Charterhouse Voice & Data

Check Point Harmony Email & Collaboration

Provides organizations with complete full-suite protection providing security admins with an easy-to-deploy and manage platform, block sophisticated social engineering attacks such as impersonation, zero-day phishing and Business Email Compromise. Using AI-trained engines. Securing inbound, outbound, and internal emails from phishing attacks inspects the communication’s metadata, attachments, links and language

Features

• Phishing prevention
• Malware prevention
• Business email compromise prevention
• Collaboration application security
• Suspicious mailbox activity detection
• Shadow IT
• URL and Attachment Sandboxing
• QR Code attack prevention
• DMARC record management
• Email archiving

Benefits

• Allows SOC teams to triage emails more quickly
• Reduces the number of malicious emails reaching the inbox
• Increases end user productivity
• Secures email inboxes across all devices
• Consolidates quarantine functions to facilitate easier management
• Deployment takes 7 clicks and 30 seconds
• Policies allow for both simple and granular controls
• End user notification and actions relieves workload on SOC teams
• Single dashboard consolidates all relevant information into one place
• Reduces the risk of a breach

£36 a unit a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@cvdgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

406506536562248

Contact

Liz Holmes
02076137441
publicsector@cvdgroup.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: HEC integrates with all other aspects of the Check Point portfolio. As a standalone it augments existing security tools from O365 and Google Workspace
• Cloud deployment model: Public cloud
• Service constraints: Not applicable
• System requirements:
  • Supports Office 365, email, Sharepoint and OneDrive
  • Supports Google Workspace, Drive and Gmail
  • Supports Microsoft Teams
  • Supports Slack
  • Supports Box
  • Supports Dropbox
  • Supports Citrix Sharefile

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: "Severity 1: Response time 30 minutes. Check Point and Customer commit necessary resources around clock for Resolution, workaround or reduce severity of issue. ; Severity 2: Response time 2 hours. Check Point and Customer commit full-time resources during normal business hours for Resolution, workaround or reduce severity of issue and alternative resources during non-Standard Business Hours.; Severity 3: Response time 4 hours. Check Point and Customer commit full-time resources during normal business hours for Resolution, workaround or reduce severity of issue. ; Severity 4: Response time 4 hours. Check Point and Customer provide resources during normal business hours for Resolution. "
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Our service is B2B and currently is not tested according to EN 301 549 accessibility standards.
• Web chat accessibility testing: Our service is B2B and currently is not tested according to EN 301 549 accessibility standards.
• Onsite support: No
• Support levels: Type; Collaborative Enterprise Support: Pentesec experts backed by Check Point. ; ; Direct Enterprise Support: direct support from the Check Point experts.; ; Levels; Standard - 5 x 9 Business Day, get advanced access to our large, self-service knowledge base and a committed 30-minute response time to issues with level one severity.; Premium – 7 x 24 Every Day, enjoy all the benefits of Standard Collaborative Support, plus real-time 24×7 Global support.; Elite – 7 x 24 Every Day, receive comprehensive support plus the possibility of having an engineer on-site for critical SW issues.; Diamond – 7 x 24 Every Day, extend your Premium/Elite Support with personalised support, in-depth resources and consulting.; ; PRO - optional support add-on. When a severe issue is detected, a Check Point PRO expert proactively contacts you to help resolve the issue and prevent service downtime. Check Point PRO also provides you with a comprehensive report, delivering an overview of your overall security, diagnostics and actionable insights.; ; Please speak with Pentesec to discuss your support requirements and get the level your organisations needs.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: "A simple and documented onboarding process is avaialble for all services via the Check Point Infinity Portal. Individual Admin guides are available for each service giving details on getting started and configuration. In addition, Check Point offers a variety of other resources to educate users on their solutions such as online knowledge base, on-demand webinars, product videos and online training.; ; At additional cost, Professional Services experts can help with the planning, design, implementation, optimisation and service handover."
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The service does not hold customer data only security configuration and log data to generate reports on the service functionality. Report information can be exported from the service web interface in order to archive the information.
• End-of-contract process: Unless the contract is renewed, functionality of the service (as described in the service features section) will cease on the day of expiration. The service will remain accessible. If the service is not renewed after 90 days of expiry the service will be terminated and all configuration deleted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • MacOS
  • Windows
  • Other
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service is accessed via the Check Point Infinity Portal. This web-based platform delivers all the security capabilities of the Check Point Infinity consolidated architecture. With a single account, organizations can secure and manage their entire IT infrastructure – networks, cloud, IoT, endpoints and mobile – from one console, according to the services they subscribe to. The Portal provides consistent security with unified protections and management in one place and full visibility into threat posture.
• Accessibility standards: None or don’t know
• Description of accessibility: Our service is B2B and currently is not tested according to EN 301 549 accessibility standards.
• Accessibility testing: Our service is B2B and currently is not tested according to EN 301 549 accessibility standards.
• API: Yes
• What users can and can't do using the API: HEC requires an API connection in order to carry out it's protection. The service uses this API connection to retrospectively pull out emails from a users inbox either automatically or manually.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Customisation within HEC is available across policy creation and reporting. Policies can be customised to apply rules to individual users/groups of users, the workflows when phishing or malware is identified and the thresholds for these policies being configured. Reporting can be customised to show data specific to certain users or types of attacks. RBAC is used to control which users can customise the platform.

