EXACTLY TECH LTD

THEIA360

THEIA360 virtual tour solution offers detailed 3D imaging that creates lifelike digital twin replicas of physical spaces. Its intuitive platform allows for easy capture, creation, and sharing of virtual tours, making it ideal for real estate, construction, and facility management. Which has been developed specifically for the social housing sector.

Features

• Real-time automated digital twin virtual tour creation with AutoStich technology
• Tag and identify assets within the virtual tour
• Embed THEIA360 within your own platform
• Customisability branding, content embedding (videos, images, documents)
• High resolution 360 photography
• Systems Integration: Connects with housing and asset management systems
• Enterprise organisation management

Benefits

• Lifecycle Property Condition Tracking: Before/after assessments for move-ins/outs, works, audits
• Safer Asset Surveys, reducing risks in roof, and confined space
• Reduced travel expenses using remote viewing to reduce site visits
• Environmental impact reduced by reduction in on-site visits
• Improved Asset Management: Data-driven decisions, proactive maintenance
• Asbestos Management: Pinpoint locations, embed surveys
• Enhanced Lettings: High-quality virtual tours to streamline viewings
• Lifecycle Property Condition Tracking: Before/after assessments for move-ins/outs, works, audits

£0.75 to £1.50 a unit a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Richard.Libby@Exactly.tech. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

405948066620427

Contact

Richard Libby
07376 782551
Richard.Libby@Exactly.tech

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No constraints that fall outside of standard operating parameters. These parameters are discussed in detail with all clients, i.e. periods for critical scheduled maintenance, etc. We do not enforce constraints based on technology outside of support for modern browsers versions
• System requirements:
  • Service is consumed via web browsers
  • We support all modern browser versions

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Between 30 mins to 16 hours depending on ticket severity
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Customers receive support in accordance with our standard SLAs. This provides direct portal support, direct telephone support to our dedicated support team and access to our help centre documentation. Support hours are 9:00am to 5:00pm Monday to Friday as standard, but extended services are available on request and at a charge. This includes out of hours support for urgent issues and Saturday support. All customers are allocated a dedicated Account Manager, who will meet and/or contact customers at agreed intervals to ensure they maximise the benefits of THEIA360 and to ensure we understand their business direction, requirements and expectations.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a complete implementation service which includes on-site training, setup and support.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: As part of an agreed demobilisation process all client data will be packaged up into a standard format and provided to the client.
• End-of-contract process: As part of the contract all client data will be packaged into a standard file format and provided to the client. Any bespoke data migration requirements or support required to migrate data to a new platform would be out of scope and incur additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our mobile service displays and formats our product using a responsive design that dynamically adjusts to mobile screen sizes.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: THEIA360 has standard Microsoft D365 API connectors which can consume asset and work order data directly from D365 and make it available to be tagged within the digital twin. We can also export digital twin links into D365 so that virtual tours can be accessed from within D365. ; We can also integrate with other asset and housing management systems or develop bespoke integration if required.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: THEIA360 can be white labelled so that the solution has your organisations branding on it with no references to THEIA360. THEIA360 can also be embedded within your own systems via an iframe or a pop-up link.

Scaling

• Independence of resources: THEIA360 operates a single tenant per client within the Microsoft Azure Cloud.

Analytics

• Service usage metrics: Yes
• Metrics types: THEIA360 has built in real-time dashboards
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Log an IT support request
• Data export formats:
  • CSV
  • Other
• Other data export formats: Jpeg
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • SOAP API
  • JSON API
  • XLS

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Depending on the level of service agreed with the customer. All data is available at all times in the production environment.
• Approach to resilience: Available on request.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: We have implemented role-based access control (RBAC) to ensure that individuals only access information and functions relevant to their roles. Utilise strong authentication methods such as multi-factor authentication (MFA) to verify user identities. Regularly review and update access permissions to align with changes in job responsibilities. Additionally, use encryption for data in transit and maintain comprehensive audit logs for all access and actions. This approach minimises unauthorised access and enhances security, ensuring that sensitive management interfaces and support channels are protected against potential security breaches.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: All security is managed by our ISMS and we are working towards ISO27001 certification
• Information security policies and processes: No data is accessible directly by third parties. Only our own internal services can I/O datasets. Any ad hoc changes made to data collections or databases, are peer-reviewed and thoroughly tested before going into the production environment.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All application, code, configuration, build and environment change follows an agreed and standardised change recording and approval process within MS Devops. We operate multiple controlled environments; development, test, UAT and production to ensure all changes are verified and tested prior to being released to client or production systems/services. All exceptions are tracked and reviewed.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We adopt a 3-phase approach to vulnerability management. (a) we review all high-risk vulnerabilities on a daily basis (day zero threats) and apply actions accordingly, (b) we undertake vulnerability assessments on a quarterly basis using our own engineering resources which aligns to our quarterly release cycles and (c) we engage annually (at least) with our CHECK/CREST accredited partner to undertake vulnerability testing on our business and products/services.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We conduct continuous surveillance of IT systems to detect and respond to threats early. This includes real-time analysis of network traffic and logs, regular vulnerability assessments, and intrusion detection systems. Alerts are promptly investigated, and incidents are analysed to mitigate damage and prevent recurrence. The approach ensures data integrity and confidentiality while maintaining compliance with regulatory requirements, demonstrating a commitment to robust cyber security and resilience against potential security breaches.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: We operate a customer support desk for all service incidents. Incidents that cannot be resolved by our support desk will be immediately escalated to the relevant 2nd, 3rd line team. The support desk team manage the life of the service incident to conclusion. Our customer is informed periodically and/or when support activities/changes take place, until full remedy. Any service incident causing impact to more than a single customer or remaining unresolved for longer than 1hr, are escalated to senior management immediately and a major incident support process triggered

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  THEIA360 virtual tour solution can deliver significant social value by directly contributing to efforts against climate change through several impactful ways:; 1. Reduced Travel Emissions: 360 virtual tours significantly reduce the need for physical travel to sites. This is particularly beneficial for industries such as real estate, tourism, and construction where site visits are frequent. Decreasing travel not only cuts down on carbon emissions from vehicles but also lessens overall air travel, one of the largest contributors to greenhouse gases.; 2. Energy Efficiency in Buildings: 360 virtual tours can assist in the energy certification processes by providing detailed previews of properties. This allows for better planning and implementation of energy-efficient features and green technologies before construction begins or during renovations, leading to buildings that are more sustainable and less energy-intensive over their lifetime.; 3. Enhanced Remote Collaboration: Virtual tours can enhance remote working capabilities by offering an immersive experience that can substitute for a physical presence. This capability is invaluable for meetings, inspections, and collaborations that would otherwise require participants to travel, thus further reducing the carbon footprint associated with workplace practices.; 4. Education and Awareness: By integrating educational content on sustainability within the tours, enterprises can use this platform to promote environmental awareness and showcase sustainable practices. For instance, a virtual tour of a building could highlight its eco-friendly features, such as solar panels or efficient waste management systems, educating viewers and promoting green initiatives.; 5. Resource Conservation: Virtual tours help in conserving physical resources by minimising the need for physical marketing materials, printed blueprints, and other paper-based resources, contributing to a reduction in waste.; By leveraging these features, enterprise 360 virtual tour solutions offer a powerful tool for businesses to enhance their environmental responsibility and promote sustainability, thus delivering social value by directly and indirectly combating climate change.

Pricing

• Price: £0.75 to £1.50 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Richard.Libby@Exactly.tech. Tell them what format you need. It will help if you say what assistive technology you use.