LIVEWIRE CONSULTANCY

LW Trace

Compliant and HMPO-licensed integrated solution to locate and engage individuals, beneficiaries, heirs and spouses for asset reunification and evidence gathering. Effective with even the most minimal lookup information, LW Trace uses AI combining licensed DDRI/GPO deceased data and over 30 years of historical address records, electoral role & transactional data.

Features

  • Trace individuals, spouses, and beneficiaries
  • Only fully licensed, verified data from the DDRI or GPO
  • Batch data enrichment, real-time API, or standalone product
  • Trace individuals with limited known data
  • Around 45,000 new records added monthly
  • AI matching technology to deliver accurate outputs
  • Output in standard formats

Benefits

  • Identify gone-away customers and find them at a new address
  • Effective Heir Hunting, Asset reunification, Evidence Gathering, Gone-away suppression
  • Improve data quality and currency of customer information
  • Reconnect with lost customers and consumers
  • Trace people using a small amount of information

Pricing

£0.01 to £0.75 a unit

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alex@livewireconsultancy.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

4 0 5 9 8 1 4 8 0 7 1 2 2 8 5

Contact

LIVEWIRE CONSULTANCY Alex Granat
Telephone: 07957592229
Email: alex@livewireconsultancy.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
We provide an optional product to that integrates seamlessly with our customers' internal systems.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
N/A
System requirements
Secure FTP or another secure portal for data exchange

User support

Email or online ticketing support
Email or online ticketing
Support response times
Monday-Friday 9am - 5pm
Initial response best endeavour of one hour
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We apply measures according to the impact of the incident to you. This allows us to categorise incidents from Priority 1 to Priority 4.

Example Support Levels:

PRIORITY 1 - CRITICAL
Priority 1 incidents are likely to critically impact your ability to conduct business. We’ll do our best to respond to a Priority 1 incident within 1 hour.

PRIORITY 2 - HIGH IMPACT DISRUPTION
Priority 2 incidents are high-impact problems that interrupt your organisation, but there’s still capacity to continue to be productive. We’ll do our best to respond to a Priority 2 incident within 4 hours.

PRIORITY 3 - MINOR IMPACT DISRUPTION
Priority 3 incidents are medium-to-low impact problems that comprise of limited loss of non-critical business functionality. We’ll do our best to respond to a Priority 3 incident within 8 hours.

PRIORITY 4 – INFORMATIONAL REQUEST
Priority 4 issues include requests that do not fall within the Priority 1 – Priority 3 classifications. We’ll do our best to respond to a Priority 4 incidents within 24 hours.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onsite/Online Training options are available.
Service documentation
Yes
Documentation formats
  • ODF
  • PDF
End-of-contract data extraction
At the end of contract, ownership of all data supplied to the client is transferred to the customer. Any resulting data created or derived is delivered in a structured file or data table.
End-of-contract process
We will export requested reports covering the stored data. Access to the systems and insights will be disabled. On final agreement, the database will be purged of all customer data.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
SFTP is generally used as the service interface. However, we are able to deliver customer-specific requirements, as long as compliant with our license and security policies
Accessibility standards
None or don’t know
Description of accessibility
Bi-directional data transfer
Accessibility testing
N/A
API
Yes
What users can and can't do using the API
A RESTful API option is available. Due to our security policy and legal obligations, setup and changes are not available through the API.
API documentation
Yes
API documentation formats
  • ODF
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Users customise matching sources and criteria
Data output fields and format

Scaling

Independence of resources
Each implementation is a separate virtual entity. Also, users can provide a sandbox within their environment, thereby eliminating any outside dependencies.

Analytics

Service usage metrics
Yes
Metrics types
We deliver customised metrics that communicate the overall performance of the matching, analysis and commercial/operational impacts.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Mortality Manifest Ltd

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Reports can be exported in HTML, PDF and CSV format or in a pre-agreed data structure. Matched data is exported in a delimited ASCII file/Microsoft Excel format.
Data export formats
  • CSV
  • Other
Other data export formats
ASCII delimited
Data import formats
  • CSV
  • Other
Other data import formats
ASCII delimited

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99% guaranteed availability
Approach to resilience
Complete failover to a near-real-time mirrored site. Details available on Request.
Outage reporting
Email alerts/telephone. Each client has a designated project owner who will react and communicate directly in the event of outages.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Roles-based access
Details available on request
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
01/12/2019
What the ISO/IEC 27001 doesn’t cover
Details available on request
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
UK Government Passport Office (HMPO) Letter of Assurance

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Available on request

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
ISO 27001
Process information available on request.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
ISO 27001
Details available on request
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
ISO 27001
Details available on request
Incident management type
Undisclosed
Incident management approach
N/A

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

As founder members of DUG – Data Users Group, we are leading statistical research that develops measurable operating models for businesses to achieve ‘Net Zero’ Carbon emissions. Specifically, we are helping define the data collection and reporting mechanisms that enable businesses to support and validate their claims.
Tackling economic inequality

Tackling economic inequality

We are a keen proponent of apprenticeships, with a firm commitment to opening data science opportunities across the economic and neurodiverse spectrum. We have 4 apprentices on our books, including an autistic individual.
Equal opportunity

Equal opportunity

We are council members of the Data and Marketing Association, which works with industry bodies to attract candidates from diverse backgrounds to a data analyst career. We have made adjustments to working conditions to accommodate individuals' requirements, including support of religious dietary and prayer facilities.

Pricing

Price
£0.01 to £0.75 a unit
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Limited test versions are available - subject to discussion on a case-by-case basis,

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alex@livewireconsultancy.com. Tell them what format you need. It will help if you say what assistive technology you use.