Scaling

• Independence of resources: Each customer has their own partitioned tenant on AWS. HEC's AWS agreement allows for elastic expansion to ensure all customers have the required processing power and bandwidth for the solution to remain optimal regardless of the demand placed on it.

Analytics

• Service usage metrics: Yes
• Metrics types: Number of users, throughput and attacks that have bypassed other email security solutions being used.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Check Point Software Technologies Ltd

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: The service does not hold customer data only security configuration and log data to generate reports on the service functionality. Report information can be exported from the service web interface in order to archive the information.
• Data export formats: Other
• Other data export formats: PDF
• Data import formats: Other
• Other data import formats: None. The service does not hold data.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: HEC is backed by a 99.993% SLA. Depending on the level of service affected, service credits are available.
• Approach to resilience: This information is available on request.
• Outage reporting: The status of all Check Point services can be found at status.checkpoint.com. Customers can subscribe to email alerts or configure an API to programatically access various elements of the service status page.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: The service uses role-based administration to restrict access for authorised administrators. There are two types of admin roles, Global roles (which apply to the Infinity Portal platform and to all the services in the Infinity Portal.) and Specific Service roles (which apply only to a specific service. The specific service roles are in addition to the global roles and do not override them.)
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: "Standards Institution of Israel https://www.sii.org.il/en/"
• ISO/IEC 27001 accreditation date: 01/03/2022
• What the ISO/IEC 27001 doesn’t cover: Harmony Connect, Harmony Browse, Harmony Email and Collaboration, Smart-1 Cloud, Infinity SOC are all in progress (we have a letter of proof).
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 Type 2
  • SOC 2 Type 2
  • ISO 27001-27017
  • ISO 27001-27018
  • ISO 27001-27036
  • CloudGuard PCI-DSS Level 1 Service Provider
  • Lapsed Cyber Essentials and Cyber Essentials plus accreditation

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Please see Check Point's full information security policy at: https://www.checkpoint.com/privacy/security/

