Monitor IS

Cloud Software Services (Low Code Software Solutions)

We are technical specialists in Low Code solutions. We provide a full range of cloud services relating Low Code technologies including Microsoft PowerApps and Dynamics CRM.

Big or small, we can help with your Low Code project in whatever capacity you require.

Features

• Tailored solutions
• Best practice
• Enterprise architecture
• Agile methodology and Scrum
• Microservices
• Microsoft
• Full software development lifecycle
• Rapid Application Development
• Continuous Integration and Delivery (DevOps)
• Secure services

Benefits

• Improved efficiencies
• Drive down costs
• Integrate multiple systems and data sets
• Increased productivity
• Customer and requirement-specific solutions
• Harness industry best practice
• Surface the value of your data

£415 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrew.tulley@monitoris.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

406843593742793

Contact

Andrew Tulley
01793 441414
andrew.tulley@monitoris.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: NA
• System requirements: Appropriate software licenses as required

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Variety of support options available.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Bronze, Silver, Gold and Custom Support Levels are available, charged at the most cost-effective rate for the client and project specific requirement. Our Account Managers will work with you to understand the most suitable Support Level for your needs.; ; All support levels allow access to expertise from highly qualified and experienced cloud support engineers ensuring the value you derive from the services provide remains as high as possible at all times.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A host of training options are available both on and off-site. Our Account Managers will work with you to discover the best options for your organisation and your team.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Our Cloud Software Engineers will work with you to extract any data in a suitable format for your requirements.
• End-of-contract process: The full details of the in-scope services will be agreed at the beginning of the engagement. To fully support your changing requirements, the services is entirely flexible over time. Features or services which attract an additional cost will be clearly communicated by the Account Manager.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Completely responsive design means that the user experience is optimised but unaltered on mobile and other devices with a smaller screen size.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Support for and development of cloud API's (REST, SOAP etc.) is provided on a bespoke basis by our experienced cloud software engineers.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: We offer a completely flexible service which adapts to your changing requirements over time, enabling it to be flexed up and down in response to changing business need.; ; Our Account Managers will work with you and keep in constant touch to ensure you are getting the most appropriate service for your requirement.

Scaling

• Independence of resources: Independent resources will be assigned to your requirements, ensuring that demand by other customers will not impact your services.

