HITACHI DIGITAL SERVICES UK LIMITED

Digitally Enabled Lifestyle Management

Hitachi’s lifestyle management platform is an adaptable toolkit to support lifestyle change programmes employing a hybrid model of digital and human lifestyle coaching.

Our solution enables NHS care teams with data-driven workflows and participant conversations to save time, improve engagement, and drive better outcomes.

Features

• Automated lifestyle self-assessment
• Automated algorithm driven generation of action plans (for health advisors)
• Video education and training material to support onboarding
• 2-way messaging to support participant and health advisor communications
• Interactive dashboards and charting
• Automated participant reminders (through integration with SMS provider e.g., Gov.Notify)
• Ability to be integrated with devices (e.g. smart scales)
• Accessible via web browser, tablet or Smartphone

Benefits

• Optimise participant retention and outcomes; Demonstrated ~80% retention rates&outcomes.
• Optimise workforce; advocate for advisor led services reducing clinical requirements
• Optimise engagement; personalised pathways tailored to participant’s capabilities and objectives..
• Lowering cost of care; prevention focus thereby delaying chronic conditions
• Designed to provide Equity, Access and Inclusion (e.g. diverse populations)

£8.50 a user

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hcuk.bidteam@hitachids.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

405577624752352

Contact

Public Sector Team
07707585971
hcuk.bidteam@hitachids.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: To support your deployment of the solution Hitachi provides the following services:; • IT Support: the solution is provided as a fully managed service (included); • Hosting: in a private or public cloud infrastructure (optional); • Advisory Services: pathway redesign, training, consulting e.g., to help deploy processes which optimise participant engagement, retention and outcomes. (optional); • Development Services: to create new features or integrations to meet organisational specific requirements (optional)
• System requirements: Adaptive to Healthcare Advisor led or Peer Support Group model

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We have standard Service Level Agreements defining the response times. Response time do not vary between weekday and weekends.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We will provide a dedicated web portal clearly signposting web chat feature. Users are able to ask questions and request chat with support personnel.
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: As per agreed SLAs
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a range of onboarding content including videos and user documentation embedded with the solution.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Videos
  • Templates and tutorials
• End-of-contract data extraction: Data resides with the Authority (customer organisation). ; Data will be exported and placed in a cloud storage repository e.g. S3.
• End-of-contract process: There are no additional costs at the end of the contract. ; The service will be turned off to users out of contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Accessing via mobile device web browser provides same functionality as a desktop. However, as of Spring 2024 - a smart device app via a store (e.g. Apple Store) is not available.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Users access full range of Lifestyle Management services available through a web interface.
• Accessibility standards: None or don’t know
• Description of accessibility: Users access full range of services available through a web interface and browser.
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: All the services are exposed with Rest API to the frontend(Angular)
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: As an optional service (subject to time and materials), the service can be adapted to a variety of additional chronic conditions' pathways (e.g. stroke, types of cancer, heart disease, obesity, and chronic obstructive pulmonary disease).; ; Additionally, service can be customised to integrate IoT (digital scales, devices).

Scaling

• Independence of resources: Scales automatically; Scales with user intervention

Analytics

• Service usage metrics: Yes
• Metrics types: Service provides the ability to monitor engagement of participants from point of onboarding through the end of the programme. ; The metrics includes participants frequency of updates on a daily/weekly basis to both diet and activity related information. Further provides updates relating to achieving goals set out at the Goal Setting process in the Programme.
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data per contracting organisation is available via csv data extracts and would be arranged by the Support team.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats:
  • Users are unable to upload data to the platform
  • Users with elevated permission are able to enter participant information.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: As per agreed SLA. Lifestyle Management leverages the Public Cloud infrastructure to ensure acceptable access availability.
• Approach to resilience: The service is deployed across highly available, fault tolerant, physically separate locations. Each physical location is equipped with independent power, cooling, and networking infrastructure. Further information is available on request.
• Outage reporting: Outages reported through public cloud dashboards (e.g. AWS Health Dashboard and MSFT Azure) as well as Email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Username and Password (Active Directory)
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 14/04/2021
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We are compliant to ISO27001, Data Security Protection Toolkit (DSPT) and GDPR. We have a defined reporting structure which we will share on request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change Management is co-ordinated through a structured process with the support team and product development.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability management is provided by our public cloud platform. We also perform software composition analysis and dynamic app security testing as part of the standard DevOps processes. More detailed information is available on request.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Application logs, operating system logs, Azure/AWS Service logs and other environment specific logs, along with performance data, are stored within the environment
• Incident management type: Supplier-defined controls
• Incident management approach: Hitachi has a pre-defined process. Incidents can be raised through alert monitoring or the customer/end users can raise tickets either themselves through a portal or via our Service Desk, depending on the agreed model. The initiator of the ticket/incident is kept informed of progress via email and/or via the Assure Application which can be installed on their mobile, tablet as may be permitted.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  Hitachi has actively addressed workforce inequality, appointing Lorena Dellagiovanna as our first Chief Diversity Officer and board member in April 2021, alongside Claire Thomas as CDIO. Resulting Success: 1. Inclusive Recruitment and further Development Practices: We prioritise fair treatment and equal opportunities for contract workers, incorporating CV blind interviewing. Our self-directed DEI training platform including subjects of inclusive leadership, creating an inclusive culture, how to overcome bias and many other topics has boosted female and non-Japanese executives at Hitachi by 10%. Now Focusing on emerging talent, we sponsor the 'Festival of the Girl' in London. 2. Investment in Physical and Mental Health: We offer Financial Advice, Career Advice, and anonymous mental health support both internally, through our Mental Health First Aiders, and externally via Optum/MyHeathWebb. We have an Employee Assistance program that ensures employees, and their dependents have access to professional counselling should they require it. More widely, we implemented the Mental Health at Work commitment standards, tailored to the Hitachi workforce. We also have 4 dedicated sessions led by the Equality Institute on how to talk about gender identity, being an ally, using LGBTQ+ identity as a superpower and transgender 101. 3. Environmental Innovator: Hitachi aims to be an innovator, reducing carbon for governments, cities, and customers. The Environmental Vision emphasizes solving environmental issues for a higher quality of life and a sustainable society. Partnering with Rainforest Connection, Hitachi develops data-driven solutions to protect rainforests, combat illegal logging, and preserve biodiversity. As a Principal Partner of COP26, Hitachi contributed to decarbonization and climate action. Committed to a Net Zero society, Hitachi strengthens climate targets across the entire value chain by 2050. We were also key contributors at COP28. In conclusion, By implementing improvements and actively addressing inequality, Hitachi aims to create an inclusive and supportive work environment.

Pricing

• Price: £8.50 a user
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hcuk.bidteam@hitachids.com. Tell them what format you need. It will help if you say what assistive technology you use.