dsp managed services

Managed Services (database, OS, IaaS)

DSP-Explorer is primarily a managed services provider covering databases (including Oracle, Microsoft SQL/server, MYSQL, MongoDB). Also covering operating systems (Linux, Windows, UNIX). Also cloud IaaS and VM support in Azure, AWS and Oracle.

Features

• ITIL, responsive service desk
• Enterprise level monitoring and alerting solution
• Highly proactive stance 72% of incidents picked up via monitoring
• 24*7 support or business hours
• Flexible/elastic approach to support to handle fluctuations in support
• Highly skilled resolver groups
• Regular reporting both service desk and metric based
• Access to portals including monitor and alerts
• A rolling year of QoS data kept enabling trend analysis

Benefits

• Cost effective support
• Compatible with existing teams or as sole support provider
• Increased stability of mission critical databases and servers
• Reduced downtime
• Easy and priority access to DSP-Explorer's consultancy arm
• Increase your return on investment

£1,000 a unit a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jonathan.cowling@dsp.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

405746003436095

Contact

Jonathan Cowling
+44 (0) 203 880 1686
jonathan.cowling@dsp.co.uk

Planning

• Planning service: Yes
• How the planning service works: All cloud software and hosting requirements are reviewed during a scoping phase performed as part of all new customer project engagements, the output of which is included in a project plan for review an sign off by the customer.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We have a team of experienced consultants who specialise in cloud migrations. A full analysis of the customers service requirements is undertaken in order to design and fully document the steps needed to deliver a successful cloud migration.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Managed support services are provided for the database platform and infrastructure cloud services, including virtual networking, in conjunction with the cloud provider, to identify and resolve issues on the customers behalf.

Service scope

• Service constraints: All support services are provided remotely. Only cloud platform and infrastructure services supported, end user applications and application data are the responsibility of the customer or application vendor.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 1 hour response times for contracted customers based upon SLA.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: There are three main support contract types:; - 24/7 Proactive Support; - 24/7 Reactive Support; - Business Day Reactive Support ; Services are priced based upon the following component parts:; - Scale - number of services supported; - Service desk retainer; - inclusive incidents

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Oracle, Microsoft, Google

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 28/04/2020
• What the ISO/IEC 27001 doesn’t cover: Not applicable.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Equal opportunity:

  Equal opportunity

  DSP-Explorer is committed to ensuring all staff, regardless of race, disability, gender, gender reassignment, pregnancy and maternity, religion or belief, marriage or civil partnership, sexual orientation or age (protected characteristics for the purposes of the Equality Act 2010) or any other unlawful reason are treated fairly and are offered access to opportunities on an equitable basis. DSP-Explorer is committed to avoiding unlawful discrimination and will not tolerate harassment, victimisation or discrimination. Selection for employment, promotion, training or any other benefit will be based on aptitude and ability. All employees will be helped and encouraged to develop their full potential and talents, and the resources of the workforce will be fully utilised to maximise the efficiency of the company. Our staff will not discriminate directly or indirectly or harass any colleague, resident or another service user on a partner because of one of the protected characteristics above.
• Wellbeing:

  Wellbeing

  The Company has a duty to ensure that the place and conditions in which employees work serve to protect both your physical and mental welfare. The Company’s policy is to exceed the minimum requirements of the law where possible and to provide sufficient resources to fulfil this commitment. The Company will also ensure that systems are in place to maintain, monitor and, where necessary, improve safety in the workplace. Everyone working for the Company is expected to achieve these standards through commitment, co-operation and effective communication, and consider these requirements to have equal or higher priority to other business needs. The policy will be reviewed at least annually and more often if the business changes in nature or size. We recognise the value of employee/employer consultation on health and safety matters and therefore any revision needed to improve safety standards will be made in consultation with staff members.

Pricing

• Price: £1,000 a unit a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jonathan.cowling@dsp.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.