Analytics

• Service usage metrics: Yes
• Metrics types: Periodic breakdown of service usage is available e.g. on a monthly basis or other period as required.
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: A number of options are available using common formats. Your Account Manager and Cloud Software Engineers will work with you to discuss the most appropriate solution for your specific requirements.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Other formats available in discussion with our Cloud Software Engineers
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Your Account Manager will work with you to form an SLA which meets your specific requirements, guaranteeing you the level of service you require. This will include appropriate schemes of recompense for any SLA conditions not met.
• Approach to resilience: Available on request.
• Outage reporting: Email alerts, dashboards and more can be configured by our expert Cloud Software Engineers depending on your and your project's specific requirements.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password
• Access restrictions in management interfaces and support channels: Robust Access Control and authorisation mechanisms are in place to ensure only correctly-privileged users gain access to protected interfaces and channels.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureaue
• ISO/IEC 27001 accreditation date: 02/11/20202
• What the ISO/IEC 27001 doesn’t cover: Whole organisation is covered.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Our CTO (Chief Technical Officer) has overall responsibility for the security of the services provided.; ; We have a framework for security governance, with policies governing the core aspects of information security relevant to the services provided.; ; Security matters are considered of the highest importance by the organisation with any issues relating to security or information security being immediately reported to the board of directors.; ; Constant monitoring of service provision to ensure conformance with all relevant legal and regulatory requirements.
• Information security policies and processes: The CTO (Chief Technical Officer) takes overall responsibility for for security and information security. All security and information security matters are reported directly to him and the board of directors. He takes responsibility for ensuring that all security policies are followed and reports to the board on the status of the same.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We operate in accordance with a Change Management Plan, documenting how changes will be monitored and controlled. This plan defines the process for managing change on the service.; ; In addition, we work in accordance with a Configuration Management plan documenting how configuration management is undertaken. It defines those items that are configurable, those that require formal change control, and the process for controlling changes to such items.; ; A security assessment is undertaken as a fundamental part of any change.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: We frequently work in conjunction with specialist third party penetration testers to identify threats.; ; Services under our control are patched as soon as practicable after the release of a relevant update.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: * Monitoring of access logs.; * Potential compromises are investigated immediately and an appropriate action plan put in place.; * Incidents are responded to as quickly as practicable with significant incidents being given the highest possible priority.
• Incident management type: Undisclosed
• Incident management approach: We undertake Incident Management in line with ITIL best practice, aiming to restore normal operation of services as rapidly as possible.; Users can report incidents via email, phone or via their Account Manager. Incidents will be dealt with by experienced Cloud Software Engineers.; Incident Reports are provided periodically or as requested.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are committed to doing everything we can to help tackle climate change and encourage all organisations and individuals we work with to do the same.; ; • In 2019, our senior leadership team set the ambitious objective to become a Carbon Negative organisation by 2025. Through our Environmental Policy, the hard work of our team, and the below activities, we are proud that we achieved this milestone in 2022, significantly ahead of schedule.; ; • Based on our Environmental Policy we are committed to:; o Continuous offsetting of CO2.; ; o Undertaking Environmental Impact Assessments (example metrics: emission reductions, water-use and waste-to-landfill), driving our eco-policies.; ; o Ensure our supply-chain contracts request a Green Commitment from suppliers (e.g. use of electronic as opposed to printed communications reducing waste to landfill, minimising travel emissions etc.).; ; o Perform analysis of team travelling patterns, where appropriate, to identify distance reduction mechanisms e.g. use of different site, remote working etc, including promotion of public transport.; ; o Actively influence our staff and supply chain to be eco conscious e.g. Monthly "Easy EcoTips" to all staff to increase awareness (e.g. parcel collection from local central repositories vs. home delivery reduces carbon emissions by 90%).; ; In addition, with the holistic objective of influencing effective stewardship of the environment we:; • Are proud sponsors of multiple carbon-offsetting organisations including: MyCarbonPlan | CarbonFootprint.com | CarbonNeutralBritain.; ; • Are committed to habitat creation, as proud sponsors of organisations such as Make It Wild, creating hundreds of acres of wildlife friendly environments: ; ; “ More trees, more meadows. Once there is a place for wildlife, it arrives! ”; ; As further evidence of our team’s success in tackling emissions, in partnership with a large public sector body, we were awarded the Scottish Environment Business Awards/Vibes Award, reflecting a 700+ tonnes carbon saving.

  Covid-19 recovery

  At every stage we aim to support our employees/their families/the community with all aspects of COVID-19 including support to long-covid sufferers.; ; Our employee Health-and-Wellbeing scheme offers guidance on managing yours/your loved-ones’ physical/mental-health during the pandemic both when well and when suffering from a COVID-19-infection. It provides access to practical-advice on minimising infection-risk and on when/how to request medical/other care-related services, helping to ensure the team know how to quickly get needed-help whilst minimising unnecessary burden on NHS/other-services. ; ; We support 100% work-from-home policy and offer flexibility regarding working hours wherever possible.; ; We encourage our employees to create Wellness-Action-Plans that can be shared with us and discussed during 1-2-1s to support their physical/mental health needs specifically to reduce demand on healthcare-services. These Action-Plans include mechanisms by which the team can help their local communities (food/medicine shopping for those unable, telephone helpline volunteering etc).

