https://diagonal.works/

Skyline

Skyline is a tool for rapidly exploring the built environment and consequences of changes to the built environment. It simplifies geospatial data analysis, visualisation, and sharing. Skyline makes urban scenario planning more efficient and more valuable to organisations and their stakeholders.

Features

• real-time reporting
• real-time data exploration
• data analysis
• real time scenario testing
• collaboration and sharing
• data upload
• analysis export
• user account management
• geospatial analysis

Benefits

• quickly explore place-based data
• rapid geospatial analysis at scale
• geospatial analysis for non GIS experts
• quickly explore place based scenarios to support optioneering exercises
• easily share results of analysis with peers
• ability to upload own datasets to enrich analysis
• explore numerous datasets under one hood
• analysis is repeatable and scaleable

£6,000 to £18,000 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at veronica@diagonal.works. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

407062252991779

Contact

Veronica Barbaro
+447853223871
veronica@diagonal.works

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Technical support effective coverage hours: Available during local business hours (9am-5pm GMT, Monday through Friday); ; Skyline is a cloud-hosted software, designed for desktop use. For any service issues users encounter, the technical support policy outlines response times: ; Priority 1 issues - 48 hours; Priority 2 issues - 96 hours; Priority 3 issues - 120 hours
• System requirements:
  • A modern web-browser
  • A laptop or desktop personal computer

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Responses are available during local business hours (9am-5pm GMT, Monday through Friday); ; P1 - Critical (48 hours): The highest priority. Indicates a reported Incident where Skyline is either completely inoperable or inaccessible to all of Customer’s users.; ; P2- Medium (96 hours): Indicates a reported Incident where the issue has an impact on the performance and/or functionality of the Product as described in the Documentation that is impacting the minority of the Customer’s users.; ; P3 - Low (120 hours): Indicates all questions on how to use the Product.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We use Slack to manage chat support. Slack met WCAG 2.0 Level AA - as of 2021.
• Onsite support: Yes, at extra cost
• Support levels: Technical Support is intended to provide assistance to Supported Contacts for issues and questions beyond what is covered in the Product Documentation. Diagonal shall use commercially reasonable efforts to provide Customer with Technical Support services consisting of the following: (a) email submissions of incidents sent to help@diagonl.works (b) a forum where Customer, partners and other users of Diagonal’s Product can share information and ideas about using the Product (c ) troubleshooting related to the following Customer activities with respect to the Product: ; Registering and on-boarding: support related to Customers creating new accounts to use the Product.; Usage issues: Diagonal will answer Customer’s “how to” questions related to standard and intended Product usage. ; Efforts to correct the Product: Diagonal shall make commercially reasonable efforts to correct any defects or other errors in the software. ; ; All customers receive the same support level as part of service subscription. Custom training and bespoke product extensions are available at additional cost - to be agreed based on scope. We do not provide a technical account manager or cloud support engineer.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Customer organisations are provided with an initial 1-hour online training and user documentation. On-going support is available via service channels. Custom training is provided as an add-on service.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: All data can be downloaded as GeoJSON data. Any bespoke analysis code will be provided via private, open-source code-management systems. Data visualisations can be stored as .jpg files.
• End-of-contract process: User access is terminated. Any custom data analysis, developed by Diagonal, is shared via private, open-source code management systems. All data can be downloaded as GeoJSON by request. All user information is deleted within 6 months. At additional cost, Diagonal will host existing analysis and visualisation outputs in a read-only UI.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: The Skyline UI is optimised for desktop use. The primary interface includes 3 components: a web-map, interactive tools to build analysis with low/no code, and an interface for power-users to build custom analysis queries. Once an analysis is built, the user can explore the results on the map, at building level, or zoom out to understand broader patterns in the data. The scenario feature allows users to make a change in the world, re-run their analysis and compare the results. Throughout the process, the user can share any view of the map and their analysis, by sharing a link.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: During our design and build process, we use design tools and dev tools to test the accessibility of UI features. This includes accessibility of visual elements - such as contrast, text size and using a consistent design system across the interface. We structure HTML elements following the DND Kit framework, to support accessibility for keyboard support and screen readers.
• API: Yes
• What users can and can't do using the API: The Skyline API is accessed via our open source Python client library, This provides users with full analysis, data management and data visualisation functionality. The API is documented and allows users to run Skyline within their own sandbox environment.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Included within the service, Skyline allows for custom geospatial analysis. Included in the Skyline initiation and on-boarding service, Diagonal will incorporate customer data, on request. For an additional fee, Diagonal will build custom features and custom analysis pipelines. Additionally, Diagonal can customise the UI to use customer branding.

Scaling

• Independence of resources: Skyline is built on scalable, cloud-hosted compute resources. Each customer organisation has access to either a public or private-cloud environment, based on client requirements. Compute and memory resources can be scaled on demand, managed by third-party providers. Should a customer require or prefer an on-premise hosting solution, Skyline can be configured to meet customer needs with supplementary on-boarding fee.

