Each Person

Each Person

A fully managed employee engagement solution, providing a client branded platform and mobile app that brings together employee benefits, discounts, reward and recognition including social recognition, wellbeing services, employee surveys, and internal communications in one compliant centralised experience.

Features

• Centralised employee benefits, reward and recognition, wellbeing and communications
• Exclusive retailer discounts and up to 19% instant cashback
• A range of PS-TAX vetted, HMRC compliant employee benefits available
• Automated recognition including nominations, long service, birthdays and D&I celebrations
• Employee benefits personalisation based on configurable eligibility criteria
• Real-time activity dashboards and reports
• Fully branded and customised platform
• Integration with your ecosystem and existing benefit providers
• ISO 27001, ISO 9001, ISO 14001, Cyber Essentials Plus
• 24/7/365 access from any device including mobile app

Benefits

• Centralised platform increases employee engagement and overall adoption
• Frequent employee recognition improves job satisfaction and reduces employee turnover
• Instant cashback on everyday retail transactions makes salaries go further
• Personalised salary sacrifice schemes effectively reduce NMW application rejections
• Wellbeing benefits, including EAP and GP to support employee health
• Automated long service awards help reduce administrative workload significantly
• Platform insights identify employees who may feel unrepresented or disengaged
• A fully branded platform that feels like your own internally
• Comprehensive client success support, managing the platform on your behalf
• Accreditations demonstrate strong standards around security, data protection, and service

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@eachperson.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

406382363054072

Contact

Matt Norbury
07816112839
sales@eachperson.com

About the service

• Service categories:

  Applications

  Enterprise resource management

  Human capital management

  • Talent Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No service constraints
• System requirements: Browser Compatibility with Google Chrome, Mozilla Firefox, Microsoft Edge, Safari

User support

• Email or online ticketing support: Yes
• Support response times: Our support working hours are 9am -5pm with response times within 1 hour of support ticket/email raised,; ; Over the weekend, our support response times at within 24 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We utilise a market leading web chat facility called LiveAgent (found at LiveAgent.com which boasts numerous accessibility features but does not adhere to a specific standard. In addition the Each Person platform includes screen reader, colour/hue management, text size adjustment features to assist users with visual impairment.
• Web chat accessibility testing: We have tested all Each Person core features with assistive technology users but the web chat is not included in that test suite.
• Onsite support: Yes
• Support levels: Each customer will receive support from the following channels:; ; Client Success Manager - Acts as your strategic partner, supporting engagement planning, communications, platform optimisation, and ongoing success.; ; Implementation Manager - Project manages onboarding from kick off to launch, coordinating internal teams to deliver a smooth and tailored implementation.; ; Brand Team - Creates a fully branded platform aligned to your organisation’s identity and employee experience goals.; ; Customer Support Team - Provides first line support Monday to Friday, 9am to 5pm via email, phone, and live chat for all platform, salary sacrifice, and transactional queries, minimising employee enquiries being directed to your HR team.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: We support users in starting and confidently using the service through a structured onboarding and training approach designed to meet the needs of a multi generational workforce. A detailed onboarding plan is provided for each organisation and includes role based training for managers and administrators, alongside employee training delivered both online and onsite where required.; ; Training is offered in multiple formats to suit different learning preferences, including short form video content, recorded webinars, live training sessions, and step by step demonstrations. Comprehensive user documentation is also provided through digital guides, one pagers, FAQs, and physical assets where appropriate to support onboarding and ongoing use.; ; All training materials are accessible through the platform, allowing employees to engage at their own pace. Regular engagement reviews help identify where additional support or targeted training may be required. This flexible approach ensures employees of all ages and digital confidence levels are supported throughout the adoption of the service.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Video
• End-of-contract data extraction: When contracts end and any time during the contract the end user has the right to be forgotten which can be triggered via online form. Once a contract goes to an end all user data relating to their use of recognition, reward and employee benefits is obsfuscated from the Each Person database. Other features the employee can continue to access such as online discounts via their own personal email/password combination. Users can delete their account thereafter using online interface.
• End-of-contract process: At the end of a contract we support a clients team in terms of dates that services are withdrawn at no cost. We will also agree a base set of comms to be sent to users at no additional cost and will obsfuscate the user data automatically. Support is provided ongoing free of charge to any users that still attempt to access the service beyond the end of contract.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Each Person is a mobile first web application so all webpages are build first and foremost for mobile browsers then reformats to use a wider display of tablet/desktop.; ; We also have an app that can be downloaded to compliment the web offering and take advantage of push notifications and local storage.
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: Webpages displaying the features/benefits of Each Person accessible to Super Admins, Managers, and Employees who get tailored views based upon access levels.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: All core features of the Each Person platform are tested with visually impaired users to ensure screen reader compatibility, appropriate colour and contrast management, and text size adjustment, enabling effective navigation and use of the platform.
• API: Yes
• What users can and can't do using the API: The API can be used to manage the process of adding, editing, deleting users, and for all manor of reporting functions. The API also allows clients to embed content into their applications for better visibility of the overall offering
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Branding, features, and navigation are fully customisable, allowing clients to tailor the platform to reflect their brand identity. This includes uploading a company logo, applying custom brand colours across navigation, buttons, banners, ecards, links, backgrounds, and footers, selecting icon and text colours, and defining button and card styles. Clients can also customise fonts, including the option to use Google Fonts or upload their own, as well as choose illustration and icon styles to align with their visual identity. In addition, clients can add their own external benefits alongside the Each Person offering, creating a single, centralised platform that brings all employee benefits together under one roof.