  Tackling economic inequality

  We’re committed to providing employment and training opportunities which give real/long lasting benefit, especially in high-growth areas where the speed-of-growth can lead to skills shortages. ; ; For example, we have a special focus on Low Code, which allows for super fast build processes and for non developers to create applications/systems without a traditional coding background. We believe this will constitute a large portion of future systems-development (research suggests 65% of all app-development will be low-code in 5 years). As such, we offer technical employees the opportunity to become formally qualified in low-code development (e.g. Oracle Application Express).; ; We’re proud-supporters of The-Prince’s-Trust which has helped >1,000,000 young people to find the tools, training and confidence to embark on careers, including in high growth areas and those with skills-shortages including nursing.; ; We have relationships with universities/colleges including Brunel (e.g. building systems supporting disabled students) and Cornwall College, “the Career College”, promoting careers in software development, especially Low-Code, to BTEC and Degree students

  Equal opportunity

  Equality; ; We believe equality in the workplace is not only a moral obligation of employers but essential for the successful operation of any business. ; ; We operate a strict Equal Opportunities Policy engrained in our ISO 9001 accredited processes ensuring that this principle is at the core of all we do, mandating, for example, in line with statutory requirements, that there is no discrimination based on Age, Sex, Race, Disability, Pregnancy, Marital status, Sexual orientation, Gender reassignment, Religious background. ; ; Further, we provide access to information/articles relating to the potentially insidious/hidden nature of discrimination and how we can work together to combat it. ; ; Our staff are encouraged to undertake ACAS Equality, Diversity and Inclusion training annually.; ; Equality in our supply-chain is contractually-enforced via DEFCON-516 (Equality) / equivalent-terms.; ; Diversity; ; We encourage and celebrate a diverse workforce based on our Equality and DiversityPolicy. We are proud of our team’s diversity which includes ethnic minority, LGBTQ+ and disabled members. A team with members from varied-backgrounds, cultures and viewpoints will approach problems in equally-varied ways, driving innovation, creativity and ultimately better results. Furthermore, a diverse rather than homogenous team breeds inclusivity as a core trait, improving morale and productivity as well as allowing new team members to feel a real part of the team more quickly. ; ; We provide access to information on the importance of diversity and encourages our team to always consider it.

  Wellbeing

  Total Support; ; We offer employees private medical insurance (Vitality): same-day GP access | Healthy Living initiatives | Health Screening | etc.; ; As a Disability Confident employer, we undertake accessible/inclusive recruitment and provide flexible-working/remote-working/other support.; ; Our policies on language-use promote inclusivity.; ; We’re committed to: ; ; • The Six-Standards of the Mental-Health-At-Work community, prioritising workplace mental health to ensure our workforce is Thriving at Work. ; • Following the recommendations of the Voluntary-Reporting-Framework, report on staff’s health/wellbeing.; • Development of engagement-plans with our contract workforce to decide upon the most important supply-chain health/well-being issues to address.; • Formalised HR-processes to measure the engagement of our staff with our health/wellbeing policies, ; along with action plans to improve/adapt.; ; Our Employee Support Partners, Able Futures, offer the entire team:; ; • One-to-one coaching/support sessions with Mental Health Support Workers:anxiety|stress|depression|etc. ; • Webinars: Self-Compassion|Coping-with-Change|Kindness|Mental-Health-in-Winter|etc; ; We encourage the team to undertake annual ACAS training to help them better look after each other:; Bullying/Harrassment | Disability-Discrimination | Equality | Diversity | Managing Absence | etc.; ; Staff-satisfaction/well-being surveys allow us to understand our team’s mood. Collaborative efforts can be used to address issues.; ; We adopt a Thankful-Culture (e.g. in sprint retrospectives) where the importance of showing gratitude is emphasised, e.g. to:team-mates|partners|stakeholders|customers|etc. This aids team-cohesion, morale and productivity.; ; Our Diversity Policy promotes diversity/equality including LGBTQ+ personnel and a respect for each team member to specify their pronouns. Our diverse team includes LGBTQIA+ and disabled personnel.; ; As part of our Armed Forces Covenant commitment, we have provided additional paid leave to our MOD Reservists ; for annual military training promoting a healthy/fulfilling life outside of work.; ; We encourage our team/suppliers to support MOD health policies including Army’s drive to extinguish smoking.

Pricing

• Price: £415 a unit a day
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrew.tulley@monitoris.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.