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: "SOC 2 Compliance.; ; Change requests are documented within the Change Management tool. The request is reviewed and approved by the Director of Operations. Emergency changes are performed and updated as part of hot fixes, which follow the same process as described above though the time frame may be shortened, and approvals may be provided after the change was already performed. Key Check Point personnel are notified of cases of test failures. Every test failure is documented in the change management tool and sent to the relevant personal in the Project manager."
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Check Point performs monthly vulnerability scans and employs a centrally managed configuration management system, including infrastructure-as-code systems through which predefined configurations are enforced on its servers, as well as the desired patch levels of the various software components.; There is an internal procedure that defines the Patch management process and employees are trained in the corporate security policy.; In addition to ongoing patch management processes, Check Point performs security monitoring from three channels:; 1. Internal Security Research (vulnerability scanners, penetration test, company’s Incident response team and researchers, etc.); 2. External sources (threat intelligence, US-CERT, publications, vendors updates); 3. Anonymous notifications
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: "Check Point monitors the production environment with several tool such as grafana ,sumologic and implements a continuous monitoring strategy.; Check Point plans to mandate ongoing security control assessments to be completed in accordance with the FedRAMP continuous monitoring strategy and respond to security related vulnerabilities and issues generated by security assessment and monitoring activities by either fixing, remediating or implementing mitigating controls to reduce the overall risk.; The Check Point CISO team plans to use information obtained from continuous monitoring and ongoing assessments of Check Point for FedRAMP reports the security state of the system via vulnerability scan results"
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: In the event of a security incident, Check Point’s security team is responsible for investigating and responding. Check Point has clear risk and damage assessment procedures to define the SLA required to solve any security incident. Check Point’s Information Security Manager, and other managers, will coordinate security response including containment, investigation, infrastructure securing, reporting, closure and follow up. Check Point will respond using the appropriate management and technical resources in order to promptly restore operations impacted by any incident. Check Point will adhere to applicable laws and industry standards in this process, including following any required notifications.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We have committed to achieving Carbon Net Neutrality and have in place a clear and achievable plan to get there. See section 5 for more details. We know our operations and delivering for customers has an impact on the environment. We have a carbon footprint and we have completed significant works to understand the extent of that impact on the environment. That allows us to adopt genuine and realistic targets to reduce our impact, as well as implement new ways of working to achieve those reductions. Throughout 2022-24+ we have worked with experts from Sustainable Advantage, a leading environmental consultancy, to complete a thorough ESG review, and to complete a full carbon baselining. Through this work we have adopted a bold and ambitious new Environmental Policy, which includes targets to achieve Carbon Net Zero. We also publish a Carbon Reduction Plan on our website which outlines how we plan to achieve Net Zero.

  Tackling economic inequality

  We support our staff with enhanced benefits, including additional holidays, employee assistance programs, health insurance, and other benefits. We pay our employees above the minimum wage in all our locations and invest in external benchmarking to objectively measure that we are paying fair rates for the work our people do. Our Cyber Security team, based in Peterborough, have established links with local secondary schools to support a school leaver program. We actively recruit school-leavers into appropriate roles in the business and invest in their learning. Where possible, we work with local companies to support us in our purchasing and delivery of goods and services. In addition to our supply chain, our colleagues travel across the UK to support our customers, and we spend money in the local communities we travel to.

  Equal opportunity

  We have an established D&I policy and are working hard to make the demographic profile as a business match those of the communities where our offices are based. We employ people from across the UK, and offer a hybrid working policy as standard. We also support fully remote working where the role permits, which ensures our many vacancies are open to everyone from John o’Groats to Land’s End. We publish a modern slavery statement on our website annually, which sets out how we ensure no modern slavery exists in our supply chains.

  Wellbeing

  We invest in well-being programmes, train mental health first aiders and support an employee assistance programme giving access to confidential help on any issue for any employee. Each year our employees nominate our chosen charities who we then support throughout the year as part of our charity initiatives. We ensure our chosen charities are local to our office locations. We encourage our employees to volunteer with their local communities and support them when they do through flexible working. We have colleagues who volunteer with sports clubs and charities, as well as share their expertise on committees and boards.

Pricing

• Price: £36 a unit a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Free trial includes all functionality as described in the service functionality for a limited time period of 30 days
• Link to free trial: Contact Pentesec to request a free trial.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@cvdgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.