Scaling

• Independence of resources: In AWS, autoscaling is achieved using Amazon EKS with ArgoCD for declarative deployments and Kubernetes-native scaling. Horizontal Pod Autoscaler (HPA) dynamically adjusts pod replicas based on resource metrics, while Vertical Pod Autoscaler (VPA) optimises CPU and memory allocations. This approach ensures efficient scaling during traffic spikes and cost optimisation during low usage periods.

Analytics

• Service usage metrics: Yes
• Metrics types: Registered Employees; Active Employees (all employee from client); Active Managers; deleted users(leavers); Churn rate; Total Active Unque Senders; Active Recipients (Unique); Total Cards Sent; Type of card Sent; E-card with-out gifting; E-cards with Epoints; E-cards with product; Nomination Ecards; Event Ecards; Happy Birthday; Happy Work Anniversary; Happy 15 Year Anniversary; Happy 20 Year Work Anniversary; Happy 10 Year Work Anniversary; Happy 30th Work Year Anniversary; ; manager (department gifting); Peer to Peer; Peer to Peer gifting; Automated Sends; Manual Sends; ; E-card open Rate ; New Active + Repeat Active + Reactivated Active = Total Active; Lapsed (At Risk)
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Currys, IKEA, Healthhero, Halfords, Knowles and YellowNest

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export their data via request online form or through our support email address. This data is then returned to the user within 5 working days.; ; For data exports relating to the use of the system then Super Admins and Managers have the ability to export information in real-time related to their access levels. This shows usage and engagement data within the platform.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The service will be provided with a minimum availability target of 99.9 percent. Availability is measured at the point of access to the hosting provider’s core network and does not include issues arising from the customer’s own internet connectivity. The availability commitment excludes scheduled maintenance periods, service disruptions caused by the customer or third parties outside of Each Person’s control, and events resulting from force majeure.
• Approach to resilience: Available on request
• Outage reporting: Account Managers within the customer success team will reach out, we also have email alerts to identified stakeholders.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: We have username and password authentication. The authentication is very securely managed by AWS Cognito user pool; We also have some clients who authenticates via SSO. A secured SAML is used for authentication where information exchanged is encrypted and verified by Eachperson and third party IDP both
• Access restrictions in management interfaces and support channels: End users cannot sign up directly they must be loaded in by clients either manually or via API. This loading in process also defines access rights of users which restricts what they can see/do within the platform.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Description of management access authentication: We have username and password authentication. The authentication is very securely managed by AWS Cognito user pool; We also have some clients who authenticates via SSO. A secured SAML is used for authentication where information exchanged is encrypted and verified by Eachperson and third party IDP both