Analytics

• Service usage metrics: Yes
• Metrics types: On request, we can provide reports that describe the number of accounts accessing Skyline and the frequency of Skyline use.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users submit a request to Diagonal to export their data.
• Data export formats: Other
• Other data export formats:
  • GeoJSON
  • .JPG
• Data import formats:
  • CSV
  • Other
• Other data import formats: GeoJSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Diagonal strives for Product availability >99% of the time, with exceptions for planned downtime or uncontrollable events. Diagonal is not liable unless required by law, in which case Diagonal’s liability shall not exceed £100.00. ; ; During a free trial, the Product is provided 'as-is' without warranty.
• Approach to resilience: We use multiple instances of data processing and storage across different physical locations to provide redundancy. Further information is available on request.
• Outage reporting: Impacted customers will be emailed if Diagonal becomes aware of a service outage.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Management interfaces are currently restricted to Diagonal staff only. Diagonal multi-factor authentication is required to access, modify, or delete user management or support services.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Description of management access authentication: Skyline can be integrated with customers' existing single-sign-on systems.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Diagonal is in the process of gaining Cyber Essentials certification. In the interim, Diagonal will comply with security standards set by customer organisations.
• Information security policies and processes: Diagonal has a comprehensive information security approach. This includes a cloud service register; authentication and access policies; guidance on protecting access to cloud services; measures to protect against malware, phishing and spoofing including firewall guidance and data backup policy; and a data privacy policy. These policies and processes are reviewed annually.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Skyline features and service changes are managed via issue management software and traceable to our version-control system. Changes to code are peer-reviewed before submission. We use a number of tools to automatically monitor our code and dependencies for security issues. New dependencies are manually vetted before inclusion. We take multiple steps to review the potential security impact of changes, including following a 'Consequence Scanning' exercise during feature discovery. When features are built, we test them will a small audience before rolling them out more widely.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We use automated tools to detect vulnerabilities in our code and dependencies. Identified vulnerabilities are tracked in issue management systems and integrated into our standard software engineering processes. ; We update our production services weekly (at a minimum.) ; ; Diagonal's Information Security Approach outlines multiple threat minimisation and mitigation measures, including malware, phishing and spoofing.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Skyline uses open-source monitoring services. Incidents are responded to based on their level of priority, as described in the Technical Support Policy. Issues are responded to during local business hours (9am-5pm GMT, Monday through Friday); Priority 1 issues: 48 hours; Priority 2 issues: 96 hours; Priority 3 issues: 120 hours
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Diagonal's process includes: ; Confirming receipt of the reported Incident. ; Set a Priority Level for the Incident in accordance with the Technical Support Policy. ; Upon request of the Customer, discuss Priority Level and ongoing communication time frame. Diagonal may modify the Incident Priority Level. ; Use commercially reasonable efforts to respond to the incident within the time specified in the Technical Support Policy. ; Give Customer direction and assistance in resolving the Incident.; Keep a record of ongoing communications with the Customer. ; Users can report incidents via email or a dedicated slack channel. Diagonal provides incident reports via email.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We have developed our software to support more data driven and transparent place-based policy and investment decisions. To this end Skyline will enable the rapid testing of different place-based options and scenarios against a range of criteria, enabling users to understand which options are most likely to result in place and communities that are more resilient to climate change. For instance, Skyline can be used to support active travel strategies, rapidly assessing the status quo of a given place and then testing the impact of new policy interventions such as the introduction of new walking/ cycling routes in under-provided for areas.

  Tackling economic inequality

  Skyline can support the tackling of economic inequality by allowing users to understand places holistically, easily visualising inequalities by highlighting provision 'cold spots' alongside the potential to use granular demographic data. Skyline then enables users to test the impact of different interventions that might redress economic and other inequality to support strategic decision making.

  Equal opportunity

  Skyline offers equal opportunity when it comes to participating in decisions that affect places and communities. Our software takes place-based data out of silos, and using interactive data visualisation, allows anyone with an interest in a given place to understand the impact of change in that place. It is a powerful tool for policy officers and decision makers to engage stakeholders and wider communities in a process that often lacks in transparency. Skyline allows anyone to understand and interact with geospatial data analysis; to query place data; and to test assumption. Ultimately we would like Skyline to support a more democratic planning system.

  Wellbeing

  We developed Skyline to support the delivery of more sustainable and resilient communities. We believe that our software allows decision makers to have a clearer view, from project inception, of what the impact of a policy or investment decision will be on a place or community. Enhancing wellbeing is key to this. For instance, with Skyline users can understand the baseline of a place, what areas are well served, what areas are underprovided for, and who can access services, facilities, leisure etc sustainably. Users can then identify where intervention is most needed to ensure those who have poorer access to key services and facilities see real improvements following targeted intervention.

Pricing

• Price: £6,000 to £18,000 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free trial version of Skyline is on offer to a community of Early Adopters. Including in the free trial is a 4 month's operation license; free initiation; No set-up & implementation fee; Unlimited base-map data refreshes; Prioritised feature requests; Additional training.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at veronica@diagonal.works. Tell them what format you need. It will help if you say what assistive technology you use.