AETOPIA LIMITED

Aetopia AI Redact

Aetopia AI Redact is an advanced video and audio redaction workbench that employs AI pipelines for the automatic redaction of faces, licence plates, people and common objects such as phones and screens. It offers significant user productivity improvements by automating the redaction process whilst keeping the user fully in control.

Features

• Automated detection of faces, people, licence plates and objects
• Automatic tracking of detected objects across entire videos
• Merge object identities to simplify redaction tasks
• Apply manual redactions with or without automation
• Attractive, easy to use redaction dashboard
• Flexible playback options
• Generate redacted videos with burned-in redaction shapes
• Create redacted audio files with mutes or beeps
• Optional speech to text feature to assist navigation
• Runs within secure network and does not use external services

Benefits

• Excellent ROI due to greatly reduced redaction time
• Full redaction functionality without leaving secure environment
• Enable any user to successfully redact video and audio
• Flexible redaction of video, video with audio or just audio

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@aetopia.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

405958612545625

Contact

Stephen McAreavey
02890998767
tenders@aetopia.com

About your service

• Service categories:

  Applications

  Content workflow and management

  Persuasive content management

  • Digital Asset Management Applications
  • Video Platforms
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Private cloud deployments may be subject to specific hardware and software pre-requisites.
• System requirements:
  • Supported browser (Chrome, Firefox, Safari, Edge)
  • Private Cloud: Linux virtual machines
  • Public Internet Connection (for public cloud deployments)

User support

• Email or online ticketing support: Yes
• Support response times: Response during UK business hours is within one hour. Weekend support times may be longer.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide technical support for all aspects of our Video Redaction solution. This is normally 3rd line support - we expect customers to nominate support representatives and provide a 1st line service (e.g. ICT helpdesk) to their internal users. Triage training to ICT helpdesk operatives will be provided. All of our pricing includes telephone and email support during UK business hours. Extended support (7.30am to 8.30am and 5.30pm to 10pm) and 24x7 support can be provided for an extra cost. All customers have access to cloud support engineers via the Aetopia helpdesk. Larger customers will be allocated a dedicated technical account manager.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Aetopia's on-boarding service includes professional services for configuration, consultancy, data migration and knowledge transfer.; ; Onsite training packages using a professional trainer are tailored to the needs of the customer and are subject to an additional one-off cost.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Aetopia will assist customers to extract their data in the safest and easiest possible manner for them. The exact method used will depend on the total size and complexity of the data held. Possible options are: 1) Customer self-downloads their data using the DAM application. Suitable for smaller systems. 2) Aetopia copies customer data to a cloud storage bucket and provides customer with security key. Customer can then sync their data to the location of their choice. 3) Aetopia support performs bulk download of media files and metadata to secure and encrypted hard drive(s) which is/are then couriered to the customer. Metadata will be exported in spreadsheet format (XLSX or CSV). Regardless of the exact method used, Aetopia will assist at every step of the way, and after validation that the data has been successfully returned to the customer, we will destroy all of our copies of the data held.
• End-of-contract process: Advice and assistance of up to 16 hours are provided as part of the end-of-contract process.; ; Additional assistance may be chargeable at our daily rate. Most cloud hosting providers impose data transfer charges and these may be passed onto the customer.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None - the desktop service uses a responsive design application that resizes intelligently for mobile device screens. Some administration functions may work better on a desktop browser or tablet due to the amount of information that is displayed on screen.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: All major system user functions such as add asset and metadata, search, edit, download, resize etc. are also available via our REST / JSON API.; ; Some administrator functions may not be yet available through the API.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Admin users can customise many aspects of the application configuration dynamically, including metadata fields, groups and pages; data validation formats; user digital workflows; image thumbnail resolutions; allow and deny lists for uploads; application security rules and many other aspects of the application. Standard users can tailor application layouts; themes and colours, search and sorting defaults.

Scaling

• Independence of resources: Aetopia uses a pro-active automated monitoring approach to continually ensure that service levels are being met. Our services are massively scalable and additional cloud resources will be added to match changes in demand.