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We operate an audited ISMS which flows through every aspect of our business. From recruitment to offboarding of employees and all areas of contact with internal and customer data. Monthly ISO meetings, and more quarterly ISMS Meetings track progress, we use an accredited BSI auditor as a monthly consultant to help guide our business to maintain accurate risk register and are diligent with any supplier we engage with completing full security audit before engagement. Training is mandatory for all employees within the business and we use Knowbe4 to maintain this.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Tracking service components involves cataloging all hardware, software, and data in a centralised asset inventory with detailed specifics like version, location, and security controls. Each asset is classified by importance and assigned ownership for security and maintenance. Lifecycle management spans from procurement to disposal, including regular reviews for compliance with security policies. Changes begin with a detailed request and undergo a security impact analysis and a tiered approval process. Prior to deployment, changes are tested in a controlled setting, documented thoroughly, and post-implementation performance is monitored to ensure they do not compromise security, adhering to ISO 27001 standards.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our ISO 27001-compliant vulnerability management process involves continuous monitoring and assessment of potential threats using tools like intrusion detection systems and regular security audits. We prioritise and deploy patches to our services promptly, often within hours for critical vulnerabilities, ensuring minimal exposure. Information about potential threats is sourced from reputable security advisories, including vendor bulletins, CVE databases, and industry collaboration groups. This approach enables us to swiftly adapt to emerging threats, maintaining robust defense mechanisms against security vulnerabilities to protect our services and data effectively.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our protective monitoring processes utilise advanced detection tools like SIEM systems to identify potential compromises through real-time analysis of network traffic and anomaly detection. Upon detecting a potential compromise, our incident response team is notified immediately. We aim to assess and respond to incidents within minutes. The response protocol includes containment, eradication of the threat, and recovery of affected systems, followed by a thorough investigation to prevent future occurrences. This swift and structured approach ensures that any impact is minimised, maintaining the integrity and security of our services.
• Incident management type: Supplier-defined controls
• Incident management approach: Our incident management processes are structured around pre-defined protocols for common events, ensuring a systematic and efficient response. Users can report incidents through multiple channels including email, a dedicated phone number, and a secure web portal, facilitating ease of access and prompt communication. Upon resolving an incident, we provide detailed reports through our incident management system. These reports include an analysis of the incident, actions taken, and recommendations for future prevention. This ensures transparency and continuous improvement in our incident handling procedures, aligning with ISO 27001 standards for information security management.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Our platform can be made available free of charge to NHS and other public sector organisations in exchange for a fully integrated partnership that include employee benefits.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: BSI
• ISO/IEC 27001 accreditation date: Thursday 15 January 2026
• What the ISO/IEC 27001 doesn’t cover: The ISO 27001 certification applies to the information security management systems supporting the development, maintenance, and delivery of our web application solutions, including Each Person, ePoints, and associated training services. While we require our third parties to meet defined data security standards and provide appropriate assurance to ensure information is handled securely and in line with our requirements, the certification does not extend to third party services or infrastructure operated by external suppliers, customer managed environments, end user devices, or processes outside the defined scope of service delivery.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: BSI
• ISO 9001 accreditation date: Friday 19 December 2025
• What the ISO 9001 doesn’t cover: The ISO 9001 certification applies to the quality management systems supporting the development, maintenance, and provision of our web application solutions, including Each Person, ePoints, and the associated delivery of training. It does not extend to third party services or infrastructure operated by external suppliers, customer managed environments, end user devices, or activities outside the defined scope of service delivery.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 1be58aaa-328a-4ad9-a461-8caef1360613
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 7c9eb4f6-01a1-4f3d-bbf0-6fe14f30777d
• Other security certifications: Yes
• Any other security certifications: NHS Data Security and Protection Toolkit

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@eachperson.com. Tell them what format you need. It will help if you say what assistive technology you use.