sector by providing advice and practical support, such as mentoring, careers advice and work experience.; - We are a Disability Confident employer, Certified Living Wage employer, and operate a range of family-friendly, flexible working policies that are designed to encourage and retain candidates from all backgrounds, alongside generous pay and benefits.

  Equal opportunity

  We are a BAME-owned business and committed to ensuring equality and accessibility, giving opportunities spanning society. Our values are built around delivering value and excellence to our customers, but critically also making an impact within our community and investing in our diverse workforce. This commitment is demonstrated through our ways of working and policies, including Equality, Diversity and Inclusion, in which all staff receive mandatory training annually. ; We recognise that the technology sector has specific gender and ethnic minority imbalances, as well as the underrepresentation of those with disabilities. To address this, we have designed and invested in a multi-faceted approach across recruitment, practices and policies that supports equality and inclusion. We spend time understanding areas of inequality and providing opportunities to address specific issues, for example through targeted recruitment campaigns., as well as creating an environment that supports inclusion. ; UBDS’ recruitment processes embrace diversity. Our interviews cover technical and cultural aspects, with Test Gorilla used to ensure against unconscious bias. We are committed to all aspects of the Good Work Plan, do not operate zero hours contracts and a certified Real Living Wage employer, with the majority of staff paid well in excess. ; We are a Disability Confident employer and operate family-friendly, flexible working policies that are designed to encourage and retain candidates from all backgrounds. We regularly review our recruitment practices, including with candidates and staff, to ensure equality and fairness.; We offer all staff continuous learning, including unlimited technical training and recognised qualifications and certifications, for example in Cloud technologies, supported by our performance framework, bi-annual reviews and clear pathways for development and promotion. ; We undertake ongoing anonymous monitoring of candidates and staff, analysing statistics to ensure we meet diversity targets, inform our recruitment and retention strategy and demonstrate that our activities to address imbalances are working.

  Wellbeing

  UBDS puts our people at the centre of everything. It is important to set our people up to succeed and provide a safe, nurturing, and professional work environment that is informed by our values. We recognise that there is a fine balance between driving fast-paced, complex projects and staff health and wellbeing. ; We spend time understanding mental and physical health and wellbeing within the workplace, through our People Team’s research. We have signed up to the Mental Health at Work Commitment and its six standards have informed our multi-faceted programme of training, policies and practices designed to support employees, including: ; Commitment to all aspects of the Good Work Plan, never operating zero-hours contracts and being a certified Real Living Wage employer, with most staff paid well in excess. ; Investing in the health and wellbeing of our staff, through our modern employee value proposition, including generous pay and benefits packages, and specific initiatives such as cost of living bonuses. ; Our high-trust working environment focuses on quality outcomes rather than timekeeping and supports hybrid and flexible working that talks to staff needs. ; Recognising the importance of destressing with colleagues. We provide social events to connect outside of work and encourage cross-UBDS charity events (eg the Three Peaks Challenge.); Ongoing learning and development opportunities, with unlimited training and certifications available for all staff. ; Our comprehensive well-being offering to staff. We offer private medical cover for all staff, free counselling through Help@Hand and access to certified Mental Health First Aiders in each office. ; Listening to our people and taking ideas on board through eNPS surveys, Pulse Surveys, 360 feedback, including via psychological safe spaces where issues/concerns can be freely discussed, and our Shadow Board. Initiatives implemented as a direct result of employee engagement include notification-free “quiet time”, Cycle to Work Scheme and sporting activities.

Pricing

• Price: £595 to £1,350 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@ubds.com. Tell them what format you need. It will help if you say what assistive technology you use.