Analytics

• Service usage metrics: Yes
• Metrics types: A reporting dashboard which shows various metrics including user logins, dormant users, asset downloads, search terms with results, search terms without results, top asset downloads, used storage space, total asset uploaded. Many of the metrics can also be downloaded in spreadsheet format.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: 1) Using the provided functions in the user application, i.e. download media files and export data into a spreadsheet format. Data is downloaded directly to the user's browser.; ; 2) Using the provided function to request media files which are then made available via a download link.; ; 3) Using the application API to export media and/or metadata in JSON or CSV format.; ; 4) Via a request to Aetopia's support helpdesk, who can export data in bulk using cloud and database utilities.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Excel
  • PDF
  • CSV
  • TSV
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PDF
  • Any digital file format, eg. Image, Video, Audio, Document
  • XLSX

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Aetopia can commit to 99.9% availability. Users may be compensated via a reduced subscription fee should this level not be met.
• Approach to resilience: Through the use of multiple and resilient layers, e.g. highly-durable file and object storage; compute clusters running across separate availability zones; the use of microservices and serverless computing resources for intensive workloads; and digital checksums to verify the handoff of assets between storage locations. Full details are available on request.
• Outage reporting: Email alerts using the built-in notification service.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Aetopia manages its cloud servers with the following tools:; ; Secure Shell (SSH) - all console access to servers is over encrypted SSH channels. SSH key-based access means that our staff are issued with encrypted keys rather than username and passwords for the servers. A user’s key must already exist on the server before they can access it. These keys are issued on a needs-only and time-limited basis.; ; Application administrative tasks are carried out using the administration screens provided in the software - as per all web application access, these screens are encrypted using a TLS certificate configured with strong ciphers.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Authentication for management access is only possible with a client X.509 digital certificate.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our approach to information security is governed by our ISO27001:2022 Information Security Management System (ISMS). This takes a goal-based and risk-centric approach to information security, where all identified risks are subject to evaluation and appropriate controls are applied to them.; ; To ensure compliance with ISMS policies, staff awareness is key, and we hold regular training and discussion sessions. Both internal and independent compliance auditing is built into the process and provides assurance that policies are being followed. The ISMS policy owner is the Aetopia Commercial Director.; ; Aetopia is also a Cyber Essentials certified company.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Aetopia's approach is governed by our ISO27001:2022 ISMS Change Management policy - brief summary:; ; Changes will be reviewed and approval given based upon the potential risks, benefits, effort required and urgency of the change.; The change will be scheduled, and if necessary communicated to anyone who may be affected.; Once the change is carried out, appropriate testing will be conducted (and documented) to ensure stability has not been impacted.; For urgent or critical changes, (for example, a security breach) the changes can be applied first and subsequently documented.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Aetopia's ISMS puts great emphasis on staff training and awareness, and especially the adoption of secure coding practices using resources from InfoSec special interest groups such as OWASP, Krebs on Security, the Internet Storm Centre and the National Cyber Security Centre (NCSC). Bulletins and advisories from these sources are frequently distributed to all staff, who are encouraged to discuss and learn from them.; ; External security testing, such as vulnerability scans and penetration testing is part of our regular testing framework. Security patches are given top priority and are often deployed with 24 hours of a vulnerability being identified.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our ISO27001:2022 ISMS includes an audited monitoring process whereby server and application log files are regularly scanned to identify evidence of unauthorised access.; ; Any potential compromise or incident is subject to our ISMS Incident Management process which is given maximum priority in the company. Response to incidents tends to be immediate.
• Incident management type: Supplier-defined controls
• Incident management approach: Aetopia manages information security incidents as per its ISMS Incident Management Policy - where an Information Security Incident has occurred (or is suspected) the following process MUST be followed.; ; Incidents are reported to a member of the Management Team as quickly as possible, and should provide as much information as possible. Customer-reported incidents can be reported using the support helpdesk.; ; Once investigations have been concluded, a customer report should be prepared detailing everything that happened, steps that were taken to mitigate the Incident at the time, and record any possible corrective actions which may be recommended to prevent a recurrence.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Police National Network (PNN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Aetopia will be happy to negotiate a free trial on a case-by-case basis.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 8%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Monday 29 September 2025
• What the ISO/IEC 27001 doesn’t cover: All company activities are covered.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C49df8b0-bceb-4020-89c1-e4fe8ca3699e
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications:
  • Service Organization Controls (SOC) 1, SOC 2, and SOC 3
  • Cloud Security Alliance (CSA) STAR CCM v4.0
  • ISAE 3402

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for positive actions with community groups.
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@aetopia.com. Tell them what format you need. It will help if you say what assistive technology you use.