Microsoft Limited

Virtual ID Parade Management with Dynamics 365 and Digital Asset Management

Using Dynamics 365, this service offers the reimagining and implementation of an end-to-end Virtual ID Parade Management system. Making the most of cloud technology, the service will help establish a core platform to provision a common set of processes, workflows, reporting and data management for video and photo identity parades.

Features

• Manage internal users of Dynamics 365 and 3rd Party Portal
• Manage booth installation and relocation
• Manage knowledge base validation
• Manage training for end users (customer)
• Manage negative and positive feedback
• Manage volunteer campaign planning
• Capture volunteer recording cost
• Out of the box contact management
• Manage cash flow
• EPE Processing

Benefits

• Fully extensible and portable solution
• COTS product
• Microsoft Technology support skills widely available
• Can be supported via Microsoft Premier Agreement
• Can be flexible SaaS/PaaS solution or IaaS/PaaS solution
• Microsoft Global Expertise

£560 to £2,680 a person a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at msukservices@microsoft.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

405553469659420

Contact

Microsoft G Cloud Team
01189094502
msukservices@microsoft.com

Planning

• Planning service: Yes
• How the planning service works: Microsoft Industry Solutions provides a range of planning and implementation services across the lifecycle. Helping our customers ideate and define requirements, Design, Plan, Build, Test, Migrate and Implement cloud platforms and services. Microsoft Industry Solutions’ unique connection with product groups and our global expertise enable us to help organisations with their movement to the cloud and how best to leverage the Microsoft Cloud platforms and integrate with on-premise platforms. Our focus in Microsoft Industry Solutions is to help our customers leverage their Microsoft platform to digitally transform in terms of: a) Citizen experiences b) Employee empowerment c) Operational efficiencies and d) Create new products and services. Our objective and motivation is clear; to drive value and adoption from our cloud platforms, and help our customers get there as quickly and efficiently as possible, whilst ensuring the change is an enduring capability through user adoption and operational readiness.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Azure
  • Office 365
  • Dynamics 365

Training

• Training service provided: Yes
• How the training service works: Microsoft Industry Solutions provides training in two respects. 1) User Adoption and Change Management - these services are to deal with the cultural, motivation and reinforcement of changing behaviours to help drive adoption and value from the digital change. 2) Operational Readiness –access to training materials and operational readiness sessions to ensure that your staff or 3rd parties are able to maintain the health of the platform.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Azure
  • Office 365
  • Dynamics 365

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Microsoft Industry Solutions provides a range of planning and implementation services across the lifecycle. Helping our customers ideate and define requirements, Design, Plan, Build, Test, Migrate and Implement cloud platforms and services. Microsoft Industry Solutions’ unique connection with product groups and our global expertise enable us to help organisations with their movement to the cloud and how best to leverage the Microsoft Cloud platforms and integrate with on-premise platforms. Our focus in Microsoft Industry Solutions is to help our customers leverage their Microsoft platform to digitally transform in terms of: a) Citizen experiences b) Employee empowerment c) Operational efficiencies and d) Create new products and services. Our objective and motivation is clear; to drive value and adoption from our cloud platforms, and help our customers get there as quickly and efficiently as possible, whilst ensuring the change is an enduring capability through user adoption and operational readiness.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Azure
  • Office 365
  • Dynamics 365

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Depending on the requirements of your organisation, Microsoft Industry Solutions will undertake QA and performance testing as appropriate to the project. For a given program of work, our Statements or Work define the quality assurance and the associated acceptance criteria for the deliverables and outcomes. These are typically agreed with the customer depending on the nature of the scope. Performance testing is also defined as part of the Statement of Work, where we agree with the customer what the measures should be, how these are validated and the dependencies.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security incident management

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Microsoft Industry Solutions provides support via our Premier or Unified Support offerings, that provides proactive, reactive and technical account management for the Microsoft products, platforms and tools.

Service scope

• Service constraints: Azure, Office 365 or Dynamics 365 licensing are not included with this service and are to be purchased separately. Constraints may apply to the scope of work agreed with your organisation. These will be clearly documented in the Call-Off contract.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: As part of our Microsoft Premier and Unified support services we offer the following expected support response times: Sev A: 1 hour or less for initial response (includes weekends); Sev B: 2 hours or less for initial response (Business hours only); Sev C: 4 hours or less for initial response (Business hours only).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Basic support is provided free of charge covering billing and subscription management, and technical support forums moderated by Microsoft. Paid-for support provides improved coverage and response. Basic Premier Support provides 24x7 support for severity-A cases and business hours for all other cases. Premier Mission Critical provides a higher level of service for mission critical applications.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 09/16/2020
• What the ISO/IEC 27001 doesn’t cover: Full documentation can be found at this link:; ; https://servicetrust.microsoft.com/ViewPage/MSComplianceGuideV3?command=Download&downloadType=Document&downloadId=891df4e4-9207-48b7-a747-f18b91e39ffc&tab=7027ead0-3d6b-11e9-b9e1-290b1eb4cdeb&docTab=7027ead0-3d6b-11e9-b9e1-290b1eb4cdeb_ISO_Reports
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  Fighting climate change; Microsoft is dedicated to a sustainable future, and we're sharing our actions, results and lessons learned. By 2030, we will be carbon negative, zero waste, water positive and be on our way to building the planetary computer.

Pricing

• Price: £560 to £2,680 a person a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at msukservices@microsoft.com. Tell them what format you need. It will help if you say what assistive technology you use.